Endorsed by Which?

Charles Henderson Construction

5.0

28 Reviews

Opening Hours
Today - 09:00–18:00
  • Monday 09:00–18:00
  • Tuesday 09:00–18:00
  • Wednesday 09:00–18:00
  • Thursday 09:00–18:00
  • Friday 09:00–18:00
  • Saturday - Closed
  • Sunday - Closed

About

A long history of providing a good quality home improvements.

Charles Henderson Construction trading since 1985 and offering professional service with family values.

We offer general building, loft conversions, house extensions, refurbishments, new kitchens and bathrooms.

Charles Henderson construction prides ourselves on quality workmanship and service we offer design and building services.

Charles Henderson Construction has a policy of never leaving any of our clients in any situation whereby they are left on their own. We undertake to handle everything for you, planning, building control and more.

The reward of closely controlled project management are perhaps most obvious at the handover stage, where the final account is agreed and final payment made. The care taken by Charles Henderson Construction means you won't find unexpected costs escalation.

For our latest Testimonia best to visit our website @ www.chcbuild.co.uk

All structural work is covered with a 10 Year Warranty

What we do

  • Builders

    • Building services
    • Conservatories
    • Extensions
    • Loft conversions
    • Garage conversions
  • Loft and property converters

  • Property refurbishment contractors

  • More Services

    • new build houses
    • basements

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
28 reviews
Customer Service
4.9
Quality
5.0
Value
4.9
Sort by
Letter of Commendation for Charles Henderson Construction CHC House, 292 North Circular Road, London, NW10
Customer Service
Quality
Value
05 February 2024 TO WHOM IT MAY CONCERN Letter of Commendation for Charles Henderson Construction CHC House, 292 North Circular Road, London, NW10 0JR I am very pleased to highly recommend Charles Henderson Construction who built an extension to my property. My property when I bought it was a four-bedroom house which had had a ground floor extension previously to make the tiny kitchen more usable. That initial extension left a flat roof with all the problems that are often associated with it. I therefore applied to the council to have the property extended after living there for some time to eliminate the flat roof. I received several quotes and Henderson Construction was very competitive even though it was by no means the cheapest. I therefore decided to choose them even though I had no foreknowledge of them from the professional point of view. I was not disappointed. The team was very professional and gave my wife and I excellent service. They completed the work in a timely manner and their efficiency as well as the looks of my property at the end of their work left nothing to be desired. Indeed, the neighbours were keen to have their contact just in case they needed to carry out similar work. I am therefore happy to recommend them very highly and would not hesitate to use them again should I have any further need for such services. Yours Sincerely,
Customer in Greater London Posted on 10/02/2024 , work completed 28/07/2020
Full service renovation company
Customer Service
Quality
Value
I engaged CHC to undertake the complete renovation of a severly neglected flat - including new kitchen and bathroom, new windows, new central heating system, replastering and painting walls and ceilings and installing new flooring throughout. CHC's quote included full project management of the renovation, which in my view was definitely worth paying for. I have a full-time job so the fact Henderson and his team were able to co-ordinate the works with minimal involvement from me was invaluable. At the initial site visit for the quotation, Henderson offered useful advice and recommendations, and this continued throughout the process. Communication throughout the renovation was quick and clear, and problems were raised promptly with reasonable solutions proposed. Any questions were answered properly, and photo updates were provided when requested. Big thanks to Chantelle who put up with lots of silly questions from me with professionalism and most importantly in this industry - complete honesty! I was very nervous about finding the right firm to do this work, but I am so thankful I chose CHC. The finished standard was exactly what I hoped for and the aftercare has been excellent too.
Customer in Greater London Posted on 30/01/2024 , work completed 01/09/2023
New Ensuite
Customer Service
Quality
Value
