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Ceiba Renewables Ltd

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4.9

42 Reviews

About

Based in Ayrshire with our Head Office in Prestwick and our representatives in Glasgow, Ceiba Renewables is an award winning business that operates across Scotland.

We specialise in Solar PV and Battery Storage technologies that are geared towards lowering energy bills & amp; we have a further emphasis on using only quality components that are designed to last.

We are an MCS-accredited installer through the NICEIC and are signed up to the Renewable Energy Consumer Code (RECC).

What we do

  • Renewable energy

    • Solar panels
    • Solar water heating
    • Ground source heat pumps
    • Home energy analysis
    • Solar Panel Maintenance
  • Plumbers

    • Unvented cylinder installation and maintenance
  • Electricians

    • Electrical testing services
    • Electrical installations
  • More Services

    • energy plan
    • solar pv voltage optimization
    • battery storage
    • mcs

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
42 reviews
Customer Service
5.0
Quality
4.9
Value
4.9
Sort by
Excellent Solar & Powerwall Installation!
Customer Service
Quality
Value
Ceiba have installed our 5.85kW Solar PV system and Powerwall. The installation experience has been exceptional from start to finish. A friendly and enthusiastic team of professionals has done an excellent job with first class quality of work! For some of the installation cabling they decided on more difficult options requiring more work, to ensure a neater and more aesthetically pleasing finish - that was pretty amazing! After each day our house was left immaculate. The interaction with Ceiba from start to finish has been a pleasure. Duncan gave completely impartial advice on the pros and cons of the different possibilities without ever promoting one over another. The customer service support from Lucy was faultless. Chris and Peter did an excellent job on the roof panels. The electrical and Powerwall installation by Simon and Chris is textbook-neat, and the explanation of the system was detailed and easy to follow. Our experience of Ceiba Renewables is that of an excellent company across the board. They believe in what they do in the renewables industry, and that comes across in their work. A friendly team who individually and collectively take great pride in doing a great job. We 100% recommend them and they deserve every success!
Peter in Scottish Borders Posted on 19/03/2021 , work completed 18/03/2021
The trader replied (on 19/03/2021)
Thank you so much for this feedback Peter! We are so delighted that you had such an amazing experience with us! It is greatly appreciated by the full team.
Team to go to for Solar PV / Powerwall installation
Customer Service
Quality
Value
Great company with professional service throughout. Duncan is a very knowledgeable expert in solar energy and gave us great advice on what system would be best for us. He kept us informed and updated throughout the entire process. The installation team (Chris and Simon) and the roofers (Chris and Peter) did a fabulous tidy job and went above and beyond. I would highly recommend Ceiba Renewables without hesitation.
Customer in Perth and Kinross Posted on 16/02/2021 , work completed 01/02/2021
The trader replied (on 19/02/2021)
Thank you for the amazing feedback! The team were thrilled to read it this morning.
PV Installation and Powerwall 2
Customer Service
Quality
Value
We decided that the time was right to invest in a solar PV system with a battery back up, several quotes were obtained and I must admit to being perplexed at the variety of systems and advice. Duncan at Ceiba was on holiday when I made contact however Lucy sent me a questionaire to complete with the promise that Duncan would come back to me on his return. After speaking with some of the other installers I had quotes from, they seemed to be less inclined to go into detail and help me understand what I was buying. I then received a quote from Ceiba with proposed panel siting and numerous technical details followed up with a detailed discussion in my home with Duncan. Although his quote was at the top end of all the quotes and my budget, the attention to detail and professionalism showed to my case gave me a very good feeling. After a brief period of negotiation we agreed on a scope of work and a final price. We were kept up to date with proposed installation dates and even managed to jump the queue due to a cancellation (virus related). The guys appeared on time and did exactly what was agreed, the installation of the panels was completed on one day, thanks guys, and the Powerwall took a day on either side of this. All the installers showed great professionalism and an ethos to do the right job for the client. Overall I cannot say it was the cheapest but when you stand back and look at the complete package I feel Ceiba offer tremendous value for money.
Customer in East Ayrshire Council Posted on 20/01/2021 , work completed 24/12/2020
The trader replied (on 16/02/2021)
Many thanks for leaving such a kind review Alasdair! The team were delighted to see this today!
Great job from start to finish
Customer Service
Quality
Value
I picked this company from the tesla recommended supplier and installer. My first point of contact was Duncan himself i explained what i was wanting a tesla power wall and add extra 3.2 kW solar to my existing 4kw solar he was very helpful and understanding of what i was wanting he gave me two or three pricing ideas which suited me best explained to me what was involved and in Jan spoke to me a couple of days before to see if it was ok to install system Chris and boys turned up a couple of days and was fitted all working would recommend this company and would like to thank Lucy for her help with the paperwork side
