Boiler Rescue Limited

Mark has serviced our boiler for several years now. A few weeks ago he completed extensive works. However, a small leak began shortly afterwards, he very quickly came out, repaired this fault and charged no extra. Overall we’re really pleased with Mark.

I don’t write reviews but I have to say I have used Mark - Boiler Rescue on more then one occasion nothing is ever to much trouble for this guy. The service he provides is second to none, he is genuine, honest and above all else trustworthy. I have had boiler trouble normally my luck it goes down at the weekend, I message Boiler Rescue and always get a message back within an hour or so Don’t waste your time shopping round for the best price because to me it’s about someone who not going to have you over and they know what there talking about, first class service and with a 😃 Thanks Boiler Rescue

Mark of Bolier Rescue is great; polite, clean, respectful and called 30 mins before attending. Mark serviced our boiler previously and I found his manner and the information he provided useful. Will continue to use again. Thank you

I rang Friday morning as we were experiencing a leak from the boiler, they were able to attend the same day. I was advised of attendance cost on the phone call before attending. Polite and courteous when arrived, got straight to it and identified the problem promptly, advised me of parts required and relevant costs, and what would happen if parts were not on the van. Lucky for me they had relevant parts on the van and were able to fit there and then. Leaving me with a working boiler. I was recommended them by a family member and will now be booking a yearly service with them. Would definitely recommend

Thank you for such a prompt response to the problem with my boiler. The issue was fully resolved and I have heating and hot water once again🙂 An excellent service and I have no hesitation in recommending Boiler Rescue.

Despite being delayed through traffic problems and arriving early evening, Mark carried out the work in an efficient and unhurried way. The work was an annual boiler service and to diagnose and fix, if possible, a circulation problem. The boiler service was carried out as expected with necessary paperwork being completed. Examination of the circulation problem revealed a leaky gate valve on the cylinder which Mark intends to replace in about 10 days, following a temporary repair. He has explained the likely causes of the circulation problem and we will see whether what he has done so far has sorted this out over the next few days. The work was carried out according to his estimate and we have been given a follow up estimate for replacement of the cylinder valve. He was friendly and helpful throughout and we feel that his advice was good.

Mark from Boiler Rescue Ltd has been servicing our boiler for a few years now. He is Thorough, expert at his job, genuine, helpful, kind, honest. We highly recommend Boiler Rescue Ltd.

As always, Boiler Rescue have done an excellent job. After checking everything was ok and in full working order, Mark and Ethan put everything back in place and left everything neat and tidy.

WE HAVE USED THE SERVICES OF MARK BEFORE AND HAD NO QUALMS ABOUT ASKING HIM TO QUOTE US FOR TWO NEW RADIATORS TO BE INSTALLED IN THE BEDROOMS AS WE HAVE COMPLETE TRUST IN THE SERVICE HE PROVIDES. HE DULY GAVE US WITH A QUOTE AND WE AGREED A DATE FOR THE WORK TO BE DONE. THIS HE DID YESTERDAY TO OUR ENTIRE SATISFACTION. MARK EXPLAINS HOW HE WILL GO ABOUT THE TASK AND ANY POTENTIAL PITFALLS THAT MAY CROP UP SO YOU ARE LEFT WITH A FULL PICTURE OF THE WORK IN HAND. TO SUM UP WE WOULD HAVE NO HESITATION WHATSOEVER IN RECOMMENDING HIM TO FRIENDS AND FAMILY SHOULD THEY REQUIRE WORK TO BE DONE. HE IS POLITE AND HIS DILIGENCE IS SECOND TO NONE.