The building work which Charles Henderson Construction (CHC) was employed to convert a Garage which was attached to a semi-detached house to an Ensuite Bedroom, this included separate Toilet and Shower facilities and complete a New Fibreglass roof covering the existing Kitchen and Ensuite /Garage roofs and the tiling of the Toilet & Shower, the whole floor area. CHC teams were very considerate with facilities at the home in maintain the home by laying the necessary protection covering the carpets, and in front of the home laid boards to prevent any damage to the outside driveway before skips arrived. The Budgeted amount agreed for the work which was quoted did not change from start to completion. During the build Invoicing was done after completion of each stage of the work, and the final amount was presented after all the different agencies after completion. I had no concerns, and in all that time work was going to plan. The whole experience of employing CHC was very good with only one or two issues, and whenever this was brought to the attention of CHC, these were fixed without any fuss or problem. I can certainly recommend CHC as a builder who respect the Customer property and working areas, ensuring that the build was made on time and to Budget. After each day’s work, the team ensured that the building was secure on completion of each working day. On completion of the conversion a beautiful new room(s) was created by CHC and his staff. Thank you,CHC.
Customer in Greater London Posted on 05/10/2023 , work completed 11/10/2021
Excellent work
Customer Service
Quality
Value
New open plan kitchen Henderson came highly recommended to me, and I can highly recommend his company to you. I wanted my ground floor (small kitchen, hallway, living room) opened up to give us more space. I relied on Henderson’s advice for a new open plan kitchen and living area. He advised us on the best use of the space we had available, and his advice was spot on. The CHC team are highly skilled professionals. They worked extremely hard for us and to a very high standard. Their attention to detail was excellent. They were always punctual and polite, and were fun to have around. Any unforeseen obstacles were swiftly figured out and sorted. Henderson visited our house throughout this project, he was easily contactable, and was always on top of the project. The finished work was perfect. I want to give a big thank you to the fantastic CHC team.
Customer in Greater London Posted on 17/09/2023 , work completed 08/12/2022
The trader replied (on 18/09/2023)
Thank you for your kind words and taking the time to review the company. It was a pleasure to work for you and I hope to see you soon to take some photos of the work.
CHC KITCHEN AND UTILITY ROOM WORK
Customer Service
Quality
Value
CHC did the rebuilding work in our kitchen and made a small utility room and ground floor toilet for us in our home in West Ealing. between April 2023 and June 2023. The owner of the company, Henderson, project managed the works. He made frequent visits to the site ensuring that the work was completed correctly. As a project manager Henderson was extremely personable, caring and understanding. Early on in the work there was a possible structural difficulty. Henderson took the issue extremely seriously, was very careful to sort it out and he sought advice from his structural engineer before taking any action. He kept us informed about all of this process. We really appreciated his careful, considered and calm approach to this issue. All the team working for the company were quiet, respectful and efficient, producing work of very good quality. We are happy to recommend CHC and will use them again if need be in the future. Sincerely Martin and C.F. Jarvis.
Customer in Greater London Posted on 11/09/2023 , work completed 30/06/2023
The trader replied (on 18/09/2023)
Thank you for your kind words and taking the time to review the company. It was a pleasure to work for you and we hope to see you soon as we will be doing some work in the Ealing area.
New rear extension to our house to accommodate the new kitchen, and modify our existing kitchen space to a bathroom and utility room.
Customer Service
Quality
Value
Esther and I just wanted to express our extreme pleasure with the completion of the new rear extension to our house to accommodate our new kitchen. Also, modifications to our existing kitchen space to a bathroom and utility room. Charles Henderson Construction delivered a first class product. From our first meeting with Henderson, he came across as being trustworthy and sincere in his commitment to producing a finished product that we would be very pleased with. His communication skills were very noticeable in the way he offered constructive alternatives to our original plans, which we found very helpful and therefore accepted. Henderson showed that he is very committed to satisfying the expectations of his clients. Henderson was on site very frequently demonstrating his site management skills in coordinating the different trades at the site. He exhibited his knowledge of the different trades when we asked questions. His workmen were very professional and vacated the site leaving it in a clean state at the end of the day. Our family and friends were very impressed with our new extension and the way in which our previous kitchen was converted into a comfortable bathroom and utility room. The finished layout was all Henderson's alternative design suggestion which we were happy that we accepted. Without hesitation, CHC would be our first choice when we undertake any other work to be done on our house. Therefore, we would recommend Charles Henderson Construction to anyone.
Customer in Greater London Posted on 08/03/2023 , work completed 16/12/2022
The trader replied (on 18/09/2023)
Thank you for your kind words and taking the time to review the company. It was a pleasure to work for you and I hope to work on your garden when you are back in the UK.
Fantastic Service, Reliable, Trustworthy and Honest
Customer Service
Quality
Value
