Broken lock
Friendly excellent service, got out to me within a couple of hours and replaced my broken lock. Great guy and very reasonable. I can’t complain about any part of the service. 5 star.
Customer in Southend-on-Sea
Posted on 16/12/2019
, work completed 09/12/2019
Recommended
Quick help
Called at 4.30pm Friday. Came 5pm. Fixed my lock by 5.15pm Very efficient service with a smile. Highly recommended.
Customer in Southend-on-Sea
Posted on 13/12/2019
, work completed 13/12/2019
Recommended
Highly recommend
Unusual and difficult problem with old UPVC door. Unable to unlock. Lock was ok but something inside the door was broken. managed to fix it for us. Excellent service - would highly recommend.
Patricia, Essex
Posted on 07/10/2019
, work completed 07/10/2019
Recommended
Very pleasant
Fast, efficient service and a very pleasant tradesman.
Christine, Essex
Posted on 22/05/2019
, work completed 22/05/2019
Recommended
Outstanding Service
Couldn't recommend this company and staff enough, they were reliable, fast, efficient and very reasonably priced, i had been quoted by 2 other companies 1 was around £100 more expensive... they came and helped with my door straight away secured my home and was back the very next day to finish the job as soon as the part was in. Would definitely use again and recommend to anyone!
Customer in Essex
Posted on 14/05/2019
, work completed 14/05/2019
Recommended
Prompt and professional
Barrel on front door changed. All done very quickly on time and very helpful. Cannot fault the service.
Robin, Essex
Posted on 01/04/2019
, work completed 01/04/2019
Recommended
Prompt and brilliant job.
Fixed item which was obsolete. 100% happy.
Which? Trusted Traders Consumer
Posted on 11/03/2019
, work completed 11/03/2019
Recommended
Excellent response
Excellent response to call out and temporary repairs followed by contact on order and installation of repairs and technical knowledge.
Norman, Essex
Posted on 05/03/2019
, work completed 05/03/2019
Recommended
Which? Local Review
Very quick response to initial phone call and arrived punctually. Quickly understood the door lock problem and set about repair in professional manner. Friendly and courteous service. Recommended.
gsbruce
Posted on 10/05/2016
, work completed 10/05/2016
Recommended
My Review
Phoned to advise time he would be calling and arrived on time. Job completed. Would use again.
Sheila, Essex
Posted on 29/03/2016
, work completed 29/03/2016
Recommended
Friendly, professional service.
Castle Locks phoned in advance to let me know they would be with me in an hour which was between the time already arranged. He turned up and was very friendly and got straight to work. Knew exactly what he was doing and let me know the costs etc. before doing anything. Great service!
Jessica, Essex
Posted on 29/03/2016
, work completed 29/03/2016
Recommended
Reliable and professional
Very courteous and efficient. Arrived with timescale arranged.
Sarah, Essex
Posted on 07/03/2016
, work completed 07/03/2016
Recommended
Which? Local Review
When our conservatory door wouldn't open on a Saturday morning thus blocking access to the garden and with a long list of things I had promised my wife "yes I am going to do that", then Castlelocks saved the day. They were prompt easy to deal with and generally supportive - so - ensuring my avoiding another day of eating "humble pie" over oversights on my part, hey hoy!
exbrat
Posted on 25/07/2015
, work completed 25/07/2015
Recommended
My Review
Peter, Essex
Posted on 21/03/2015
, work completed 21/03/2015
Recommended
Prompt and professional
Polite & efficient on the telephone when I rang for details re a new key barrel. Good explanation as to what was included in price i.e. checking if any adjustment was needed with door/frame. Came well within 2 hour time slot given for appointment, new barrel and decks carried out very quickly, cleanly & efficiently.
Delia, Essex
Posted on 02/03/2015
, work completed 02/03/2015
Recommended
Prompt and professional
I made a phone call, we agreed the date and time. Castle Locks came as agreed, assessed the problem and offered a remedy to which I agreed to. They ordered the parts, returned and fitted. Job done. Dusted. Just how I like it to be.
Stephen, Essex
Posted on 24/02/2015
, work completed 24/02/2015
Recommended
Excellent response time
I contacted Castle Locks on Friday, & was told that Locksmith would contact me on Saturday morning, which he did do. In spite of being busy & about to go on holiday that afternoon, he looked at the problems with my front door, sourced a like-for-like replacement lock & fitted it, & made an adjustment to the other lock, that morning. I also heard him suggesting an alternative locksmith to a caller who he could not assist in time, but to whom he was helpful.
