First class customer service from start to finish
Visited the showroom to choose a new front door. Alex was absolutely charming and so friendly. I was very impressed with his knowledge of the products and his willingness to answer all my ‘stupid’ questions. No hard selling whatsoever, just a good honest and fair quote. Went ahead and I was called a few weeks later to arrange the fitting for the week after. Emma was so accommodating and helpful when doing this for me. Fitters arrived on time, so respectful and polite and great sense of humour which I greatly appreciated as my husband had recently passed away. Immaculately fitted door, every detail looks perfect and all the sealants beautifully matched in with the colour of the door. Absolutely everything was cleaned and hoovered up afterwards leaving me with nothing to do except admire my new front door. I'm absolutely delighted.
(your username)
Posted on 23/06/2024
, work completed 28/05/2024
Recommended
2 breaches of health and safety and poor service
2 breaches of health and safety, broken bathroom tiles and a team that don't listen to the customer.Had 4 windows changed and asked for EVERYTHING to be changed from brown to white.Despite even pointing to the cills,my cills were not replaced.Apparently that was my fault for not saying I wanted the cills changed.Salesman's fault for not guiding me. Had 2 broken bathroom tiles and wasn't even told.My kids almost cut themselves before I found them.Was without child restrictors for over 2 wks when we have a disabled child. When asking for what I asked for & threatening a negative review I was accused of blackmail! Trim was used to hide broken tiles but shouldn't have happened in the first place. Avoid and use another company!
Customer in Gloucestershire
Posted on 23/02/2024
, work completed 19/01/2024
Excellent work
I had 5 windows put in, and 1 door, and they were amazing from measuring up, to coming to do the work and tidying up afterwards. They are a fantastic company.
Which? Trusted Traders Consumer
Posted on 30/08/2023
, work completed 11/08/2023
Recommended
Looks great
C&L Windows have replaced our back door and added a protective front door but ensured we could keep the original Victorian door behind. Looks fantastic and works well so immediately cuts the draught, increases security but still allows us the inside view of our stained glass wooden door. I noticed a dent in the UPVC after a few days which must have happened during manufacture and customer services promptly arranged a lanel replacement and it was fitted two weeks later. They also took time to adjust the back door to improve the fit after things had settled a bit. Friendly staff, good advice, prompt service, clean quick installation.
Customer in Gloucestershire
Posted on 19/08/2023
, work completed 09/08/2023
Recommended
Replacement windows and doors
A big thank you for the professionalism and care from the very first contact to completion. The work was carried out to schedule with total professionalism and completed to a very high standard. I cannot recommend the company highly enough.
Susan in Gloucestershire
Posted on 07/07/2023
, work completed 23/06/2023
Recommended
Good work
On schedule and on budget. They all worked very professionally to a very good standard. Recommend to us by a family member. We were able to see the work which was done for them. If we had any questions there was always someone you could contact, very helpful.
Customer in Gloucestershire
Posted on 25/04/2023
, work completed 03/04/2023
Recommended
Pleased to leave a good review for C&L Windows
From the first phone call through to the final invoice I have received the best of service from ALL the personnel that I engaged with. I and my wife are particularly pleased with the quality of the windows & patio door, the house looks so much better now. It also feels warmer and quieter too. I was quite apprehensive about the installation itself, fearing the amount of redecoration that would follow. How wrong I was! The installers, Mike & Sean, were an absolute pleasure from start to finish. The quality of their workmanship was absolutely first class and the house, inside and out, was left clean and tidy every day. I am a tad perfectionist in my DIY but honestly I cannot find a single fault with their work. They are a credit to your company. Would I recommend this company? Absolutely yes. The price was very competitive and the work completed on time too. No issues with giving a 5 star review.
Customer in Gloucestershire
Posted on 21/03/2023
, work completed 09/03/2023
Recommended
New front door and side glass panel.
