Endorsed by Which?

Brightside Heating Services Ltd

4.9

338 Reviews

Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours

About

Brightside Heating Ltd has changed its trading name to Brightside Heating Services Ltd as from 01.04.2017.

We offer a wide range of expert solutions for gas boilers, heating repair and servicing.

We can even diagnose some faults over the telephone, saving valuable time and money for our customers.

Established in 2001, a family run business, we have built a solid reputation throughout the Medway towns and surrounding areas, and we take pride in offering a one-stop-shop that you can rely on to be efficient, professional and competitively priced for the repair of your heating system.

As Gas Safe registered gas and central heating engineers, we can handle all types of gas boiler and heating system repairs and servicing, gas safety inspections for landlords etc, replacement radiators, cylinders, controls, power flushing and descaling, insurance emergency work and letting agencies.

We can also offer annual maintenance contracts which includes an annual service. See our options plans.

What we do

  • Boiler, central heating and gas engineers

    • Boiler servicing
    • Boiler repair
    • Boiler installation
    • Gas safety testing and inspection
    • Radiators and central heating
  • Plumbers

    • Emergency plumbing services
  • Heating contractors

    • Central heating systems (installation and servicing)

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
338 reviews
Customer Service
4.9
Quality
4.9
Value
4.9
Sort by
Thank you Mark
Customer Service
Quality
Value
We are happy to recommend Brightside Heating Services after today’s experience of their expertise, considerate manner and quick response. Their engineer, Mark, arrived at the agreed time and after phoning with his eta. He fixed the problem after explaining what had to be done and bathroom left clean afterwards. A relief after an initial panic with a leaking water supply pipe to the toilet. We called our bank’s insurance emergency call out number for the first time in years of thinking “do we really need this?” They logged our call and it found its way to Mark who was brilliant so thank you again. Phil King
Customer in Kent Posted on 16/04/2022 , work completed 16/04/2022
The trader replied (on 20/04/2022)
Thank you for the positive review and your kind words. We are happy to hear you were pleased with Mark and the work he completed to fix the leak. I will get a copy of this review to Mark. Thanks Harrison
boiler service
Customer Service
Quality
Value
My annual boiler service was completed by Paul who completed the work efficiently and professionally. This is the second time I have had my boiler serviced by this company who also fitted the boiler satisfactorily. I can recommend Brightside Heating for boiler fitting and servicing.
Kev in Medway Posted on 19/04/2022 , work completed 19/04/2022
The trader replied (on 22/04/2022)
Hi Kev, thank you very much for taking the time to leave us a review! We are glad to hear you were pleased with the service Paul provided and would recommend us, it means a lot. Please do not hesitate to contact us should you need our services in the future. Regards Helen
Boiler Service
Customer Service
Quality
Value
Arrived well with in the agreed time frame, with a confirmatory phone call. Work completed quickly and efficiently. Good friendly service by Dave. Cost had increased since original quote, but not unexpected in the current climate. Increase was not excessive. Would give a 5 star rating.
Customer in Medway Posted on 21/04/2022 , work completed 21/04/2022
The trader replied (on 25/04/2022)
Thank you for the review! We have happy you found our service good and we appreciate you understand the slight price increase. I will get this review passed onto Dave. Thanks.
Boiler servicing
Customer Service
Quality
Value
Excellent service once again. Paul was on-time, professional, friendly, and left everything clean & tidy. Would definitely recommend this service.
Andy in Kent Posted on 04/05/2022 , work completed 04/05/2022
The trader replied (on 05/05/2022)
Hi Andy, thank you for leaving us a review, we really appreciate it. We are pleased to hear you were happy with the service from Paul and would recommend us! I will pass the review onto Paul. Thanks Harrison
Boiler Service
Customer Service
Quality
Value
Dave attended as we have used this company for many years and I am always very satisfied with their work.
Which? Trusted Traders Consumer Posted on 05/05/2022 , work completed 28/04/2022
The trader replied (on 05/05/2022)
Thank you for taking the time to leave us a positive review, we are always happy to hear from customer who are happy with our service. We are delighted to hear you are always satisfied with the service we provide and thank you for being a regular customer - thank you! Harrison
Excellent, professional service
Customer Service
Quality
Value
We have used Brightside Heating for many years now. They provide a professional and fair service. Paul serviced our boiler and dealt with a heating issue. He arrived on time; is very knowledgeable and swiftly addressed the heating problem. I can highly recommend him and his team at Brightside - a great reliable service as usual.
