Chelsfield Solar

I first contacted this company in early January this year to request a quote for installation of solar panels. I had done the research, read really positive reviews on this company, so they were first on my list of contacts. The contact I spoke to first was Dorothy, who I believe deals with customer queries, and she seemed fairly pleasant. She asked me for my annual estimated electricity usage, which I provided in my email of 29.1.22. A Mr. Joe Burge then came round to conduct a survey on Friday, 25th March when my husband spoke to him and his colleague and Mr. Burge took the relevant measurements. They informed him they would let us have a finalised quote following the survey in a week's time. I chased the company after a week as I hadn't heard from them, and Dorothy then sent me an email stating, and I quote, " At the survey, the surveyor took a measurement of your tiles (the edge to edge, ‘tab’ length), which I think is wrong. If possible and if it is safe for you to do so, would you be able to reach the bottom row and measure the tile please:" I phoned Dorothy about this and expressed my unhappiness at being asked to do this, firstly, because we ourselves could make a mistake as Mr. Burge did and he's presumably trained - and we are not! Secondly, my husband and I are in our sixties and concerned about safety issues. To my shock, Dorothy was extremely rude and sarcastic, reluctant to have the survey re-done. Absolutely appalling, unprofessional behaviour. Don't use!

For the last 10 years my domestic PV system (3.96 kw peak) has worked continuously, but several days ago it suddenly stopped generating for no apparent reason, and the (Solaredge) inverter's LCD screen indicated the code for 'internal software error'. I rang Solaredge and one of their staff tried to re-set the inverter remotely, but couldn't do so and said I would need contact a relevant company to request a visit by their staff. Having rung Chelsfield Solar of Hertford (their website contained much useful and well ordered material) I spoke to Natalie who certainly seemed more knowledgeable than Solaredge's own staff. The latter had been very helpful and sympathetic but didn't suggest what she suggested -- namely that I initially just try re-booting the system by turning off (and back on) both the inverter output and my modem/router (in the manner she stipulated). After some minutes the application of her advice had totally resolved the problem, free of any charge to me for her time (per her company's policy re. assistance given over the 'phone). She also supplied very useful information about various aspects of Solaredge inverters etc., and I would wholeheartedly recommend her company as a first port of call for anyone with a PV system malfunction.

Chelsfield installed solar panels on my home roof. They were the most helpful and knowledgeable of all the contractors I spoke to, paid attention to my comments and made their own helpful suggestions. I spoke to several people in the organisation and found they were all knowledgeable and helpful. The installation process went without a hitch and I was very impressed at the installation team who did an excellent job, taking care to be as neat as possible with the fitting of wiring and wall boxes. The whole system was installed in one day. The panels have been working well since installation nearly 2 months ago. In all I am very pleased with my choice.

I contacted six companies for quotes before picking Chelsfield. I choose them as they were the only company to offer a no obligation site visit to discuss the quote and they are Which approved. Mike came to our house and inspected our roof, explained the install process and advised us on the best position for the battery. He also talked to us about the bird nest protection which stopped birds and rodents getting under the panels and possible causing damage. No other company mentioned this. The install was booked and the scaffolding company they used were excellent turning up on time and doing a professional job. The install of the solar system was then completed again very efficiently and all the cables were run through the internal walls. The whole process was done professionally and once finished you would never had known they were here. I cannot recommend this company more highly from the installers to Natalie and Dorothy in the office they could not have been more helpful and knowledgeable.

We contacted Chelsfield Solar about a problem with pigeons underneath our solar panels and the resulting earthing faults. From the first phone call they had a good understanding of the situation. They were prompt in responding and efficient in the work they had to do. At all stages they were courteous and helpful, explaining what they had to do. We felt confident in what they were doing. Chelsfield Solar will be our first choice for help if there are any further problems with our system. We strongly recommend them.

From planning to installation, an all-around painless procedure. We felt we were listened to well when discussing our requirements, installation team hard-working and efficient. We now look forward to the benefits of our system.

It was a pleasure dealing with this firm, from start to finish. I would recommend them based on my experience.

