Endorsed by Which?

Britelite Windows Ltd

4.7

287 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday 10:00–17:00
  • Sunday 10:00–16:00

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

About

Britelite Home Improvements has been transforming homes across the South East for over 50 years. From our roots in Maidstone to becoming a trusted name in windows, doors and conservatories, we’re known for quality, honesty and great customer service — proudly endorsed by Which? Trusted Traders.

What we do

  • Glaziers

    • Sash windows
    • Double glazing installation
    • Aluminium Windows
    • Triple Glazing
    • UPVC Windows
  • Double glazing

    • Double glazing installation
    • Double glazing suppliers
  • Conservatories

  • Roofers

    • Flat roofing
  • Verandas

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.7
287 reviews
Customer Service
4.7
Quality
4.7
Value
4.6
Sort by
Great windows and fascias
Customer Service
Quality
Value
The product is first class. The fitters were considerate and courteous. We were kept informed throughout the process. The works were kept clean and tidy and all waste was taken away for recycling. A first class service from the whole company. "
Customer in Kent Posted on 04/07/2024 , work completed 07/06/2024
The trader replied (on 21/10/2025)
We’re so pleased to hear you’re happy with your new windows and fascias. It’s great to know the team were considerate, tidy and kept you informed throughout — we’re delighted you were so pleased with the service. Kind Regards, Britelite Home Improvements
Good window fitting
Customer Service
Quality
Value
Good experience from start to finish. Ray was a helpful and honest sales rep. The surveyor was quick and respectful. Jim & Jack who installed the windows were professional and friendly. There was a change in the install time line but i was kept informed the whole time.
Customer in Greater London Posted on 21/05/2024 , work completed 02/04/2024
The trader replied (on 21/10/2025)
We’re delighted to hear you had a good experience from start to finish. It’s great to know Ray, Jim and Jack all provided such friendly and professional service, and that you were kept informed throughout. Kind Regards, Britelite Home Improvements
Nice job
Customer Service
Quality
Value
Very good service. Fixed price for everything unlike competitors who don’t. Nice company to deal with. Would use again.
Customer in Essex Posted on 17/05/2024 , work completed 30/03/2024
The trader replied (on 21/10/2025)
Thank you for your feedback. It’s great to hear you were pleased with the service and clear pricing, and that you’d choose Britelite again in the future. Kind Regards, Britelite Home Improvements
Great solid conservatory roof replacement
Customer Service
Quality
Value
Professional work. High quality workmanship and product. Very pleased about the overall quality of the work. Thank you.
Customer in Greater London Posted on 01/03/2024 , work completed 08/01/2024
The trader replied (on 21/10/2025)
We’re so pleased to hear you’re happy with your new conservatory roof. It’s great to know you were impressed with both the workmanship and overall quality. Kind Regards, Britelite Home Improvements
Conservatory roof transformed
Customer Service
Quality
Value
Britelite organised everything. The original meet was informative and answered all questions. The Scaffold team, roof installers, electrician and plasterers were all very professional and had worked together before. The transition was seamless. The ultraframe Livin insulated roof has transformed our conservatory into a new room.
Customer in Kent Posted on 01/03/2024 , work completed 25/01/2024
The trader replied (on 21/10/2025)
We’re delighted to hear how pleased you are with your new Ultraroof installation. It’s great to know the whole team worked seamlessly together and that your conservatory has been completely transformed into a space you can truly enjoy. Kind Regards, Britelite Home Improvements
Britelite are very good!
Customer Service
Quality
Value
I would like to thank the two nice guys that fitted my windows. They have done a brilliant job. The windows look fantastic. Thank you.
Customer in Greater London Posted on 29/02/2024 , work completed 30/01/2024
The trader replied (on 21/10/2025)
Thank you for your lovely feedback. It’s great to hear you’re so pleased with your new windows and the brilliant job done by our fitters. Kind Regards, Britelite Home Improvements
First Class Work
Customer Service
Quality
Value
Swift and efficient design & survey. Excellent. To be recommended. The work was performed as scheduled.
Customer in Kent Posted on 29/02/2024 , work completed 01/02/2024
The trader replied (on 21/10/2025)
Thank you for your feedback. We’re delighted to hear everything went smoothly from design to installation and that you’d recommend Britelite. Kind Regards, Britelite Home Improvements
Five Star Service
Customer Service
Quality
Value
Excellent workmanship by Kristian and James, who went above and beyond, working in very difficult conditions. They are amazing. Also Dawn who was always there for us, organising everything so efficiently, nothing was too much trouble. We would recommend Britelite to anyone. Five star service.