I just wanted to send this letter to say a massive thank you to Henderson and his team in respect to the renovation of my kitchen which was completed end of March 2022. Henderson is 100% customer focused and trustworthy and honest. All the way through the project he kept me updated, he was on site and ensured everything was done accordingly, they cleaned up and ensured the place was spotless. They are all hard working reliable and so efficient. I would recommend Henderson to anybody that requires any renovation work. The amount of people that have commented on the workmanship and the quality of work that has been completed is a credit to Charles Henderson and the Team. I have had a couple of neighbours knock my door to see if they could see the kitchen and have already recommended yourselves. Once again thank you so much for all your assistance and support with this project.
Customer in Greater London Posted on 26/04/2022 , work completed 25/03/2022
Excellent work!
Customer Service
Quality
Value
I can highly recommend Charles Henderson Construction (CHC). Professionalism, reliability and trustworthiness are just a few of their many qualities as a company. CHC offers a very high level of competence in all areas relating to home construction and improvement, and in our case they delivered a first-class service and top quality workmanship. We were most impressed by the team led by Henderson. With his exceptional expertise, Henderson offered the best and most efficient solutions. All his staff are highly skilled and very polite, taking great pride in their work. The work they carried out in our kitchen, both inside and outside, was truly excellent, with great attention to detail. All other work done throughout our house was also of a very high standard. They were always on time, with no unnecessary delays, and extremely accommodating. We will continue to use their services without hesitation.
Customer in Greater London Posted on 26/04/2022 , work completed 26/04/2022
Major Refurbishment of 4 bedroom flat-Harlseden
Customer Service
Quality
Value
I recently engaged Charles Henderson Construction for a major refurbishment of a large 4-bedroom maisonette in Harlesden. Henderson and his team worked diligently and steadily throughout the 4-months, delivering a well-built and superbly finished product. Henderson is a master builder who will add great value to any building project. His knowledge of the industry is unrivalled, and his project management skills are superb. When you engage CHC you will not only get an excellent Contractor but a project manager (Henderson) who will look after your property and budget like it’s his own, from the design phase through to post-handover. The attention to detail and long-term view regarding quality and maintenance is something I was particularly impressed with. CHC work is covered by a 10-year structural warranty and Henderson has been quick to remedy any inevitable teething issues that arise post-construction. I have used many different builders over the years, and I must say Henderson has proven to be the most knowledgeable and professional by some measure. I would have no hesitation in using CHC again and recommending them to anyone embarking on a Construction project; big or small.
Customer in Suffolk Posted on 02/10/2021 , work completed 06/08/2021
The trader replied (on 18/09/2023)
Thank you for your kind words and taking the time to review the company. It was a pleasure to work for you. The refurbishment project was a challenge. But what we liked about you, all the advice we gave you was implemented and the outcome was great. Thank you for putting your trust in our team.
Excellent work - great team - honest knowledgeable boss
Customer Service
Quality
Value
Henderson and his team have done a great job in rebuilding our kitchen. He is an experienced and honest builder and was able to advise us well. His team worked very hard and their standard of work was excellent. A few tiny ‘snags’ were swiftly sorted and the overall result we couldn’t be happier with. We had chimney breast removed, back wall of the house rebuilt, and a door cut through another wall, floor dug out and rebuilt, new ceiling, lighting etc. Security was well maintained and mess was kept to a minimum. Henderson himself visited the site every day and was pleasant, polite and knowledgeable at all times. We had separate kitchen fitter/designers, and they worked well together. From the outset we were impressed by Henderson’s approach - business like, professional and trustworthy. This was a big project for us which is why we turned to Which Trusted Traders - and we are so pleased we chose CHC. We plan further building work next year and will have no hesitation asking CHC to help us again. Thank you.
Customer in Greater London Posted on 27/10/2020 , work completed 01/07/2020
Honest and diligent
Customer Service
Quality
Value
Henderson has done a couple of major home renovation projects for me, the latest being a major loft conversion. The work was of very impressive quality and done in good time. The stand-out quality with Henderson is that he is an honest man. He keeps his word. Having someone you can trust is a massive deal.
Customer in Greater London Posted on 27/10/2020 , work completed 01/03/2019
Assessment and advice