We used C & L as we had known a member of the staff for many years who we approached to see if they could supply the design and colour of front door we required.We spent some time in the showroom and came away with an estimate which appeared to be perfect.After some adjustments the design was finalised and a fixing date arranged some months ahead which suited our arrangements.The two fitters arrived at the exact time and date, completed the job in 3.5 hours with no disturbance leaving us with the perfect job and excellent finish, so good it was impossible to see that the door and glass panel had been changed. For a straight forward job that full filled all our expectations C & L can not be beaten.Highly recommended.
Customer in Gloucestershire
Posted on 05/03/2023
, work completed 15/11/2022
Recommended
Conservatory warm roof.
We had a conservatory and porch, both of which were leaking when it rained, as they had two separate roofs with an adjoining outside gutter. We were recommended to have a warm roof put on as the conservatory was too hot in summer and too cold in winter. We contacted C & L who came out and measured up and gave us a quote. They said they could incorporate the porch and conservatory under one roof. We had to have new frames, doors and windows as the old ones were not strong enough. Work started on the twenty eighth of February. The workmen were courteous at all times, worked hard, were very careful not to damage the flooring and let us know how things were progressing. It took just a little over four weeks but what a transformation. We are so pleased with everything. All the mess was cleared away and everything cleaned at the end. (we just had to get a painter in to paint the ceiling and walls the following week, and used one they recommended). The flooring survived with no damage despite the awful weather some days. It is so nice out there now- warm when the sun is shining without being too hot, and stays warm well into the evenings. We shall be able to spend a lot more time out there, even in the winter. Can't rate this firm highly enough. Compared to some other quotes we had they were not expensive, considering what a mammoth job it was. Thank you, all at C & L.
Customer in Gloucestershire
Posted on 12/04/2022
, work completed 31/03/2022
Recommended
First class work
C & L Windows replaced 12 windows and 2 doors at our property. The salesman who visited was very knowledgeable and helpful and we were impressed that the work started on the 10th January which was the date given when we made the order the previous October. The window fitters were very polite and helpful carrying out their work in a professional, efficient manner and sequencing their work in a way that caused the least inconvenience to us. At every stage during the work they were very careful to protect fittings, furnishings and carpets, thoroughly cleaning up after each stage of the work. The work was completed in 5 days which was what we were originally told. All the windows and doors are well installed, look excellent and work well with no problems.
Customer in Gloucestershire
Posted on 26/01/2022
, work completed 14/01/2022
Recommended
Excellent Work
Installation of all the windows and the patio door in the property. The quoting phase was really good, came and measured and give me options. Sent quote and it was reasonable. Another fitter came out and measured and they gave me a date for starting. They delayed this by one day but they gave me enough notice about this. I am very happy with the end product. 2 fitters, Shaun & Michael, worked very hard and very tidy in their work. They did come across an issue but that was effectively resolved with clear communication with us.
Which? Trusted Traders Consumer
Posted on 22/11/2021
, work completed 22/11/2021
Recommended
A professional job that met expectations for replacement of several patio windows.
They provided the cheapest quote (from six local suppliers) while giving confidence that they fully understood our requirements. They turned up at the time promised and did a rapid, professional and clean job, consulting us about fitting decisions arising on the day and leaving everything in the state expected. Minor cosmetic damage to a couple of handles, on the delivered doors, was drawn to our attention and replacements refitted as soon as they could be ordered and delivered.
Customer in Gloucestershire
Posted on 23/10/2021
, work completed 18/10/2021
Recommended
Perfect in professional manner
Very happy with product and fitting, so good to deal with professional. Everything in order clean in a timely manner can recommend and definitely, it’s not the last time I’m buying from this finest company. Thank you for your outstanding service.
Jacek in Gloucestershire
Posted on 08/10/2021
, work completed 31/08/2021
Recommended
Efficient
C and L Windows were extremely good, Can't recommend them highly enough.
Which? Trusted Traders Consumer
Posted on 07/10/2021
, work completed 20/09/2021
Recommended
Quality product and service
This is the second time I have used C&L after they were recommended to me and their overall work, staff, communication with clients, etc. is first class and I would have no hesitation in recommending them to others.
Customer in Gloucestershire
Posted on 18/03/2021
, work completed 12/03/2021
Recommended
On time, efficient and effective - no fuss
New window installed; quickly done and with care. All debris removed. A good service by professional people. Highly recommended.
