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Brightside Heating Services Ltd

4.9

338 Reviews

Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours
See customer reviews & leave a review

About

Brightside Heating Ltd has changed its trading name to Brightside Heating Services Ltd as from 01.04.2017.

We offer a wide range of expert solutions for gas boilers, heating repair and servicing.

We can even diagnose some faults over the telephone, saving valuable time and money for our customers.

Established in 2001, a family run business, we have built a solid reputation throughout the Medway towns and surrounding areas, and we take pride in offering a one-stop-shop that you can rely on to be efficient, professional and competitively priced for the repair of your heating system.

As Gas Safe registered gas and central heating engineers, we can handle all types of gas boiler and heating system repairs and servicing, gas safety inspections for landlords etc, replacement radiators, cylinders, controls, power flushing and descaling, insurance emergency work and letting agencies.

We can also offer annual maintenance contracts which includes an annual service. See our options plans.

What we do

  • Boiler, central heating and gas engineers

    • Boiler servicing
    • Boiler repair
    • Boiler installation
    • Gas safety testing and inspection
    • Radiators and central heating

  • Plumbers

    • Emergency plumbing services

  • Heating contractors

    • Central heating systems (installation and servicing)

My work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
338 reviews
Customer Service
4.9
Quality
4.9
Value
4.9
Recommended