Mr Henderson was excellent at diagnosing the problem, and gave me the name of someone else who would be more appropriate and cheaper in fixing the leak in my roof. (Don was extremely good and effective) Mr Henderson was a very pleasant and honest man.
Customer in Greater London Posted on 21/10/2020 (Reviewer did not use service)
Side extension easy access for wheelchair
Customer Service
Quality
Value
Cracking job, new downstairs bathroom with a huge shower, stunning floor to ceiling tiling and the new integrated kitchen is stunning. Perhaps as importantly, Henderson fully understood the needs to accommodate my fathers declining health, he has worked with occupational therapy so although this is suitable for wheelchair access it just looks like a high end bathroom and kitchen. The team worked to an extremely high standard, never upsetting the neighbours. Allowing workmen in to your home is a big commitment, we were very happy to leave this team to carry on with the work, it was easier on both sides to move out for a while, less stress too! More than happy to recommend Henderson and CHC
Customer in Greater London Posted on 23/10/2019 , work completed 25/04/2019
Side Return Extension
Customer Service
Quality
Value
Charles Henderson Construction completed a side return extension at my house in Richmond. The design and dedication was excellent. Henderson also gave suggestions to improve the living experience rather than just follow the architects design.
Customer in Greater London Posted on 31/08/2019 , work completed 23/08/2019
Completed work
Customer Service
Quality
Value
They constructed a large outside dwelling in the back garden. They demonstrated exceptional quality of work and the quality of materials sourced have been impressive but still cost-effective recommendations, this room can now be a multiple purpose room. Good standard professional project management, which incorporated our needs and wants at all time. We really benefited from their years of experience in the construction experience - which helped us with the design. We are really pleased with the very solid foundations and durability. Customer service and value placed on the 'customer experience' was great. They responded immediately to phone calls and emails which made the whole journey during the build a less stressful process for us. We would definitely use again and again if we need a construction company.
Customer in Greater London Posted on 27/08/2019 , work completed 30/04/2019
Great Renovation
Customer Service
Quality
Value
CHC project managed and undertook renovation work to our studio flat in Baywater. As is expected we were a little apprehensive when we first embarked on this project as it was our first time having any building or renovation work done. Right from the initial discussions Henderson made us feel at complete ease and guided us smoothly through the works. We never had to worry about anything as him and his team were always on hand to answer any queries and helped us design and delivered a renovated flat we absolutely love. The quality of the work is better than we ever expected, such a high quality finish not just in the products but quality of refurbishment, from the floors, paint to the fixtures. We are so delighted with the work. We would highly recommend Charles Henderson to anyone embarking on a building project as they delivered a first class service!
Customer in Greater London Posted on 01/02/2019 , work completed 02/11/2018
Great renovation
Customer Service
Quality
Value
CHC project managed and undertook renovation work to our studio flat in Bayswater. As is expected we were a little apprehensive when we first embarked on this project as it was our first time having any building or renovation work done. Right from the initial discussions Henderson made us feel at complete ease and guided us smoothly through the works. We never had to worry about anything as him and his team were always on hand to answer any queries and helped us design and delivered a renovated flat we absolutely love. The quality of the work is better than we ever expected, such a high quality finish not just in the products but quality of refurbishment, from the floors, paint to the fixtures. We are so delighted with the work. We would highly recommend Charles Henderson to anyone embarking on a building project as they delivered a first class service!
Customer in Greater London Posted on 01/02/2019 , work completed 03/11/2018
Rear, side extension and patio
Customer Service
Quality
Value
We are extremely happy with the new ground rear and side extension that Henderson has built for us. We selected CHCBuild via competitive tender using Which? Trusted Traders and it is inevitable that you feel apprehensive about undertaking a project like this without knowing the builder at first hand. From the initial contact and seeing a reference site we felt confident that Henderson would do a good job. This confidence was not misplaced. There was no cutting corners and we have an extension with a high quality finish that was immediately part of our home. Henderson was on-site frequently checking on progress and answering our queries. We always felt we knew exactly where we stood with him. We trusted his judgement on minor changes and improvements and the end result has borne out this trust. Highly recommended.
Jennings Posted on 09/07/2018 , work completed 09/07/2018
Rear Extension Kitchen and patio works.