So the reminder came through to submit the twelfth quarterly reading and horror of horrors blank screen and a fault light on the Inverter. Don’t panic the email response said - call Mike. Which I did and he calmly talked me though the checks and readouts, just tripped the RCB fuse switch, reset it and everything came back to life. Mike was very calm and professional. Another reason to use this great business.

I highly recommend Chelsfield Solar. They came to my rescue after I had been misled and defrauded by two previous solar companies. ( I have had a system in place for four years and it has never worked properly despite more than 9 site visits and over £6,000.00 in additional costs ) . In my first phone call to Chelsfield they provided expert advice and helped me to understand exactly what the problem was likely to be with my system. They arranged a site visit and diligently identified all of the problems with the installation and supposed remedial work of the previous companies. They then provided a report for the insurers and explained to me in a jargon free way what the problems were. They reconfigured and repaired the system, (at a cost of almost half what the previous cowboys had charged who did not even fix it ). A very professional and customer focused small business, I have no hesitation in recommending them to you . Tim

After our solar inverter suffered from a lightning strike Chelsfield Solar quickly diagnosed the issue, sourced a replacement, and fitted it within a week. The work done was quick and efficient, and the guys took great care in our home. Happy to recommend them.

We needed to have our 8 solar panels removed as the house was being re-roofed. Chelsfield gave us a precise description of what was involved in removing the panels and then re-installing them afterwards. This included testing to see everything was in good working order before and afterwards. They fitted in with the roofing schedule, and kept us informed of any issues involved in adapting a system that had been installed by another firm. Their employees were prompt and considerate and made sure all was clean inside and out after the job was finished. The newly cleaned panels are up and running again.

I needed an electrical safety check done on the house I am in the process of buying and Mike was able to to fit me in at quite short notice, which I appreciated as I was due to exchange the following week! His price was very competitive and he was very friendly and knowledgeable on the phone. He arrived on time and was very friendly. I wasn't at the property so he called me afterwards to report the outcome and also sent the report shortly afterwards. All in all I am very pleased with this company and will certainly be using them again!

Chelsfield Solar has supplied my 12 panel, 4kWp solar PV system. From enquiry through proposal, survey, quotation, installation and commissioning Chelsfield Solar provided a friendly and professional service and on site teams, who were quick and efficient, appear to me to have produced a high quality end product. I would happily recommend Chelsfield Solar to anyone contemplating installing solar PV.

I was recommended Chelsfield Solar by a work colleague, I also got a couple of other quotes in for the work. I opted for Chelsfield Solar one because of the recommendation, two they were very competitive and three because Natalie in the office who I spoke to several times with questions and queries was able to answer all of them and put me at ease with her outstanding knowledge in this field. The whole process was flawless the 5 guys who turned up on the day to do the install were also very tidy, efficient and quick. I had 10 x 3.25Kw panels put in with the hot water i-boost system plus anti-bird nesting put up, they started at 8 am and were finished by 2 pm. Extra Note: I was not going to have the anti-birdnesting which was £289 but thought better of it as the cost of having it put up at a later date would prove very expensive due to scaffolding being needed again. Also now saving on heating my water tank with the i-boost and not using gas. Looking to buy an electric car or battery system in next couple of years to harvest excess electric as I am getting about 5p a Kw when selling during the day but pay 16p at night when I want it back. Top Class Service All Round. Thanks Neil

We had solar panels installed whilst converting our loft and replacing the roof taking advantage of the scaffolding already there. Natalie provided clear and helpful advice on the phone for which type of system would work best with the design of the roof (completely different and more efficient than my thoughts). The company has been easy to deal with, efficient and professional. Chelsfield liaised directly with the loft company. The struts for the panels incurred an additional expense as did the detailed plans hence extending the time to recoup costs but this was not the primary aim. I would definitely recommend this company.

I'm really delighted with my PV solar system, installed on 16th Jan this year, by Chelsfield Solar ( www.chelsfieldsolar.co.uk ). The guys are really professional. I hardly see where the cable goes, everything is well hidden and neat.The work was done in a day and the system works fine The support team is friendly and helpful all the way during my decision-making. Highly recommended. Jean-Claude, London 07/02/2017