Customer in East Sussex Posted on 21/02/2024 , work completed 15/01/2024
The trader replied (on 21/10/2025)
We’re so grateful for your 5-star review. It’s wonderful to hear Kristian, James and Dawn all went above and beyond to ensure everything ran smoothly. We’re delighted you were so pleased with the workmanship and service. Kind Regards, Britelite Home Improvements
Planned, Surveyed and Executed with Efficiency
Customer Service
Quality
Value
Britelite viewed, surveyed and replaced two flat roofs for me with faultless execution and efficiency.
Customer in Kent Posted on 13/02/2024 , work completed 02/02/2024
The trader replied (on 21/10/2025)
Thank you for your feedback. It’s great to hear your flat roof replacements were completed so efficiently and to such a high standard. Kind Regards, Britelite Home Improvements
Front door and patio door
Customer Service
Quality
Value
I will forever recommend britelite! They were fantastic from start to finish. Superb staff and installers, brilliant work and they really do go above and beyond! I am so happy with my doors! Thank you so much!!!
Customer in Kent Posted on 17/01/2024 , work completed 16/01/2024
The trader replied (on 21/10/2025)
We’re so grateful for your wonderful feedback. It’s fantastic to hear you’re so happy with your new doors and that our team went above and beyond to deliver great results. Thank you for recommending Britelite! Kind Regards, Britelite Home Improvements
Yeah really good
Customer Service
Quality
Value
Yeah really good, I think they could have got caulk around the air vent but it's no Biggie. Thumbs up
Customer in Greater London Posted on 08/01/2024 , work completed 23/11/2023
The trader replied (on 21/10/2025)
Thank you for your feedback. We’re glad to hear you’re happy with the work overall — and we appreciate your comments about the finishing touches. Kind Regards, Britelite Home Improvements
Happy with replacement doors
Customer Service
Quality
Value
Mostly replacement doors plus a couple of windows. Fitter was good and made a tidy job. Not entirely convinced about security of outward opening doors as hinges screws on the outside (under a cover), not too important for me but would not like this if was the only outside door. Some issues on installation (mostly surveyor sizes) but these got resolved promptly.
Customer in Greater London Posted on 05/01/2024 , work completed 17/11/2023
The trader replied (on 21/10/2025)
Thank you for your feedback. We’re pleased to hear you’re happy with your new doors and windows and that any installation issues were resolved promptly. We appreciate your comments and will take them on board. Kind Regards, Britelite Home Improvements
Efficient friendly staff
Customer Service
Quality
Value
The job was managed efficiently from start to finish. I was kept informed at all stages. All the workers ensured the minimum disruption. I am very pleased with the work done and wouldn't hesitate to recommend Britelite.
Customer in Essex Posted on 04/01/2024 , work completed 11/12/2023
The trader replied (on 21/10/2025)
We’re delighted to hear you’re so pleased with the work and the service you received throughout. It’s great to know everything was handled efficiently and with minimal disruption — thank you for recommending Britelite. Kind Regards, Britelite Home Improvements
Design and construction of a new conservatory.
Customer Service
Quality
Value
Britelite Windows responded well to my initial query and proposed an agreeable solution at an acceptable price. The subsequent survey was thorough and useful. The work was delayed by a planing application which was handled by Britelite. The construction was undertaken efficiently, tidily and well. I had anticipated snagging problems but none arose at the time or subsequently. The tradesmen were polite and kept us well informed and involved throughout. There were no overruns and the work was completed according to schedule and budget.
Customer in East Sussex Posted on 04/01/2024 , work completed 05/10/2023
The trader replied (on 28/10/2025)
We’re so pleased to hear you’re delighted with your new conservatory. It’s great to know the project ran smoothly from design to completion, with everything finished efficiently, on time and within budget. Kind Regards, Britelite Home Improvements
Returning customer and fantastic once again
Customer Service
Quality
Value
We have used Britelite before at our home for the installation of bifold doors. This time we had our windows replaced and as ever we couldn't fault anything in the process. The surveyor was really helpful and knowledgeable and gave some good guidance on a few options we needed to decide on. The installation was also exactly as we had expected. They turned up on time each day and took great pride in their work. We are really really happy that we chose Britelite again, everything is always done so professionally and you can just leave them to get on with it and next thing they present you with the finished article which for us has been exactly what we wanted. We are already considering using them again for a conservatory next year.
