Endorsed by Which?

Britelite Windows Ltd

4.7

287 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday 10:00–17:00
  • Sunday 10:00–16:00

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

About

Britelite Home Improvements has been transforming homes across the South East for over 50 years. From our roots in Maidstone to becoming a trusted name in windows, doors and conservatories, we’re known for quality, honesty and great customer service — proudly endorsed by Which? Trusted Traders.

What we do

  • Glaziers

    • Sash windows
    • Double glazing installation
    • Aluminium Windows
    • Triple Glazing
    • UPVC Windows
  • Double glazing

    • Double glazing installation
    • Double glazing suppliers
  • Conservatories

  • Roofers

    • Flat roofing
  • Verandas

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.7
287 reviews
Customer Service
4.7
Quality
4.7
Value
4.6
Sort by
New Flat Roofs - garage, porch and bay window
Customer Service
Quality
Value
I am very pleased with the installation. Your two-man team Paul and Steve did a great job. They arrived on time every day, worked non-stop and cleared up carefully. They have my thanks and I give them full marks.
Customer in Surrey Posted on 21/02/2026 , work completed 17/10/2025
The trader replied (on 26/02/2026)
It’s fantastic to hear you were so pleased with your new flat roofs. We’re delighted Paul and Steve delivered such a high standard of work, arriving on time, working diligently and leaving everything clean and tidy. Thank you for awarding us 5 stars for Customer Service, Quality and Value. Kind Regards, Britelite Home Improvements
A beautiful Britelite conservatory
Customer Service
Quality
Value
The whole process was faultless from design to demolition of the existing ancient conservatory to the new build. The whole thing took about 5 days with a great bunch of workmen who worked tirelessly in horrendous weather. We now have a fabulous new room overlooking the River Thames which we can enjoy in all weathers. Thanks to everyone involved. Your skill is much appreciated
Customer in Surrey Posted on 20/02/2026 , work completed 10/10/2025
The trader replied (on 26/02/2026)
It’s wonderful to hear how delighted you are with your new conservatory. We’re so pleased the whole process ran smoothly from start to finish and that the team delivered such a high standard of work, even in challenging weather. Enjoy your beautiful new room overlooking the River Thames in every season. Kind Regards, Britelite Home Improvements
Great work
Customer Service
Quality
Value
Happy with the work done especially with the inclement weather. They were tidy afterwards too. The new guttering seems to draw the rain water away much better than before. Pleased with the whole process despite a slight delay from ordering to the work being carried out.
Customer in Kent Posted on 19/02/2026 , work completed 19/10/2025
The trader replied (on 26/02/2026)
It’s great to hear you were pleased with the work, especially given the challenging weather conditions. We’re delighted the new guttering is performing well and that the team left everything clean and tidy. Thank you for your patience regarding the slight delay and for your recommendation. Kind Regards, Britelite Home Improvements
Disaster company, unprofessional
Customer Service
Quality
Value
Took more than 3 years to complete the job on my house. More than 60 visits and repairs, management not interested in resolving and not willing to explain to me reasons why it took so long . They even tried to fit window that was about 10 cm smaller - saying expanding foam will work, 8 attempts to install front door only and constant repairs of their own faults and much more failures! No chance to resolve issues with Ombudsman as they are not members of appropriate scheme. Careless, unprofessional, irresponsible. Stay away people
Customer in Hertfordshire Posted on 07/02/2026 , work completed 23/06/2025
The trader replied (on 26/02/2026)
Thank you for your review. While there were delays and a number of follow-up visits, these related to snagging items and subsequent change requests rather than incomplete works being left unresolved. The installation was completed, and all formally raised issues were investigated and addressed. We cooperated fully with the relevant independent body in relation to this matter, and it has been externally reviewed. Britelite remains committed to resolving concerns through its formal complaints process and in line with industry and regulatory standards. Kind regards, Britelite Home Improvements
Friendly team and a quick installation
Customer Service
Quality
Value
Friendly team and a quick installation Work is good quality & they hoovered up afterwards & got rid of the rubbish too 10/10 .
Customer in Greater London Posted on 06/02/2026 , work completed 21/05/2025
The trader replied (on 11/02/2026)
It’s great to hear you were pleased with the friendly service, quick installation and tidy finish. We’re delighted the team delivered such a positive experience for you. Kind Regards, Britelite Home Improvements
