Bourne Plumbing & Heating

The job was to replace an old electric shower unit that had ceased working. Anthony arrived promptly, listened to my requirements, evaluated the job and sent through an estimate, which I accepted. When the item had been delivered he fitted it neatly to match the marks left by its predecessor. When fitting it he discovered a problem with my stopcock, which he worked around, and also problems with the existing pipework, which he remedied. He explained everything very clearly and efficiently, and he listened to my concerns and requirements, which has not always been my experience with other traders. He also spotted a potential problem with the electrics, which was outside his purview, and gave me the details of two possible electricians.

I found Tony from Bourne Plumbing on Trusted Traders and have been extremely satisfied with the level of service we have received from him. Tony has carried out a lot of work for us, including replacing boiler parts, re-piping our entire downstairs, radiator installation and general support and advice throughout our building work. Tony is easy to get hold of (in case of emergencies) and is extremely trustworthy - we are so pleased we've found a trusted local plumber who quotes transparently and goes over and above to provide help and support.

Anthony did a great job! (I initially had a "Plumber" come around and misidentify an issue, fail to identify and fix the actually issue and then giving me enough "lingo" to convince me I needed a new boiler. They then came around installed the boiler very poorly and tried to steal parts I had paid for, leaving the boiler not installed correctly and in a way that was going to cause damage and be potentially dangerous if not fixed). Luckily, I found Anthony who was able to come around and check the install and identify issues that had to be addressed, he was very professional and handed me his business card initially which was reassuring and showed a great standard for business practices. He then come around and fixed the issues making the boiler safe. The install work he did was great, he added safety and control features not previously present and the pipework looked great. Anthony was very straight forward and clearly knows his craft. I would recommend Anthony to anyone that needs plumbing work. Having someone you can trust to do identify and carry out the needed work in your home and to do a great job is a huge relief. Thank you again.

First class work, efficiently done, and reasonable priced. Gave excellent advice too - very experienced and knowledgeable.

Anthony of Bourne Plumbing and Heating responded very quickly to a call- out on a Sunday to look at my boiler which was malfunctioning with no hot water or central heating. He was able to rectify the problem quickly and efficiently. I have used Anthony on a number of occasions over the years and he has always provided a conscientious, thorough and efficient service/repairs. I would not hesitate in recommending him to others.

My third time using Bourne Plumbing and once again the job was completed to the highest standard. The job was to fit a heavy column radiator requiring two people. Anthony and Colin were true professionals and all round great guys. I wasn't initially able to get Bourne Plumbing in soon enough, so I had used another Which? trusted trader. What a mistake. The other company made three hashed attempts at fitting the radiator, giving up in the end but not before leaving me with crooked pipework, a damaged wall, and a corroded pipe join left behind beneath the floorboards. I then got Anthony and Colin in to do the job properly, and of course it was done in straight forward fashion, right first time. These guys are very experienced and professional. All I can say is look at the number of reviews that make up Bourne Plumbing's star rating, and compare it to the number of reviews other traders have. Go for Bourne, and wait for availability if you have to - worth it in the long run.

I have used Tony on many occasions and have found him to be very knowledgeable and professional. I contacted him as there was a hissing sound coming from the shower. This turned out as expected to be a leak in a concealed pipe which had been occurring for several months and this explained why there was never any hot water in the system! Tony located the problem but this meant taking up the shower, pipework and tiling as the walls and foundation were soaked through. The whole shower suite and all the tiling had to be replaced but this was a blessing in disguise as he also found other pipework that needed replacement which would have certainly caused problems in the near future. Tony was very innovative in redirecting the pipework instead of digging up the concrete floor which could have added thousands extra to the cost. He also put in access panels in case there were any problems in the future. I cannot fault him for his expertise and work ethos and he is a lovely guy even though he supports West Ham. He is an outstanding plumber and engineer and I personally consider him to be one of the best if not the best tradesman in the business.

They were recommended by our former plumber, who has retired. Had to replace the valve in the attic water tank. Came out on the same day as I called, which was fantastic. Anthony turned up on time, and called to say he was on his way from the previous job. He did the job quickly, showed me the part he had replaced, and was in and out in under an hour. I would definitely recommend the Company, and will definitely use them again for any plumbing jobs we need doing.

I had a very problematic toilet leak and Tony was able to sort it with ease and very quickly. We had an issue with space which we didn't think we could sort but Tony was able to give us the best solution. Very reliable and value for money. Highly recommended and loves a cup of tea.