Ceiba Renewables Ltd

Great, efficient service from Duncan and the team. The installation date was quickly reorganised when the snow disrupted the original plans and all went smoothly. Very pleased with our new solar and Tesla Powerwall 2 installation.

My solar SMA inverter sadly failed after 7 years. I contacted Duncan and Simon from Ceiba who promptly attended and diagnosed that the unit had failed internally. Rather than just read obvious fault codes on the unit, they dug deeper carrying out a diagnosis of the inverter itself and further tests on power isolators and outputs from the panels themselves. Consequently an issue regarding an earth fault from the panels was identified and was eventually traced to a faulty cracked panel connector. A further faulty DC isolator (which had been incorrectly installed by the original contractor) was also identified and replaced. All aspects of the faults with the system were clearly explained along with required works and costings. Happily Ceiba conducted all relevant communications with SMA directly whilst on site and consequently were able to arrange a replacement inverter under warranty. The company provided good communication by E mail and telephone to arrange suitable work dates which on one occasion had to be altered due to a work commitment. On final installation of the replacement inverter by Simon, he kindly advised me of a Blue tooth feature on the unit which now enabled remote monitoring of the system, he even arranged for the software to be installed on our home computer!

Really pleased with both customer support and the installation by Ceiba. From the discussion of what we wanted & could do, to the installation and after install support they have been excellent.

Great company with professional service throughout. Duncan is a very knowledgeable expert in solar energy and gave us great advice on what system would be best for us. He kept us informed and updated throughout the entire process. The installation team (Chris and Simon) and the roofers (Chris and Peter) did a fabulous tidy job and went above and beyond. I would highly recommend Ceiba Renewables without hesitation.

We used Ceiba Renewables to install 6kW of Solar panels and a Tesla Powerwall 2 battery. From initial discussions with Duncan through to the installation with Simon and Chris, the whole experience has been first class. This has been a large investment and having looked at several options from other companies we opted to go with Ceiba due to the quality of products they use and the reviews from other customers. The job was booked in and everything ran like clockwork, the guys turned up promptly, their friendliness and attention to detail was second to none. Simon and Chris were very thorough, you could tell they took real pride in making the installation not only work but make sure the cables and install was as tidy as possible. They were also excellent at explaining how the system worked and answered any questions I had about the setup. The first moment we went ‘off-grid’ was an amazing feeling, seeing the technology work is superb. I cannot rate Ceiba Renewables highly enough, real pleasure to deal with, and would not hesitate to use again.

We were highly recommended CEIBA Renewables by our neighbours, who had them fit solar panels and a Tesla battery to their property. The work they performed at our neighbour’s home was nothing short of fabulous, so we took their recommendation on board by also having Solar edge panels and Tesla Power Wall battery installed to our property by CEIBA. Duncan was extremely courteous and helpful throughout the entire project. He was always very prompt to answer our calls and answered all of our queries very comprehensively. Simon, Chris and the two roofers who did the work on site were all very hard working indeed. Their work was all very neat and tidy, whilst great care was taken at every stage to minimise any disruption, to clean up and to reinstate areas they worked in to how they had been found. I cannot rate CEIBA Renewables highly enough. The entire team made the whole experience very structured, friendly and stress-free. Within hours of CEIBA completing the work, I had already recommended them to several friends, family members and on Social Media. I have spoken to Duncan and to Romina on a number of occasions since installation and their assistance with our system certification, our connectivity to energy plans and advice in finding the right energy suppliers/providers has been invaluable. After sales is as important as providing the initial service and CEIBA certainly go above and beyond with their customer service, support and assistance. One very happy customer. 5 *****

Brilliant company from start to finish with great communication at all stages, If only the rest of the building trade could follow their lead on professionalism. We are now enjoying the benefits of free electricity and will not be paying a penny ever again!