Boilers Direct (Yorkshire) Ltd

As we were out of the country at the time of the installation, there was a lot of trust needed on each side. We had a full central heating system installed in a large Victorian house. The company also found themselves acting as de facto project manager, liaising with several other trades and coordinating the work schedule. They kept in touch throughout the installation and sought confirmation about what was required or requested and on the final day they took part in a video call to show us what had been done. A third party, not connected with the installation, commented on how clean and tidy as workmen they were considering the job they had to do.

Cannot emphasise how good Boilers direct were, when our boiler packed in. They came within days even though they were so busy, to inspect, and clarified that the boiler was dead. Options for a new boiler were discussed and within a few days, was fitted.

From Jon's clear and detailed quotation through the whole process of installing my new boiler, the team from Boilers Direct have given a flawlesss service. They arrived prompt to the minute, worked tirelessly with courtesy and consideration for my property and did absolutely everything and more as promised on the quotation. They explained the working of the new boiler and controls and finally, they left everywhere clean and tidy. I immediately signed up with them to provide an annual service.What a splendid team and many thanks!

Efficient and professional team of installers. Polite, courteous service. Prompt and hard working took trouble to explain our new system. Cleared all debris from site and did a really thorough job. Very pleased we went with them.

Boilers Direct carried out a complete system change. Our old boiler and immersion heater tank were removed, our storage tank in the loft disconnected. the redundant water pump for our shower and bath were removed, a new flue was fitted, and a new boiler was installed. The work was carried out to the agreed price, and to the agreed timescale. The engineers were very tidy and left no mess. They were very punctual and very polite. We have used their services before, and would use them again. I wholeheartedly recommend them for any central heating work.

From start to finish the Boilers Direct team were very professional. Good communication about visits and the work to be undertaken. Being an old house there were challenges to overcome. However we were kept informed at every stage and we are very pleased with the results. Even at the end of two long working days they carefully explained the new system and the controls. Paperwork and follow up emails were provided including links if we needed further help. We are so glad we found this company.

Boilers Direct fitted our boiler two years ago and have serviced it since. Matt came yesterday to do the annual service and again was very professional and courteous and did an excellent job. Would highly recommend Boilers Direct. Price of service was the same as last year which is very good considering the cost of living crisis. Thank you 😊

Boilers Direct supplied and fitted a new combi boiler - which replaced an existing boiler of a very advanced age - in the kitchen of my house I really can't fault this company: They came very promptly to assess what was needed - arriving on the time that they said that they would. After evaulating what was needed they proposed an option of two boilers with slightly different output ratings and internal fittings. The price they quoted me also included the supply and fitting of a new radiator for the bathroom. I consider that the total price quoted was a very fair price, indeed. They said that they would arrive at 8 a.m sharp on the agreed day of installation: and they were as good as their word: being outside my house on the dot! As suggested by them it might be better for me to have a day out somewhere because there wouldn't be much that I could do - given that services would need to be isolated at various times of the day. I stayed local and was contacted within 30 - 45 minutes of their estimated finishing time. I consider their communication skills first class - as is their obvious desire to give you the best possible service commensurate with their need to be a financially viable company. I had no knowledge of Boilers Direct before I was lucky enough to discover them, after many frustrating searches on the Internet. They did a good job of clearing any debris etc from the site. Oh, I love the design of the boiler.

Boilers Direct replaced my existing floor standing boiler and indirect cylinder for a new wall mounted combi boiler. From the initial visit to quote for the work through to the completion, I was very impressed with the helpfulness, friendliness and high professionalism displayed by the team. On completion, I received very thorough instruction on use of the boiler and wire free thermostat/controller. They turned up on the dot at the agreed time and worked right through each day with only a short break for lunch. Any mess was minimal and thoroughly cleaned up at the end of each working day. The standard of the work is of very high quality and I am very happy with the whole job and look forward to have Boilers Direct carry out the annual servicing from here on. There is always some trepidation when choosing trade to carry out work but I was confident from our first contact that this Company would be good. They were better than that, they were excellent, the type of Company you would always hope to have to carry out work for you. I have no hesitation in recommending them very highly.