Endorsed by Which?

Brightside Heating Services Ltd

4.9

337 Reviews

Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours

About

Brightside Heating Ltd has changed its trading name to Brightside Heating Services Ltd as from 01.04.2017.

We offer a wide range of expert solutions for gas boilers, heating repair and servicing.

We can even diagnose some faults over the telephone, saving valuable time and money for our customers.

Established in 2001, a family run business, we have built a solid reputation throughout the Medway towns and surrounding areas, and we take pride in offering a one-stop-shop that you can rely on to be efficient, professional and competitively priced for the repair of your heating system.

As Gas Safe registered gas and central heating engineers, we can handle all types of gas boiler and heating system repairs and servicing, gas safety inspections for landlords etc, replacement radiators, cylinders, controls, power flushing and descaling, insurance emergency work and letting agencies.

We can also offer annual maintenance contracts which includes an annual service. See our options plans.

What we do

  • Boiler, central heating and gas engineers

    • Boiler servicing
    • Boiler repair
    • Boiler installation
    • Gas safety testing and inspection
    • Radiators and central heating
  • Plumbers

    • Emergency plumbing services
  • Heating contractors

    • Central heating systems (installation and servicing)

Customer reviews

Why you can trust these reviews

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4.9
337 reviews
Customer Service
4.9
Quality
4.9
Value
4.9
Sort by
First rate service
Customer Service
Quality
Value
Dave was good in every respect, very friendly and efficient. All around a great worker, I am very happy.
Which? Trusted Traders Consumer Posted on 27/10/2022 , work completed 24/10/2022
The trader replied (on 28/10/2022)
Thank you for the positive review! We are pleased to hear you were happy with our engineer Dave, I will get the review to him. Thanks Harrison
Boiler service
Customer Service
Quality
Value
Paul was great! He was extremely knowledgeable and helpful. Highly recommend using Brightside. Will be using them for any heating issues.
Customer in Kent Posted on 24/10/2022 , work completed 24/10/2022
The trader replied (on 25/10/2022)
Thank you for leaving us a fantastic review, we really appreciate it! We are pleased to hear you were happy with Paul, I will get this passed onto him. Thanks Harrison
Fantastic Service
Customer Service
Quality
Value
Really pleased with the work. Came and fixed the toilet where it was coming away from the wall. Very good work and extremely happy with the outcome.
Which? Trusted Traders Consumer Posted on 22/09/2022 , work completed 16/09/2022
The trader replied (on 23/09/2022)
Thank you for taking the time to leave us a review! We are pleased you were happy with the work carried out. Should you require our services again, please do not hesitate to contact us. Thanks, Harrison
Always goes beyond the standard
Customer Service
Quality
Value
We’ve used Brightside for many years for boiler services and maintenance. Paul kept our old boiler going way beyond its retirement age. He is friendly, efficient, and can always be relied on to fix anything extra he sees while he is there - or advises what to do until a time for a return visit has been booked. The team back in the office are always helpful too, and the the yearly call to remind us about the service being due and book a slot is very helpful. Highly recommended.
Customer in Kent Posted on 16/09/2022 , work completed 13/09/2022
The trader replied (on 23/09/2022)
Thank you very much for your review, we are delighted to hear you are happy with the office and our engineers, especially Paul. Thank you for your continued business, there is nothing better than a customer coming back to us time and time again, so thank you! Regards, Harrison
Annual Service
Customer Service
Quality
Value
Paul appears to be a very knowledgeable and competent engineer. He worked efficiently and answered the queries I raised. I'm happy to recommend.
Customer in Kent Posted on 14/09/2022 , work completed 14/09/2022
The trader replied (on 23/09/2022)
We appreciate you leaving us a positive review and your recommendation! We love to hear when someone is pleased with our service and especially the engineer who attended, I will make sure Paul gets this review. Thanks, Harrison
Boiler maintenance
Customer Service
Quality
Value
Have used the same company for the yearly inspection and maintenance of our aging, but reliable boiler for the last four years. The service engineer Paul has always been very efficient, respectful, and a tidy worker.
Daphne in Kent Posted on 02/09/2022 , work completed 02/09/2022
The trader replied (on 23/09/2022)
Hi Daphne, thank you for the review and your continued business! We are pleased to hear you were happy with the service Paul provided, I will pass the review onto him. Please do not hesitate to contact us should you have any issue. Thanks, Harrison
Boiler Service
Customer Service
Quality
Value
