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Boiler Rescue Limited

4.9

90 Reviews

Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours

Organisations and Awards

Jan 2020

About

Boiler Rescue have been trading in the South East for over 15 years, specialising in the repair and service of all makes and models of Boilers, fires and water heaters. Whatever your Heating or Hot water requirements, Boiler Rescue can help. We carry a large range of commonly used spare parts in order to repair your broken boiler quickly and to keep your costs down.
We offer a no call out charge and 24HR call out response.

What we do

  • Boiler, central heating and gas engineers

    • Gas emergencies
    • Boiler repair
    • Gas cooker installation
    • Gas safety testing and inspection
    • Gas fire repair and servicing
  • Heating contractors

    • Central heating systems (installation and servicing)
  • Plumbers

    • Emergency plumbing services

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
90 reviews
Customer Service
5.0
Quality
4.9
Value
4.9
Sort by
Quick polite courteous and helpful
Customer Service
Quality
Value
I rang Friday morning as we were experiencing a leak from the boiler, they were able to attend the same day. I was advised of attendance cost on the phone call before attending. Polite and courteous when arrived, got straight to it and identified the problem promptly, advised me of parts required and relevant costs, and what would happen if parts were not on the van. Lucky for me they had relevant parts on the van and were able to fit there and then. Leaving me with a working boiler. I was recommended them by a family member and will now be booking a yearly service with them. Would definitely recommend
Customer in Medway Posted on 13/11/2023 , work completed 10/11/2023
Excellent service
Customer Service
Quality
Value
Thank you for such a prompt response to the problem with my boiler. The issue was fully resolved and I have heating and hot water once again🙂 An excellent service and I have no hesitation in recommending Boiler Rescue.
Customer in Medway Posted on 06/11/2023 , work completed 06/11/2023
Boiler Service and Advice
Customer Service
Quality
Value
Despite being delayed through traffic problems and arriving early evening, Mark carried out the work in an efficient and unhurried way. The work was an annual boiler service and to diagnose and fix, if possible, a circulation problem. The boiler service was carried out as expected with necessary paperwork being completed. Examination of the circulation problem revealed a leaky gate valve on the cylinder which Mark intends to replace in about 10 days, following a temporary repair. He has explained the likely causes of the circulation problem and we will see whether what he has done so far has sorted this out over the next few days. The work was carried out according to his estimate and we have been given a follow up estimate for replacement of the cylinder valve. He was friendly and helpful throughout and we feel that his advice was good.
Customer in Kent Posted on 04/11/2023 , work completed 03/11/2023
Thorough and Trustworthy Work
Customer Service
Quality
Value
Mark from Boiler Rescue Ltd has been servicing our boiler for a few years now. He is Thorough, expert at his job, genuine, helpful, kind, honest. We highly recommend Boiler Rescue Ltd.
Customer in Medway Posted on 03/11/2023 , work completed 03/11/2023
Boiler Service
Customer Service
Quality
Value
As always, Boiler Rescue have done an excellent job. After checking everything was ok and in full working order, Mark and Ethan put everything back in place and left everything neat and tidy.
Customer in Kent Posted on 03/11/2023 , work completed 03/11/2023
UPDATED RADIATORS
Customer Service
Quality
Value
WE HAVE USED THE SERVICES OF MARK BEFORE AND HAD NO QUALMS ABOUT ASKING HIM TO QUOTE US FOR TWO NEW RADIATORS TO BE INSTALLED IN THE BEDROOMS AS WE HAVE COMPLETE TRUST IN THE SERVICE HE PROVIDES. HE DULY GAVE US WITH A QUOTE AND WE AGREED A DATE FOR THE WORK TO BE DONE. THIS HE DID YESTERDAY TO OUR ENTIRE SATISFACTION. MARK EXPLAINS HOW HE WILL GO ABOUT THE TASK AND ANY POTENTIAL PITFALLS THAT MAY CROP UP SO YOU ARE LEFT WITH A FULL PICTURE OF THE WORK IN HAND. TO SUM UP WE WOULD HAVE NO HESITATION WHATSOEVER IN RECOMMENDING HIM TO FRIENDS AND FAMILY SHOULD THEY REQUIRE WORK TO BE DONE. HE IS POLITE AND HIS DILIGENCE IS SECOND TO NONE.
Customer in Medway Posted on 03/10/2023 , work completed 02/10/2023
The trader replied (on 11/10/2023)
Many thanks for your kind review. We are pleased to offer a competitive and professional service to all our customers.
Outstanding service
Customer Service
Quality
Value
Boiler rescue attended , found the route cause of the problem ( after many others had tried and failed, They submitted a quotation agreed a date for the works and called in advance of arrival They arrived out the work in hand and completed within 2 hours Very polite very knowledgeable and something I loved to see is an apprentice was part of the workforce being very closely supervised by a highly skilled tradesman Will 100% use again
Customer in Kent Posted on 11/08/2023 , work completed 11/08/2023
The trader replied (on 11/10/2023)
Thankyou for your positive review. It not only acknowledges our good work, but also allows others to make better informed decisions on traders they choose to employ. Really appreciate it.
Beware of the call out charge
Customer Service
Quality
Value
On the Trusted Traders website there were the words...( we offer a no call out charge..). However, I called out this trader and after 10 minutes of looking at the job he said he could not do it but then charged £90 for the call out. When confronted about it he claimed the call-out was coming to the door and looking at the job was analysis and therefore it is a charge even though he said he could not repair the boiler. I feel I was knowingly misled as he could have made this clear before attendance but when I pointed this out he did not offer a refund. I would not recommend him.
Customer in Kent Posted on 19/05/2023 , work completed 19/05/2023
The trader replied (on 31/07/2023)
I am sorry you have felt mislead in this regard. The charge is for our investigation and diagnosis of the problem. Unfortunately the boilers age and condition meant that we were unable to offer you a repair as the boiler is beyond economical repair. We will endeavour to help customers understand our charges in the future.
Second opinion of my boiler.
Customer Service
Quality
Value
After being told that my rental property needed a new boiler as it was 13 years old and had various faults, I contacted Boiler Rescue on the recommendation of a family member. The help and competence was excellent and very reassuring. They arranged to visit the property through my agent and carried out a thorough check concluding that the boiler was working well, was less than 10 years old.I did not need to get a new one. I am very grateful to them for their honest opinion. I I couldn't have asked for better service, thank you Boiler Rescue.
Customer in Kent Posted on 13/05/2023 , work completed 12/05/2023
EFFICIENT, CONSIDERATE AND FRIENDLY
Customer Service
Quality
Value
Boiler Rescue completed an annual service that included a boiler check, safety checks and central heating and plumbing inspection. Bathroom radiator was bled and adjusted and made more effective. The work was completed to the agreed schedule and budget. The trader stood out in terms of efficiency, professionalism and consideration. The Boiler Rescue team were friendly and helpful and professional.
Customer in Kent Posted on 05/05/2023 , work completed 05/05/2023