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Charles Grosvenor Limited

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4.8

54 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed

About

If you are considering a loft conversion we are here to help. We offer a no obligation free feasibility survey and quotation to provide you with an accurate cost for the proposed work, without having to pay for an architect in the initial stage of the project.

Charles Grosvenor Limited is a family run company and has been a specialist in converting lofts for 40 years. We are renowned for our professional and personal approach and have extensive knowledge and experience in all types of loft conversions regardless of size.

The service we offer includes providing structural plans and calculations, obtaining any required planning and building regulation approval, all aspects of the construction and decoration if required. We are also a specialist in converting the modern type `truss roof` attic spaces and the renovation of existing loft rooms.

We have an on site factory manufacturing bespoke staircase’s and stair parts to ensure your new stair perfectly matches your existing woodwork.

What we do

  • Loft and property converters

    • Loft Insulation
  • Builders

    • Building services
    • Loft conversions
    • Garage conversions
    • Extensions
  • Property refurbishment contractors

  • Building construction contractors

  • More Services

    • loft extension
    • loft conversions
    • staircases
    • stairs

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
54 reviews
Customer Service
4.8
Quality
4.8
Value
4.8
Sort by
Very satisfied customer
Customer Service
Quality
Value
I am very satisfied indeed with the loft conversion which Charles Grovenor has carried out for me. In a short space of time, they have turned a storage area in my walk-in loft into a splendid, spacious bathroom. I have a chalet bungalow. The craftsmen were always courteous, prompt and the quality of their work was of a consistently high standard. The Managing director visited weekly, treating me as a special customer, ably supported by his team. Concerns were always listened to and acted upon, to my satisfaction. I have no hesitation in recommending Charles Grosvenor (loft conversion specialists) to you.
Customer, Oxfordshire Posted on 20/08/2020 , work completed 17/07/2020
The trader replied (on 09/09/2020)
Thank you so much for taking the time to write this review. It really means a lot to us here at Charles Grosvenor Ltd. We take great pride in our team and the work we do and are very happy to boast our, over, 45 years of experience keeping up with the times but still offering the traditional methods and work ethics. We hope you enjoy your new space for many years to come. Kind regards The Charles Grosvenor Team
Great loft conversion, built to time plan
Customer Service
Quality
Value
Charles Grosvenor converted our loft into a fabulous space, with a large bedroom and bathroom and huge storage area - that was connected to the first floor with a bespoke staircase. They agreed a plan and stuck to it, in particular adapting the schedule to satisfactorily deal with lock down. They were also flexible and could accommodate changes that we asked for and they handled the related price adjustments in a business-like way. For example, we added a few extras round the house, such as electrical improvements. The finish was good and decorating could be carried out without undue preparation. The team were generally a delight to deal with. The office staff provided great support and planned well ahead, so there weren't any surprises, and the onsite team were also easy to deal with. At the end of the job, they took the time to ensure that things were completed satisfactorily.
Customer in Buckinghamshire Posted on 19/08/2020 , work completed 30/06/2020
The trader replied (on 09/09/2020)
We are so pleased to hear your very positive comments regarding our support, communication and flexibility. Thank you for taking the time to write this review. We are also delighted to hear how large your loft space now feels, yes it is amazing how the space can be generated, we put this down to our great team of architects and surveyors who have been with us for many years and hold a wealth of knowledge allowing the rest of the team to take these drawings and then turn them into something special for our customers. Once again thank you for taking the time to comment Kind regards From all at Charles Grosvenor Loft Specialists
Life changing Loft conversion
Customer Service
Quality
Value
Our Charles Grosvenor Loft conversion has made a huge impact on my families lives! We have had a hip to gable, dormer plus Velux installed. New stair case, first floor adjusted and matched to existing stair case details. They were quick, clean, tidy and v accommodating. The guys on site were friendly, highly professional and flexible, even to my 2 year old sons nap times!! The whole job was completed in just under 25 days! Having this extra space now means that all my children have a bedroom. Our relatives can have a double bed in our house rather than staying in a local hotel or b&b. The job was completed to budget and before the predicted end date. Russell, Darren and the whole office team were simply a pleasure to work with. I cannot recommend them highly enough!
Customer in Hampshire Posted on 18/08/2020 , work completed 09/03/2020
The trader replied (on 09/09/2020)
Thank you so much for your very kind comments. We are so happy to have made such a positive impact, we know how important it is to keep a families routine as close to normal as possible with such a lot of activity during the build. We wish you years of enjoyment from your new loft space. Kind regards All the team at Charles Grosvenor
A superb loft conversion company
Customer Service
Quality
Value
This is the second loft conversion that Charles Grosvenor have completed for us. We were so pleased with the first that when we moved house, we got in touch with them straight away for another! They are consistently helpful, their work is done to a high standard, communication is excellent, and when a few issues arose they were resolved very quickly and thoroughly. The work was completed according to the agreed budget and schedule. We are delighted with the two rooms they have created for us in our new home, and would wholeheartedly recommend this company to anyone.
Customer in Oxfordshire Posted on 06/08/2020 , work completed 20/07/2020
Charles Grosvenor were excellent for our loft conversion
Customer Service
Quality
Value
We had a full width dormer loft conversion with work completed by Charles Grosvenor Limited. The work was completed to a high standard , on time and within budget. The Charles Grosvenor team were helpful throughout the process , providing excellent communications and responsive customer service. The tradesmen were all polite , helpful and produced good quality work. We are very pleased with the end result and we would recommend Charles Grosvenor Limited for similar work.
Customer in Wokingham Posted on 06/06/2020 , work completed 29/05/2020
The trader replied (on 09/09/2020)
Thank you for taking the time to offer such positive comments. We pride ourselves on the standard of work our team provides offering as much support as possible from start to finish. Once again thank you for thinking of Charles Grosvenor Ltd
