Boiler Healthcare Ltd

Returned from a week away to find our boiler not working early on a Sunday morning. I contacted BHC, who had installed and last serviced the boiler, and an engineer attended that afternoon. I was told a new PCB was required and that the manufacturer’s warranty was no longer valid, with a quote of over £500. When the engineer returned a few days later, I was informed additional parts were needed, increasing the cost by nearly £300. Concerned, I contacted the manufacturer, Alpha, directly. They confirmed the boiler was still under warranty and sent an engineer within 24 hours. The issue was fully resolved free of charge, and their engineer also questioned aspects of the earlier diagnosis and “repair”. I attempted several times to speak with someone at BHC to clarify what had happened but received no response. While I appreciate the initial quick attendance, the incorrect warranty advice, escalating costs, and lack of follow-up left us without heating and hot water unnecessarily. Months later, after posting a review elsewhere, BHC began chasing me for payment for parts and work that did not resolve the issue and are still doing so, while not replying to my correspondence. Based on this experience, I would not use BHC again.

I had to call out an Engineer as the boiler shut down and no heating or hot water for my 93-year-old relative. Mark, the Engineer arrived on his last call of the day (the same day as I called in). He worked for over an hour but a new part was needed. I got a call the very next day from Mark who had sourced the part and he met me at the property- boiler up and running within the hour. A huge and very grateful thank you for going the extra mile.