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Brightside Heating Services Ltd

4.9

338 Reviews

Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours
See customer reviews & leave a review

About

Brightside Heating Ltd has changed its trading name to Brightside Heating Services Ltd as from 01.04.2017.

We offer a wide range of expert solutions for gas boilers, heating repair and servicing.

We can even diagnose some faults over the telephone, saving valuable time and money for our customers.

Established in 2001, a family run business, we have built a solid reputation throughout the Medway towns and surrounding areas, and we take pride in offering a one-stop-shop that you can rely on to be efficient, professional and competitively priced for the repair of your heating system.

As Gas Safe registered gas and central heating engineers, we can handle all types of gas boiler and heating system repairs and servicing, gas safety inspections for landlords etc, replacement radiators, cylinders, controls, power flushing and descaling, insurance emergency work and letting agencies.

We can also offer annual maintenance contracts which includes an annual service. See our options plans.

What we do

  • Boiler, central heating and gas engineers

    • Boiler servicing
    • Boiler repair
    • Boiler installation
    • Gas safety testing and inspection
    • Radiators and central heating

  • Plumbers

    • Emergency plumbing services

  • Heating contractors

    • Central heating systems (installation and servicing)

My work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
338 reviews
Customer Service
4.9
Quality
4.9
Value
4.9
Recommended