Boiler rescue attended , found the route cause of the problem ( after many others had tried and failed, They submitted a quotation agreed a date for the works and called in advance of arrival They arrived out the work in hand and completed within 2 hours Very polite very knowledgeable and something I loved to see is an apprentice was part of the workforce being very closely supervised by a highly skilled tradesman Will 100% use again

On the Trusted Traders website there were the words...( we offer a no call out charge..). However, I called out this trader and after 10 minutes of looking at the job he said he could not do it but then charged £90 for the call out. When confronted about it he claimed the call-out was coming to the door and looking at the job was analysis and therefore it is a charge even though he said he could not repair the boiler. I feel I was knowingly misled as he could have made this clear before attendance but when I pointed this out he did not offer a refund. I would not recommend him.

After being told that my rental property needed a new boiler as it was 13 years old and had various faults, I contacted Boiler Rescue on the recommendation of a family member. The help and competence was excellent and very reassuring. They arranged to visit the property through my agent and carried out a thorough check concluding that the boiler was working well, was less than 10 years old.I did not need to get a new one. I am very grateful to them for their honest opinion. I I couldn't have asked for better service, thank you Boiler Rescue.

Boiler Rescue completed an annual service that included a boiler check, safety checks and central heating and plumbing inspection. Bathroom radiator was bled and adjusted and made more effective. The work was completed to the agreed schedule and budget. The trader stood out in terms of efficiency, professionalism and consideration. The Boiler Rescue team were friendly and helpful and professional.

I recently used Boiler Rescue to repair a water leak in my kitchen. Mark completed the job in an efficient, fuss free way. He was on time, very professional and very friendly. The cost was most competitive. This company also service my central heating system each year and are very reliable. I have no hesitation in recommending them.

Excellent service every time, professional, honest and trustworthy clean neat job and I appreciate that Mark respects my property by wearing protective footwear.

Central heating was not turning off, so was on continuously and house became far too hot. Phoned Boiler Rescue and a visit was booked for the same day and I given a quote for the hourly rate, which I felt to be reasonable. The fault was found quickly and resolved. Everything that was done was explained to me in a way I could understand. Shoe covers were put on when entering the property and everything was left clean and tidy on leaving. I could not fault the service received and the friendly but professional way that I was treated.

Having been recommended to us, we were very pleased with the service received. All explained very well. Polite and tidy. Reasonable price too. I would gladly recommend to anyone, Thank you

I dread having to obtain the services of a tradesman not known to me. So often in the past I have been disappointed. Well fear not people, I have found a rare gem of a heating engineer. Mark was polite and helpful with a "can do attitude" right from the first phone call. Not only that but he was open and clear about what he could do and what his charges were. He was flexible and able to accommodate my requirements. I explained what my intermittent problem was and he listened carefully and analysed the problem quickly and accurately. I asked many questions and all were answered clearly with no flannel or waffle. I was so impressed at the organised, efficient, clean and technically proficient way he worked. Everything he needed was in his van so no need go and purchase parts. Mark is the bench mark by which all others should be judged by. I wish I had met him 30 years ago.

Mark turned up on time and quickly diagnosed the problem. He promptly replaced our Central Heating pump after overcoming the issues that its longstanding installation had caused. Mark explained what he did and why and also recommended some additional work to benefit our heating system. Mark and his Apprentice left the workspace clean and tidy. I found both to be very professional throughout their visit.

My husband and I just moved into our house. We wanted to turn the heating on but radiators were ice cold even though boiler was turned on and temp. was set on the hive. On Saturday late evening, now at a complete loss, I browsed the British Gas website to see if we could get an engineer to visit. I contacted Mark via localheroes.com (backed by BG), submitted the job details via the online form, was given a quote and waited for a response. Sunday morning got a call from Mark, saying he would be able to visit same day to diagnose but if he didn't have the parts then would arrange to come back - no problem. Arrived in the afternoon, he took a look at the boiler, explained the problem and how he was going to repair. Job was done within an hour. Would highly recommend!

Service booked in, on time called on mobile to let me know on his way, very pleasant on arrival serviced boiler, checked gas supply, would recommend him to other friends and family. Overall a great service.

