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Endorsed by Which? Trusted Traders

Charles Grosvenor Limited

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4.8

57 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed

About

If you are considering a loft conversion we are here to help. We offer a no obligation free feasibility survey and quotation to provide you with an accurate cost for the proposed work, without having to pay for an architect in the initial stage of the project.

Charles Grosvenor Limited is a family run company and has been a specialist in converting lofts for 40 years. We are renowned for our professional and personal approach and have extensive knowledge and experience in all types of loft conversions regardless of size.

The service we offer includes providing structural plans and calculations, obtaining any required planning and building regulation approval, all aspects of the construction and decoration if required. We are also a specialist in converting the modern type `truss roof` attic spaces and the renovation of existing loft rooms.

We have an on site factory manufacturing bespoke staircase’s and stair parts to ensure your new stair perfectly matches your existing woodwork.

What we do

  • Loft and property converters

    • Loft Insulation
  • Builders

    • Building services
    • Loft conversions
    • Garage conversions
    • Extensions
  • Property refurbishment contractors

  • Building construction contractors

  • More Services

    • loft extension
    • loft conversions
    • staircases
    • stairs

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

4.8
57 reviews
Customer Service
4.8
Quality
4.8
Value
4.8
Sort by
Outstanding service from Charles Grosvenor
Customer Service
Quality
Value
We contacted Charles Grosvenor regarding converting the loft in our bungalow. From the very first phone call it was clear that this was an extremely professional and experienced company. We spoke to other companies but quite frankly none were in the same league as Charles Grosvenor. On the initial visit Paul spent a good hour with us firstly checking the space but also understanding what we wanted and discussing options for stair position etc. We were very happy with the proposed plans which included a master bedroom with dressing area and en-suite bathroom and study and we gave them the go ahead for the work. Throughout the whole process from initial plans to contracts to planning permission to the build itself the communication was always excellent. All costs, time frames and processes were clearly explained and all of the staff were friendly and professional. The tradesmen were knowledgeable and always arrived on time and were friendly and helpful. We had regular visits from Russell so that he could check on the work but also answer any questions we had and make sure we were happy. Our loft conversion is now complete and we are absolutely delighted not just with the space but with our decision to have the work done by Charles Grosvenor. I cannot recommend them highly enough.
Rachel in Oxfordshire Posted on 07/07/2021 , work completed 30/06/2021
Charles Grosvenor Loft Conversion - Fantastic service throughout
Customer Service
Quality
Value
We recently had a loft conversion by Charles Grosvenor. Throughout the whole process, planning, construction, finishing the support was fantastic from all the team. The office staff were friendly and helpful, the trades people knowledgably and willing to go the extra mile to ensure the job was completed to our needs. Finally Russell was on hand throughout the process to ensure everything was on track and well organised. Thanks to all the team - highly recommended!
Richard in Worcestershire Posted on 24/05/2021 , work completed 01/12/2020
Reliable family business with wealth of experience.
Customer Service
Quality
Value
All staff from office to trade, helpful, enthusiastic and skilled at what they do. Weekly visits to discuss progress and next stage of works and who will be responsible for it. Liaise with appropriate regulating bodies and provide all necessary official paperwork promptly. Workers arrive promptly and notice is given when skip, scaffolding, material arrivals expected. Easy to get hold of on the telephone if you have any queries and dealt with quickly and politely. Very high standard of work giving our home a new lease of life and adding character. Overjoyed at the outcome.
Catherine in Oxfordshire Posted on 11/05/2021 , work completed 13/04/2021
Very satisfied customer
Customer Service
Quality
Value
I am very satisfied indeed with the loft conversion which Charles Grovenor has carried out for me. In a short space of time, they have turned a storage area in my walk-in loft into a splendid, spacious bathroom. I have a chalet bungalow. The craftsmen were always courteous, prompt and the quality of their work was of a consistently high standard. The Managing director visited weekly, treating me as a special customer, ably supported by his team. Concerns were always listened to and acted upon, to my satisfaction. I have no hesitation in recommending Charles Grosvenor (loft conversion specialists) to you.
Customer, Oxfordshire Posted on 20/08/2020 , work completed 17/07/2020
The trader replied (on 09/09/2020)
Thank you so much for taking the time to write this review. It really means a lot to us here at Charles Grosvenor Ltd. We take great pride in our team and the work we do and are very happy to boast our, over, 45 years of experience keeping up with the times but still offering the traditional methods and work ethics. We hope you enjoy your new space for many years to come. Kind regards The Charles Grosvenor Team
Great loft conversion, built to time plan
Customer Service
Quality
Value
Charles Grosvenor converted our loft into a fabulous space, with a large bedroom and bathroom and huge storage area - that was connected to the first floor with a bespoke staircase. They agreed a plan and stuck to it, in particular adapting the schedule to satisfactorily deal with lock down. They were also flexible and could accommodate changes that we asked for and they handled the related price adjustments in a business-like way. For example, we added a few extras round the house, such as electrical improvements. The finish was good and decorating could be carried out without undue preparation. The team were generally a delight to deal with. The office staff provided great support and planned well ahead, so there weren't any surprises, and the onsite team were also easy to deal with. At the end of the job, they took the time to ensure that things were completed satisfactorily.