Recommended

by 99% of customers
Sort by
Poor Service
Customer Service
Quality
Value
Had a leaking boiler 7 months ago and they came and repaired it. No problem with the work. It started to leak again a few weeks ago, was the initial job not done correctly? I don't know. Book another appointment for Friday after 1pm. Fine so somebody was home for then. They ring Friday afternoon and unfortunately the call was missed, then they call 5 minutes later to say sorry we're leaving the area you'll have to book another appointment. Why not just come round as agreed. Not good.
paul74 Posted on 13/12/2016 , work completed 13/12/2016
The trader replied (on 15/12/2016)
Dear Paul74 Firstly we are sorry to hear you are disappointed with the service our company offers. I would like to explain that as a company, prebooked work, and due to the large geographical area our engineers cover, it is our policy that the engineer will call to advise when they are about to attend site. We also advise the client of this. The engineer did try to call but no response, he then called our office and we also tried to call you, but no reply. At this point we then instructed the engineer to move to his next job, unfortunately out of your area. The boiler will have several water carrying components and any of them could fail at anytime. We would not be able to comment until we could investigate where the leak is coming from. Parts fitted would be covered under warranty for 12 months. So if leak is related we would cover this, but if unrelated then any repairs would be chargeable. As the new leak happened some 7 months after the original then it may well be a completely different issue Paul, over the weekend we have tried to contact you but without success. We would be happy to discuss your individual case with you to achieve a satisfactory resolution. Our contact details are 01634 372180 within office hours.
Normal service is resumed
Customer Service
Quality
Value
We called Brightside Monday morning at 9am, they said they would get back to us with a time they could get to us. Just after 10am they called to ask if we would be in as they were on there way. The guy that came was polite and got started on the problem straight away. He told us up front want the charge rates were, He quickly diagnosed the problem and said how much it would be to repair. He recommended we look into fitting a mgnet and also getting our system flushed through as it is over 11 years old. We don't get it serviced regularly as you, but he said that it looked in good condition and that it could do with a clean up. This was all reassuring as we fully expected them to say that it coudn't be repaired. He said if we followed the recommendations there is no reason why our boiler shouldn't last another 5/6 years. We are waiting on the written quote and will get the work done in the spring when we hope the weather will be better. Thoroughly recommend this company, and trust the information we are given.
tmjpfe05 Posted on 10/01/2017 , work completed 10/01/2017
Recommended
Job done I am very satisfied
Customer Service
Quality
Value
I found Brightside heating a very reliable firm. They sent me the day I phoned a very hard working efficient and friendly person.
Valerie, Kent Posted on 01/02/2017 , work completed 01/02/2017
Recommended
Plumber very good
Customer Service
Quality
Value
Plumber was very efficient and tidy.
Which? Trusted Traders Consumer Posted on 16/02/2017 , work completed 16/02/2017
Recommended
Excellent Service
Customer Service
Quality
Value
Brightside were sent by my insurance company to drain down a leaking hot water tank and make my property safe. The engineer arrived in just over an hour and carried out a thoroughly professional job. I asked the company to quote for a replacement tank which I accepted. They arrived within two working days and once again provided a very professional service. I was kept informed at every stage and the engineers always called to let me know their plans and when they expected to arrive. Very nice people who work hard for their customers. I would use this company again.
Richard Posted on 24/05/2017 , work completed 24/05/2017
Recommended
Professional and Prompt
Customer Service
Quality
Value
Paul attended promptly and was professional and friendly. He did a great job and I felt at ease with him in my property. He even saved me money with parts he did not use. Highly recommended.
Nicola, Kent Posted on 30/06/2017 , work completed 30/06/2017
Recommended
Great work
Customer Service
Quality
Value
Paul was friendly, helpful and professional. I felt completely at ease with him and he did a great job. Even saved me some money on parts he didn't need to use in the end. Great firm.
Nicola Hooper Posted on 08/07/2017 , work completed 08/07/2017
Recommended
Outstanding Service.
Customer Service
Quality
Value
Paul arrived within a couple of hours of our call (Via Saga Insurance). Found the fault, located a part, went to get it while doing another job in the area returned and fitted the new part and we were up and running again by 3.25pm.
C J, Kent Posted on 19/07/2017 , work completed 19/07/2017
Recommended
Brilliant, professional job
Customer Service
Quality
Value
Brightside heating services Ltd carried out a repair on our boiler and the engineer, Paul, did a brilliant job. He is a true professional and has excellent customer service skills. Will certainly use this company again.
Shaun, Kent Posted on 10/08/2017 , work completed 10/08/2017
Recommended
Fast, friendly and professional
Customer Service
Quality
Value
The plumber was with me within an hour of calling. He was very professional and had my boiler working again in less than an hour and left the work area clean and tidy. Very highly recommended.
Gerry, Kent Posted on 15/09/2017 , work completed 15/09/2017
Recommended
Fantastic!
Customer Service
Quality
Value
Excellent service received, in particular the telephone team and the 2 engineers that called round to fix my heating pump. My emergency call was handled quickly and professionally and the engineers were really professional too. They were a credit to the Company. Clean, tidy, knowledgeable, helpful and fixed the issue in good time.
AlanAC Posted on 12/10/2017 , work completed 12/10/2017
Recommended
Efficient, friendly service
Customer Service
Quality
Value
Just had my first annual check up and service for my Joules Non- Vented Cylinder. Paul was polite and quietly efficient, answered all my questions about this heating system and even gave some sound advice for my boiler settings (not part of the contract). I, like others feel confident in this company's abilities and am seriously thinking of switching my Ariston Boiler servicing away from the current provider.
Colin Day Posted on 26/10/2017 , work completed 26/10/2017
Recommended
First class service
Customer Service
Quality
Value
Tony attended to service boiler, diagnosed gas supply and leak, prompt action to have faults corrected.
Sue, Kent Posted on 16/11/2017 , work completed 16/11/2017
Recommended
Excellent throughout
Customer Service
Quality
Value
Recommended. Couldn’t have wished for a better service. Great telephone response. Arrived as arranged, rang ahead to confirm visit. Paul immediately identified the problem, fixed promptly - very thorough and the tidiest worker I’ve seen in ages.
Lear Posted on 20/12/2017 , work completed 20/12/2017
Recommended
Very satisfied customer.
Customer Service
Quality
Value
An engineer called yesterday, I believe he was called Paul, on an emergency call through my insurance company. My heating was playing up after work being carried out about three weeks ago. The engineer solved and corrected the problem and was very professional. He explained everything to me and was happy to go through the controls with me and alter them for me. I was very impressed with his patience and tolerance with a person who was at the end of her tether with the problems with my heating! Well done Bright side.
Jill Owens Posted on 09/01/2018 , work completed 09/01/2018
Recommended
Fine craftsman
Customer Service
Quality
Value
Tony arrived promptly and serviced the boiler very efficiently.
William, Kent Posted on 10/05/2018 , work completed 10/05/2018
Recommended
Not good
Customer Service
Quality
Value
With out heating and hot water for 8 days,7days to order all parts (water loop/gas valve)from main dealer Vaillant, All this after previous work completed and passed with subsequent gas leak. Low standard of customer service and quality of work
brianh291056 Posted on 12/05/2018 , work completed 12/05/2018
The trader replied (on 17/05/2018)
Dear sir, Very sorry you are unhappy with the work we carried out and the time it took to get all the parts required for your boiler. Would you be so kind to give me a call, Gary Kelly, 07813 175596 Manager of Brightside Heating.
My review
Customer Service
Quality
Value
Great workmanship as always from Brightside.
Patricia, Kent Posted on 14/06/2018 , work completed 14/06/2018
Recommended
Professional job - highly recommended.
Customer Service
Quality
Value
Highly recommended, professional installation by a quality engineer. Will use again if the need arises.
Selwyn, Kent Posted on 20/06/2018 , work completed 20/06/2018
Recommended
Very professional & informative
Customer Service
Quality
Value
Very friendly, professional & informative. Kept me updated on what was happening, tidied up nicely. Job completed in good time.
Martin, Kent Posted on 21/06/2018 , work completed 21/06/2018
Recommended
Boiler service.
Customer Service
Quality
Value
All fine - very pleasant engineer!
Jean, Kent Posted on 25/06/2018 , work completed 25/06/2018
Recommended
Boiler service.
Customer Service
Quality
Value
On time, informed me of outcome in terms I could understand. Quick and tidy.
Elizabeth, Kent Posted on 25/06/2018 , work completed 25/06/2018
Recommended
Very effective
Customer Service
Quality
Value
Perfect, and very effective work. Very pleased with Carl. Thank you.
Giancarlo, Kent Posted on 25/06/2018 , work completed 25/06/2018
Recommended
Great job
Customer Service
Quality
Value
Ver clean, polite, friendly staff. Work carried out very quickly.
Ursulla, Kent Posted on 26/06/2018 , work completed 26/06/2018
Recommended
Boiler service
Customer Service
Quality
Value
No problems at all thank you.
Jason, Kent Posted on 27/06/2018 , work completed 27/06/2018
Recommended
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029 2267 0040
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Have a question?

029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.