Customer Service
Quality
Value
Rear Extension Kitchen and patio works. We are beyond happy with our amazing rear extension, it has transformed our living space and garden. Having building work can sometimes be stressful. Henderson has always been available, hardworking and very helpful. Henderson and his team, have carried out all the work, paying attention to all of our needs and wishes. Henderson's personal approach to the work makes all the difference. We can highly recommend 'Charles Henderson Construction', to organise building work, from the start of the work right through to the finish. Gillian and David. Dollis Hill. (July,2017) read less (your username)31/07/2017 Recommended
Gillian Lister, . Posted on 14/06/2018 , work completed 14/06/2018
Great work
Customer Service
Quality
Value
Lovely to work with and efficient at rectifying any teething problems that come with a refurb.
Charlotte Hawes Posted on 11/12/2017 , work completed 11/12/2017
Rear Extension Kitchen and patio works.
Customer Service
Quality
Value
Rear Extension Kitchen and patio works. We are beyond happy with our amazing rear extension, it has transformed our living space and garden. Having building work can sometimes be stressful. Henderson has always been available, hardworking and very helpful. Henderson and his team, have carried out all the work, paying attention to all of our needs and wishes. Henderson's personal approach to the work makes all the difference. We can highly recommend 'Charles Henderson Construction', to organise building work, from the start of the work right through to the finish. Gillian and David. Dollis Hill. (July,2017)
Which? Trusted Traders Consumer Posted on 21/07/2017 , work completed 21/07/2017
Which? Local Review
Customer Service
Quality
Value
Having had Charles complete a loft conversion and extension on our house in Kensal Rise (review below), when we had some further work to have done in the garden and patio area we didn't hesitate to call Charles. Suffice to say Charles didn't disappoint us with the way he has organised this smaller task and has done a fantastic job at a reasonable price. We have always found Charles very personable, and that extends to everyone that works for him. You couldn't ask for a nice, more polite and definitely hard working group of people to be around the house.
adamwhitaker Posted on 25/10/2014 , work completed 25/10/2014
Which? Local Review
Customer Service
Quality
Value
We found Charles through this website when we were looking to renovate a house we had recently bought. It was required a fair bit of work - it had no heating, needed completely rewiring, needed new windows throughout and we wanted to convert the loft as well as add an extension to the kitchen and dining room. From the several quotes we received, Charles was certainly not the most expensive, nor was he the cheapest, but what was clear from his very detailed quote was that he didn't cut corners, used the best materials and had an eye for detail. Everything we had asked for was quoted in detail - unlike some of the 'cheaper' quotes where lots of things were missing, inevitably leading to the price rising throughout the job. We were confident Charles would manage the job proficiently from the start, and he helped us decide the details of the work and get the necessary plans and building regs. He was able to communicate clearly and really managed the entire project well. Because his quote was clear we were able to keep tabs on the costs, and Charles kept within the budget - letting us know if we changed anything (as we inevitably did!) what the cost implications were. Any extra costs were reasonable and in line with the costs he had quoted already. Unlike most builders Charles was always willing to our ideas about what we wanted and helped advise us the best way to achieve it rather than tutting and shaking his head! He certainly is not someone who looks for the easiest solution for him. We also liked the fact that we had the same team working throughout the project - this meant that each tradesman knew the project and we could talk to them direct if we wanted about details of the project. We were not able to be on site every day, but this was not a problem with Charles overseeing the project. He did this really well, and kept us in the loop and was a pleasure to deal with. The loft space he created is really fantastic - he manage to create a large room (larger than other quotes we received) and the finishing and craftsmanship was first class. The best thing is, it really feels like part of the house rather than added on. The same is true of the extension. It has transformed the downstairs of the house and again is really nicely done. There were several potentially tricky things in the design and layout, but Charles was so patient in helping us get it right. Inevitably there are hiccups in any job of this size, but Charles was never anything but a joy to deal with - polite, conscientious, very patient and always willing to go the extra mile and find a solution without breaking the bank. We have recommended Charles to a number of people who have also said how great Charles was and been more than happy with his work. We would always ask Charles to do any building work for us in the future - in fact it was such a positive experience we wouldn't use anyone else. We still stay in touch with Charles and he has really made the difference to the house, and we couldn't recommend him highly enough.