Paul is tidy, very polite, works very efficiently and quick. Answers any queries, as I wondered why my pressure dropped, he explained and advised what to do in future. Would personally recommend him within the company to anyone requiring work having listened to other jobs he has undertaken and the outcome of his work to these call outs. I would also feel safe in the knowledge he could enter the property even if I could not be there because of my work commitments. Hopefully I will not require his services until a years time!! but happy to have him should any problems arise in the future. Very pleased with the service provided wish all tradesmen were like yours.
Customer in Kent Posted on 02/09/2022 , work completed 02/09/2022
The trader replied (on 23/09/2022)
Thank you very much for taking the time to leave us a positive really, we really appreciate it! We are pleased to hear you were happy with Paul's workmanship, I will get the review passed onto him. Thanks, Harrison
Excellent service again
Customer Service
Quality
Value
Paul arrived on time having called beforehand to confirm. Very polite and professional, respectful of property. Called the office to make payment by card and was equally impressed by them.
Andrew in Kent Posted on 31/08/2022 , work completed 31/08/2022
The trader replied (on 20/09/2022)
Dear thank you for your comments, we will pass these onto Paul. We are glad that Paul and the office were helpful and if we can be of any further assistance, please call us. Regards Anita
Service boiler and check radiator
Customer Service
Quality
Value
Engineer Paul carried out the yearly service on my Baxi boiler and checked a radiator not heating up properly. The time schedule and cost were as agreed. Engineer was pleasant and helpful and carried out the work very efficiently. He advised regarding the radiator problem and I am quite happy with this going forward.
Susan in Medway Posted on 11/08/2022 , work completed 11/08/2022
The trader replied (on 20/09/2022)
Thank you for your review, we are pleased that Paul did a good job for you, we will pass your comments onto the engineer. Thank you Anita
Boiler Service
Customer Service
Quality
Value
He was very good at his job, polite and helpful. I am really happy with the service
Which? Trusted Traders Consumer Posted on 11/08/2022 , work completed 08/08/2022
The trader replied (on 20/09/2022)
Thank you for your comment, we are happy that you are happy with our service. Regards Anita
great work and fast
Customer Service
Quality
Value
On time quality work. I have used this company for servicing my boiler for several years, Paul is always courteous and on time with a thorough knowledge of his trade.
Customer in Kent Posted on 05/08/2022 , work completed 04/08/2022
The trader replied (on 09/08/2022)
Thank you for taking the time to leave us a review - we really appreciate all feedback. We are delighted to hear you are happy with our service and the workmanship provided by Paul, I will get this review passed onto him. Kind regards Harrison
Boiler Service
Customer Service
Quality
Value
Engineer called before arrival and was prompt. Talked me through what he was doing and asked for permission to access any area or house appliances.
Customer in Kent Posted on 28/07/2022 , work completed 28/07/2022
The trader replied (on 29/07/2022)
Thank you for leaving us a review! We are pleased to hear you were happy with our service. Thanks Anita
Very good service
Customer Service
Quality
Value
This is the third time I have used Brightside and I am very happy with the service they provide. I needed to have my domestic boiler serviced, and a leak in the supply pipe to a wash basin. I was given a clear estimate of the price for the boiler service and the labour cost for the pipe at the time of booking. Paul, their engineer, arrived at the specified time. He was friendly, polite, and left no mess whatsoever. The leaking pipe was quite tricky because of limited access, and he suggested he might have to cut into the wall behind the wash basin to replace the affected pipe. However, he also suggested there might be another way to do it without the need to open up the wall. Having obtained my permission to try, he then proceeded to quickly and efficiently resolve the matter and thus saved me expense and the need to redecorate. Again, he left the work area spotless. He also noted a problem with my water cylinder I had not been aware of, and which would have caused me problems and expense had he not pointed it out. He then provided me with a very detailed and clear invoice. Overall, I am very happy with Brightside's service and am confident to recommend them to others.
Customer in Medway Posted on 25/07/2022 , work completed 18/07/2022
The trader replied (on 28/07/2022)
Thank you for taking to time to leave us such a detailed and positive review. Its fantastic to hear the level of workmanship from Paul and that you are happy with the service we have provided all the way along. I will get this review passed onto Paul. Please do not hesitate to contact us should you need our services. Kind regards Harrison
On time, efficient and did the job
Customer Service
Quality
Value
Carried out a boiler service as agreed and on the date/time specified Cost as expected. Also serviced condenser unit which needed assessing. Have used this company before and the same plumber. Helpful with good advice and instructions on further action if necessary
