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Brightside Heating Services Ltd
Opening Hours
Today - 24 hours
- Monday - 24 hours
- Tuesday - 24 hours
- Wednesday - 24 hours
- Thursday - 24 hours
- Friday - 24 hours
- Saturday - 24 hours
- Sunday - 24 hours
About
Brightside Heating Ltd has changed its trading name to Brightside Heating Services Ltd as from 01.04.2017.
We offer a wide range of expert solutions for gas boilers, heating repair and servicing.
We can even diagnose some faults over the telephone, saving valuable time and money for our customers.
Established in 2001, a family run business, we have built a solid reputation throughout the Medway towns and surrounding areas, and we take pride in offering a one-stop-shop that you can rely on to be efficient, professional and competitively priced for the repair of your heating system.
As Gas Safe registered gas and central heating engineers, we can handle all types of gas boiler and heating system repairs and servicing, gas safety inspections for landlords etc, replacement radiators, cylinders, controls, power flushing and descaling, insurance emergency work and letting agencies.
We can also offer annual maintenance contracts which includes an annual service. See our options plans.
What we do
Boiler, central heating and gas engineers
- Boiler servicing
- Boiler repair
- Boiler installation
- Gas safety testing and inspection
- Radiators and central heating
Plumbers
- Emergency plumbing services
Heating contractors
- Central heating systems (installation and servicing)
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
4.9
338 reviews
Recommended
Recommended
by 99% of customers
Sort by
Servicing of central heating boiler and gas fire
Customer Service
Quality
Value
I have dealt with Brightside Heating Services for several years and have always found them reliable, providing a high level of service. The level of expertise demonstrated by their engineers has always been first class; they are friendly, respectful and careful around the house. As my wife and I are both in our eighties, this is much appreciated. The engineers always take care with their work and always tidy up after completion. The company is easy to contact, with a friendly and helpful reception team.
Customer in Kent
, work completed
Recommended
Excellent service
Customer Service
Quality
Value
We have used Brightside Heating Services ever since becoming fed up with British Gas some years ago. They carry out an annual service on our Worcester boiler and a Gazco room heater. Often they call well in advance to arrange a date for the service; this time I got to call them first. The service is always completed within an hour. The usual engineer who calls knows our system very well. Communication is always excellent. This time a different engineer carried out the service and he was as attentive to detail and kept us informed. I can't recommend this company highly enough.
Customer in Kent
, work completed
Recommended
Servicing my Ariston Unvented Hot Water Storage System
Customer Service
Quality
Value
Brightside have been servicing our hot water tank since 2018. They are always reliable, helpful and cheerful. I usually ask them to give our hot water tank an annual check-up and service. They appear when they say they will and carry out the work efficiently, according to the schedule and on budget, noticing things that need doing and getting them done. I would have no hesitation in recommending them to family and friends.
Customer in Kent
, work completed
Recommended
Great service
Customer Service
Quality
Value
Have used Brightside for many years, they are very reliable, very competitively priced and provide a much better service than the larger national companies. Would highly recommend
Customer in Medway
, work completed
Recommended
Excellent
Customer Service
Quality
Value
I have been with this company for many years on a contract and have always had good work and advice. I rang yesterday and an engineer called Rob came today. Very helpful with excellent service from him. I would highly recommend Brightside Heating Sevice.
Customer in Kent
, work completed
Recommended
Gas boiler service
Customer Service
Quality
Value
Engineer carried out the full boiler service efficiently including cleaning the central heating filter and testing the CO alarm
Customer in Kent
, work completed
Recommended
Boiler service & hot water intermittent fault
Customer Service
Quality
Value
Engineer: Rob Professional, arrived on time and very thorough. Very friendly and cleaned up after the work. Highly recommended.
Customer in Medway
, work completed
Recommended
Boiler service - excellent job
Customer Service
Quality
Value
Brilliant service from Sean in the office when booking the appointment - very friendly, helpful and flexible. Paul did the service, which was done efficiently, and he recommended some things we could do to save money which was great. Highly recommend Brightside!
Customer in Kent
, work completed
Recommended
Visited on time and commenced work without delay.
Customer Service
Quality
Value
I always receive a call to advise my central heating boiler is due for its annual service. I agreed to a service after being advised of cost plus VAT, a convenient time, date and the name of the engineer. Paul always protects my working surfaces. is a tidy and clean worker. He asked if I had experienced any problems with the boiler or system since the last service. He carried out several operation tests and checks with boiler working. All results were listed on the Maintenance/ Service Check List. At the conclusion of the service Paul ensured the are of the test was clean and the boiler returned to its pre-test condition.
Customer in Kent
, work completed
Recommended
Very helpful service engineer
Customer Service
Quality
Value
He telephoned to give an estimate as to when he would arrive which was helpful. He was polite and helpful and did the service quickly and efficiently. He also checked the programme timer and made sure it was set up correctly. Very polite gentleman. The price has been held for the last couple of years which is appreciated. Very pleased with the service overall
Customer in Medway
, work completed
Recommended
Great Service as always
Customer Service
Quality
Value
Always very professional, phone before coming , careful service, clearly explained, and the fact that the thermostat display was getting rather dim was noted and it was explained to me how to change the battery when needed.
