Charles Grosvenor Limited

I can't recommend Charles Grosvenor highly enough. The whole process from the initial quote, through to final completion was incredibly professional and (perhaps most importantly) had the highest level of customer service and support, I've ever experienced from a building company. The final result is brilliant and the whole team (of which there are many) were polite, quick to respond and supported every step of the way. Definitely recommeded.

From start to finish the whole team at Charles Grosvenor were a pleasure to deal with. From Maxine, Hayley and Alan in the office coordinating everything to Darren & Brad on site. Nothing was too much trouble and no question felt silly to ask. The site team were efficient and respectful of being in the house and to our neighbours which was really important to me. The finish of the work was excellent and I was well informed throughout the process from the point of signing the contract until the final day on site to sign off the work. Russ' expertise and knowledge was really helpful when it came to making decisions and all of the tradespeople that work alongside the team including the scaffolders, the plumber (Robbie) and the electricians were all a joy to work with. I would highly recommend Charles Grosvenor if you are considering a loft conversion. They were recommended to me by a friend and I have since recommended them to a friend. A lot of their work is via referrals and you can see why. You spend a lot of money on these types of building works and you really will be in safe hands with the team.

Charles Grosvenor Ltd converted the loft on our quite large 1970's house to create a new staircase and two bedrooms each with en-suite bathrooms. Also, the work included the replacement of the existing CH boiler and tank. After the initial review by the surveyor, it appeared that the conversion was not going to be possible due to a combination of the complex existing roof structure and the logistics challenges of moving materials to a location from a roadside truck to the worksite without damaging our drive. Each of these challenges were overcome by Grosvenor's. The loft design was reworked several times up to and including during the installation. The materials supply issues were overcome by building a temporary large elevated platform on the front lawn which could be reached by a crane from the road. The existing driveway was given temporary protection by laying sheets of timber when heavy vehicles were needed to make drops. Throughout, great care was exhibited by all of the workmen who visited. Overall the time and cost was revised throughout the job to reflect agreed changes. There was a time overrun but largely due to additional requests from ourselves and third party work such as decorating. Throughout the job, we felt included in the decision making and were supported by the project manager. The impression we were left with was very positive and would therefore have no reservations in recommending them for even the most complex loft conversion.

Charles Grosvenor recently completed our loft conversion. My roof space was tight and if I am honest I was worried about the overall head height. There really was no need to worry as the end result is perfect. The build started a little earlier tha planned which was perfect for us. The builders were very good. Clean, tidy, punctual, with great communication making sure I was happy at each step of the dormer installation. Nothing was too much hassle even when we wanted to change the layout a little. Just and second fixes for electric and plumbing went well. Again the guys are a credit to the Grosvenor team. This is the first time that I have ever had any kind of building work done, and could be quite daunting. The team made this really easy, stress free and problem free. I really hope that all building companies are like this! I would kost definitely recommend Charles Grosvenor to anyone thinking of a loft conversion. More than happy for people to come and see the work carried out!

I am absolutely delighted with our replacement oak staircase, supplied and fitted by Charles Grosvenor From the initial call, visit from Chris to find out what we needed, quote from Simon with a suitable fitting date, then the actual fitting by Matt & Miles, and Linda in the finance department they have been a pleasure to deal with. I will make particular mention of Matt & Miles, they were amazing a absolute pleasure to have working in our home, two lovely gentleman who worked hard, left the area clean and tidy and did a really good job all round. I would highly recommend their services and am very pleased with our new staircase

We had our loft converted in 2021. Overall, we were happy with the service delivered by Charles Grosvenor. There were a few issues during the works, but Charles Grosvenor were always quick to resolve.

Our loft conversion has just been completed and we're very pleased indeed. Overall, the process was very well organised and ran like clockwork. Everyone we've spoken to from Charles Grosvenor has been friendly and helpful, and all of the tradesmen have been superb, highly skilled and very easy to get along with. We would definitely recommend Charles Grosvenor to anyone else that is considering a loft conversion.

We contacted Charles Grosvenor regarding converting the loft in our bungalow. From the very first phone call it was clear that this was an extremely professional and experienced company. We spoke to other companies but quite frankly none were in the same league as Charles Grosvenor. On the initial visit Paul spent a good hour with us firstly checking the space but also understanding what we wanted and discussing options for stair position etc. We were very happy with the proposed plans which included a master bedroom with dressing area and en-suite bathroom and study and we gave them the go ahead for the work. Throughout the whole process from initial plans to contracts to planning permission to the build itself the communication was always excellent. All costs, time frames and processes were clearly explained and all of the staff were friendly and professional. The tradesmen were knowledgeable and always arrived on time and were friendly and helpful. We had regular visits from Russell so that he could check on the work but also answer any questions we had and make sure we were happy. Our loft conversion is now complete and we are absolutely delighted not just with the space but with our decision to have the work done by Charles Grosvenor. I cannot recommend them highly enough.

We recently had a loft conversion by Charles Grosvenor. Throughout the whole process, planning, construction, finishing the support was fantastic from all the team. The office staff were friendly and helpful, the trades people knowledgably and willing to go the extra mile to ensure the job was completed to our needs. Finally Russell was on hand throughout the process to ensure everything was on track and well organised. Thanks to all the team - highly recommended!

All staff from office to trade, helpful, enthusiastic and skilled at what they do. Weekly visits to discuss progress and next stage of works and who will be responsible for it. Liaise with appropriate regulating bodies and provide all necessary official paperwork promptly. Workers arrive promptly and notice is given when skip, scaffolding, material arrivals expected. Easy to get hold of on the telephone if you have any queries and dealt with quickly and politely. Very high standard of work giving our home a new lease of life and adding character. Overjoyed at the outcome.