adamwhitaker Posted on 09/08/2014 , work completed 09/08/2014
Excellent job, but not always prompt.
Customer Service
Quality
Value
A very good job, a few snags here and there. Communication is fair. That's his main problem, no problem with his work.
Floretta, Middlesex Posted on 11/06/2014 , work completed 11/06/2014
Which? Local Review
Customer Service
Quality
Value
When we decided to have our loft converted to give us an extra bedroom and bathroom we also resolved to get plenty of quotes and references to avoid hasty decisions. We contacted the firms that seemed to be doing most of the work in our area. However, we also used Which Local to get a more objective view. In the main, the written quotes we received were all very standard looking documents that contained little real detail. In comparison, Charles' quote was detailed and itemised because he had taken the time to analyse our architect's plans and take note of what we spoke about at our meeting. Although his quote was higher than the other firms we felt confident that there would be no hidden costs and extras and we are very happy to say that this was indeed the case. Charles' references were superb and we spoke to a number of his past customers who had had similar work done before deciding to engage him. The whole project was managed very well. Charles made sure we were kept fully informed about what would be happening at every stage. In a work of this scale it is inevitable that some things will go wrong or at least not go to plan. Charles always dealt with these problems - which were minor - swiftly and effectively. The day to day living with building work going on was made much easier for us by Charles' staff who were all very professional, considerate and friendly. We would have no hesitation in recommending Charles. In fact, we are hoping to have him back to do more work for us in the near future. Jackie & Phil Totteridge
Ronch Posted on 08/12/2012 , work completed 08/12/2012
Which? Local Review
Customer Service
Quality
Value
I cannot praise Charles Henderson Construction (CHC) highly enough. CHC completed a loft conversion for me in August 2010. From our first meeting Charles (company director) was reliable, professional and very knowledgeable. Charles gave excellent advice and was fully involved from the drawing up of the plans to the completion of my loft conversion which included a bedroom, bathroom, new roof and boiler. Once we had agreed upon a price, which compared very favourably with other estimates I had received, no changes whatsoever were made to it despite additional little tasks being required as the work progressed. Charles and all his employees were all very reliable, meticulous, trustworthy and conscientious. I had no concerns at all about leaving them in my house when I was at work. Charles always took on board my wishes and went the extra mile and ensured that the loft conversion was carried out to my complete satisfaction. I think that a major contributing factor to the excellent personal service I received is that CHC is a well established family business and Charles assumed total responsibility for project management. Charles maintained very regular contact with me and closely inspected every aspect of the work as it was carried out. I am now the proud owner of a loft conversion that is the envy of of my family and friends and I would not hesitate to recommend CHC to anybody looking for a totally reliable company who work to the highest standard.
cooper3 Posted on 31/03/2012 , work completed 31/03/2012
Excellent job
Customer Service
Quality
Value
Charles Henderson and his team delivered a high quality work on time efficiently, I highly recommend! I have no hesitation in recommending!
Hayrish, London Posted on 12/03/2012 , work completed 12/03/2012
Which? Local Review
Customer Service
Quality
Value
After many weeks of getting quotes and ideas from loft conversion companies we were so impressed with their suggestions and commitment to the project that we chose Charles Henderson Loft and Extensions for our loft conversion project even though they were not the cheapest. The project was completed well within their quoted times and the work ethics of the workers was exceptional. We found all the workers help full and willing to make our lives as comfortable as possible whilst the work was being done. Their attention to detail was very impressive and they all demonstrated a high level of efficiency and courtesy throughout the project. I must admit we were not the easiest of people but they took it all in their stride ensuring that they left their work area clean and safe for our children. Unknown to Charles we also needed a kitchen extension. Due to the quality of work we have had them back to complete the rest of our home and their after care service has been brilliant. We will always recommend Charles Henderson Lofts & Extensions to our friends, family and neighbours.
abushidee Posted on 20/05/2011 , work completed 20/05/2011
Which? Local Review
Customer Service
Quality
Value
I had 3 quotes and CHC Group Ltd gave a good estimate i was very pleased with the loft conversion. I would recommend them.
tyron Posted on 18/08/2009 , work completed 18/08/2009