Awful experience, bad customer service
Customer Service
Quality
Value
Awful experience from start to finish. Builders who didn’t show up, turned up late and leave early. Damage to our property caused by the builder not securing the access hole correctly when leaving to be off site for a week, which allowed rain to enter our property. The damaged was meant to be be fixed by plasterer and decorated, the plasterer forgot that room so had to be called back and the decorating never took place. When builder was meant to return to finish job, he didn’t show up due to illness. When he returned on the Friday he was late and became aggressive and swore in front of my young children. He then walked off the job. Our job had to be finished by a mixture of different people, which was not done to a high standard and not a great deal of care taken. When contacting directors to complain they said that my husband aggravated the builder by asking what time he called it when he showed up late. I have had nothing but poor customer service from this company, I feel let down and the whole situation left me highly stressed. I would not recommend this company to anyone.
Customer in Oxfordshire Posted on 12/02/2020 , work completed 30/01/2020
The trader replied (on 19/02/2020)
This is a very unusual situation for which we apologise. The fitter was unfortunately and unbeknown to us, ill at the time of the job, as mentioned in the review. Sadly the aggressive attitude mentioned was down to the illness he was battling with. We rectified problems using our other skilled team members resulting in a completed job which was signed off paid for by the client. Kind regards Charles Grosvenor Ltd
Excellent work
Customer Service
Quality
Value
Over the years I have had a number building firms carry our work for me, some good some very average . How refreshing to find a building firm that sticks to its quality of service and its professionalism. All the work is carried out with the customer in mind, any problems are immediately rectified. Russell Annis our project manager was always there to make sure the work measured up to our expectations. All the staff and builders we came in contact with at Charles Grosvenor were polite and helpful. Unfortunately good building firms are rare, Charles Grosvenor is one of the best. PS My build was a tricky one as I converted a loft in a full size Barn, but it looks stunning.
Customer in Swindon Posted on 22/01/2020 , work completed 22/07/2019
The trader replied (on 27/01/2020)
Thank you so much for taking the time to write this review. It really means a lot to us here at Charles Grosvenor Ltd. We take great pride in our team and the work we do and are very happy to boast our, over, 45 years of experience keeping up with the times but still offering the traditional methods and work ethics. We hope you enjoy your new space for many years to come. Kind regards Charles Grosvenor Loft Specialists
Fantastic company - brilliant loft conversion
Customer Service
Quality
Value
Charles Grosvenor have been brilliant from start to finish. Customer service has been flawless - everyone we met from the company were friendly and professional. They were realistic about time scales and kept us up to date throughout the process. They may not be the cheapest option but SO worth spending the extra money as they communicate and liaise with everyone -builders, scaffolders, electricians and plumbers - getting everything organised without any stress from our end! We were especially delighted with the size of our new room - our loft was really small and they somehow managed to create a really beautiful open space with a new staircase and it's totally transformed our house! I couldn't recommend them highly enough.
Customer in Oxfordshire Posted on 18/12/2019 , work completed 17/12/2019
The trader replied (on 27/01/2020)
We are so pleased to hear your very positive comments and thank you for taking the time to write this review. We are delighted to hear how large your loft space now feels, yes it is amazing how the space can be generated, we put this down to our great team of architects and surveyors who have been with us for many years and hold a wealth of knowledge allowing the rest of the team to take these drawings and then turn them into something special for our customers. Once again thank you for taking the time to comment Kind regards Charles Grosvenor Loft Specialists
A thoroughly helpful and professional company
Customer Service
Quality
Value
We employed this company to undertake a part build loft conversion for us in a 1960s bungalow, providing 2 bedrooms and a shower room. They undertook the main part of the building work including the planning application and we completed the job (insulation, electrics, plumbing and plasterwork). Their work was quick, efficient and clean, main build took just 3 and a half weeks. We were kept informed throughout and with regular site visits we were able to make some decisions as the job progressed. The personable staff both on site and in the offices made it a pleasurable rather than stressful experience, I would recommend them to anyone thinking of transforming a roof space into a useful living space. They know their stuff!
Carol, Oxfordshire Posted on 20/08/2019 , work completed 17/05/2019
The trader replied (on 27/01/2020)
Thank you for your comments, it really does mean a lot to the whole team. Communication is key and we work hard to keep our customers notified at all times. We appreciate fully how exciting and sometimes frustrating it can be from our customers side of things and whilst time is very important to all, upholding the quality of workmanship we promise our customers, is at the very heart of our business. We hope you enjoy your new space for many years to come. Kind regards Charles Grosvenor Loft Specialists
Well managed and executed Velux loft conversation
Customer Service
Quality
Value
From the earliest consultation with Paul to the build, and the customer management by Russell, I was very impressed with Charles Grosevenor: Their support staff back in the office were also very helpful with dealing with any queries and even helped us source door knobs that were a close match to the ones we had elsewhere in the house. At the start it was the ideas offered by Paul with respect to how we should accommodate our stairs up to the loft space impressed me. In addition Charles Grosevenor were very accommodating in waiting for us to be in a position to start the work over a year after our initial consultation. When a start date was agreed everything went to plan. All the builders/tradesmen always turned up as agreed at a time which allowed us to continue going to work whilst the conversation went ahead. All the tradesmen respected the house by tidying up after themselves and were always very polite and accommodating. The work was completed within the estimated timescale and to a good standard and Russel was always on hand to check we were happy on dealt with any snags. What I liked about working with Charles Grosevenor was that I felt that I didn't need to worry about anything as they looked after everything. I therefore would recommend Charles Grosevenor to anyone considering a loft conversion.
Ian, West Berkshire Posted on 15/08/2019 , work completed 06/06/2019