Endorsed by Which?

Britelite Windows Ltd

4.7

287 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday 10:00–17:00
  • Sunday 10:00–16:00

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

About

Britelite Home Improvements has been transforming homes across the South East for over 50 years. From our roots in Maidstone to becoming a trusted name in windows, doors and conservatories, we’re known for quality, honesty and great customer service — proudly endorsed by Which? Trusted Traders.

What we do

  • Glaziers

    • Sash windows
    • Double glazing installation
    • Aluminium Windows
    • Triple Glazing
    • UPVC Windows
  • Double glazing

    • Double glazing installation
    • Double glazing suppliers
  • Conservatories

  • Roofers

    • Flat roofing
  • Verandas

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.7
287 reviews
Customer Service
4.7
Quality
4.7
Value
4.6
Sort by
Great service
Customer Service
Quality
Value
We were very happy with the whole process, from 1st visit to the installation. We would recommend your company to our friends.
Which? Trusted Traders Consumer Posted on 25/06/2018 , work completed 25/06/2018
Great job!
Customer Service
Quality
Value
Outstanding base installation team! Jason and Steve worked at a phenomenal rate and completed a quality job! Everyone since has commented on the great brickwork. Great installation team - worked hard and left an immaculate finish. They supplied useful comments and advice throughout the build and went the extra mile to ensure that the finished job was exactly what we wanted. Great job!! We found every member of the team we dealt with from the original sales person to the office customer support to the electrical team to be very polite, friendly and professional :)
l_senior Posted on 16/06/2018 , work completed 16/06/2018
Excellent
Customer Service
Quality
Value
Very efficient guys and so helpful too, tidied up beautifully.
Philip, Kent Posted on 10/06/2018 , work completed 10/06/2018
First class service
Customer Service
Quality
Value
Had Britelite windows fit a bi-fold patio door in place of a set of French doors on my Redrow house. They arrive on time fitted the doors without causing any damage, that surprised me as expected some when they remove the old set of French door. The two guy were very professional and completed the job in no time at all, a credit to their company. The bi-fold dooRS have been in for around a year now and working perfectly, as well as looking great. I would have no hesitation in recommending Britelite to anyone, in fact next year I’m getting the back to replace a couple more windows. CM.
Barton Posted on 08/06/2018 , work completed 08/06/2018
My review
Customer Service
Quality
Value
Very pleased indeed
Which? Trusted Traders Consumer Posted on 08/06/2018 , work completed 08/06/2018
First class from beginning to end
Customer Service
Quality
Value
The salesman was efficient, and took the time to determine exactly what we wanted. More importantly he didn't offer any fake make your mind up now and I can reduce the price offers. The surveyor was equally precise. The fitters were quick and did the job to a high standard. Recommended and would use again.
Marlon, London Posted on 08/06/2018 , work completed 08/06/2018
Job as promised delivered.
Customer Service
Quality
Value
Salesman visited as per appointed time. Explained the procedure and quote. Measurement done on time as planned. Fitters did their job excellently and cleaned everything behind them. Satisfied with the Britelite Windows.
Sameer, Hampshire Posted on 08/06/2018 , work completed 08/06/2018
Brilliant job.
Customer Service
Quality
Value
I would not hesitate to use them again, quick, clean and tidy work and a good price.
Which? Trusted Traders Consumer Posted on 08/06/2018 , work completed 08/06/2018
A thoroughly professional job
Customer Service
Quality
Value
When I called to ask about getting the job done, the lady on reception checked & got the same agent as the last time I had used this company. A quick & efficient survey. The installer was on time, polite, efficient & quick. Overall, a very good job.
Robin, Kent Posted on 01/06/2018 , work completed 01/06/2018
Great job
Customer Service
Quality
Value
Very professional from start to finish even the little snags when finished were dealt with fast and professionally. Would highly recommend and use again.
Paul, Hampshire Posted on 01/06/2018 , work completed 01/06/2018
Brilliant job
Customer Service
Quality
Value
Sales consultant is very efficient and helpful. All fitters are efficient and always prompt. Excellent service.
Emily, Kent Posted on 01/06/2018 , work completed 01/06/2018
New glass conservatory roof plus a brick wall with a cheese wedge piece of glass
Customer Service
Quality
Value
Work required was installation of a heat reducing glass roof in our conservatory and a glass side of the conservatory to be replaced with a brick wall along with a cheese wedge piece of glass. We had several companies round to estimate the work and Britelite came out the most confident clear And cheapest.One thing which stood out was their knowledge of council regulations regarding conservatories which another company said different or we could brick up a lot more etc.we contacted the council and they confirmed what Britelite had said.The work was completed very quickly doing long days and ensured everything was tidy using a skip to remove previous roof etc.this was good for us as we had have young children.We had a very slight delay with one side pane of glass being damaged in transit but the workmen made sure this was securely boarded up and returned 2 days later to replace and then clean the whole roof.Payment was exactly as per estimate and overall we have been very happy with the work completed and would definitely recommend.