Customer in Buckinghamshire Posted on 19/08/2020 , work completed 30/06/2020
The trader replied (on 09/09/2020)
We are so pleased to hear your very positive comments regarding our support, communication and flexibility. Thank you for taking the time to write this review. We are also delighted to hear how large your loft space now feels, yes it is amazing how the space can be generated, we put this down to our great team of architects and surveyors who have been with us for many years and hold a wealth of knowledge allowing the rest of the team to take these drawings and then turn them into something special for our customers. Once again thank you for taking the time to comment Kind regards From all at Charles Grosvenor Loft Specialists
Life changing Loft conversion
Customer Service
Quality
Value
Our Charles Grosvenor Loft conversion has made a huge impact on my families lives! We have had a hip to gable, dormer plus Velux installed. New stair case, first floor adjusted and matched to existing stair case details. They were quick, clean, tidy and v accommodating. The guys on site were friendly, highly professional and flexible, even to my 2 year old sons nap times!! The whole job was completed in just under 25 days! Having this extra space now means that all my children have a bedroom. Our relatives can have a double bed in our house rather than staying in a local hotel or b&b. The job was completed to budget and before the predicted end date. Russell, Darren and the whole office team were simply a pleasure to work with. I cannot recommend them highly enough!
Customer in Hampshire Posted on 18/08/2020 , work completed 09/03/2020
The trader replied (on 09/09/2020)
Thank you so much for your very kind comments. We are so happy to have made such a positive impact, we know how important it is to keep a families routine as close to normal as possible with such a lot of activity during the build. We wish you years of enjoyment from your new loft space. Kind regards All the team at Charles Grosvenor
A superb loft conversion company
Customer Service
Quality
Value
This is the second loft conversion that Charles Grosvenor have completed for us. We were so pleased with the first that when we moved house, we got in touch with them straight away for another! They are consistently helpful, their work is done to a high standard, communication is excellent, and when a few issues arose they were resolved very quickly and thoroughly. The work was completed according to the agreed budget and schedule. We are delighted with the two rooms they have created for us in our new home, and would wholeheartedly recommend this company to anyone.
Customer in Oxfordshire Posted on 06/08/2020 , work completed 20/07/2020
Charles Grosvenor were excellent for our loft conversion
Customer Service
Quality
Value
We had a full width dormer loft conversion with work completed by Charles Grosvenor Limited. The work was completed to a high standard , on time and within budget. The Charles Grosvenor team were helpful throughout the process , providing excellent communications and responsive customer service. The tradesmen were all polite , helpful and produced good quality work. We are very pleased with the end result and we would recommend Charles Grosvenor Limited for similar work.
Customer in Wokingham Posted on 06/06/2020 , work completed 29/05/2020
The trader replied (on 09/09/2020)
Thank you for taking the time to offer such positive comments. We pride ourselves on the standard of work our team provides offering as much support as possible from start to finish. Once again thank you for thinking of Charles Grosvenor Ltd
Awful experience, bad customer service
Customer Service
Quality
Value
Awful experience from start to finish. Builders who didn’t show up, turned up late and leave early. Damage to our property caused by the builder not securing the access hole correctly when leaving to be off site for a week, which allowed rain to enter our property. The damaged was meant to be be fixed by plasterer and decorated, the plasterer forgot that room so had to be called back and the decorating never took place. When builder was meant to return to finish job, he didn’t show up due to illness. When he returned on the Friday he was late and became aggressive and swore in front of my young children. He then walked off the job. Our job had to be finished by a mixture of different people, which was not done to a high standard and not a great deal of care taken. When contacting directors to complain they said that my husband aggravated the builder by asking what time he called it when he showed up late. I have had nothing but poor customer service from this company, I feel let down and the whole situation left me highly stressed. I would not recommend this company to anyone.
Customer in Oxfordshire Posted on 12/02/2020 , work completed 30/01/2020
The trader replied (on 19/02/2020)
This is a very unusual situation for which we apologise. The fitter was unfortunately and unbeknown to us, ill at the time of the job, as mentioned in the review. Sadly the aggressive attitude mentioned was down to the illness he was battling with. We rectified problems using our other skilled team members resulting in a completed job which was signed off paid for by the client. Kind regards Charles Grosvenor Ltd
Excellent work
Customer Service
Quality
Value
Over the years I have had a number building firms carry our work for me, some good some very average . How refreshing to find a building firm that sticks to its quality of service and its professionalism. All the work is carried out with the customer in mind, any problems are immediately rectified. Russell Annis our project manager was always there to make sure the work measured up to our expectations. All the staff and builders we came in contact with at Charles Grosvenor were polite and helpful. Unfortunately good building firms are rare, Charles Grosvenor is one of the best. PS My build was a tricky one as I converted a loft in a full size Barn, but it looks stunning.
Customer in Swindon Posted on 22/01/2020 , work completed 22/07/2019
The trader replied (on 27/01/2020)
Thank you so much for taking the time to write this review. It really means a lot to us here at Charles Grosvenor Ltd. We take great pride in our team and the work we do and are very happy to boast our, over, 45 years of experience keeping up with the times but still offering the traditional methods and work ethics. We hope you enjoy your new space for many years to come. Kind regards Charles Grosvenor Loft Specialists