CareCo

From ordering the chair the staff at Careco have been friendly and helpful, we were informed when the chair was due to be delivered and we had a call 30 minutes before to see if this was convenient. The delivery team were pleasant and on time, even put shoe covers on to protect the cream carpet due to the rain. They set the riser recliner up and tested this to ensure it was all in working order, they also advised how to use the remote and explained where the back up batteries were incase of a power cut, and advised where the customer services number was just incase we needed to contact them. Overall Careco is a great company to use, very helpful and attentive to needs which some people rely on.

Despite the fact that the delivery note had somehow missed the fact that there were a: stairs involved and b: there was an old armchair for collection, Kevin quickly and cheerfully installed the new chair and removed the old one. He fully tested the new chair and explained all its features. Very satisfied with this service.

I ordered 2 Burlington Fireside chairs on behalf of my parents. The customer service was outstanding, from the advice and guidance provided by Amy at the Maidstone store at the point of ordering, the clear communication from CareCo thereafter and delivery and installation by Kevin on the day of delivery. The finished product is excellent quality and my parents are delighted with their new chairs.

I have never used CareCo before, but would highly recommend them. I had 2 fireside chairs delivered today. Shaun and Stuart were brilliant - very polite and careful. They took away my two other chairs, I was informed of every stage from purchase to delivery, and I am highly delighted with my new chairs.

I ordered a recliner armchair for my mum . From start to finish I thought the service was fabulous. The team that confirmed the purchase & sorted the delivery were lovely & helpful. The delivery & installation men Paul & Paddy were very friendly & efficient. They explained to my mum how to use the controls so she could easily understand . It was a first class experience all round thank you . Hassle free . My mum loves her new chair . I would definitely recommend CareCo.

Purchased a new chair which was delivered today. Very professional delivery and two great guys. Thank you very much…..

The people who delivered my rise and recline chair arrived on time and had called me thirty minutes beforehand if it was convenient, allowing time to remove my armchair to make place for the new one. They were quick and competent bringing the chair through the front door and living room door which is a very tight corner to make. They placed it neatly where I needed it and assembled carefully and thoroughly checking that all mechanics were working proficiently. I was then invited to sit down to ensure I could work the chair to my satisfaction. They were very professional in their handling and manners were perfect, polite to the core. This was the most pleasant and jolliest delivery I have ever experienced! Plus the chair is great for relaxing especially when in the reclining position. Thanking you all both in the shop and at home for your care.

From patience at the showroom to delivery and installation of Rise Recliner can't be faulted excellent communication throughout the process

My mother needed a new profile bed, viewing on the website and ordering was very easy to navigate. On the day of delivery the two people, Tim and Stuart could not be more friendly and help in every aspect of the installation! My mother was very impressed! Thank you.

bought sight unseen from description and internet. what i thought i wanted was more then required. the careco team was outstanding from call to final delivery. paid for assembly THIS IS HIGHLY RECOMMENDED assembly instructions easy to follow. but could see where infirm/ limited might have a problem. Richard who delivered assembled was fantastic. very helpful. Now not careco fault that item was a lot larger then expected, and if i could have seen before buying would have chosen smaller model. but again down to the idiot sitting down writing this. overall purchase/ delivery / hand over............. fantastic will recommend but advise on personal visit to showroom

Was kept informed of delivery time. Jason and Paul were friendly and helpful, answered all questions and showed how to dismantle and put together again. They made sure we were happy before leaving.

Aaron the engineer arrived within the slotted time. He examined the scooter and proceeded to remove the battery casing and after removing a number of screws exposed the batteries. With great care he removed the old batteries and installed the new ones replaced the casing and reinstalled it into the scooter. Having watched him l concluded l wouldn't have been able to install the new batteries. The number of screws to remove would have taken me a long time and the weight of the batteries would have been too much. Aaron took just about 30 mins to carry out the installation if l could have done it it would have been a mornings work. Before leaving he advised me on regular battery charging.

Paul & Kash were very polite, and treat my property with the utmost respect. Everything was unpackaged and taken away, they explained everything to me so I understood how my new chair worked. Highly recommend to anyone thinking about making a purchase

Dave and Andy, where very friendly even though they had to climb some relatively steep stairs to reach my flat. They were both very efficient chaps, so now I can enjoy my rise and recliner. Thanks.

