Endorsed by Which?

Britelite Windows Ltd

4.7

294 Reviews

Opening Hours
Today - 10:00–16:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday 10:00–17:00
  • Sunday 10:00–16:00

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

About

Britelite Home Improvements has been transforming homes across the South East for over 50 years. From our roots in Maidstone to becoming a trusted name in windows, doors and conservatories, we’re known for quality, honesty and great customer service — proudly endorsed by Which? Trusted Traders.

What we do

  • Glaziers

    • Sash windows
    • Double glazing installation
    • Aluminium Windows
    • Triple Glazing
    • UPVC Windows
  • Double glazing

    • Double glazing installation
    • Double glazing suppliers
  • Conservatories

  • Roofers

    • Flat roofing
  • Verandas

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

4.7
294 reviews
Customer Service
4.7
Quality
4.7
Value
4.6
Sort by
Great job
Customer Service
Quality
Value
The installer was on time, friendly and professional. He did a great job. The new patio doors are great, a big improvement on the old one. From initial contact to job completion, it was a great experience
Customer in Hertfordshire Posted on 03/07/2025 , work completed 26/05/2025
The trader replied (on 16/10/2025)
We really appreciate your feedback. It’s great to hear you’re so pleased with your new patio doors and that everything went smoothly from start to finish. Kind Regards, Britelite Home Improvements
Perfect
Customer Service
Quality
Value
Over the past few years we have replaced all our windows and French doors, and apart from an unfortunate early mistake, Britelite have done them all. They are always as hassle-free and professional as possible, their work and product of the highest quality, and all with courtesy and clarity.
Customer in Kent Posted on 02/07/2025 , work completed 23/06/2025
The trader replied (on 16/10/2025)
We’re so pleased to hear your experience with Britelite has been consistently positive. It’s great to know you’ve trusted us with multiple installations and that you’ve been happy with the quality, professionalism and service each time. Kind Regards, Britelite Home Improvements
Conservatory
Customer Service
Quality
Value
Very happy with the base installation team, they were Punctual, worked hard and produced an excellent quality of work.
Customer in Greater London Posted on 12/06/2025 , work completed 12/06/2025
The trader replied (on 16/10/2025)
We’re delighted to hear you’re so happy with your conservatory base installation. It’s great to know the team’s hard work and attention to detail left such a positive impression. Kind Regards, Britelite Home Improvements
Outstanding company
Customer Service
Quality
Value
Our experience was brilliant from start to finish. Everyone we dealt with was very friendly and helpful. The installer was excellent - very efficient and knowledgeable. He got on with the job quickly, and left everything clean and tidy.
Customer in East Sussex Posted on 12/06/2025 , work completed 01/05/2025
The trader replied (on 16/10/2025)
We’re so pleased to hear your experience was brilliant from start to finish. It’s great to know our team were friendly, helpful and efficient, and that everything was left clean and tidy. Kind Regards, Britelite Home Improvements
Professional and quality
Customer Service
Quality
Value
Had 6 windows, patio doors and front door installed. Fast, efficient, tidy and a quality service from start to finish.
Customer in Thurrock Posted on 09/06/2025 , work completed 06/05/2025
The trader replied (on 16/10/2025)
We really appreciate your feedback. It’s great to hear you were pleased with the speed, efficiency and quality of your new windows and doors. Kind Regards, Britelite Home Improvements
Window Replacement
Customer Service
Quality
Value
We have discussed changing our windows for several years which is what prompted the call to Brightlite. Our initial contact was made in December and we were contacted by one of the team. After arranging the visit we viewed the products and was impressed by the professionalism and the quality of the products so we went ahead with the contract. We had additional visit to ensure the measures were all correct and double confirm what we ordered. We then had call to confirm scaffolding and window instalment dates. No hiccups. Windows installed in two days. We also had them come back to install missing pull on one window and replace a trim outside. Overall excellent service from beginning to end and windows look amazing.
Customer in Greater London Posted on 04/06/2025 , work completed 02/12/2024
The trader replied (on 16/10/2025)
We’re so pleased to hear you’re delighted with your new windows and the service from start to finish. It’s great to know everything went smoothly and that our team kept you well informed throughout. Kind Regards, Britelite Home Improvements
A great service start to finish
Customer Service
Quality
Value
We had a bespoke tiled replacement roof for an existing all glass conservatory and the quote was done professionally and the design predicted a big improvement in thermal performance. The work Was completed in record time to a high standard and any issues were fixed promptly. Some time later we can see that the thermal performance calculations were spot on and now we have a stylish conservative with a new lease of life that performs much better than the old one it is warmer in the mornings and cooler in the heat of the day. Exactly as predicted. I would recommend Britelite anytime.
Customer in Posted on 30/05/2025 , work completed 30/04/2025
The trader replied (on 16/10/2025)
We’re delighted to hear how pleased you are with your new tiled conservatory roof. It’s great to know the design and installation delivered exactly the results you were hoping for, improving both comfort and appearance. Thank you for recommending Britelite. Kind Regards, Britelite Home Improvements
Garden room
Customer Service
Quality
Value