Fair - very reliable - knowledgeable. I have used this company a number of times and have always been very happy with the work carried out. I have also passed on a recommendation to friends who have been equallty pleased and continue to use the service, as will I.

Have used Boiler Rescue for the past three years. Professional, top quality service. Would thoroughly recommend.

We had excessive hot water. The system was tested and the recommendation was to replace the cylinder thermostat and HW water actuator. The testing and repairs were carried out promptly on schedule and on-budget. Mark Pflaumer, the engineer, was pleasant, considerate, professional and friendly. The problem was resolved satisfactorily. Thank you.

Matthew keeps us updated. Pleasant to deal with and always put himself out for great customer service. Trustworthy in which we will continue to use him in future. Thanks Matthew for what you do.

Mark was very professional and completed the job quickly explaining everything that was done clearly. I will definitely use his services again if needed

Mark is always very friendly and professional. Nothing is too much for him to do and provides honest opinion. Price is very, very reasonable which is a bonus. Have been using him for a few years now and will continue to do so. 5 stars is not enough.

On returning from holiday I noticed that the boiler was leaking and immediately phoned my breakdown provider at three thirty PM. I was told I would be contacted within the next twenty four hours. I received a phone call from the engineer at six forty five PM same day to say he was on his way. Problem solved within half an hour by the friendly and personable engineer. They left the job open for twenty four hours just in case it happened again but was sure it wouldn't. Up to now, it hasn't. Great job.

Fast response. Replaced isolator to cistern on first visit. Excellent communication via e-mail and phone explaining work to be done, setting date and time for second visit. Second visit required to replace mechanisms within system which needed to be ordered. On the second visit work also carried out to rectify worn joint of copper mains inlet pipe from isolator to cistern. All work carried out efficiently and to a high standard. Mark the plumber was very helpful and I would recommend his company. I will be contacting him for any further plumbing issues.

Arrived as expected. Very clean efficient engineer Everything was explained to me clearly. System worked very well after service and repair. Very pleased indeed.

We had Mark from Boiler Rescue supply and fit a new room and boiler thermostat after old one was broken. They were really very helpful with different options for different devices and really flexible on what kind of product they would supply and fit. Worked to my budget which was important. Work was completed promptly and to a high standard. Very happy. Nice guy. Highly recommend.

Engineer (Mark) turned up quickly in response to the call out - we have a service contract for our boiler. He identified and fixed the problem quickly, very helpful and professional throughout. He explained what the problem was and gave us advice on what to do in the future should any problems arise. The engineer followed guidelines and wore a mask. We would definitely use this trader again.

I have previously used Boiler Rescue in the summer when we had a problem with our boiler. Mark came to our home to repair the boiler then and was very professional and did the job. Fast forward 6 months and we are in the process of wanting to rent our property and require a gas safety certificate. Our insurance company sent someone to do this but unfortunately they were not very good which I won't go into. Needless to say I wanted to get a second opinion of someone I trust and contacted Mark to see if he could help. He responded immediately and we were booked in two days later. He arrived when he said he would and took the time to go through the process and talk through what he was doing with me. Once again found him very professional, very good at what he does and great communication. Also received the gas safety certificate within an hour of him leaving which is just great service. Will contact him again if needed as he is trusted and can be relied upon. Thank you to Mark and Boiler Rescue once again.

Very quick response and then arrived on time as arranged. Clearly explained everything that he was doing. Completed fitting new parts so boiler was back running.

Have an insurance policy for boiler and heating cover. Problem occurred with hot water. Called the provider and was told earliest call out would be 11/12/21 agreed as needed system sorted out. Within 10 minutes the engineer had called and said he could attend within 1 hour, what an amazing service. Engineer sorted the problem and fixed within 20 mins, such a polite and considerate person. Would highly recommend this person for any work involving boilers and heating systems.

We were very impressed with the efficiency of the response we received and also with the technician who came. He explained everything with clarity and would have no hesitation in recommending this service.

