We found Charles through this website when we were looking to renovate a house we had recently bought. It was required a fair bit of work - it had no heating, needed completely rewiring, needed new windows throughout and we wanted to convert the loft as well as add an extension to the kitchen and dining room. From the several quotes we received, Charles was certainly not the most expensive, nor was he the cheapest, but what was clear from his very detailed quote was that he didn't cut corners, used the best materials and had an eye for detail. Everything we had asked for was quoted in detail - unlike some of the 'cheaper' quotes where lots of things were missing, inevitably leading to the price rising throughout the job. We were confident Charles would manage the job proficiently from the start, and he helped us decide the details of the work and get the necessary plans and building regs. He was able to communicate clearly and really managed the entire project well. Because his quote was clear we were able to keep tabs on the costs, and Charles kept within the budget - letting us know if we changed anything (as we inevitably did!) what the cost implications were. Any extra costs were reasonable and in line with the costs he had quoted already. Unlike most builders Charles was always willing to our ideas about what we wanted and helped advise us the best way to achieve it rather than tutting and shaking his head! He certainly is not someone who looks for the easiest solution for him. We also liked the fact that we had the same team working throughout the project - this meant that each tradesman knew the project and we could talk to them direct if we wanted about details of the project. We were not able to be on site every day, but this was not a problem with Charles overseeing the project. He did this really well, and kept us in the loop and was a pleasure to deal with. The loft space he created is really fantastic - he manage to create a large room (larger than other quotes we received) and the finishing and craftsmanship was first class. The best thing is, it really feels like part of the house rather than added on. The same is true of the extension. It has transformed the downstairs of the house and again is really nicely done. There were several potentially tricky things in the design and layout, but Charles was so patient in helping us get it right. Inevitably there are hiccups in any job of this size, but Charles was never anything but a joy to deal with - polite, conscientious, very patient and always willing to go the extra mile and find a solution without breaking the bank. We have recommended Charles to a number of people who have also said how great Charles was and been more than happy with his work. We would always ask Charles to do any building work for us in the future - in fact it was such a positive experience we wouldn't use anyone else. We still stay in touch with Charles and he has really made the difference to the house, and we couldn't recommend him highly enough.