Britelite built our new Garden Room, as we call it, during the winter of 24/25. We were given a programme for the work and they kept perfectly to that programme - almost unheard of in the building industry. At quotation stage, we made a number of changes, but these were managed with no fuss, with a revised detailed costing and drawings being provided. The overall cost was competitive and nothing extra was added at any stage. The quality of the materials and workmanship was very good and the guys on site at the different stages of construction were all friendly and cooperative. The site was tidied up all the time as the work progressed. There were a couple of very minor issues after the job was finished and these were dealt with by the company, with no quibbles. All in all, we cannot fault Britelite and would recommend them with no hesitation.
Customer in Kent Posted on 19/05/2025 , work completed 30/01/2025
The trader replied (on 16/10/2025)
We’re so pleased to hear how happy you are with your new garden room. It’s great to know the project ran smoothly to schedule, with everything handled professionally from start to finish. We’re delighted you’re pleased with the quality, workmanship and service — thank you for recommending Britelite. Kind Regards, Britelite Home Improvements
Great job, very efficient
Customer Service
Quality
Value
Our installer was very efficient; he arrived on time & made a good job of fitting three replacement doors He was very friendly and worked tirelessly, we were very pleased with the work.
Customer in Kent Posted on 18/05/2025 , work completed 05/01/2025
The trader replied (on 21/10/2025)
We’re delighted to hear you were so pleased with the installation of your new doors. It’s great to know the work was carried out efficiently and to a high standard. Kind Regards, Britelite Home Improvements
Window and door installation
Customer Service
Quality
Value
Very professional and expertly installed, I was impressed by how quickly and tidily the job was done, and the quality of the doors and windows is great. Overall, I am very happy with the service. Thank you!
Customer in Kent Posted on 14/05/2025 , work completed 06/01/2025
The trader replied (on 21/10/2025)
We’re so pleased to hear you’re happy with your new windows and doors. It’s great to know the installation was carried out so professionally and tidily, and that you’re delighted with the quality. Kind Regards, Britelite Home Improvements
HUP Installation
Customer Service
Quality
Value
Installation teams were professional, polite and happy to explain any question we had asked. They always left the site clean and tidy. Ten out of Ten.
Customer in Greater London Posted on 12/05/2025 , work completed 28/10/2024
The trader replied (on 21/10/2025)
We’re delighted to hear you’re so pleased with your HUP installation. It’s great to know the team were professional, polite and left everything clean and tidy — thank you for the ten out of ten! Kind Regards, Britelite Home Improvements
Britelite recommendation
Customer Service
Quality
Value
Having moved house , I still went back to Britelite Windows . Cost is important , that's why I got two quotes The quotes from two companies ( one being britelite) were almost identical and both stating they are the best in products and materials. I went with my gut feeling and trust of having Britelite before and have no regrets . The date set was the date they arrived . Respectful of our property they used new dust sheets inside and swept and cleared up regularly outside . The windows and door are stunning and good quality. Inside re-plastering around window edge wasn't brilliant , as wasn't smooth to repaint . A call to customer services lead again to another trades man coming to make good . This was of no trouble to them , prompting booking an appointment making sure we were happy with everything . The back of our property is the next project and we will go straight to Britelite
Customer in Kent Posted on 09/05/2025 , work completed 03/01/2025
The trader replied (on 21/10/2025)
We’re so pleased to hear you chose Britelite again for your new home and that you’re delighted with the quality of your new windows and door. It’s great to know the team were respectful and that any finishing touches were handled promptly. We look forward to helping with your next project. Kind Regards, Britelite Home Improvements
New roof light install
Customer Service
Quality
Value
Very happy with Britelite from quotation to completion- the fitters, Adam & Paul were very professional while carrying out the works. Would use Britelite again for any future works!
Customer in Greater London Posted on 08/05/2025 , work completed 22/01/2025
The trader replied (on 21/10/2025)
We’re delighted to hear you’re so happy with your new roof light installation. It’s great to know Adam and Paul carried out the work so professionally, and we’d be thrilled to help with any future projects. Kind Regards, Britelite Home Improvements
Professional and Efficient Service and Great Quality Products
Customer Service
Quality
Value
We used Britelite's Roofline Department to install replacement guttering and downpipes all round. We chose Britelite as we had used them before and were very pleased with their work on that occasion. A negotiated price was agreed after it was determined that scaffolding would be required and the work was conducted on time by friendly and efficient installers. We were very pleased with every aspect of the professional service from start to finish and we were also reassured by the quality of products, installation and the standard of aftercare should it be required.
Customer in Kent Posted on 02/03/2025 , work completed 04/11/2024
The trader replied (on 21/10/2025)
We’re so pleased to hear you chose Britelite again and that you’re delighted with the service from our Roofline team. It’s great to know everything was completed on time, professionally and to such a high standard. Kind Regards, Britelite Home Improvements
Great service
Customer Service
Quality
Value
