CareCo

We called to our local careco store in Canterbury, and was shown various chairs and found two recliners of comfort changing from electric to manual swivel chairs, and arranged to purchase within an hour, delivery was made on 11/11/26 and also old chairs removed at the same time by David who was so efficient and took around thirty minutes and our new chairs were in use as soon as, can only say excellent service

I ordered a Protective Cover on behalf of my Mother for a new Rollator she had just been issued with. It was ordered on the Friday evening and delivered by lunch time the next day at no extra cost. Unfortunately I made a mistake with my measurements and ordered the wrong size. I contacted the Customer Care line at 5.00pm on the Saturday not expecting anyone to be there. My call was answered straight away and the issue resolved within minutes. I spoke with Kieran who was polite, friendly and so professional. He recognised that my Mother, who is 92, would probably not be able to get to a Post Office so arranged for the cover to be collected and the driver to print the Returns Label. I am so impressed with the way in which this has been dealt with. No fuss just a practical, helpful and extremely professional person on the other end of the line. I was so impressed with this superb level of customer care that I told Kieran that I will be taking my Mother to the Showroom in Chester when I visit her and we will take her list of aids she has chosen from your brochure to purchase. I have every faith that the after care customer service you offer is absolutely superb. Well done to Kieran and everyone else at Care Co for absolutely superb customer service.

Ordered on line. Delivered on time already assembled. Phone call to confirm delivery. Delivery staff very friendly and efficient. Product just what I ordered.

Great service from ordering to delivery. Home installation was great and staff were friendly and knowledgeable. Would definitely use this company again.

The bed is great perfect for me with my disability. CareCo has been great from start to finish. I ordered online I have been kept up to to date with the processing of my order and informed in plenty of time regarding the delivery. The two gentlemen who delivered my bed were great installed my bed in no time and explained fully how to use it all round great experience and would definitely not hesitate to recommend this company. Looking forward to a comfortable night's sleep.

The delivery was on time and earlier than we had anticipated. The delivery team (Paul and partner) were extremely helpful and professional. They gave us all the information to get the best out of our new chairs. Installation proved to be quick and efficient; and the chairs are really comfortable!!

I recently purchased the Oakdale riser recliner chair for my dad. The two gentlemen (Scott and Paul) who delivered and installed the chair were very professional and took the time to explain everything thoroughly, making sure we understood how the chair works. They set up the chair very quickly and efficiently and took away all packaging. They ensured we were happy with where they had positioned the chair. My dad finds the chair very comfortable and it is a lovely addition to the room. Overall, we were very satisfied with the service we received.

Arrived on time, efficient, friendly workers (Mark & Kevin) took old chair away and all the packaging. Only problem was that cleaning kit I ordered was out of stock - but delivered next day.

When I ordered my mobility scooter it was out of stock, from the day it had been delivered to CareCo, I was kept informed of when it would be delivered to me. I had asked for it to be put together by one of CareCo drivers as I'm 80 and not in the best of health and knew I would be unable to put it together on my own. There service was amazing and now I can't wait to finally get out and about.

The whole purchasing process was efficient and trouble free. We had to change the installation date because we were on holiday. It was easy to change. On installation day Sonny, the installer, handled both chairs with ease. He was efficient and very polite. He even positioned them in the living room and kindly moved the existing chairs for us. We didn’t have to do a thing. His instruction was understandable and conveyed easily. Five stars for Sonny and the same for Care Co. A great company to deal with and will continue to use them for all my disability needs.

Clark and Bailey delivered and installed our recliner chairs in a very professional manner. Nothing was too much trouble when the showed us how they worked etc. They were lovely people who cared and did a fabulous job! They made no mess and took away all the rubbish. Would highly recommend this team!

Brilliant customer service from start to finish. Online ordering so easy, kept informed throughout process. Delivery was timely and dates kept. In home installation carried out by Graham was professional and efficient. Workings explained and Graham was both friendly and respectful. A credit to CareCo, so massive thanks to him.

My riser reclining chair was delivered this morning by Sean and James. I was kept wonderfully informed about the delivery, even down to the make of the van and the registration number. They were on time and put together my chair quickly and efficiently. I was extremely impressed and told them so, well done fellas. I'd definitely recommend Care Co.