Replacement windows
Customer Service
Quality
Value
From the initial phone call to Britelite right through to the installation everyone we dealt with was very professional and knowledgeable and guided us through every stage of the booking.we were kept fully up to date at every stage of the process and delivery date was quicker than we expected. The fitters arrived on time both days despite the journey they had and were excellent they respected our property worked cleanly with dust sheets protecting carpets etc and the quality of their work couldn’t be faulted. Despite the upheaval involved the installation and quality of the windows and fitters couldn’t have been any better.
Customer in Greater London Posted on 05/02/2026 , work completed 04/08/2025
The trader replied (on 10/02/2026)
It’s wonderful to hear how positive your experience was from the very first call through to installation. We’re delighted you felt well informed at every stage and that the fitters delivered such a high standard of workmanship while taking great care of your home. Thank you for sharing such detailed feedback across all areas. Kind Regards, Britelite Home Improvements
BriteLite Experience
Customer Service
Quality
Value
Installation carried out over two days. Fitters were friendly and courteous. Installation was carried out smoothly and professionally.
Customer in Kent Posted on 31/01/2026 , work completed 04/08/2025
The trader replied (on 03/02/2026)
It’s great to hear the installation went smoothly over the two days and that the fitters were friendly and professional throughout. Thank you for sharing your experience. Kind Regards, Britelite Home Improvements
Fantastic service
Customer Service
Quality
Value
Britelite made having my new windows so easy. From start to finish the rep was extremely informative which helped me decide on the best product for my home, again the surveyor came and finalised measurements for order and explained the whole fitting process and finally the fitters were great, fast meticulous, left everything clean and tidy and very friendly. I had no concerns having them in my house at all. As a trade muself i am always quite critical of other people working in my house but i cannot find fault at all with Britelite. Would 100% recommend them to any of my customers and have already.
Customer in Kent Posted on 29/01/2026 , work completed 23/12/2025
The trader replied (on 03/02/2026)
It’s great to hear how easy the whole process felt for you from start to finish. We’re delighted the advice, survey and installation all met such a high standard, especially coming from someone in the trade. Thank you for recommending Britelite — it really means a lot. Kind Regards, Britelite Home Improvements
Excellent conservatory install
Customer Service
Quality
Value
The project was to rip out old conservatory, decking, fish pond and crazy paving and replace with a new conservatory and patio. After some chasing for a start date the job was completed to my great satisfaction. Nick the sales/designer provided the initial reassuring communication and design ensuring the surveyor provided accurate measurements. Lee, the groundwork building services professional worked hard and diligently on all aspects of the job. He was knowledgeable, informative and polite. He faced a few challenges but battled on and showed resilience to overcome them. Tim and Charlie rapidly installed the upper conservatory in an expert manner. They even fixed a couple of issues so went the extra mile. Plumbers Joe/Alex, plasterer Chris and electrician Rob were equally highly efficient. The project was handled well by Matt and Louis in the Britelite management team and overall provided an excellent customer experience. I would recommend Britelite as a trusted company and one that I will turn to again in the future. Thank you.
Customer in Hertfordshire Posted on 23/01/2026 , work completed 12/12/2025
The trader replied (on 27/01/2026)
It’s great to hear how pleased you were with your new conservatory and the overall experience. We’re delighted the team supported you throughout the project and delivered such a high standard of work at every stage. Thank you for recommending Britelite — we’d be happy to work with you again in the future. Kind Regards, Britelite Home Improvements
Very efficient,friendly, competent ,experienced and reliable
Phil installed my window and back door for Britelite ,and was highly competent, experienced, and efficient. He was also friendly and chatty and cleared up well after the job was completed.
Customer in Kent Posted on 23/01/2026 (Reviewer did not use service)
The trader replied (on 27/01/2026)
It’s great to hear how pleased you were with Phil’s work. We’re delighted he delivered such a friendly, efficient and professional installation and left everything clean and tidy afterwards. Thank you for sharing your experience. Kind Regards, Britelite Home Improvements