Both Tim and Stuart were extremely helpful and knowledgeable with the installation of my new powerchair. Nothing was too much trouble. It was very helpful to have regular updates of the time of arrival. Very pleased. Thanks again.

I purchased from you the Sofia riser-recliner chair and I am really, really pleased with it. It is comfortable and easy to use and it looks lovely in my bedroom. The two young men who delivered and assembled the chair were brilliant, well mannered and very pleasant, they explained how to use the controls and that also if I was not satisfied with the chair it could be returned or exchanged for a different model. I bought an electric wheelchair from you last year and once again the service was excellent.

Ordered riser / recliner. Spoke to very helpful CS on telephone. Ordered product and it was delivered within the week. Fitted, took old chair and all packaging away. All was as arranged. Received text on morning of delivery. The team were on time and assisted my husband in operation. 5 stars Careco

We got 2 raise recline chairs. We found the showroom staff very helpful. We were surprised how quickly our order was delivered to us. Both gentleman were polite, efficient and explained everything to us. Thank you Careco.

I had had an email advertising the Evisu power chair. As it was made out of carbon fibre, my interest was piqued! Ginda served me at the Leeds showroom with kindness & immense patience (I had many questions, all were answered), I did not feel rushed & was allowed to 'test drive' the chair in the big car park & on nearby paths. The chair was delivered when stated in messages (unlike FedEx with the spare battery!) & my stupid questions answered in a very understanding way. Just need to get out & about now & learn not to be too rough with the joystick (very sensitive to the touch!)

Shaun & Stuart delivered our new chair, on the agreed date they kept me informed by phone when the would be with me. When the arrived they were polite and pleasant and got on with the job . Even though we already own one of these chairs they still went through the remote with me , and informed me about scanning the QR code to leave a review and have chance to win your money back for your chair . Overall I’m more than happy with all the services I have received from Care co thank you .

The showroom staff were very knowledgeable about the chairs and went out of their way to help me, giving me the confidence to know that the choices I made were right for me. The payment, manufacture time and other details were all explained well.We were informed of completion of manufacture and delivery within the time we were told. On delivery day the delivery men texted me at first where I was on the delivery list, then later how many minutes away they were. When the delivery men (Paul and Regan) arrived they were polite and friendly and set up the chair and explained its working features simply and clearly. They were very efficient. Leaving me with an instruction manual and contact numbers in case of any problems. The whole experience with Careco was exceptional from start to finish and I have been left feeling a very grateful customer because of them.

JASON & STUART, the Delivery /Installation crew, were both polite and efficient. They very quickly assembled my chair, But took the time to fully demonstrate ALL of the functions and answer my questions. They removed all the packaging and positioned exactly were I wanted it placed. They are both a Credit to Your Company, Very Professional. Overall I was Very pleased and happy with the experience.

Mum is delighted with her purchase! The customer service was excellent. Communication about the delivery was exceptionally good and we received a call before the delivery on the day. The delivery and installation team were brilliant. They were very friendly and were genuinely caring people. They took their time to explain everything we needed to know and gave a really good demo of how the chair works. They were very patient and kind. We are delighted the chair was on offer in the sale as we can tell it is a quality product. It is very comfortable, easy to use and does everything as explained and demo'd on the website. We are very satisfied with everything surrounding the sale, the product, our purchase and the company and would certainly look to Careco again. We have ordered smaller items off Careco in the past and always find them to be good quality and value. We would definitely recommend Careco to others. Thank you!

The 2 delivery guys, Paul and Paddy were very professional and very friendly. They explained how to work the chairs properly. Excellent company from start to finish

We have used this trader on 2 occasions for purchases for my 90 Yr old parents. 1 for a mobility scooter and recent 2 Rise/Recline chairs. We were served on both occasions by Abigail. Abigail was very friendly and approachable, very knowledgeable and helpful. Explained everything in detail, my parents were very happy with their purchases. On delivery/installation yesterday, the 2 men were also very friendly and approachable. Installed both chairs and explained to my parents how to operate them. Would give this company a rating of 10/10 across all services. Would definitely use again.