Harminder in Kent Posted on 05/05/2022 , work completed 03/05/2022
The trader replied (on 12/05/2022)
Thank you for the positive review Harminder - we really appreciate all feedback! We are happy to hear you were happy with Paul's service and thank you for your loyalty over the years! Kind regards Harrison.
Always excellent service
Customer Service
Quality
Value
I have used this company on a number of occasions, for different jobs including boiler services, replacing a radiator and a repair. I have always found them to be most helpful, from Helen who dealt with my initial calls to all of the engineers that have attended. My boiler was serviced yesterday by Paul, who has done it more than once. He arrived on time, worked quickly and efficiently and was very pleasant to deal with, as have all his colleagues been. I would have no hesitation in recommending Brightside to anyone who needed a good heating company.
Customer in Kent Posted on 12/05/2022 , work completed 11/05/2022
The trader replied (on 16/05/2022)
We really appreciate the review! We are pleased to hear you are happy with our service all the way from booking to completing a job. I will pass on the review to both Paul and Helen! Thanks Harrison
Boiler Service
Customer Service
Quality
Value
This company installed our boiler six years ago and service and maintain it every year and when required. They give a quick response and work at very short notice if needed. Very happy with this company, Excellent.
Which? Trusted Traders Consumer Posted on 12/05/2022 , work completed 04/05/2022
The trader replied (on 13/05/2022)
Thank you for leaving us a review! We are delighted that you are happy with the service we have provided over the last few years. Should you need us before your next service, please do not hesitate to contact us. Thanks Harrison
Excellent service
Customer Service
Quality
Value
Very punctual and quick in doing the service. Explained everything clearly.
Which? Trusted Traders Consumer Posted on 26/05/2022 , work completed 25/05/2022
The trader replied (on 06/06/2022)
Thank you for leaving us a review, we really appreciate it! We are glad to hear you were pleased with the service we provided. Thanks Anita
Annual boiler service
Customer Service
Quality
Value
My annual boiler service was completed by Paul who is polite he completed the work efficiently and professionally. Brightside Heating have serviced my boiler every year since they installed it in 2015. I can recommend Brightside Heating Services Ltd for boiler fitting and servicing.
Sandy and June in Medway Posted on 26/05/2022 , work completed 26/05/2022
The trader replied (on 06/06/2022)
Hi Sandy, thank you for leaving us a positive review! Thank you for your continued custom with us, we are delighted you are and have been happy with our service for the last 7 years. Please do not hesitate to contact us should you require our services. Thanks Anita
Annual c/h boiler service. I was contacted by the trader to advise me the service was due and did I want to agree an appointment?
Customer Service
Quality
Value
On the day Paul the engineer phoned to tell me he would be arriving in fifteen minutes if that was still okay. I was pleased he used a cover on the work surface under the boiler before taking off the boiler casing. He asked me if I had any concerns about the heating and hot provided by the boiler. I said it was functioning normally as far as I could tell. He switched the boiler on and carried out several checks on its operations eg hot water and flue exit function. I have known Paul for several years now when carrying out a service during which we chat about the condition of the boiler and its operation. He is confident the quality of his work, his knowledge about our boiler and comments on the checks as he carries them out. He charged me the amount advised when stated at booking.
Customer in Kent Posted on 30/05/2022 , work completed 30/05/2022
The trader replied (on 06/06/2022)
We really appreciate you taking the time to leave us a review! We are pleased to hear you are happy with every step of the service and with Paul's workmanship, I will get this review passed onto him. Thanks Anita
The trader replied (on 06/06/2022)
We really appreciate you taking the time to leave us a review! We are pleased to hear you are happy with every step of the service and with Paul's workmanship, I will get this review passed onto him. Thanks Anita
Highly recommended
Customer Service
Quality
Value
We’ve used Brightside to service our boilers for several years. Paul came to service our boiler today and was very thorough in cleaning, inspecting and testing. Thank you!
Customer in Kent Posted on 08/06/2022 , work completed 08/06/2022
The trader replied (on 10/06/2022)
Thank you for your review, we really appreciate it! we will pass this onto Paul. Many Thanks Anita
Pump Flush
Customer Service
Quality
Value
Came on time, did the job well, cleared up and explained everything. Would recommend
Which? Trusted Traders Consumer Posted on 09/06/2022 , work completed 06/05/2022
The trader replied (on 10/06/2022)
We appreciate your feedback, and glad we did a good job. Many thanks Anita
Boiler Service
Customer Service
Quality
Value
The engineer has done a very good job. He was quick, efficient and cleaned up after himself.
Which? Trusted Traders Consumer Posted on 09/06/2022 , work completed 27/05/2022