Recommended

by 99% of customers
Sort by
My review
Customer Service
Quality
Value
Engineer communicated well regarding system problems and also advice on other aging parts of the heating system.
Which? Trusted Traders Consumer Posted on 03/12/2018 , work completed 03/12/2018
Recommended
My review
Customer Service
Quality
Value
Very quick in responding to phone call. Job well done. Left everything clean and tidy. Very pleasant chap.
Sharon, Kent Posted on 06/12/2018 , work completed 06/12/2018
Recommended
Prompt and professional.
Customer Service
Quality
Value
Hot water tank immersions replacement of elements as electrics were tripping when turned on. Received helpful advice when phoning the trader. Engineer arrived as promised the next day and I am very happy with the professional service received.
Peter, Kent Posted on 10/12/2018 , work completed 10/12/2018
Recommended
Very efficient
Customer Service
Quality
Value
Very helpful, informative and honest. Very efficient in getting the job done. I will definitely use again.
Jennifer, Kent Posted on 11/12/2018 , work completed 11/12/2018
Recommended
Very helpful.
Customer Service
Quality
Value
Very pleased with service Chris provided. Helped on phone with breakdown operator. Explained every thing to me as well.
Mandy, Kent Posted on 13/12/2018 , work completed 13/12/2018
Recommended
Prompt & did the required job
Customer Service
Quality
Value
Attention to boiler heat loss, come within 3 hours of call, very helpful person.
Kenneth William, Kent Posted on 15/12/2018 , work completed 15/12/2018
Recommended
My review
Customer Service
Quality
Value
Prompt & professional
Alan, Kent Posted on 15/12/2018 , work completed 15/12/2018
Recommended
Excellent
Customer Service
Quality
Value
Excellent service. Very nice engineer - polite and courteous. Checked everything was working properly before he left.
Carol, Kent Posted on 17/12/2018 , work completed 17/12/2018
Recommended
Highly recommended
Customer Service
Quality
Value
Called out on Boxing day, via Direct Line. Very efficient diagnosis, good communication. Arrived next day, replaced heating pump. Good engineers, very polite. Highly recommended
N, Kent Posted on 26/12/2018 , work completed 26/12/2018
Recommended
Professional
Customer Service
Quality
Value
Value - Do not know because it was under home emergency (building, contents insurance). Quality - was good. Customer Service - many times they let us down by not ringing back. They diagnosed & finished the job in visits. Delays - availability of parts & approval of insurance problem.
Nasir, Kent Posted on 30/12/2018 , work completed 30/12/2018
Recommended
The trader replied (on 09/04/2019)
Dear Nasir, Thank you for your feedback, we are very pleased you were happy with the quality of our work. From your feedback we can see you were unsatisfied with the delay in completing the work at your property. We are sorry for any inconvenience it caused. We were working for you on behalf of your insurance company and unfortunately, we are unable to carry out any work without their permission, there was regrettably a delay in them approving the further works. We can assure you we were chasing the insurance company on your behalf to get this completed as soon as possible. If you do wish to discuss this further, then like always please contact our office on 01634 372180 during normal office hours. Kind Regards
Professional par excellence!
Customer Service
Quality
Value
Replaced faulty pump - Now working perfectly. Swift, efficient, friendly & courteous. He can repair the central heating any time!
Brian, Kent Posted on 31/12/2018 , work completed 31/12/2018
Recommended
Friendly service.
Customer Service
Quality
Value
Friendly service provided both times to check out the problem and to replace the part which had to be ordered and came back to replace it.
Vijay, Kent Posted on 31/12/2018 , work completed 31/12/2018
Recommended
Fantastic
Customer Service
Quality
Value
Jamie was excellent! We have hot water and heating again after a difficult fix! He has also advised on our broken shower so we want him back for that please!!
Hazel, Kent Posted on 31/12/2018 , work completed 31/12/2018
Recommended
Friendly, professional
Customer Service
Quality
Value
We had no hot water for 4 days, the plumber came out and fixed the hot water quickly and efficiently. He was friendly and helpful and we were very happy with him. Thanks Karl.
Rashida, Kent Posted on 01/01/2019 , work completed 01/01/2019
Recommended
My review
Customer Service
Quality
Value
Repaired a leaking boiler, and checked it thoroughly. Very good.
P, Kent Posted on 02/01/2019 , work completed 02/01/2019
Recommended
Brilliant service
Customer Service
Quality
Value
Fixed heating system - carried out work professional & efficiently. As had used before was confident in service & was not let down!
Liz, Kent Posted on 03/01/2019 , work completed 03/01/2019
Recommended
My review
Customer Service
Quality
Value
Very good on time.
John, Kent Posted on 03/01/2019 , work completed 03/01/2019
Recommended
Highly recommend
Customer Service
Quality
Value
Extremely pleasant and efficient. Very helpful. Highly recommended.
Barbara, Kent Posted on 15/01/2019 , work completed 15/01/2019
Recommended
Very satisfied with competence of engineer & firm
Customer Service
Quality
Value
The engineer that attended our property was polite, efficient and explained the problem in easy terms that made sense to us as lay persons. First visit isolated & fixed 2 problems & got boiler working again. Had to order a new part - Christmas & New Year intervened with this. However date & time was given. Very prompt & sent engineer was excellent. I recently had to call them out again due to an error on my part and again they were able to deal with my problem quickly and left a fantastic result.
Which? Trusted Traders Consumer Posted on 17/01/2019 , work completed 17/01/2019
Recommended
Best service had
Customer Service
Quality
Value
Very polite, helpful, couldn't fault the bloke, top man.
Sandip, Kent Posted on 24/01/2019 , work completed 24/01/2019
Recommended
Prompt and professional.
Customer Service
Quality
Value
Very good, friendly, clear on what needed to be done. Gave good advice.
Alison, Kent Posted on 07/02/2019 , work completed 07/02/2019
Recommended
Prompt & professional
Customer Service
Quality
Value
Very pleased with repairs done by Karl, good online reviews. Have taken out service contract! Highly recommend.
Caroline, Kent Posted on 12/02/2019 , work completed 12/02/2019
Recommended
Professional & friendly.
Customer Service
Quality
Value
Karl and his apprentice came to my property to fix my boiler. Karl is friendly, professional and kept me informed on the job the whole time and put me at ease by explaining everything. Would definitely recommend him to anyone.
Zoe, Kent Posted on 13/02/2019 , work completed 13/02/2019
Recommended
Brilliant, come again!
Customer Service
Quality
Value
The gas valve was replaced in our boiler unit. I found the engineer Karl and his assistant very friendly, professional, knowledgeable and liked his teachings to his assistant.
Raz, Kent Posted on 13/02/2019 , work completed 13/02/2019
Recommended
Boiler service
Customer Service
Quality
Value
Very friendly, no problem at all. Very good job done, nice man.
Brenda Patricia, Kent Posted on 16/02/2019 , work completed 16/02/2019
Recommended
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029 2267 0040
Mon–Fri: 9:00–17:00
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Have a question?

029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.