Brentwood Tree Care Ltd

I looked at a number of local tree surgeons for the removal of my trees and general cutting back of conifers. Brentwood Tree Care were in the middle of the range price-wise and good value. The most important aspect to me though was Ian himself and the sense of confidence and trust he gives you. His team turned up on time and were polite and hard working. They did everything I asked them to do and some more with a good attitude. They left my property cleaner than they found it. I recommend Brentwood Tree Care.

This company were absolutely brilliant, the team worked so well together, very polite, the price was good, and they cleared up everything. will happily have them back next year, also would highly recommend thank you, Ian and team.

We had two large Ash trees which needed reducing and were concerned as the growth had spread over two of our neighbours gardens. We selected three tree companies to quote as we had no idea of the cost and of course required a company that we were relaxed with. Well, the first company felt it was too far to come and the second did not turn up to quote, so we were very pleased when Ian arrived. He was most helpful in discussing and agreeing what was required and gave a quote there and then which was confirmed a couple of days later with a start date. We felt this was a good company to undertake the work. Dan and the team arrived as agreed. They were cheerful, polite and went through in detail what we wanted. The work was handled very professionally and completed on time. The team cleared up the mess from our garden and also from both of our neighbours’ gardens. The trees look great and we are very pleased. The invoice arrived which was as quoted and we have no hesitation in recommending Brentwood Tree Care who we will be using again for all future tree work.

Contacted trader on 19th July 2019 to book a job cutting back hedge & overgrowth of roof of outbuilding in garden - earliest they could do this job was Thurs 12th Sept so made sure I was working from home that day. Sadly my father in law passed away the night before on Weds 11th so I was staying overnight with my mother in law on Weds but as i'd had the job booked in for 3 months and bit late to cancel I rushed home on the Thurs ensuring i was home by 8:30am when they were due to arrive. Spend the next 30 mins trying to contact them to find out where they were (phoned office number and a mobile num listed on office answerphone) as was keen for the job to get started and done asap so I could get back to my family. Finally after 30 mins and several unanswered phone calls I got through to Ian who said they should be there & he'd find out what'd going on - I then got a text to say they had van trouble and were waiting on a mechanic and would be a couple of hours so could the re-schedule - was keen to just get back so said no problem (but no one had contacted me at all about this delay and wasted 30 mins waiting for them as well as rushing to get home on time). I asked when is the next possible date as had already waited 3 months for first booking and he asked if he could let me know tomorrow as he was still on annual leave and i said no problem and didn't hear from them again. I text again on Tues 17th Sept to ask when the job was being re-scheduled but no reply.

From the first conversation over the phone with Ian I knew I had picked the right company to cut down the two trees. Ian kindly came and viewed the trees whilst I was at work and yesterday Ian and his team came and did the work. What a transformation. The trees look much better and they took away all the waste with them all for a great price.

Very professional throughout, from Ian coming round to give very reasonable quote, to Dan and the boys cutting down 40 ft plus wild cherry tree leaving minimal tree stump. Used neighbours' garden for access . Seamless from start to finish- very polite and cleaned up thoroughly afterwards. Did not even stop for a cuppa. No damage to any shrubs , fencing or sheds. Really pleased with the work . Highly recommend.

I have just had Ian and his team complete a superb tree service in my garden. I found all the guys courteous, efficient and speedy, with them leaving my garden in an immaculate condition. Simply nothing was too much trouble and it was an absolute pleasure to receive this company into my grounds. My neighbours noticed too how amazingly well they all worked from every aspect. Even down to ensuring that any small amount of debris that had fallen into their gardens was quickly retrieved. I was so pleased I chose the Brentwood Tree Care Company to carry out the work, as they really did do an amazing job. Thank you once again Ian and to your wonderful team.

I am very puzzled by the raving reviews here and unless my experience is highly unusual, which I doubt, I cannot recognise the service I received. Ian's lads were very friendly and professional at the time but they left the garden in a bigger mess than I thought was needed. They took down a massive sycamore tree and some damage was expected but I don't understand why the flower bed on the other side of the garden was damaged, for example. Worse was the way they removed the protection cover, stripping large chunks of paint from the skirting boards. But since the the lads were really nice and I didn't want to ruin anyone's reputation, I was going to overlook all that. However, shortly after the job was finished, the stump started to grow back so I called Ian. Ian seems to have some poor communication skills and your voice message/SMS/email will go days, even weeks without a response. But this was beyond acceptable (perhaps because it was a "finished" job he had to come back to?). Eventually I told him I was giving up chasing him and he finally showed up and finished the job. So great, we can move on from that. But I cannot recommend his services because dealing with his company was a frustrating experience. In hindsight, I would have preferred to pay a few hundred pounds more to get a better customer service and be 100% sure that the service on the ground was as good as can be.

I had a lot of quotes to cut down one mature ash tree and prune another. Ian gave a very competitive price and the team (very friendly and professional) did a superb job working in a restricted space. It was a full day's work and Ian even stopped by to check that all was going well. Most of the work involved working over a neighbour's garden, and I was very pleased how considerate the guys were to my neighbour, and how well they cleared up afterwards. I have already recommended them to friends and neighbours.

I chose Ian & his team because the quote was very reasonable & Ian himself extremely professional yet friendly & approachable. I'm always nervous about employing new trades as I've had bad experiences in the past & being a 63 yr old woman living alone now, my apprehension was even greater! However, the quality & efficiency of the work far exceeded my expectations. The task was to hard prune a massive willow tree & to cut back shrubs & bushes. The guys were so lovely and nothing was too much trouble. The clearing up was done in no time & meticulously. Through no fault of theirs they were unable to gain access to my neighbours to retrieve cuttings so my neighbours threw everything back over after they'd left. I was devastated but one call to Ian & by the time I'd got home from work they'd been & collected what I couldn't clear myself. In fact Ian said I should've left it & they would've cleared it all! I would 100% recommend Brentwood Tree Care. I wouldn't even bother getting other quotes!