Boiler Rescue Limited

On returning from holiday I noticed that the boiler was leaking and immediately phoned my breakdown provider at three thirty PM. I was told I would be contacted within the next twenty four hours. I received a phone call from the engineer at six forty five PM same day to say he was on his way. Problem solved within half an hour by the friendly and personable engineer. They left the job open for twenty four hours just in case it happened again but was sure it wouldn't. Up to now, it hasn't. Great job.

Fast response. Replaced isolator to cistern on first visit. Excellent communication via e-mail and phone explaining work to be done, setting date and time for second visit. Second visit required to replace mechanisms within system which needed to be ordered. On the second visit work also carried out to rectify worn joint of copper mains inlet pipe from isolator to cistern. All work carried out efficiently and to a high standard. Mark the plumber was very helpful and I would recommend his company. I will be contacting him for any further plumbing issues.

Arrived as expected. Very clean efficient engineer Everything was explained to me clearly. System worked very well after service and repair. Very pleased indeed.

We had Mark from Boiler Rescue supply and fit a new room and boiler thermostat after old one was broken. They were really very helpful with different options for different devices and really flexible on what kind of product they would supply and fit. Worked to my budget which was important. Work was completed promptly and to a high standard. Very happy. Nice guy. Highly recommend.

Engineer (Mark) turned up quickly in response to the call out - we have a service contract for our boiler. He identified and fixed the problem quickly, very helpful and professional throughout. He explained what the problem was and gave us advice on what to do in the future should any problems arise. The engineer followed guidelines and wore a mask. We would definitely use this trader again.

I have previously used Boiler Rescue in the summer when we had a problem with our boiler. Mark came to our home to repair the boiler then and was very professional and did the job. Fast forward 6 months and we are in the process of wanting to rent our property and require a gas safety certificate. Our insurance company sent someone to do this but unfortunately they were not very good which I won't go into. Needless to say I wanted to get a second opinion of someone I trust and contacted Mark to see if he could help. He responded immediately and we were booked in two days later. He arrived when he said he would and took the time to go through the process and talk through what he was doing with me. Once again found him very professional, very good at what he does and great communication. Also received the gas safety certificate within an hour of him leaving which is just great service. Will contact him again if needed as he is trusted and can be relied upon. Thank you to Mark and Boiler Rescue once again.

Very quick response and then arrived on time as arranged. Clearly explained everything that he was doing. Completed fitting new parts so boiler was back running.

Have an insurance policy for boiler and heating cover. Problem occurred with hot water. Called the provider and was told earliest call out would be 11/12/21 agreed as needed system sorted out. Within 10 minutes the engineer had called and said he could attend within 1 hour, what an amazing service. Engineer sorted the problem and fixed within 20 mins, such a polite and considerate person. Would highly recommend this person for any work involving boilers and heating systems.

We were very impressed with the efficiency of the response we received and also with the technician who came. He explained everything with clarity and would have no hesitation in recommending this service.

I have been using Boiler rescue for a couple of years now. His work is excellent. His invoicing are clear and precise. He never puts any pressure on,never oversells. He is tidy, thorough and his work is excellent and very reasonably priced. I highly recommend him and personally would not use anyone else.

Booked at 1115pm on 24/11/21. Arrived within the allocated time schedule and advised by phone 40mins before arrival. Efficient diagnosis of the problem and options and cost fully discussed. Pump replaced quickly. Informative and friendly service. Booked via Local Heroes so hourly labour rate expensive but it was an emergency call out and repair in a house with young children so relieved to have a positive resolution

Mark is always very accommodating when he visits our house. We are a very busy household and Mark takes into consideration what's going on and will complete his service and safety checks with minimal disruption to our daily routines. Thank you

Mark from Boiler Rescue polite, punctual and proficient at his job! He had all the tools needed and even some spares just in case. Arrived within the time allocation (I was given an 8am-12noon window) and he messaged me when he was 30mins away so I knew when he was going to arrive. Really helpful. Answered all my questions about the job and got the job done within the time he'd estimated for it. I've saved his number and he will always be my first port of call when I need help with my boiler.

Repair of toilet cistern expertly done despite difficulty in obtaining spare parts involving travelling to a different town.

Mark came to do the annual boiler service on my gas boiler. Excellent, friendly and efficient service. I wholeheartedly recommend Boiler Rescue.

Boiler Rescue came round to do the annual check on my boiler and offered advice on another matter. They turned up at the agreed time and stuck to the budget. Very helpful. I will call them out again for next year's service.

Work completed and everything explained as it went along. Mark clearly knew what he was doing. Everything left neat and tidy, and the boiler is now working again. We would thoroughly recommend him.

Checked the boiler,and set up the controls correctly . There was no agreed budget or schedule as Boiler Rescue Ltd came out as a result of a call out to my insurance company who cover me for emergencies. Helpful, friendly and did the job.

Mark installed the Google Nest thermostat for me today. Unfortunately for him it was more complicated then normal. However he explained to me what needed to be done and within what seemed like no time at all I had the thermostat installed. He was always very polite and professional with a very good knowledge of his job. Thank you so much, he’s a credit to your company

Very happy that a recommended service provider has proved to earn their 5* rating. Very prompt response to enquiry, kept updated with arrival time. Talked through advice and work carried out.

Mark came when our boiler broke down. It was a 10-second fix and incorporated a service of the boiler as the fix had been so quick. We subsequently had the boiler break down and as it was old we were thinking it may need replacing. Mark ran us through both options and let us know what he would do. As a result, we went for a few replacement parts which he was diagnosed were needed just based on our phone call. After the last visit, the boiler is up and working again and the cost was significantly less than replacing a good, but old boiler. Mark is a top guy and we will be hopefully using him for all of our boiler needs and services yearly from now on. Thanks, Mark

As always, Mark called to say he was on his way, turned up with everything he needed, explained the process, did the work with the minimum of fuss and mess, and left everything working perfectly. And the price was very reasonable too. You can't ask for more!

Mark came as agreed and carried out all the necessary work to a high standard, explaining everything clearly to us.

I can honestly say Mark was a gentleman from beginning to end ....... starting from the first phone call to book the appointment and a call to say on his way on the day, he was very informative, polite, and very tidy and clean while servicing my boiler. He has serviced my boiler, and is going to let me know prices for future parts. I will definitely use Mark again and would certainly recommend to others. As an older lady living alone, I felt very happy that a good service was done and have peace of mind.

British gas were unable to attend to a leak for over a week- used local heroes and found Mark- arranged to come out next day. Sorted the problem, replaced the valves. Very professional, friendly and great service. Highly recommend.