I have been using Boiler rescue for a couple of years now. His work is excellent. His invoicing are clear and precise. He never puts any pressure on,never oversells. He is tidy, thorough and his work is excellent and very reasonably priced. I highly recommend him and personally would not use anyone else.

Booked at 1115pm on 24/11/21. Arrived within the allocated time schedule and advised by phone 40mins before arrival. Efficient diagnosis of the problem and options and cost fully discussed. Pump replaced quickly. Informative and friendly service. Booked via Local Heroes so hourly labour rate expensive but it was an emergency call out and repair in a house with young children so relieved to have a positive resolution

Mark is always very accommodating when he visits our house. We are a very busy household and Mark takes into consideration what's going on and will complete his service and safety checks with minimal disruption to our daily routines. Thank you

Mark from Boiler Rescue polite, punctual and proficient at his job! He had all the tools needed and even some spares just in case. Arrived within the time allocation (I was given an 8am-12noon window) and he messaged me when he was 30mins away so I knew when he was going to arrive. Really helpful. Answered all my questions about the job and got the job done within the time he'd estimated for it. I've saved his number and he will always be my first port of call when I need help with my boiler.

Repair of toilet cistern expertly done despite difficulty in obtaining spare parts involving travelling to a different town.

Mark came to do the annual boiler service on my gas boiler. Excellent, friendly and efficient service. I wholeheartedly recommend Boiler Rescue.

Boiler Rescue came round to do the annual check on my boiler and offered advice on another matter. They turned up at the agreed time and stuck to the budget. Very helpful. I will call them out again for next year's service.

Work completed and everything explained as it went along. Mark clearly knew what he was doing. Everything left neat and tidy, and the boiler is now working again. We would thoroughly recommend him.

Checked the boiler,and set up the controls correctly . There was no agreed budget or schedule as Boiler Rescue Ltd came out as a result of a call out to my insurance company who cover me for emergencies. Helpful, friendly and did the job.

Mark installed the Google Nest thermostat for me today. Unfortunately for him it was more complicated then normal. However he explained to me what needed to be done and within what seemed like no time at all I had the thermostat installed. He was always very polite and professional with a very good knowledge of his job. Thank you so much, he’s a credit to your company

Very happy that a recommended service provider has proved to earn their 5* rating. Very prompt response to enquiry, kept updated with arrival time. Talked through advice and work carried out.

Mark came when our boiler broke down. It was a 10-second fix and incorporated a service of the boiler as the fix had been so quick. We subsequently had the boiler break down and as it was old we were thinking it may need replacing. Mark ran us through both options and let us know what he would do. As a result, we went for a few replacement parts which he was diagnosed were needed just based on our phone call. After the last visit, the boiler is up and working again and the cost was significantly less than replacing a good, but old boiler. Mark is a top guy and we will be hopefully using him for all of our boiler needs and services yearly from now on. Thanks, Mark

As always, Mark called to say he was on his way, turned up with everything he needed, explained the process, did the work with the minimum of fuss and mess, and left everything working perfectly. And the price was very reasonable too. You can't ask for more!

Mark came as agreed and carried out all the necessary work to a high standard, explaining everything clearly to us.

I can honestly say Mark was a gentleman from beginning to end ....... starting from the first phone call to book the appointment and a call to say on his way on the day, he was very informative, polite, and very tidy and clean while servicing my boiler. He has serviced my boiler, and is going to let me know prices for future parts. I will definitely use Mark again and would certainly recommend to others. As an older lady living alone, I felt very happy that a good service was done and have peace of mind.

British gas were unable to attend to a leak for over a week- used local heroes and found Mark- arranged to come out next day. Sorted the problem, replaced the valves. Very professional, friendly and great service. Highly recommend.

