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Endorsed by Which? Trusted Traders

Boiler Rescue Limited

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5.0

46 Reviews

Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours

Organisations and Awards

Jan 2020

About

Boiler Rescue have been trading in the South East for over 15 years, specialising in the repair and service of all makes and models of Boilers, fires and water heaters. Whatever your Heating or Hot water requirements, Boiler Rescue can help. We carry a large range of commonly used spare parts in order to repair your broken boiler quickly and to keep your costs down.
We offer a no call out charge and 24HR call out response.

What we do

  • Boiler, central heating and gas engineers

    • Gas emergencies
    • Boiler repair
    • Gas cooker installation
    • Gas safety testing and inspection
    • Gas fire repair and servicing
  • Heating contractors

    • Central heating systems (installation and servicing)
  • Plumbers

    • Emergency plumbing services

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
46 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Great service and communication
Customer Service
Quality
Value
Mark came when our boiler broke down. It was a 10-second fix and incorporated a service of the boiler as the fix had been so quick. We subsequently had the boiler break down and as it was old we were thinking it may need replacing. Mark ran us through both options and let us know what he would do. As a result, we went for a few replacement parts which he was diagnosed were needed just based on our phone call. After the last visit, the boiler is up and working again and the cost was significantly less than replacing a good, but old boiler. Mark is a top guy and we will be hopefully using him for all of our boiler needs and services yearly from now on. Thanks, Mark
Customer in Kent Posted on 16/09/2021 , work completed 15/09/2021
Smart thermostat, smart installer!
Customer Service
Quality
Value
As always, Mark called to say he was on his way, turned up with everything he needed, explained the process, did the work with the minimum of fuss and mess, and left everything working perfectly. And the price was very reasonable too. You can't ask for more!
Customer in Medway Posted on 08/09/2021 , work completed 07/09/2021
First class work as always
Customer Service
Quality
Value
Mark came as agreed and carried out all the necessary work to a high standard, explaining everything clearly to us.
Customer in Royal Tunbridge Wells Posted on 27/08/2021 , work completed 27/08/2021
Boiler Service
Customer Service
Quality
Value
I can honestly say Mark was a gentleman from beginning to end ....... starting from the first phone call to book the appointment and a call to say on his way on the day, he was very informative, polite, and very tidy and clean while servicing my boiler. He has serviced my boiler, and is going to let me know prices for future parts. I will definitely use Mark again and would certainly recommend to others. As an older lady living alone, I felt very happy that a good service was done and have peace of mind.
Jacky in Medway Posted on 19/07/2021 , work completed 19/07/2021
The trader replied (on 20/07/2021)
Thank you very much for your review, We really appreciate your positive feedback.
Great service
Customer Service
Quality
Value
British gas were unable to attend to a leak for over a week- used local heroes and found Mark- arranged to come out next day. Sorted the problem, replaced the valves. Very professional, friendly and great service. Highly recommend.
Sam in Medway Posted on 13/07/2021 , work completed 13/07/2021
Simply superb, very professional and wouldn't hesitate to use again
Customer Service
Quality
Value
From experience it is always hard finding a genuine tradesperson that you can trust to a) do the job you need, b) not rip you off. Mark at Boiler Rescue Limited was excellent, thoroughly professional and courteous. He explained all aspects of the work to me and gave me options of what needed to be done. Bottom line is he was here when he said he would be and did a great job to fix my boiler and get it working again. From my perspective I've now got a reliable person that I can contact and use again. Big thank you Mark 👍🏻
Mark in Kent Posted on 13/07/2021 , work completed 12/07/2021
New Place - No Hot Water!
Customer Service
Quality
Value
Having been told by British Gas that they couldn't attend until mid July, I was referred to Local Heroes. Through them I was contacted by Mark, who called on Saturday morning. A really personable, knowledgeable, well presented and efficient engineer, Mark identified the problem in the first 10 minutes and the lack of hot water was rectified within an hour or so. I would have no hesitation in recommending him to others and will definitely be using his services again in the future. Without doubt, an engineer at the top of his game! Well done and thank you!
Customer in Medway Posted on 20/06/2021 , work completed 19/06/2021
Great service and prompt repair
Customer Service
Quality
Value
Mark quickly identified the problem discussed the options and completed the work without any issues. Will use again.
Customer in Kent Posted on 08/06/2021 , work completed 08/06/2021
Boiler Repair
Customer Service
Quality
Value
Due to British Gas industrial action and then not being able to come out and repair my boiler I was pointed in the direction of Localheroes who in turn led me to Boiler Rescue ltd. Mark, the gentleman who came, was very safety conscious, wearing mask etc, and kept us informed of the status of the job and gave sound advice. I would have no hesitation in using Mark or his company again.
Mark in Medway Posted on 29/03/2021 , work completed 29/03/2021
Great communication and very fast service
Customer Service
Quality
Value
From the moment Mark.F from Boiler Rescue contacted me, the issue was managed quickly and with much attentiveness, never a lack of communication and customer service was top notch, highly recommended and if we face any more issue will be getting in touch again
Customer in Medway Posted on 11/03/2021 , work completed 08/03/2021