Kevin in Kent Posted on 21/07/2022 , work completed 21/07/2022
The trader replied (on 22/07/2022)
Hi Kevin, we really appreciate you leaving us a positive review! We are pleased you are happy with our service and have continued to use us. Thanks Harrison
Boiler Service
Customer Service
Quality
Value
Paul was punctual, very quick, pleasant and did a good job. Would recommend,
Which? Trusted Traders Consumer Posted on 21/07/2022 , work completed 19/07/2022
The trader replied (on 22/07/2022)
Thank you for the review! We are pleased you were happy with Paul's work, I will get the review passed onto him. Thanks Harrison
Boiler service
Customer Service
Quality
Value
Excellent service as always and carried out on time and at agreed, very reasonable, cost. We shall continue to use Brightside.
Jonathan in Kent Posted on 11/07/2022 , work completed 07/07/2022
The trader replied (on 12/07/2022)
Hi Jonathan, thank you for leaving us a review! We are happy to hear you were happy with our service and would recommend us, we really appreciate it. Please do not hesitate to contact us should you need our service again. Thanks Anita
Annual boiler service
Customer Service
Quality
Value
Called to remind us boiler was due for a service and arranged it promptly for the following week. Dave the engineer called prior to arrival, carried out the service efficiently, cleaned up and completed relevant paperwork. He was very informative, pleasant and approachable. Will definitely use them again.
Customer in Kent Posted on 04/07/2022 , work completed 04/07/2022
The trader replied (on 06/07/2022)
Thank you for leaving us a positive review - we really appreciate your time and words! We are pleased to hear you were happy with the service you received and the work completed by Dave, I will get this review passed on to him. Thanks Harrison
Very Efficient
Customer Service
Quality
Value
He done a yearly a service in the boiler and he done a very efficient job
Which? Trusted Traders Consumer Posted on 30/06/2022 , work completed 30/06/2022
The trader replied (on 01/07/2022)
We appreciate you taking the time to leave us a review. We are pleased to hear you find our service is efficient. Please do you hesitate to contact us should you require our services in the future. Thanks Harrison
Good job
Customer Service
Quality
Value
They fitted the boiler 4 years ago and they been servicing ever since and they always been good and never has broken down
Which? Trusted Traders Consumer Posted on 30/06/2022 , work completed 24/06/2022
The trader replied (on 01/07/2022)
Thank you for leaving us a review, we are very grateful! We are glad to here you have been happy with our service over the last 4 years. Thanks Harrison
Annual boiler service
Customer Service
Quality
Value
Have used Brightside for a number of years. They are always efficient, friendly, professional and competitive.
Customer in Posted on 22/06/2022 , work completed 21/06/2022
The trader replied (on 27/06/2022)
Thank you for leaving us a 5 star review, we really appreciate it! We are happy to here you are pleased with our service and price and thank you for being a loyal customer! Thanks Harrison
Boiler service
Customer Service
Quality
Value
Dave from Brightside Heating came to service our boiler today, he was punctual, polite and efficient. He gave us advice on what to look out for in future with our boiler and gave us a courtesy call before he arrived which was very helpful. Many thanks.
Hannah in Medway Posted on 17/06/2022 , work completed 17/06/2022
The trader replied (on 20/06/2022)
Thank you for your positive review. We are pleased Dave gave a good service and we will pass your review onto him. Thank you, and we will hopefully see you next year for your annual service. Anita
Excellent
Customer Service
Quality
Value
Serviced my boiler, very polite and efficent.
Which? Trusted Traders Consumer Posted on 16/06/2022 , work completed 13/06/2022
The trader replied (on 17/06/2022)
Thank you for your review. Regards Anita
Boiler service
Customer Service
Quality
Value
Paul arrived at the pre arranged time, worked quietly and left working area clean and tidy. Polite and friendly
Customer in Kent Posted on 16/06/2022 , work completed 16/06/2022
The trader replied (on 17/06/2022)
We really appreciate your feedback, we will pass this onto Paul. Thank you regards Anita
Great Service
Customer Service
Quality
Value
Paul of Brightside has serviced our boiler and gas fire for a number of years and always provides a professional update on the status and requirements of both which keeps them in great working order
Customer in Kent Posted on 09/06/2022 , work completed 09/06/2022
The trader replied (on 10/06/2022)
Thank you for your review, we are pleased Paul did a good service. We will pass your comments onto Paul. Many thanks Anita
Boiler Service
Customer Service
Quality
Value
The engineer has done a very good job. He was quick, efficient and cleaned up after himself.
Which? Trusted Traders Consumer Posted on 09/06/2022 , work completed 27/05/2022
The trader replied (on 10/06/2022)
We are glad our engineer did a good service, thank you for your feedback this is much appreciated. Thank you Anita