From experience it is always hard finding a genuine tradesperson that you can trust to a) do the job you need, b) not rip you off. Mark at Boiler Rescue Limited was excellent, thoroughly professional and courteous. He explained all aspects of the work to me and gave me options of what needed to be done. Bottom line is he was here when he said he would be and did a great job to fix my boiler and get it working again. From my perspective I've now got a reliable person that I can contact and use again. Big thank you Mark 👍🏻

Having been told by British Gas that they couldn't attend until mid July, I was referred to Local Heroes. Through them I was contacted by Mark, who called on Saturday morning. A really personable, knowledgeable, well presented and efficient engineer, Mark identified the problem in the first 10 minutes and the lack of hot water was rectified within an hour or so. I would have no hesitation in recommending him to others and will definitely be using his services again in the future. Without doubt, an engineer at the top of his game! Well done and thank you!

Mark quickly identified the problem discussed the options and completed the work without any issues. Will use again.

Due to British Gas industrial action and then not being able to come out and repair my boiler I was pointed in the direction of Localheroes who in turn led me to Boiler Rescue ltd. Mark, the gentleman who came, was very safety conscious, wearing mask etc, and kept us informed of the status of the job and gave sound advice. I would have no hesitation in using Mark or his company again.

From the moment Mark.F from Boiler Rescue contacted me, the issue was managed quickly and with much attentiveness, never a lack of communication and customer service was top notch, highly recommended and if we face any more issue will be getting in touch again

The engineer came at the time agreed. As soon as he walked in, he seemed to know what the trouble was and quickly and efficiently solved the problem. He checked the ventilation and the carbon monoxide item. After only half an hour we had heating again and it felt lovely and warm. Thank you local heroes for providing us with a very efficient engineer.

Having been let down by British Gas we were without heating or hot water on a day when temperatures were due to reach -10. Mark of Boiler Rescue Ltd called and was in the house within an hour. Problem diagnosed and fixed with added carbon monoxide advice to keep us safe. Would strongly recommend.

Work completed within less than hour from initial text - this is including arrival. Very professional and clearly know the job which is not always that obvious :) I would highly recommend Boiler Rescue Limited to anyone. Thank you!

I could not have asked for a more knowledgeable, thorough and personable gas engineer. He inspired confidence, gave good advice and having attended promptly proceeded to fix the problem without fuss. He came out in the snowy weather too! Ace!

Good communication and our hot water and central heating restored promptly. First contact just after 8.00 a.m. New pump fitted before lunch.

Impressed with prompt and professional service. Gas engineer very efficient and informative and a good conclusion.

Very good communication before and during the visit. Diagnosed and fixed the issues very quickly without making any mess. Would recommend.

Woke up Wednesday morning no heating or hot water. Contacted Mark and he arrived mid-morning, identified the problem and order the parts. Parts arrived on Friday and Mark arrived promptly and completed the job - we now have heating and hot water! I found Mark very knowledgable, polite and a very tidy worked. He also updated us regularly via text as to when the parts were due in. I would highly recommend Mark and he will be our first call if we experience any further plumbing problems.

Overall great experience. Proffesional and courteous dealt with the issues of problamatic back boiler and gas fire, explained the problems in a fasion that was understandable. On time and budget communications were good and invoicing prompt. I would certainly use again.

Mark attend to a on going matter in regards to our heating system, which a number of engineers where unable to rectify. Mark was able to fix the problem and he showed excellent knowledge and customer service skills. Highly recommended

My boiler was repaired efficiently with care and attention to detail. Very professional service would highly recommend.

Mark quickly identified and fixed a problem of blocked piping in my central heating system which caused a serious malfunction with only half the system working intermittently. He also serviced my Boiler and found a diconnected tube which was also causing another malfunction. System is now working 100 % and even better - silently ! Excellent speedy and friendly service.. Highly recommended.. Many thanks to Mark

Tenant stated no heating or hot water. I suspected the circ pump. I phoned Boiler Rescue & they solved the problem, by fitting a new pump and valves. Tenant happy, Landlord happy. Just the job and at a very fair price. Many thanks.