Katharine, Essex
Posted on 07/02/2015
, work completed 07/02/2015
Recommended
Which? Local Review
Phoned to ask for a quote for a lock replacement for a front door at my mother-in-laws home. Quote seemed very reasonable so I asked if they could do the job today and advised that I could be there in about an hours time. The locksmith arrived within 1.5 hrs and fitted a new lock within 5 mins. Polite, professional, helpful and excellent value. Would recommend.
popmum
Posted on 15/04/2014
, work completed 15/04/2014
Recommended
Which? Local Review
Phoned mid-morning to request a visit, and was told that I would get a visit before 6pm (same day), for someone to sort out our problem. Charges for any work were clearly explained in the phone call. On arrival, problem was speedily resolved: key not turning in lock. Also, checked out another "door problem" for us, this additional work being done carried out within original charge period at no extra cost. Very pleased with all work done, and definitely be recommending Castle Locks for their friendly and efficient work. Thank you very much Mario.
john peters
Posted on 10/09/2013
, work completed 10/09/2013
Recommended
Which? Local Review
Castle Locks quoted a fair price and arrived within an hour and a half of calling and immediately sorted out the broken key in the lock as well as adjusting our conservatory doors all within the same price. Excellent and courteous service. I would thoroughly recommend them. I sourced Which? Local to find them - good service.
JeffP
Posted on 05/06/2013
, work completed 05/06/2013
Recommended
Which? Local Review
My mother does not use the internet and had problems with the lock on the back door. I looked up Castle Locks for her after reading the reviews. Excellent service, turned up promptly and fixed everything. They also spotted a fault with another lock and fixed it for a small fee. They were also good and took my payment over the phone and let me know what they had done for my mother. Very impressive!
claudesv
Posted on 07/12/2011
, work completed 07/12/2011
Recommended
Which? Local Review
Castle Locks gave prompt, reliable and expert service when my back door lock mechanism failed (I'd been advised by my insurance company's emergency locksmith that this was the problem). At my request I was given a quote over the phone based on them supplying a new mechanism. I was advised that it may be an obsolete part which would mean that the door would have to be adjusted to fit a different mechanism. However, I was assured that if this was the case the price would still be the same. In fact, even though the part was obsolete, they were able to source an alternative which would fit. As a result the price was well under the estimate.
5teve
Posted on 25/07/2011
, work completed 25/07/2011
Recommended
Which? Local Review
Good knowledge and stock of products. Useful advice and reasonable prices.
Which? Trusted Traders Consumer
Posted on 18/07/2011
, work completed 18/07/2011
Recommended
Which? Local Review
Fast, efficient, friendly and honest service.
BazOldMan
Posted on 10/05/2011
, work completed 10/05/2011
Recommended
Which? Local Review
Telephoned this Company last Sunday, not an urgent job. Described what I would like, gave estimate over the phone. Arrived today (08/02/2011) appraised the job and within 45 minutes was completed. Extremely courteous & tidy. Would recommend this Company to anyone. Asked him about replacing the letter box, not his Trade but offered to procure new letter box & fit it. What beter service could one ask for?
Keith Ellinor
Posted on 08/02/2011
, work completed 08/02/2011
Recommended
Which? Local Review
Found company's details here and called them for a quote on replacing a UPVC 5 point locking door lock. Happy with quote so booked job in. On day, received call to say on way and on arrival carried out job quickly and efficiently. Price paid was that quoted. Very satisfied with job done.
Tipps
Posted on 18/01/2011
, work completed 18/01/2011
Recommended
Which? Local Review
I was a new customer who booked a lock change over the phone. Mario (Prop) attended when he said he would, was efficient,cheerful and did the job well and within budget. I was pleased with his work and told him I would post this message (this is where I found him).
stage
Posted on 08/01/2011
, work completed 08/01/2011
Recommended
Which? Local Review
Excellent friendly service. Arrived within 5 minutes of stated time (on a Sunday) so no hanging around. Price quoted was a lot cheaper than other company's I contacted. No hesitation in using this company again.
Kgraves_uk
Posted on 10/10/2010
, work completed 10/10/2010
Recommended
Which? Local Review
Phoned at noon, receptionist asked all the relevant questions. Told me trader would be at address by 3pm. And quoted a fair price for the job. 2-30pm trader arrived, within minutes was able to find the problem with the door lock. Trader spent 30 minutes replacing broken parts &repairing it to its functional state.
backam
Posted on 26/05/2010
, work completed 26/05/2010
Recommended
Which? Local Review
I contacted Castle Locks to repair a jammed lock in a UPVC front door. The lock smith arrived within 3 hrs. He was efficient and in solving the problem.I have never had to use a locksmith before and was a bit concerned who I would get and what it would cost me. I recommended Castle Locks and would use them again. A.Salmon
arthur J
Posted on 16/02/2010
, work completed 16/02/2010
Recommended