Customer in Kent Posted on 21/12/2023 , work completed 14/12/2023
The trader replied (on 28/10/2025)
Thank you for your lovely feedback. We’re delighted to hear you were so pleased with your new windows and that everything went smoothly from survey to installation. It’s great to know you’ve trusted Britelite for more than one project and we really appreciate your continued confidence in us. Kind Regards, Britelite Home Improvements
Great Work
Customer Service
Quality
Value
I Found the whole installation experience very professionally undertaken and to my complete satisfaction.
Customer in Greater London Posted on 04/12/2023 , work completed 05/09/2023
The trader replied (on 28/10/2025)
Thank you for your feedback. We’re delighted to hear the installation was carried out so professionally and that you’re completely satisfied with the result. Kind Regards, Britelite Home Improvements
Great work and support
Customer Service
Quality
Value
Team did a great job, changing timelines on request and when issues arose. Friendly staff - would definitely recommend!
Customer in Essex Posted on 04/12/2023 , work completed 06/11/2023
The trader replied (on 28/10/2025)
We’re so pleased to hear you were happy with the team’s flexibility and support throughout your project. It’s great to know you’re pleased with the results — thank you for recommending Britelite! Kind Regards, Britelite Home Improvements
Efficient & professional
Customer Service
Quality
Value
Very efficient, prompt & courteous service from everyone we had contact with.I am very pleased with the appearance of my refurbished balcony floor & would have no hesitation I recommending this company
Customer in Greater London Posted on 20/11/2023 , work completed 20/06/2023
The trader replied (on 28/10/2025)
We’re delighted to hear you were so pleased with the work carried out. It’s great to know the team were efficient, courteous and delivered a professional service throughout. Thank you for recommending Britelite. Kind Regards, Britelite Home Improvements
Very Professional
Customer Service
Quality
Value
We had a new conservatory. Britelite staff were professional and courteous from beginning to end. There was a problem with the planning but we were kept fully informed and the issue resolved. They kept in touch with us and were friendly and left the site clean and tidy. We would have no hesitation in recommending them.
Customer in East Sussex Posted on 14/11/2023 , work completed 26/09/2023
The trader replied (on 28/10/2025)
We’re so pleased to hear you’re happy with your conservatory and the service you received throughout. It’s great to know the team kept you informed, handled everything professionally and left everything clean and tidy. Thank you for recommending Britelite. Kind Regards, Britelite Home Improvements
Very pleased.
Customer Service
Quality
Value
Work was carried out on the agreed date, fitters were very professional and cleared up when work was finished.
Customer in Kent Posted on 13/11/2023 , work completed 06/10/2023
Very happy with our new front door and soffits / fascias
Customer Service
Quality
Value
From our first contact with Britelite, until completion we received good service, regular updates and the work was completed to a high standard. I am delighted with the new improved kerb appeal for our house. It was completed to the specified budget and exactly on schedule.
Customer in Kent Posted on 06/11/2023 , work completed 01/09/2023
Large flat roof
Customer Service
Quality
Value
James, John and Liam were friendly and professional. Site was kept tidy and James kept me updated. Job looks good.
Customer in Surrey Posted on 03/11/2023 , work completed 09/10/2023
Friendly, professional service
Customer Service
Quality
Value
Arrived on time and finished to schedule. Friendly customer service and windows fitted to a good quality.
Customer in Greater London Posted on 30/10/2023 , work completed 14/07/2023
New windows and doors , At Court House
Customer Service
Quality
Value
A great allround service. The estimate was completed on time, and the work schedule agreed. The work was finished to the agreed timing, and a very clean site was maintained. The scafolders also woked to the agreed schedule. All materials arrived at the start, so that no time was lost. An excellent job from start to finish.
Customer in Kent Posted on 27/10/2023 , work completed 20/07/2023
Britelite Work
Customer Service
Quality
Value
I’m not sure which part of the work I am reviewing, as we’ve had a lot done by them, so I will leave a review for the windows & doors. Overall the work was really good, no problems with the installation of the back door & kitchen window. The man was really good. With regard to the other windows & front door, the work was good, appeared a tad rushed. We had to call them back a couple of times, and they sent someone out. The last man who came to look at the front door etc was very good, he knew his stuff. We will use Britelite again as the end result is very very good. Our home looks lovely.
Customer in Essex Posted on 27/10/2023 , work completed 06/10/2023