Brightside Heating Services Ltd

This is the third time I have used Brightside and I am very happy with the service they provide. I needed to have my domestic boiler serviced, and a leak in the supply pipe to a wash basin. I was given a clear estimate of the price for the boiler service and the labour cost for the pipe at the time of booking. Paul, their engineer, arrived at the specified time. He was friendly, polite, and left no mess whatsoever. The leaking pipe was quite tricky because of limited access, and he suggested he might have to cut into the wall behind the wash basin to replace the affected pipe. However, he also suggested there might be another way to do it without the need to open up the wall. Having obtained my permission to try, he then proceeded to quickly and efficiently resolve the matter and thus saved me expense and the need to redecorate. Again, he left the work area spotless. He also noted a problem with my water cylinder I had not been aware of, and which would have caused me problems and expense had he not pointed it out. He then provided me with a very detailed and clear invoice. Overall, I am very happy with Brightside's service and am confident to recommend them to others.

Engineer called before arrival and was prompt. Talked me through what he was doing and asked for permission to access any area or house appliances.

On time quality work. I have used this company for servicing my boiler for several years, Paul is always courteous and on time with a thorough knowledge of his trade.

Engineer Paul carried out the yearly service on my Baxi boiler and checked a radiator not heating up properly. The time schedule and cost were as agreed. Engineer was pleasant and helpful and carried out the work very efficiently. He advised regarding the radiator problem and I am quite happy with this going forward.

Paul arrived on time having called beforehand to confirm. Very polite and professional, respectful of property. Called the office to make payment by card and was equally impressed by them.

Paul is tidy, very polite, works very efficiently and quick. Answers any queries, as I wondered why my pressure dropped, he explained and advised what to do in future. Would personally recommend him within the company to anyone requiring work having listened to other jobs he has undertaken and the outcome of his work to these call outs. I would also feel safe in the knowledge he could enter the property even if I could not be there because of my work commitments. Hopefully I will not require his services until a years time!! but happy to have him should any problems arise in the future. Very pleased with the service provided wish all tradesmen were like yours.

Have used the same company for the yearly inspection and maintenance of our aging, but reliable boiler for the last four years. The service engineer Paul has always been very efficient, respectful, and a tidy worker.

Paul appears to be a very knowledgeable and competent engineer. He worked efficiently and answered the queries I raised. I'm happy to recommend.

We’ve used Brightside for many years for boiler services and maintenance. Paul kept our old boiler going way beyond its retirement age. He is friendly, efficient, and can always be relied on to fix anything extra he sees while he is there - or advises what to do until a time for a return visit has been booked. The team back in the office are always helpful too, and the the yearly call to remind us about the service being due and book a slot is very helpful. Highly recommended.

Paul was great! He was extremely knowledgeable and helpful. Highly recommend using Brightside. Will be using them for any heating issues.

Mark arrived at agreed time, carried out all repair work needed. Pleasant and friendly manner, very thorough, clean & tidy. Definitely will use this company again if any other work needed. Definitely would reccomend this company.

Have found Brightside Heating Services to be very reliable and prompt and excellent service and Paul the Engineer very pleasant and professional

After being advised by a friend to change our boiler and heating cover to Brightside recently, we unfortunately had to to use their services today. A very efficient and knowledgeable engineer arrived today who within minutes new exactly what the problem was which was remedied quickly. He explained to the wife both the problem and the fix, tested and left the system working. We are both OAP’s and grateful for an efficient cost effective and clean service and would recommend Brightside to anyone looking for boiler/heating servicing cover. 👍

Called Brightside in the morning with a leaking boiler. Paul came round that same morning and wasted no time in finding and fixing the problem. Really friendly and informative. So glad to have heating again!

Central heating pipe under bedroom floor was leaking. Mark quickly identified the problem and performed a repair. Excellent service. I would recommend!

I have used Brightside for over 20 years and this was up to their usual excellent standards. Swift, tidy, polite, on time and thorough.

I was ultimately satisfied with the boiler service made today. Sam appeared to be knowledgeable and competent. However the price quoted prior to the visit was incorrect as the wrong parts had been ordered. The cost was now £50 more! Brightside did agree to a reduction of £20 and as the correct parts were on the vehicle there was no delay in finishing the job. I could only suggest that any parts needed are checked more carefully in the future. As this is the first issue that I've had with this company I'll still give them a good rating.