The trader replied (on 10/06/2022)
We are glad our engineer did a good service, thank you for your feedback this is much appreciated. Thank you Anita
Great Service
Customer Service
Quality
Value
Paul of Brightside has serviced our boiler and gas fire for a number of years and always provides a professional update on the status and requirements of both which keeps them in great working order
Customer in Kent Posted on 09/06/2022 , work completed 09/06/2022
The trader replied (on 10/06/2022)
Thank you for your review, we are pleased Paul did a good service. We will pass your comments onto Paul. Many thanks Anita
Boiler service
Customer Service
Quality
Value
Paul arrived at the pre arranged time, worked quietly and left working area clean and tidy. Polite and friendly
Customer in Kent Posted on 16/06/2022 , work completed 16/06/2022
The trader replied (on 17/06/2022)
We really appreciate your feedback, we will pass this onto Paul. Thank you regards Anita
Excellent
Customer Service
Quality
Value
Serviced my boiler, very polite and efficent.
Which? Trusted Traders Consumer Posted on 16/06/2022 , work completed 13/06/2022
The trader replied (on 17/06/2022)
Thank you for your review. Regards Anita
Boiler service
Customer Service
Quality
Value
Dave from Brightside Heating came to service our boiler today, he was punctual, polite and efficient. He gave us advice on what to look out for in future with our boiler and gave us a courtesy call before he arrived which was very helpful. Many thanks.
Hannah in Medway Posted on 17/06/2022 , work completed 17/06/2022
The trader replied (on 20/06/2022)
Thank you for your positive review. We are pleased Dave gave a good service and we will pass your review onto him. Thank you, and we will hopefully see you next year for your annual service. Anita
Annual boiler service
Customer Service
Quality
Value
Have used Brightside for a number of years. They are always efficient, friendly, professional and competitive.
Customer in Posted on 22/06/2022 , work completed 21/06/2022
The trader replied (on 27/06/2022)
Thank you for leaving us a 5 star review, we really appreciate it! We are happy to here you are pleased with our service and price and thank you for being a loyal customer! Thanks Harrison
Good job
Customer Service
Quality
Value
They fitted the boiler 4 years ago and they been servicing ever since and they always been good and never has broken down
Which? Trusted Traders Consumer Posted on 30/06/2022 , work completed 24/06/2022
The trader replied (on 01/07/2022)
Thank you for leaving us a review, we are very grateful! We are glad to here you have been happy with our service over the last 4 years. Thanks Harrison
Very Efficient
Customer Service
Quality
Value
He done a yearly a service in the boiler and he done a very efficient job
Which? Trusted Traders Consumer Posted on 30/06/2022 , work completed 30/06/2022
The trader replied (on 01/07/2022)
We appreciate you taking the time to leave us a review. We are pleased to hear you find our service is efficient. Please do you hesitate to contact us should you require our services in the future. Thanks Harrison
Annual boiler service
Customer Service
Quality
Value
Called to remind us boiler was due for a service and arranged it promptly for the following week. Dave the engineer called prior to arrival, carried out the service efficiently, cleaned up and completed relevant paperwork. He was very informative, pleasant and approachable. Will definitely use them again.
Customer in Kent Posted on 04/07/2022 , work completed 04/07/2022
The trader replied (on 06/07/2022)
Thank you for leaving us a positive review - we really appreciate your time and words! We are pleased to hear you were happy with the service you received and the work completed by Dave, I will get this review passed on to him. Thanks Harrison
Boiler service
Customer Service
Quality
Value
Excellent service as always and carried out on time and at agreed, very reasonable, cost. We shall continue to use Brightside.
Jonathan in Kent Posted on 11/07/2022 , work completed 07/07/2022
The trader replied (on 12/07/2022)
Hi Jonathan, thank you for leaving us a review! We are happy to hear you were happy with our service and would recommend us, we really appreciate it. Please do not hesitate to contact us should you need our service again. Thanks Anita
Boiler Service
Customer Service
Quality
Value
Paul was punctual, very quick, pleasant and did a good job. Would recommend,
Which? Trusted Traders Consumer Posted on 21/07/2022 , work completed 19/07/2022
The trader replied (on 22/07/2022)
Thank you for the review! We are pleased you were happy with Paul's work, I will get the review passed onto him. Thanks Harrison
On time, efficient and did the job
Customer Service
Quality
Value
Carried out a boiler service as agreed and on the date/time specified Cost as expected. Also serviced condenser unit which needed assessing. Have used this company before and the same plumber. Helpful with good advice and instructions on further action if necessary
Kevin in Kent Posted on 21/07/2022 , work completed 21/07/2022
The trader replied (on 22/07/2022)
Hi Kevin, we really appreciate you leaving us a positive review! We are pleased you are happy with our service and have continued to use us. Thanks Harrison