CareCo

This is our second purchase from CareCo this year. From Shane in Store to Stuart & Shaun who delivered and installed our chairs, the service has been excellent. We would recommend CareCo to anyone who finds they need any mobility products there's no hard sell, you're given plenty of time to make a decision even if that requires going away to think about it and returning to make the purchase.

I’ve purchased an Enzo CareCo 8 for my wife who has Alzheimer’s Dementia. The staff at Ipswich were wonderful with her and very kind and patient. We had a bit of a blip on the delivery but I think you can tell a good company has one who uses this and turns it into a positive. The 2 chaps who delivered the Scooter were very caring lads and they gave us time to chat about things. (A bit different from Amazon who normally just bang the door and leave stuff outside). I would 100% recommend CareCo for any Mobility equipment etc.

Rise/recliner chair was delivered yesterday by Jason and Stuart. Very professional and friendly. Arrived at the time that they previously informed us about. We recently bought two power wheelchairs from Careco and the delivery and service was also excellent. This year is the first time we have used Careco but will definitely use them again as it has been an excellent experience all round. The staff at the showroom in Coventry also gave great customer service.

An excellent service from time of order to delivery and installation of my new chair. The team took care of the surrounding furniture and gave a demonstration on how to use the controls.

I visited the York branch and was looked after by Simon and with his guidance I chose the Richmond recliner. I received my chair yesterday and the lovely Dale and Kash installed the chair and took away my old chair. I can honestly say the level of care and communication is very impressive. Thank you Simon, Dale and Kash

Excellent experience all round! It was really useful going to the showroom in York and trying out some chairs before placing the order, then just a two-week wait before it was delivered. Communication was excellent throughout the process and the delivery and installation went very smoothly. Loved the fact that there was no wasteful packaging - the chair arrived in two padded bags which were taken away to be reused. The chair itself is very comfortable too!

Absolutely fantastic service from the sales rep and the fitters, who were absolutely phenomenal! Would recommend!

Bought 2 recliners from the CareCo shop in Preston. The sales assistants David and Jolie were very helpful and went through everything with us to make sure we got exactly what we wanted. The chairs were ready well within the 6 weeks time frame and the 2 delivery people Rich and Caroline fitted them quickly and efficiently and went through all the controls with us. Very pleased with the whole experience and would definitely recommend them. The chairs are amazing. So comfortable it’s hard to leave them!

Looked at several companies for Riser Recliner chairs. Found the ideal chair at CareCo. I found the Chair was very competitively priced. Tried to purchase on the website but it would not confirm payment. Received a call the following morning from the CareCo team member, knowing I had tried to purchase one. The caller was not pushy, but asking questions and seeking clarification on what I wanted and if this was available. I was advised of the correct size chair for my size and the costs of the additional Guardsman Cover, Delivery & Installation. Received an email confirming everything. Chair was initially out of stock, but after a couple of days received a call stating the Chair was now in stock and delivery was in a couple of days. Chair delivered as advised. Two gentlemen installed the chair and gave me a demonstration of how the chair worked. All the packaging was removed and a receipt was left. Everything was perfect. The Chair was a great price and from ordering to delivery, this experience could not have gone any better. Many Thanks to CareCo. Well recommended.

Showroom staff very helpful: no pressure. Order taken efficiently by phone. Delivery exactly as scheduled. Delivery staff very helpful. Product exactly as specified and expected. Too great a bombardment with paper, especially catalogues reduces star marking from perfect to very good.

We purchased a fabulous double action chair to make life more comfortable for mum. It us so comfortable,sturdy and perfect colour. The 2 people delivered it on time and assembled it in the front room. They made sure the remote control worked and we were happy with everything. A very happy mum

This morning we were visited by Kevin he contacted by phone giving an eta and arrived punctually. He was helpful polite and courteous the exchange was seamless. Can’t thank him enough.

Great delivery service, Kevin was kind and very helpful. Carefully delivering the chair (ensuring the floor was suitable) and setting it up while going over the operation with me. He ensured everything was in working order and that I could operate it effectively/easily. He also went through the paperwork and made sure I knew all the details should I need any extra help. The chair is working perfectly and I has already helped me (due to mobility issues). I would be happy to buy from Careco in the future.

Kevin delivered a rise and recline chair to me today.He was very helpful ,took great care to explain fully how to use the controls,and set up the chair in exactly the right place for my use. He also removed my old chair which was quite heavy,on his own. I was very grateful for his expertise and I was left with full knowledge of how to use my chair to the best of its abilities. My only concern was that with the weight of the chairs that Kevin was on his own and I was unable to help him ,it seemed too much for one person to safely handle.

Great service, from entering shop to ordering and delivery of chair. Staff very helpful in choosing style of chair, encouraged us to try different style back to get right feel, and the choice of fabric was tremendous, staff very helpful throughout the whole process. Advised delivery was 6-8 wks arrived in 3 wks. Dave and Sol, were brilliant , received txt of timings expected to arrive, placed chair where wanted and did not leave until satisfied with everything. They were very pleasant, cheerful, nothing a bother for them, great team. So pleased we chose CareCo.