Customer in Kent
, work completed
Recommended
Great service
Customer Service
Quality
Value
Mark came to service our boiler. He was very thorough and explained the checks as he was testing the appliance. After the service, he even offered advice on how to adjust settings for heating and hot water.
Customer in Kent
, work completed
Recommended
LPG Boiler Servicing
Customer Service
Quality
Value
I've used Brightside for many years to care for my LPG boiler as where I live is off the gas grid. Highly recommended for servicing and repair. Paul serviced our boiler today, excellent professional and friendly service as always.
Customer in Medway
, work completed
Recommended
Home emergency insurance claim through insurers to locate and repair leak
Customer Service
Quality
Value
We had an emergency cover plan from our insurers and after discovering leaking water they referred us to Brightside. The initial contact from the Brightside office was immediate, polite and helpful. We were delighted that the plumber came out this morning promptly as promised. Rob was polite and informative as discussed next steps as he investigated the source of the leak. Rob diagnosed and fixed the leak and provided more long term advice to reduce the risk of further issues in years to come. So impressed were we that we are that we are going to use Brightside for our next service and for the future works. I recommend Brightside.
Customer in Medway
, work completed
Recommended
Excellent work by Brightside Heating Ltd.
Customer Service
Quality
Value
Annual service of a boiler and gas fire carried out very efficiently. Engineer called in advance within agreed time slot. Absolutely no problems. This firm is highly recommended.
Customer in Kent
, work completed
Recommended
My cylinder sprang a leak …
Customer Service
Quality
Value
My unvented cylinder which powers hot water sprang a leak and my home insurance referred me to Brightside. (And as in their name) Bright and early, plumber Mark: A most pleasant, and low maintenance professional, arrived to sort out and sure up the leak. Further dealings with Brightside on the phone, regarding a possible new cylinder replacement, I received a most informative chat with Gary in the office. He spent a significant amount of time with me outlining my options. Great stuff, Brightside 👌
Customer in Kent
, work completed
Recommended
Very satisfied customer
Customer Service
Quality
Value
I have used the trader for a number of years for servicing, they are always on time, always do a good job, all good people, who are brilliant to talk to and helpful with questions. They usually give me a call when servicing is due to make sure it doesn't get missed. They let you know when they are on their way and I'm also happy with the price.
Which? Trusted Traders Consumer
, work completed
Recommended
Efficient, professional and friendly firm of heating engineers
We have been using this firm for a number of years now for routine gas boiler servicing and maintenance and built up a good relationship. A representative called by arrangement today and carried out an annual routine boiler service and left the area clean and tidy.
Customer in Medway
(Reviewer did not use service)
Recommended
Knowledgeable and careful
Customer Service
Quality
Value
Brightside Heating Services Ltd were sent by my insurance company to investigate an issue with my boiler. They identified the problem and an additional defect. They fixed the initial problem under my insurance and the second defect privately. They clearly explained the issues to me and what was needed to correct them. My boiler has been working perfectly since then. I will use them in future for any private work I need.
Customer in Medway
, work completed
Recommended
Polite and efficient service from start to finish.
Customer Service
Quality
Value
Office staff were very friendly and everything they said would happen did happen. The nice man, Paul, turned up to service my boiler and check the heating system. He even managed to bleed a “self bleeding valve” on a radiator that the previous company I had a contract with said needed replacing. After 7 years it is actually working as it should. Was very fast but thorough. He reset some workings on the boiler so everything is fine for another year. Meanwhile if I do have any problems I now have a maintenance contract with them. If they send Paul again I know we are in good hands. It is a LPG boiler and he obviously knows his trade.
Customer in Kent
, work completed
Recommended
Excellent
Customer Service
Quality
Value
Reliable, professional, friendly - I have never been disappointed by Brightside Heating's boiler services. They service my home and rental properties at competitive prices and they genuinely care about their customers.
Customer in Kent
, work completed
Recommended
Good service and nice people
Customer Service
Quality
Value
The engineer called ahead and arrived promptly. A very nice guy (Rob) who did the service on the boiler. My dealings with Brightside Heating Services are very good and I would recommend them.
Customer in Kent
, work completed
Recommended
Great service on a weekend
Customer Service
Quality
Value
I have been on a yearly service contract with Brightside for years, I cannot fault them. I had to call them out for a boiler problem on the 14th March I spoke to Gary (the Boss) the next day Sam arrived and fixed it. I was very impressed. All Gary’s team over the years of maintaining my boiler have been excellent.
Customer in Kent
, work completed
Recommended
Boiler service quick and on time
Customer Service
Quality
Value
Called me 10 minutes before arrival on the morning as arranged. Quickly serviced boiler and left advice on minor plumbing issue. Have used them for many years and always great service.
Customer in Kent
, work completed
Recommended
Radiator leak
Customer Service
Quality
Value
Was contacted by Brightside after contacting home insurance regarding a radiator leak on Friday evening. Received phone call early on Saturday and arranged for the plumber to call on Sunday, which was the earliest convenient time for me. On Sunday morning received a call from Mark, the plumber, to say he would be with me in 45 minutes. Arrived on time, checked the radiator and said faulty valve. Replaced the valve, bled all the other radiators in the house, checked the boiler and the central heating was working. Mark was knowledgeable, friendly and very efficient . Could not rate the service I received from Brightside highly enough.
Customer in Kent
, work completed
Recommended