Extremely efficient & explained problems in layman's terms that I could understand. Friendly & professional & would recommend.

The Engineer was polite and professional and completed the job with care and left the area clean and tidy. He was also very Covid aware and took precaution to avoid contamination. Very happy with the service and would definitely use again

Boiler Rescue do exactly what their name implies, in a fast , efficient and economical fashion. Highly recommended. Replied immediately to our phone call, arrived the next day to assess the problem and returned two days later with the parts to effect the repair. If only all engineers operated in the same way then Trusted Traders would not exist.

This company fixed my boiler by diagnosing and replacing a faulty main printed circuit board. The engineer tested the system, including the gas supply and flue. He was also observant enough to notice my carbon monoxide alarm was dated and supplied a new replacement during the visit. The costs for parts and servicing was made very clear to me before anything was carried out. This was all done during the Covid-19 lock down period and I was very pleased to note the engineer was fully versed on relevant hygiene and social distancing and he carried out those practices very much to my satisfaction. I am filled with confidence that this company are about as professional as they come and expect to use them for my future boiler servicing needs.

Very punctual, kept me advised and informed and did a great repair job and service on my boiler. I would not hesitate to use again.

Mark sent us a reminder that our boiler was due for a service and we we’re booked in two day later. Great service, quick response to email, and turned up on time. We would definitely recommend Mark’s services.

Found that the boiler stopped working on Sunday mid morning; not a good to have problems with the boiler but luckily we reached to Mark and he agreed to come and look at the issue. He was able to identify the cause swiftly and fixed it. He also explained what might have caused the issue and things to consider in future.

Arranged an engineer via the Local Heroes website on Sunday. I was called back by Mark within the hour to discuss the isssue. Mark knew exactly what was needed and arranged to order the part to avoid having to make two call outs (which saved me money). We agreed a date to fix the boiler. Mark explained what was required. All sorted within 1.5 hours. Very pleased with the service. Would highly recommend this company

As ever Boiler Rescue arrived on time to service our central heating system. They worked tidily and completed everything on schedule and to budget. They explained everything they did and why. Their recommendations were clear and straightforward. They stand out from the pack as they clearly know what they are doing and only do what is required; tidily, couteously and efficiently. Highly recommended.

I am very impressed with Mark . He always turns up on time, is always tidy and is very professional and obviously has a great knowledge of heating systems. Certainly a company to keep in your phone!

This is the second time in two years I have used Mark from Boiler Rescue and both times he has fixed the problem quickly and reasonably. My boiler is over 20 years old but he has found the spares and resolved the problem each time. The first one was a faulty fan and the second was a valve. He is helpful, explains what he is doing and why and also has the technology to invoice and take payment on the spot. Thoroughly recommended.

Excellent service. Friendly and explained the problems and undertook the work quickly, expertly and cleanly - no mess at the end.

We had a fault with our central heating control system. Within a very short time of getting our request (minutes), Mark was on the case. Polite and courteous to a fault he arrived at the time he said he would and set to work finding what was a quite complex fault, on what was an unfamiliar system. When unable to complete the work the same day, he was straight back the following day and made the repair, having already contacted the manufacturer for technical advice. Our system is working again. He took the time to explain what he was doing and why which has helped me to understand our own system better. Brilliant service, great firm that I have no hesitation in recommending to anyone... Top result... thank-you!

I have used Boiler Rescue on many occasions, both for servicing and for emergency situations. I have always found the proprietor to be reliable and friendly. The quality of work is invariably excellent and reasonably priced. I have no hesitation in recommending this company.

An excellent, efficient service from a polite and helpful engineer. In was impressed with the way the problem was dealt with.

Phoned to confirm booking, turned up on time, efficient and tidy work. Will definitely use again and wouldn't hesitate to recommend.