Customer in Gloucestershire
Posted on 21/11/2020
, work completed 12/11/2020
Recommended
Happy customers
Myself and my partner were very pleased with the installation of our windows, patio door and front door. They were very efficient and polite and speedy and cleared up after themselves and left everything very neat. The work has been a great addition to the look of our house and we would thouroughly recommend them to others.
M Smith, Gloucester
Posted on 24/09/2020
, work completed 24/08/2020
Recommended
9 Windows and 3 Doors
This work was carried out by Ewan and Andy to the highest standard. They were courteous, professional and very conscientious. Our windows and doors look amazing. I could not be happier and would wholeheartedly recommend C+ L Windows.
Customer in Gloucestershire
Posted on 29/06/2020
, work completed 12/06/2020
Recommended
Superb new conservatory...
The entire process was made very easy, right from the salesman and surveyor to the brickies and construction team. Everything has been done to the highest standards, it is hard to find fault with this company......and they were not expensive! Fully recommend C&L to anyone who is thinking about a conservatory. I for one do not like workmen in the house in case they do not come up to the standard I expect......I need not have been worried as these guys excelled in every department.
Customer in Gloucestershire
Posted on 29/02/2020
, work completed 17/02/2020
Recommended
Fitting of new composite dor.
C and L fitted a new Solidor composite front door to our house. The quote was good, and the staff were friendly and helpful both on the phone and at the showroom. The schedule of works was very clear and the fitting was carried out as and when agreed. The fitter was very experienced and did a very neat and efficient job. We were very pleased with the standard of work and will use this company again for any further door or window work.
Customer in Gloucestershire
Posted on 14/01/2020
, work completed 29/07/2019
Recommended
Excellent Job
Work completed as expected within budget/expected cost. C&L were professional & business like throughout from originally arranging an appointment, attending/survey, etc. at the arranged times, and installation. Follow-up paperwork also received.
Customer in Gloucestershire
Posted on 20/12/2019
, work completed 07/12/2019
Recommended
An excellent job
The staff at the showroom were very helpful, efficient and friendly. The price of the product was competitive and the windows were fitted at the agreed time. The fitters were excellent, very tidy and made a first class job of fitting the windows and explaining the mechanism. No hesitation in recommending this company.
Customer in Gloucestershire
Posted on 29/11/2019
, work completed 11/11/2019
Recommended
Replacement doors and replacement and re-glazing of windows.
Compared to the numerous trades people, some very good, we have engaged to do various work to our house over the years, C & L were outstanding. The quotation process was helpful and efficient, the range of products excellent, but most of all their can-do attitude to some of our requirements which their competitors would or could not carry out, inspired confidence from the start. Excellent fitters, work carried out on time and with care to keep the place clean and tidy. The finished job surpassed our expectations and is just superb. Overall a most satisfactory experience.
Chris
Posted on 03/09/2019
, work completed 25/08/2019
Recommended
Thoroughly professional
The work involved replacing a kitchen window and a glazing unit in a French door. The work was carried out on time and at the agreed budget and was completed in a thoroughly professional manner.
Arnold, Gloucestershire
Posted on 03/05/2019
, work completed 03/05/2019
Recommended
Exceptional Work from the onset
Most of my windows units had started to breakdown so decided to replace the front/side of my house with new windows. I contacted C&L Windows and could not fault the service from start to finish. Nothing was to much trouble for them, from the excellent initial appointment for the quotation right through to the installation. The fitters were superb very friendly and approachable. They made sure everywhere was clean and tidy before leaving each day after installation. I would highly recommend C&L Windows and would like to thank everyone there for the fantastic service provided.
Customer in Gloucestershire
Posted on 14/04/2019
, work completed 27/03/2019
Recommended
Recommended company.
Replaced doors and windows throughout the house. We were kept up to date throughout the process through email and telephone calls. competitive price was agreed - adhered to professional company to deal with. They work team were pleasant, competent and very tidy, plus a high standard of work/products. Very, very pleased.