Wow, customer care and satisfaction at its best! From my initial contact with Ginda to the waving goodbye to Kash and Dave at our door, the service we received was nothing but PERFECTION! Ginda dealt with the sale of our products, fully knowledgeable, tentative and helpful, ensuring all our needs were considered and answered in our best interests, no pushy sales here, just honest informative assistance in making the right decisions to ensure the products we chose matched our needs precisely. Ginda allowed us to try many different recliner chairs with no time restraints or pressure, she was enthusiastic, warm and friendly throughout the simple sales process. So moving on , communication within days confirming our delivery date. Again within days, call from Kash and Dave we are 20 mins away with your delivery! Big warm and friendly smiles arrived at our doorstep, our chairs thoroughly protected in their travelling jackets, great attention was made by the guys to enter our home ensuring no scuffed walls and no mess whatsoever. Installation followed by a thorough demonstration and quality control check, the chaps enthusiastically chatted and ensured we were absolutely satisfied before leaving. Again, attentive and not rushing, Kash and Dave were so polite and friendly throughout their visit, a warm shake of hands, thank you and goodbye! customer care and service perfection! So Ginda,Kash and Dave THANK YOU! You represent your company with total professionalism!

Placed an order online for the Cromwell Recliner in chocolate, very easy to order online. Once ordered Care Co called me later the same day to confirm my order and explain the delivery information. Having used the company before for other items we knew what to expect. Delivery was confirmed a few days later and during that time we rang Care Co twice to order two additional items to go with the chair, this included adding the removal of the old recliner we had. Delivery was a smooth process, with us being kept informed when item was on the road and due with a call telling us when they were expected and the two drivers literally turned up at the time they said they would. The two delivery drivers Paul and Paddy were so efficient and friendly, as well as very professional. They arrived and dis-assembled the old recliner and took it away and then brought in the new one and assembled it. They gave us a full demonstration of the chair and explained the information booklet and who to call if we had any problems. All in all an excellent service as always.

CareCo is brilliant. From the helpful and informative staff in there Leicester based showroom. To the ease of online ordering. Regular communications, from confirming the order and deliver schedule, thanks Pauline & Camron. To the excellent ontime delivery and installation, with a full check that all worked as expected. Thanks Jason & Stuart.

Very pleased with the delivery and installation of the scooter. Kevin was very good at explaining how it works

Purchased a rise and recline chair made to order. It was delivered today by friendly chaps who put it together for me and removed my old chair with out any fuss. The shopping experience in the Lincoln store was second to none. Everyone is so helpful helping me to choose the correct chair. I will continue to shop there in the future without looking elsewhere as i can be sure of excellent service. I was kept informed all the way to my chair being delivered with text updates. It only took four weeks from ordering to delivery. Thank you to everyone at Careco.

Tim and Paul delivered my ETERNITI. 5. motor Riser Recliner chair. Yesterday they were very friendly and polite listen. They showed my how to work the remote to the chair explaining what buttons to use on my silver remote and on the black remote contained the heat and massage . They took all the rubbish away .I would buy from this firm again 100% Well done . 5 star rating

I purchased two maxi comfort aspire riser recliner chairs from the Coventry showroom. The salesperson, Lesley, was very polite & helpful and did not pressurise me. The chairs were delivered within 14 days as promised and the installation team, Tim and Paul, were polite and did a great job. They demonstrated all the functions of the chairs and answered all my questions. Both my partner & I are loving the chairs and all the things they can do. The massage function is great for our backs, the storage in the arm rests is great and the two USB ports come in handy - it's great to have two cup holders per chair too & the heat option. I have a rare condition called cerebellar ataxia which badly affects my balance and coordination so it is terrific to have a riser recliner and one that is really comfortable to sit and relax. All in all both my partner & I are delighted with the chairs & the service received.

After being involved in a serious road traffic collision, I needed a specialist bed. Natasha in the showroom in Leicester was extremely helpful and helped with picking out a mattress and bed for me. Stuart and Jason delivered and set the bed up today. I was given comprehensive instructions with regards to how to use the bed. Everyone involved was professional and helpful. Many thanks

Today my new Brown Bergen petite recliner chair was delivered by Jason and Stuart, both delivery guys were very friendly and courteous, a credit to your company. I am delighted with the chair and thoroughly recommend Care Co to anyone who is looking for quality products and excellent service

We’ve received really fantastic from the CareCo team when ordering a riser recliner for my mother. From the moment of ordering; the customer service was excellent and they kept in constant communication to ensure the order and delivery process was as smooth as possible. The chair was very quickly delivered (less than 10 working days from ordering) and the installation team, Dave & Sol, were incredibly friendly and helpful. They even took the time to make sure my Mother was comfortable in using the chair before they left. What brilliant service…thanks CareCo!