Charlotte Posted on 31/05/2018 , work completed 31/05/2018
Replace poly-carb roof with glass roof and install a wall with triangular glass
Customer Service
Quality
Value
Work required was installation of a heat reducing glass roof in our conservatory and a glass side of the conservatory to be replaced with a brick wall along with a cheese wedge piece of glass. We had several companies round to estimate the work and Britelite came out the most confident clear and cheapest. One thing which stood out was their knowledge of council regulations regarding conservatories which another company said different or we could brick up a lot more etc. We contacted the council and they confirmed what Britelite had said.The work was completed very quickly doing long days and ensured everything was tidy using a skip to remove previous roof etc. This was good for us as we had have young children. We had a very slight delay with one side pane of glass being damaged in transit but the workmen made sure this was securely boarded up and returned 2 days later to replace and then clean the whole roof. Payment was exactly as per estimate and overall we have been very happy with the work completed and would definitely recommend.
Charlotte Posted on 31/05/2018 , work completed 31/05/2018
Rubbish
Customer Service
Quality
Value
Windows and doors fitted on 30th May 2018. They made a real pigs ear of the job. Over the next 5 months managed to make fitting acceptable. But right from the outset all glass was covered in a dirty film which after 4 attempts to clean is still as it was. It is now 20 November 2018. They are going to replace one window glass - to see how it goes.
Brian, Middlesex Posted on 30/05/2018 , work completed 30/05/2018
Liveln Room
Customer Service
Quality
Value
After less than satisfactory experiences getting quotes from Everest and Anglian we stumbled on Britelite via an internet search and visited their showroom outside Maidstone. Really liked the LiveIn room concept and the cost came in similar or less than a conservatory with the Nationals. All planning and building regs done for us and the construction team were excellent. Now finished as part of a complete revamp of the kitchen and dining areas and has transformed our home. Very pleased and thoroughly recommend Britelite.
Warren Davis Posted on 28/05/2018 , work completed 28/05/2018
First class
Customer Service
Quality
Value
We are very pleased this time with the back door P. Faulkes fitted, he was very good, first class fitter thank you.
Which? Trusted Traders Consumer Posted on 22/05/2018 , work completed 22/05/2018
Excellent job
Customer Service
Quality
Value
Fantastic company, guys worked so hard and it shows in the end product. Definitely use again 100%.
Which? Trusted Traders Consumer Posted on 22/05/2018 , work completed 22/05/2018
My review
Customer Service
Quality
Value
Good product, helpful staff, no mess.
Geoffrey William John, Kent Posted on 21/05/2018 , work completed 21/05/2018
Excellent work
Customer Service
Quality
Value
All arrangement's went as planned for a new conservatory roof. The fitters were very pleasant and explained the construction as work progressed. When installation was completed the area was left tidy and we are very pleased with the finished product.
Jean, Kent Posted on 15/05/2018 , work completed 15/05/2018
Excellent team - fabulous job.
Customer Service
Quality
Value
Base builder and brickwork team Jo Scott and Adam were considerate to our neighbours and our environment, especially our shared drive. Hard working, great timekeeping and conscientious. Work of an excellent standard. Frame and glazing team Rob and Tim were methodical, respectful, and again displayed a respectful and professional attitude all round. The conservatory is lovely.
Which? Trusted Traders Consumer Posted on 14/05/2018 , work completed 14/05/2018
Fabulous job
Customer Service
Quality
Value
The whole experience from the initial visit, presentation and quote was excellent. Tim and Rob make an excellent team, on time, polite, professional and tidy. Thank you guys, I am very impressed with your work 2 days, amazing. I shall definitely recommend Britelite.
Frances, East Sussex Posted on 10/05/2018 , work completed 10/05/2018
Satisfaction guaranteed
Customer Service
Quality
Value
We have used Britelite on two separate occasions now, and each time we have been more than satisfied with both the workmanship and the end product. we were very impressed with the professionalism of all members of staff, and we were made to feel important and not just another job number. We would thoroughly recommend Britelite Windows.
Jennifer, Surrey Posted on 02/05/2018 , work completed 02/05/2018
Fantastic!
Customer Service
Quality
Value
Very efficient, friendly guys work carried out to a high standard. Wouldn't hesitate to use again.
Jennifer, Kent Posted on 02/05/2018 , work completed 02/05/2018
Absolutely brilliant, clean, tidy, very polite men.
Customer Service
Quality
Value
Beautiful job, very polite, considerate, respectable men. Tidy workers.
Which? Trusted Traders Consumer Posted on 30/04/2018 , work completed 30/04/2018
Excellent job
Customer Service
Quality
Value
Had a conservatory built. Staff friendly and worked in all weather's and cleaned up their mess. So good we have now had a replacement window and a porch built again excellent build quality and professional tradesmen. Office staff also helpful and kept us informed of schedule. Would recommend.
Mr S Hall Posted on 22/04/2018 , work completed 22/04/2018