Alan, Gloucestershire
Posted on 01/04/2019
, work completed 01/04/2019
Recommended
Quality
Installed windows - six in all. Quality product, quality workmanship, brilliant service the whole way through very happy with end result.
Brendan, Gloucestershire
Posted on 18/03/2019
, work completed 18/03/2019
Recommended
Super work
Would most highly recommend. From the moment you walk into the showroom to the finished work, this company is one of the most professional I’ve dealt with. Great products backed up by highly competent fitters ( thanks to Chris and Ray) Need windows go to C&L.
Customer in Gloucestershire
Posted on 14/03/2019
, work completed 06/03/2019
Recommended
Very professional
Complete removal of casement window and composite front door and replacement. The quality of the work done and materials used very good, including budget. Have had previous work carried out by them, found them very helpful, honest and clean.
Norman, Gloucestershire
Posted on 15/02/2019
, work completed 15/02/2019
Recommended
Excellent service
From the advice and quote to the completion of the work i have been very impressed with the professionalism of this company. They installed a new front ad back door. They look brilliant. Will be back for my windows next. Would defintely recommend.
Customer in Gloucestershire
Posted on 09/02/2019
, work completed 21/01/2019
Recommended
To replace ten windows and one patio door.
The whole job was completed in two and a half days, less than the three days quoted. The professional competence exhibited by the two installers left me in awe, this might be explained by the copious amounts of teas consumed. The courtesy shown to us and their general demeanour was above reproach. I would have no problem of recommending this firm to anybody a highly professional firm.
Customer in South Gloucestershire
Posted on 31/01/2019
, work completed 14/01/2019
Recommended
Prompt & professional
The work was to replace the front door. We have had C&L previously, especially for a conservatory. They have always been professional in giving advice, by keeping us informed, good time keeping and good customer service.
Charles, Gloucestershire
Posted on 23/01/2019
, work completed 23/01/2019
Recommended
Great service again
Replaced windows, second house. Great product, service & price.
Stuart, Gloucestershire
Posted on 17/12/2018
, work completed 17/12/2018
Recommended
Proper Job!
I had the polycarbonate roof on my 2.5 m x 5 m conservatory replaced with a roof of very similar shape made using 4 season glass. This is to reduce the high solar gain of heat in the summer and reduce heat losses in the winter to make the room more usable all year round. The conservatory had been modified a few years ago when I had an extension built next to it, so there were a few technical details to sort on the common box guttering. The C&L Window's surveyor brought the roof manufacturer to see the installation to ensure all issues were sorted upfront and included in the quoted price. The installation took a little longer than first planned mainly due to the care and attention to detail taken by the workmen. They were very polite, hard working & tidy - in fact you couldn't ask for a better team. I had 4 quotes and they were the equally least extensive.
Paul Gredley, .
Posted on 14/06/2018
, work completed 14/06/2018
Recommended
Professional efficiency with a great level of service
Requested a quote for 15 replacement units for 20 year old windows. They came to measure on the agreed date and time. Very professional discussion re quality of replacement units and price. Arrived to fit on agreed date and time. Wonderfully experienced fitter who carried out the work efficiently and with care. He provided good quality advice re window care e.g hinges and locks. Invoice total exactly as agreed price. What a great experience from start to finish. Would recommend very highly
j.matthews
Posted on 09/06/2018
, work completed 09/06/2018
Recommended
Replacement Front door
We wanted to replace the front door to accommodate flooring in the hall way of our two bedroomed bungalow. The work was estimated, surveyed and completed in quick time and to the estimate quoted which was competitive against others we had been given. Having used C+L before I was happy to re-employ them to complete this work and have had them back since to quote for another window replacement that we are planning for June.
andymeach, .
Posted on 29/03/2018
, work completed 29/03/2018
Recommended
Fantastic Windows and conservatory
All windows, external doors, conservatory and porch replaced. Excellent service all round, from hassle free friendly quoting to clean and efficient fitting. They were very helpful, friendly and always answered the phone if we had a question. Definitely recommended.