The delivery men gave me exceptional service; they assembled the chair very quickly and placed the chair where I wanted it. They explained and showed me all of the chair's functions and told me what number to phone if I had any problems. I would totally recommend Careco to friends and family, as the service I received from start to finish was exceptional.

Delivered on time, put together efficiently and demonstrated how to use. Delivery men very friendly and polite.

Very good information both at shop and with delivery. Kept informed all the time especially when delivery had to be rescheduled. Delivery prompt, good help and advice and demonstration by delivery team. very satisfied all round.

The service and help from Mike at the Leicester showroom was great. I was struggling to get into the store as a carer for my husband takes up a lot of my time so relied on Mike to guide me through the buying options for a riser/recliner chair. We purchased a Sophia and are very pleased with it. Delivery was swift and careful. As my husband spends much of the day upstairs we made the decision to purchase another chair and once again Mike was extremely helpful and arranged for the chair to be placed upstairs which was done with careful consideration by Saun and Paul. I would highly recommend this company again.

Excellent service both in store and at delivery of my new mobile scooter. All the questions I asked were answered by knowledgeable team members.

Jordan was an absolute joy to have working on my wheelchair. Even though I had an older model which needed some colleague support Jordan was polite and professional throughout explaining everything that was going on step by step. All my interactions with his colleagues on the phone, from booking the call out to payment for parts, have been excellent, with very polite and professional telehandlers.

I visited CareCo Tunstall to source some equipment prior to an operation. Polly was extremely helpful and guided me towards what I needed. The equipment was delivered on the day and time agreed and two lovely men, Jason & Stuart, fitted everything perfectly. My Hebden Bath Lift, Universal Adjustable Table and Dual Rotating Grab Bar have been exactly what I needed. A great experience all round.

James and Justin delivered my chair yesterday; they were both very helpful. The chair had to be taken upstairs; they managed that without any difficulty. James explained exactly how the chair worked, going into lots of detail. Very much appreciated. The chair is great; I love it. A big thank you to them both. The lady who helped us in the store was lovely too.

Our riser recliner arrived today and was delivered with great care by Ross, who informed us of the delivery time and was friendly and kind as he assembled the chair and ensured we knew how to operate it. We could not fault the experience, from trying chairs in the showroom to placing the order and organising delivery. Now we have comfort and peace of mind. All thanks to CareCo.

Tom (and Stuart) arrived promptly and went over everything with us, explaining all the features and left us contact information if we had any further questions. Excellent service right from our first enquiry with Dean S in the store, who talked us through options and gave clear advice around what we were looking for to the delivery team (mentioned above) Thank you all for your help.

I was extremely pleased and impressed with the delivery driver, couldn’t do enough to make us feel happy with the product. Nothing was too much trouble and his explanation about the product MaxiComfort armchair was clear and precise, congratulations you have an excellent employee.

Before ordering this chair I went to the showroom and sat on all the riser/recliner chairs before deciding on this one. For me, it stood out as being the most comfortable, mainly due to the structure of the chair and the lovely feel of the fabric. I ordered the chair there and then and was advised my delivery date would be about 2 weeks and the warehouse would be in touch to arrange a date. This is because as a 90-year old female, I also ordered home installation and the removal of my very old, now defunct, recliner chair. I was contacted by text message by the warehouse to advise my delivery date, which turned out to be 2.5 weeks from ordering. I was advised of my delivery time about an hour before my chair arrived, having been advised it could be any time from 8am to 2pm. The call came at 8am and so the chair arrived at 9am. The installer took away the old chair as required and unpacked the new, then took about 30 minutes to make sure I knew how it all worked, whilst I was sitting in it! They took away all the packaging, and within an hour of them arriving, they were gone, leaving me with my lovely new chair, in a room looking like nothing had happened! I was very impressed by the delivery and installation; it was seamless. My lovely chair is living up to its expectations; having had a hip replacement 6 weeks ago, it has been a godsend to be able to change my seating position, have a little massage and just generally enjoy such comfort. Highly recommended, thank you!