Britelite Windows Ltd

We had a front door and surround installed a week ago. The quality of the product and fitting is exceptional. It has Transformed the front of the house but still keeping with the style and age of the property. The staff have been professional and helpful throughout the whole process. The fitter was so accommodating and considerate and respectful of our home. Highly recommend britelite

I have to say that Britelite are an ethical and efficient company who instal a very good product and whose staff are very thorough and efficient. Although there was a small issue that needed to be dealt with at the end of the project, they made sure to keep returning until it was resolved. So I would certainly say that I would recommend them to others.

We are very happy with our small conservatory. The Brtelite team did a very good job, all within the timescales and costs they promised. Right from the start the service was very personal and they helped us to decide on the conservatory to install. I would definitely recommend Britelite to others.

I recently had a new composite door supplied and installed by Britelite Windows. I have to say that from start to finish, the service provided was excellent. I was kept up to date at all stages of my order via email which was my preference rather than taking calls. The end result is a very happy customer, both in terms of the service received and the quality of our new door. 10/10 to Britelite Windows! Keep up the excellent work!!

Britelite recently installed two sets of French doors for me and a couple of windows. The service was exceptional and the installation team were very good from start to finish. I would not hesitate to use Britelite for any future work that I need in my property.

Where to begin! Sale/design Team (Ravi was amazing)Explained about the product friendly helpful a real credit to your team. Just wish the others could read a Page out of his book! From day 1of installation its been a nightmare!! Arrival time set for 8am/9am -Rung head office they said the Fitter - Dan Is on route he will be 1hr - Turns up at 11.40am Not a great start! Fitted the Front door 1st, Felt this very rushed with no care banging and pushing it in hence why we had to get the 1st door replaced! Wasn't sitting level in the frame couldn't open. Arrived at 11.30am left at 14:00PM 1st day, was bit shocked! Continued to be late going forward even when promised, he would start at 9am. Rungs the office numerous times, send emails as not happy with the work, We had to get a New Front Door as Dan used a crowbar to raise the door upward to try to get it Level/Open, by doing this he marked all the door frame! (New door arrived 2mths later fitted by another fitter. Dan fitted all window but found a lot issue after he had left, we had to add them to snagging. he left nails sticking out the the wooden surrounding just glad our 1 year at the time couldn't reach!! While fitting the windows he knock off some exterior tiles & didn't tell us & tried to hide the broken bit in he bush, Still ongoing to get these replaced its been over 3mths!! Very disappointed! Customer service has been shocking they keep resending the same email, Stressful experience! I will not be recommending this company.

We used Britelite to replace our leaking felt roof, with fibreglass. The sales team were not pushy, were experience and helpful. The work was commissioned, despite Covid, and the on site team were right on schedule with timings, work undertaken each day and were great at cleaning up afterwards. There was no mess and little interruption. And they drink tea, a good sign. I'd use them again.

Britelite replaced our conservatory roof and from initial enquiry to final product provided an excellent service. Their staff were personable and professional and we now have a lovely more useable space.

Excellent service from start to finish. Installation was painless very knowledgeable team. COVID leaflet given and they followed all of the guidelines. Very happy. Would recommend and use again.

27/11 Survey and quote 2/12 Contract Signed – Installation by end of Jan promised 19/1 Informed promised Jan installation date will be missed – 25th Feb is the earliest (£50 deduction off total cost to compensate) 17/2 I call installs office to check install is going ahead – confirmed 24/2 Call Installs office to double-check – confirmed 25/2 - Installer arrives with front door and side panel but no windows. 1 hour later after measuring the parts, the door is 60mm too tall etc – the install is called off. I’m called by the install manager who apologises and says the right parts will be ordered. I ask for compensation and talk about cancelling the entire purchase. He “politely” reminds me the contract can’t be broken and I’ll need to speak to a manager. I'm livid. A GM calls and apologises, he admits they "failed spectacularly" gives a guarantee that the job will be finished within 2 weeks, we negotiate a discount if this isn’t fulfilled, he asks a superior and offers a further £150 deduction if 2 weeks missed. Calmer now. 5/3 Installation is done with 10 snags ranging from wobbly side light fitting to 1 crack, 5 scratches and bits falling off. The fitter drops cigarettes on our property and is unfriendly. Really disappointed. 19/3 Fitter came to fix snags, 2 still remaining and 1 new one created. 13/4 Fitter came to fix snags, wrong letterbox ordered to replace damaged ones. Down to one snag now… 6 months since the job was surveyed and it's nearly over.