Which? Trusted Traders Consumer
Posted on 13/03/2018
, work completed 13/03/2018
Recommended
Highly recommended
Replacement windows and doors fitted throughout. Team were very pleasant and hardworking. Very clean and tidy inside and out. Great value for money.
Which? Trusted Traders Consumer
Posted on 01/02/2018
, work completed 01/02/2018
Recommended
Good honest workmanship
C&L built a conservatory with solid roof and a side porch and downstairs toilet, it was a very difficult site and they cheerfully solved any problems which arose. The workmen were all polite and very hardworking
Which? Trusted Traders Consumer
Posted on 31/01/2018
, work completed 31/01/2018
Recommended
Reliable and good quality
The work was replacement double glazed windows and doors. The firm kept me up to date with the wait time and arrived promptly on the day. Everything was kept clean and tidy and the fitters worked solidly on the job completing well inside the guide time. I have used this company twice now and would not hesitate to use them again. Very satisfied.
Which? Trusted Traders Consumer
Posted on 16/11/2017
, work completed 16/11/2017
Recommended
Whatever you fancy
I had all my windows and doors done, except the bathroom, which was fine. I was very pleased that they did not try to make me change that window also, as I was half expecting them to and they made my feel happy about it by letting me know that it was a perfectly good window. They were very professional throughout. The doors were fitted very well and in good time. I am very happy with the end result.
Which? Trusted Traders Consumer
Posted on 22/09/2017
, work completed 22/09/2017
Recommended
I now have a usable conservatory all year round
Supply and fit Guardian Roofing System to replace polycarbonate roof on existing conservatory.
Which? Trusted Traders Consumer
Posted on 10/09/2017
, work completed 10/09/2017
Recommended
first class experience throughout
C and L fitted six windows and a composite front door with side panels and they did a very very good job. Theirs sales exec. was extremely helpful in the design of the new front door and panels and e mailed us with various options showing what the end product would look like. This was so helpful. The two fitters were first class and no re decoration was needed. The product itself is very high quality and the end result was very pleasing. Our whole experience with C and L could not have been better and we would recommend them very highly.
Which? Trusted Traders Consumer
Posted on 25/08/2017
, work completed 25/08/2017
Recommended
NEW FRONT DOOR
Which? Trusted Traders Consumer
Posted on 01/07/2017
, work completed 01/07/2017
Recommended
High quality windows, high quality service
We are very satisfied with the windows fitted at our home recently: The product itself is absolutely stunning and the workmanship of the fitters was brilliant - they were also very tidy, extremely courteous and caused minimal disruption. The standard of their work was entirely in keeping with the service provided by C & L from the outset and we're very happy we chose to go with them. I would recommend this company without hesitation to anyone who wanted high quality windows and a high quality service
mrnikcooper
Posted on 01/10/2016
, work completed 01/10/2016
Recommended
Couldn't recommend them highly enough
C & L replaced all 14 windows and French doors. The service was brilliant, from sales with Paul through to the last day of the fitting. No hard sell techniques. Assessed what we wanted and gave good advice. Excellent value for a high quality finish (middle price range of the 4 quotes). The fitters, Christopher and Ray were really great. Hardworking, thorough, clean and efficient. Each day they left the house, it was as clean as if they hadn't been there! Would highly recommend this company. A good price for an excellent job.
Beemoore
Posted on 08/09/2016
, work completed 08/09/2016
Recommended
Brilliant
Chris & Ray replaced all the windows in our property and our back door and front door. They are brilliant they have been marvellous.
Which? Trusted Traders Consumer
Posted on 20/04/2015
, work completed 20/04/2015
Recommended
Installed new windows
C & L are a very good company; they installed my new front windows. Happy to recommend.
Which? Trusted Traders Consumer
Posted on 10/04/2015
, work completed 10/04/2015
Recommended
happy to recommend
They put a new door in for me at the front and the back of my house. The lady on the phone was very good, clear and patient. The fitter was fantastic, very calm and professional. They went above and beyond the call of duty for me. They made a courtesy call to ensure there were no problems but it was flawless.
Which? Trusted Traders Consumer
Posted on 20/03/2015
, work completed 20/03/2015
Recommended