I found Britelite to be a great company to deal with. The salesman was honest,friendly but businesslike. He asked exactly what I wanted, then gave me a price. No messing about. The fitter came on time, worked hard all day taking old door out on his own. He was pleasant , but didn’t keep stopping to chat. He cleaned up after himself and left everything well finished off. I was very pleased with the whole process. I would be happy to recommend this company to friends or relatives.
Customer in Kent Posted on 02/03/2025 , work completed 13/09/2024
The trader replied (on 21/10/2025)
We’re delighted to hear you were so pleased with the whole process, from sales through to installation. It’s great to know everything was handled professionally and efficiently, and we really appreciate your kind recommendation. Kind Regards, Britelite Home Improvements
Great
Customer Service
Quality
Value
Josh and Ernest are very good installation fitters, got on with the job in a professional manner. Well done.
Customer in Kent Posted on 27/02/2025 , work completed 07/02/2025
The trader replied (on 21/10/2025)
Thank you for your feedback. It’s great to hear Josh and Ernest carried out your installation so professionally — they’ll be pleased to know their work was appreciated. Kind Regards, Britelite Home Improvements
Fantastic company to use for Windows and Doors
Customer Service
Quality
Value
I have used Britelite for a number of years now. I’ve had four doors and 3 windows installed by them so far, I cannot recommend them enough. They are so good and quick from first initial contact
Customer in Greater London Posted on 18/02/2025 , work completed 20/05/2024
The trader replied (on 21/10/2025)
We’re so grateful for your lovely feedback. It’s great to hear you’ve chosen Britelite for several installations over the years and that you continue to be so happy with our service. Thank you for recommending us. Kind Regards, Britelite Home Improvements
Great work.
Customer Service
Quality
Value
The installation was carried out to a very high standard with minimum disturbance and mess. Excellent service.
Customer in Greater London Posted on 09/01/2025 , work completed 09/08/2024
The trader replied (on 21/10/2025)
Thank you for your feedback. It’s great to hear you were pleased with the high standard of installation and the excellent service. Kind Regards, Britelite Home Improvements
Efficient and quality
Customer Service
Quality
Value
Peter was very helpful to begin with to choose the right windows and doors. Then the installation team was brilliant, very knowledgeable and the work was completed efficiently.
Customer in Greater London Posted on 26/12/2024 , work completed 10/10/2023
The trader replied (on 21/10/2025)
We’re delighted to hear you’re so pleased with your new windows and doors. It’s great to know Peter and the installation team provided such helpful and efficient service throughout. Kind Regards, Britelite Home Improvements
Conservatory top
Customer Service
Quality
Value
Excellent professional job. Delighted with the finished work. All staff were friendly and helpful and gave quick responses to any queries. After the recent heavy downpours and high winds it was a great relief not to have to worry about the kitchen roof. Thank you!
Customer in Greater London Posted on 19/12/2024 , work completed 02/05/2024
The trader replied (on 21/10/2025)
We’re so pleased to hear you’re delighted with your new conservatory top. It’s great to know the team were professional, friendly and responsive — and even better that your new roof has already proven itself in the bad weather! Kind Regards, Britelite Home Improvements
Britelite front door
The process from start to finish was very professional. I had one glitch. as I did not get a call to organise the survey, I called Britelite and this was immediately resolved. The guy that came to do the survey was happy to answer any questions. The installer who fitted the door was a happy polite, patient guy and also happy to answer a couple of questions. The installer cleaned any debris away, leaving a tidy neat professional job.
Customer in Greater London Posted on 14/12/2024 (Reviewer did not use service)
The trader replied (on 21/10/2025)
We’re delighted to hear you’re so pleased with your new front door and the professional service throughout. It’s great to know any small hiccup was resolved quickly and that your installer left everything neat and tidy. Kind Regards, Britelite Home Improvements
Guttering Installation - Professional Service and Quality Products
Customer Service
Quality
Value
Very pleased with the professional service from start to finish. We are reassured by the quality of products and installation, and the standard of aftercare should it be required.
Customer in Kent Posted on 06/12/2024 , work completed 04/11/2024
The trader replied (on 21/10/2025)
We’re delighted to hear you’re so pleased with your new guttering installation. It’s great to know you were happy with the professional service, product quality and aftercare. Kind Regards, Britelite Home Improvements
New windows
Customer Service
Quality
Value
Friendly staff, clean, tidy and good quality work. I actually ended up booking more work with the same company a few months later.
Customer in Greater London Posted on 25/11/2024 , work completed 18/03/2024
The trader replied (on 21/10/2025)
We’re so pleased to hear you’re happy with your new windows and the quality of the work. It’s great to know you chose Britelite again for more home improvements — thank you for your continued trust. Kind Regards, Britelite Home Improvements
Soffit, Facia and guttering
Customer Service
Quality
Value
All went smoothly. Scaffolding wasn't up any longer than necessary. All works took a day and half. Clean and tidy.
Customer in Kent Posted on 24/11/2024 , work completed 07/10/2024
The trader replied (on 21/10/2025)
Thank you for your feedback. It’s great to hear everything went smoothly and that the work was completed efficiently and left clean and tidy. Kind Regards, Britelite Home Improvements
Great work
Phil arrived on time and worked efficiently. I'm very pleased with the results and I wouldn’t hesitate to use him again. Very neat, clean job.
Customer in Kent Posted on 20/11/2024 (Reviewer did not use service)