Ceiba Renewables Ltd

I was unfortunate enough to be a victim of a less than professional company when I first had solar panels installed. Subsequent problems led me to Duncan for help. He and his wife sorted my immediate problem and advised on the likelihood of future problems. I have since had them return to do a major renovation of the installation of the panels, and found them hard-working, helpful, professional and willing to adapt to circumstances. I would have no hesitation in recommending this trader.

We cannot recommend them too highly. From quotation to final handover they were very professional but friendly. A detailed explanation of each stage of the process meant everything went smoothly and we are delighted with the results. All the work was completed to a very high standard and the site left tidy afterwards.

Ceiba Renewables worked with us to design the PV system for our new build house in the highlands. They provided a more comprehensive service than any other company we contacted about the project, from estimating its size, through design and specification to installation. This included implementation of new technology such as the Tesla Powerball. They tackled a whole series of issues and no problem seemed too difficult. We used many contractors on our new build but in terms of knowledge, professionalism and service Ceiba Renewables were in a class of their own.

My solar SMA inverter sadly failed after 7 years. I contacted Duncan and Simon from Ceiba who promptly attended and diagnosed that the unit had failed internally. Rather than just read obvious fault codes on the unit, they dug deeper carrying out a diagnosis of the inverter itself and further tests on power isolators and outputs from the panels themselves. Consequently an issue regarding an earth fault from the panels was identified and was eventually traced to a faulty cracked panel connector. A further faulty DC isolator (which had been incorrectly installed by the original contractor) was also identified and replaced. All aspects of the faults with the system were clearly explained along with required works and costings. Happily Ceiba conducted all relevant communications with SMA directly whilst on site and consequently were able to arrange a replacement inverter under warranty. The company provided good communication by E mail and telephone to arrange suitable work dates which on one occasion had to be altered due to a work commitment. On final installation of the replacement inverter by Simon, he kindly advised me of a Blue tooth feature on the unit which now enabled remote monitoring of the system, he even arranged for the software to be installed on our home computer!

If you're thinking of installing solar pv and/or a Powerwall you cannot do better than this highly professional company. Many thanks to Duncan, Romina and Farisa in the office for always providing friendly, accessible support and advice, to Chris and Peter from Eco Solutions who worked quickly and efficiently to install 10 stunningly beautiful Sunpower Solar pv Panels on my front porch roof, and most of all to Simon and Chris who worked so hard to install the Powerwall and link all the components up so they co-ordinate perfectly to provide the most efficient - and easy to use - system for generating solar-powered energy here. All components are top notch and have been carefully selected and thoughtfully designed to work together in an integrated intelligent package, all of which is explained and demonstrated clearly (and with great patience!) to a technophobe like me. The challenging logistics of installing on a small Scottish island in an old chaotically-wired farmhouse did not deter them: they remained cheerful, positive and consummately professional throughout, leaving me with a cleaner, tidier and more logically- and safely-wired house than i had before. The system is simple to use and saving me money already. Many, many thanks to the whole team, I cant recommend you all highly enough.

From initial inquiry to final install the entire team at Ceiba have just been fantastic to work with. Initial design hit problems due to grid connect limits so Duncan quickly came up with a 2 phase approach to let us move forward. The guys doing the install were great, friendly professional and courteous (even the cat liked them). Really neat work and no mess left at all, got the panels, powerwall and EDDI installed in just 2 days, and provided a very thorough run through of how it all worked and the associated apps. Really couldn't ask for better, hopefully will be able to get them back soon for phase 2.

This is the second installation that Ceiba has undertaken for us. They added a second Tesla Powerwall to our Solar/battery setup. We were impressed with the first installation and more than happy with the service this time. Communication and after sales service is excellent and the both installations went ahead as planned on the dates promised. Highly recommended.

Excellent work from these guys. Worked late into the evening to get the work completed on time. They were so good at explaining the setup, worked well and were very helpful to other tradesmen on site. Very very neat installation. They kept disruption to a minimum and explained the process at each stage. Very knowledgeable and clearly love doing a great job and making the customer happy.

I found Ceiba Renewals an excellent company to deal with from start to finish. My first approach was very informative, they took the time to fully explain the advantages of the system. As I was building a new house, my completion timescale was somewhat erratic given the pressures of both Brexit and Covid on building times. At all stages, they accommodated my changing schedule. All the staff I dealt with provided excellent, helpful service. Overall I found then a very professional company both in efficiency and customer care and would have no hesitation in recommending them to any prospective customer.