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CB Heating Ltd T/A EDF Heat Pumps

4.8

27 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed

About

EDF Heat Pumps, formerly CB Heating, are one of the UK’s leading MCS-certified air source heat pump installers.

As part of EDF (the UK’s biggest generator of zero-carbon electricity), our highly experienced team has installed thousands of air source heat pumps up and down the country helping customers on their journey to Net Zero.

We know the importance of finding the right installer, and what can go wrong if you don’t. Our team will work with you to achieve a comprehensive design, expert installation, and seamless process from start to finish. Rated ‘Excellent’ by our customers we take pride in the work we do. Chat with us and find out how we can help transform your home’s heating and hot water for the future.

EDF Heat Pumps is a trading name used by CB Heating and EDF Energy Customers Limited, both wholly owned subsidiaries of the EDF Energy Group

What we do

  • Renewable energy

    • Air source heat pumps

Customer reviews

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4.8
27 reviews
Customer Service
4.9
Quality
4.7
Value
4.8
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Endorsement Reference
Customer Service
Quality
Value
CB Heating installed an air source heat pump with associated hydrobox, cylinder, and replacement radiators. The start of the installation was delayed by a couple of months because I didn't trust the installer who undertook the initial survey of the property. Being the Summer holiday period, it took a little more time to appoint another installer. The new installation team were fantastic. There was good communication between myself and the various teams at CB Heating throughout the entire process. Everything arrived at the start of the installation on 30-09-24, and was completed on 04-10-24, including replacing 8 radiators. The installers were courteous, clean, tidy, and explained this rather complex system clearly and thoroughly. I have a full set of operational documentation, and there is ongoing support for any queries I have. CB Heating are a very professional company
Which? Trusted Traders Consumer Posted on 17/01/2025 , work completed 04/10/2024
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I had a heat pump installed and they were very professional from start to end. The heat pump Is working very well keeping my house nice and warm and the hot water nice and toasty hot. I am getting a COP of over 4 so far, so very please. Andy was very polite and clean on site and always kept us informed of developments.
Which? Trusted Traders Consumer Posted on 17/01/2025 , work completed 17/04/2024
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Extremely professional and organised company. We had a heat pump supplied and installed by CB Heating in my son's house a year ago. Their design team and pre planning is excellent. They keep you up to date at all stages and support is given before, during and after the installation. We were so happy with CB Heating that we chose them again for our house, and once again we are immensely happy. Would recommend them to anybody!
Which? Trusted Traders Consumer Posted on 17/01/2025 , work completed 20/09/2024
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Customer Service
Quality
Value
I had an air source heat pump installed by CB Heating. There were several site visits to check site suitability. There was a description of work to be done, about 30 pages of explanations and questions mainly to ensure which equipment would be installed to give the required level of performance. The cost of the project was given and CB were helpful in explaining about which grants were available etc. My gas boiler and radiators were completely beyond use for a variety of reasons and a heat pump would be a good future proof investment. The work started and was completed in about 2 to 3 weeks. There were a few minor set backs, which is acceptable on a project of this size and were all sorted out. The installation was completed after the worst of the winter weather so I cannot give an answer on the performance other that to say that after the installation the hot water for the central heating, shower, and general hot water requirements were good and the HP indicated it had plenty of spare capacity. After install there were a series of heat pump failures and the onboard problem monitor did not help. Normally the system recovered before any body arrived, just a matter of days, but it is very difficult to find a problem after the problem has cleared. I had this again with several visits from CB and then a Daikin engineer from the manufacturer with another failure. Another CB engineer visited and found a sensor was loose in the tube that houses the sensor. This was the cause of the problem and not easy to find as said, it was always running / no faults showing. I like Daiken and have found their equipment to be very reliable. The system ran perfectly after this last trip. The HP heating was turned off during the summer using it just for hot water and everything was good. I recently noticed in October that it is getting chilly and turned the heating back on, all working OK. .
Which? Trusted Traders Consumer Posted on 17/01/2025 , work completed 03/10/2024
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Value
Installed an air-sourced heat as part of an Eco refurbishment of a 1930s bungalow. Great communication every step of the way to ensure that the plumbing , electrics and radiators would get the best out of the system. Heat loss was calculated for every room. Terrific attention to detail and a seamless install. Engineer carefully explained the operation of the system and things to keep an eye on. Getting great performance particularly in partnership with solar panels.
Which? Trusted Traders Consumer Posted on 17/01/2025 , work completed 20/09/2024
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I had an air source heat pump installed, with all the associated electrical and pipe work. I also had my old gas boiler and my old hot water tank removed. I am happy with the work. the heat pump is working well and I have, so far, had no problems with it.
Which? Trusted Traders Consumer Posted on 17/01/2025 , work completed 12/01/2024
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Heatpump system designed and installed. Extensive installation performed efficiently, cleanly and well. System works well. Friendly and knowledgeable employees. Training on use was brief, and timing not great as housebuild not yet complete so couldn't follow instructions immediately. Online instruction videos quite helpful, and backup support has been made available. Very happy overall.
Which? Trusted Traders Consumer Posted on 17/01/2025 , work completed 29/02/2024
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Value
Air Heat Pump System Installed and connected to existing Radiators
Which? Trusted Traders Consumer Posted on 17/01/2025 , work completed 28/08/2024
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Value
We arranged to have a new Daikin high temperature heat pump fitted to replace our old gas boiler. The survey and EPC check confirmed that with a high temperature heat pump we would not require any radiator or pipes changes due to the higher water temperature. The fit was very professional and the CB Heating fitters were all over the work which was planned to take a week. We had a slight delay to the completion due to the Daikin unit sent by the manufacturer being used and missing some parts. Toby Carter the CB Heating fitter was not happy with this and a replacement was ordered. Although promised by Daikin to arrive within a day, it was not received until the next week. The old equipment including gas boiler and tank were taken out and vent holes covered. The team were made available to finish the fit as soon as the replacement arrived and upon completion, removed all of the packaging and old equipment parts. The system was setup for us to provide hot water and my wife was given a run through the system controls. The CB Heating admin team kept in touch with us throughout the fit and were apologetic about the delay something which was beyond their control. The installation from start to finish was very professional and we were kept informed of what was happening all the time. We were provided with a full set of operating instructions and all the paperwork required for the installation. I am extremely happy with the heat pump installation and would recommend CB Heating as a great company to use for this type of work.
Which? Trusted Traders Consumer Posted on 17/01/2025 , work completed 06/08/2024
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Quality
Value
We had a heat pump installed, both the office team and the fitters were very helpful and efficient They ensured everything was fitted and working correctly, as well as making sure the house was clean after their departure and no waste was left behind on the property I would have no hesitation in recommending them to others
Which? Trusted Traders Consumer Posted on 17/01/2025 , work completed 31/05/2024