Customer in Falkirk Posted on 18/01/2021 , work completed 22/08/2020
The trader replied (on 19/01/2021)
Thank you very much for your kind words, I'll pass this on to the team!
Very professional and customer focused
Customer Service
Quality
Value
Simon and Chris completed installing a Tesla Powerwall today. The whole job was really well planned and scheduled by Ceiba and perfectly executed by Simon and Chris. They are very competent and obviously enjoy working in the renewable sector.
Customer in Perth and Kinross Posted on 19/11/2020 , work completed 19/11/2020
The trader replied (on 19/01/2021)
Thank you for the feedback, it's much appreciated!
Solar Panels & Powerwall
Customer Service
Quality
Value
Really pleased with both customer support and the installation by Ceiba. From the discussion of what we wanted & could do, to the installation and after install support they have been excellent.
Customer in Aberdeenshire Posted on 28/10/2020 , work completed 07/10/2020
The trader replied (on 19/01/2021)
Thank you for the lovely review, it is much appreciated by our team!
Inverter replacement under warranty.
Customer Service
Quality
Value
My solar SMA inverter sadly failed after 7 years. I contacted Duncan and Simon from Ceiba who promptly attended and diagnosed that the unit had failed internally. Rather than just read obvious fault codes on the unit, they dug deeper carrying out a diagnosis of the inverter itself and further tests on power isolators and outputs from the panels themselves. Consequently an issue regarding an earth fault from the panels was identified and was eventually traced to a faulty cracked panel connector. A further faulty DC isolator (which had been incorrectly installed by the original contractor) was also identified and replaced. All aspects of the faults with the system were clearly explained along with required works and costings. Happily Ceiba conducted all relevant communications with SMA directly whilst on site and consequently were able to arrange a replacement inverter under warranty. The company provided good communication by E mail and telephone to arrange suitable work dates which on one occasion had to be altered due to a work commitment. On final installation of the replacement inverter by Simon, he kindly advised me of a Blue tooth feature on the unit which now enabled remote monitoring of the system, he even arranged for the software to be installed on our home computer!
Customer in South Lanarkshire Posted on 19/09/2020 , work completed 15/09/2020
The trader replied (on 19/01/2021)
We are so grateful for your kind words! Thanks for sharing your review with us and the community.
Tesla Powerwall
Customer Service
Quality
Value
We have had 2 Tesla Powerwalls fitted by Ceiba Renewables Ltd. Before the Job started, I spoke to Duncan on a few occasions by telephone and e-mail. So, he and his team were aware of how I wanted my installation carried out. At no time was there any issue with my questions. Asked and answered in a quick and professional manner. The day before the installation Duncan called and asked if it was still OK for the install. On the day of Installation Duncan and his team arrived on time. He introduced his team and we had an initial discussion of the job. The main works were carried out by Simon his electrician / Installation Engineer. Having been in charge of large-scale electrical installations offshore myself I asked Simon many questions and at no time did he fail to give me an answer. All his work was neat and tidy. They carried out the final testing and cleaned up all their workspace when complete. I can say they are truly a professional company with customer satisfaction as a priority. Lucy also merits a mention with her professionalism, who from the office, carried out all necessary paperwork. I have no hesitation in recommending Ceiba Renewables Ltd.
Customer in Fife Posted on 07/09/2020 , work completed 02/09/2020
The trader replied (on 19/01/2021)
Thank you for leaving us such a wonderful review. The team were thrilled when they read what you wrote.
Excellent service, outstanding work
Customer Service
Quality
Value
We built a house from scratch and Ceiba were one of the companies that never let us down at any point. They arrived when they said they would, well prepared, stayed until the job was complete and were a pleasure to deal with. The installation of Solar array and Tesla Powerwalls was carried out efficiently and the system has been very well designed for the needs of the house. This might just be me that is sad enough to notice this but the wiring and equipment installation in the plant room is an absolute work of art! Makes me happy every time I go down there :-)
David in Inverclyde Posted on 18/05/2020 , work completed 20/02/2020
The trader replied (on 19/01/2021)
Thank you for leaving us this amazing feedback David! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in each day. So thank you for your kind words!
Professional and helpful
Customer Service
Quality
Value
Our solar panels had a previous fault that warranted investigation, plus our roof was leaking in several places under the panels. Duncan and the team arrived at the arranged time and carried out the work professionally and in a timely fashion. Duncan and Chris were very helpful explaining the causes of the fault and reasons for the roof leaks. Once the work was completed Duncan e-mailed a report and photos of repairs carried out. The cost matched the quote exactly, in fact, some small extra work I had requested the day before the work was to be carried out was done with no extra charge, much appreciated. I will be using this company again in the future if we encounter any more issues with our solar panels. Very happy with the work.
Grant Posted on 25/02/2020 , work completed 25/02/2020
The trader replied (on 19/01/2021)
Many thanks for the kind words in your review! We really appreciate it.