Endorsed by Which?

Cherry Carpets Ltd

4.9

165 Reviews

Opening Hours
Today -
  • Monday 09:30–16:30
  • Tuesday 09:30–16:30
  • Wednesday 09:30–16:30
  • Thursday 09:30–16:30
  • Friday 09:30–16:30
  • Saturday - Closed
  • Sunday - Closed

About

Cherry Carpets are a well-established supplier of commercial and domestic flooring across London, Kent and Surrey. We offer a 2 year fitting guarantee on all fitting plus you will get all manufacturer guarantees which we will deal with on your behalf. We are approved contractors for Hamptons International and various other estate agents. We are members of both Checkatrade and Which Trusted Traders which confirms our reputation as a well established business. We pride ourselves on our personal touch, in contrast to the often faceless and nondescript suppliers that are found in our industry.

We have a shop where you can visit but also we can come to you. Without the overheads of big showrooms, we can afford to offer the most competitive quotes on the market. Our products are mostly next day delivery meaning we can meet tight timescales if required

What we do

  • Carpets and flooring

    • Carpet fitting
    • Carpet showrooms and shops
    • Flooring showrooms and shops
  • Flooring services

    • Floor laying
    • Carpet fitting
    • Vinyl Flooring
    • Laminate Flooring
  • More Services

    • fibre shield
    • luxury vinyl tile

Customer reviews

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4.9
165 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
Another great Job
Customer Service
Quality
Value
I have now used Cherry Carpets several times and they never fail to provide a excellent service. They provided very good advice about what sort of base my kitchen floor needed and it took some considerable time for them to remove the old one but always with a cheary smile. They take pride in there work and athough this was a small area nothing was left to chance for it to be absolutey perfect. I would not hesitate in recommending them to anybody it is hard to find such good servive these days and long may it continue
Customer in Greater London Posted on 12/09/2024 , work completed 15/07/2024
The trader replied (on 16/10/2024)
We're absolutely chuffed to bits with your glowing review of Cherry Carpets! It's fantastic to hear that we've consistently met your expectations over multiple projects. Your feedback highlights several aspects of our service that we're particularly proud of: Excellent advice on kitchen flooring requirements Thorough removal of old flooring, despite the time-consuming nature Cheerful attitude throughout the process Attention to detail, even in small areas Pride in our workmanship We're thrilled that you found our service to be top-notch, especially in today's market where quality service can be hard to come by. Your recommendation means the world to us, and we're grateful for your continued trust in Cherry Carpets. Rest assured, we'll continue to strive for excellence in all our future projects. Thank you for being a loyal customer and for taking the time to share your positive experience. Should you need our services again, we'll be more than happy to assist you with the same level of dedication and quality. Best regards, The Cherry Carpets Team
A great experience
Customer Service
Quality
Value
We've had two carpets put in by Cherry Carpets over the last couple of months and I would not hesitate to recommend them. Their service is brilliant and they really nice people to deal with. Particular shout out to our fitters Andy and Robert who did a brilliant job yesterday.
Customer in Greater London Posted on 08/11/2024 , work completed 07/11/2024
The trader replied (on 11/11/2024)
Thank you for your wonderful review of Cherry Carpets! We're delighted to hear about your positive experiences with our company over the past couple of months. Your feedback highlights several key aspects of our service that we take great pride in: Excellent overall service Pleasant customer interactions High-quality carpet installations We're particularly pleased that you found our team to be nice people to deal with. Building positive relationships with our customers is a core part of our business philosophy. Your special mention of our fitters, Andy and Robert, for their brilliant work yesterday is greatly appreciated. We'll make sure to pass along your compliments to them. Our installation team's skill and dedication are crucial to ensuring customer satisfaction. Your willingness to recommend Cherry Carpets without hesitation is the highest compliment we could receive. We strive to maintain this level of service excellence, quality, and value for all our customers. Thank you for choosing Cherry Carpets for your flooring needs and for taking the time to share your experience. We appreciate your business and look forward to serving you again in the future should you have any additional flooring requirements. Best regards, The Cherry Carpets Team
Positive experience with a Cherry on top
Customer Service
Quality
Value
I recently had Andy, Rob and Max from Cherry Carpets fit Carpet (as well as trim the bottom of the doors) in my hallway, living room and 2 bedrooms on a Friday recently. Firstly I want to say that the 3 guys were superb. Polite, chatty and just cracked on with the work, answering any questions and helping move heavy stuff around as well, they got the job done efficiently and in good time. Even hoovering up the odds and sods of mess at the end of the day. Secondly Cherry Carpets themselves. They let us take samples home for days at a time so we could be sure of the right choice and at no point did they try the hard sell on us. Every person I spoke to there over a number of days, be it on email or phone were very helpful. Of the 3 places I got quotes from they were the best price too which is always a winner. On top of this I liked that the price that they quoted included the trimming of the doors, a fitting the entire carpets and everything else needed to get it done, everywhere else gave me a price for the carpets then listed I had the pay a fitter X amount on the day, and use this other guy to trim the doors as they don’t do it, with Cherry I got the entire price for the entire thing in one package and I think for that alone I would have gone with them even if slightly more expensive. Cheers everyone for a positive experience, see you again in 12 to 15 years when I need a new one :)
Customer in Greater London Posted on 11/11/2024 , work completed 08/11/2024
The trader replied (on 13/11/2024)
Thank you for your glowing review of Cherry Carpets! We're absolutely delighted to hear about your positive experience with our company and team. Your feedback highlights several key aspects of our service that we take great pride in: Exceptional work by our fitters Andy, Rob, and Max Politeness and efficiency of our installation team Helpful assistance with moving heavy items Thorough clean-up after installation Flexible sample policy allowing you to make the right choice No-pressure sales approach Helpful and responsive communication across all channels Competitive pricing All-inclusive pricing structure for a hassle-free experience We're particularly pleased that you appreciated our all-inclusive pricing, which covers carpet fitting, door trimming, and all necessary work. We believe in transparency and simplicity for our customers. Your appreciation of our team's politeness, efficiency, and willingness to help with heavy items is wonderful to hear. We always aim to go above and beyond for our customers. The fact that you found us to be the best-priced option among your quotes is fantastic. We strive to offer excellent value without compromising on quality. Your recommendation and intention to return to us in the future (even if it's in 12 to 15 years!) is the highest compliment we could receive. We look forward to serving you again whenever you need us. Thank you for choosing Cherry Carpets for your flooring needs and for taking the time to share your experience.
Highly recommended
Customer Service
Quality
Value
I had a stair runner fitted today. Harry was so helpful keeping me updated and sorting things out for me. Terry fitted it and it looks wonderful ! I am so pleased and will definitely use Cherry Carpets again.
Customer in Greater London Posted on 21/11/2024 , work completed 21/11/2024
The trader replied (on 22/11/2024)
Thank you for your glowing review of Cherry Carpets! We're thrilled to hear about your positive experience with our stair runner installation. Your feedback highlights several key aspects of our service that we take great pride in: Excellent customer service from Harry Regular updates throughout the process Skilled installation by Terry High-quality end result We're particularly pleased that Harry kept you well-informed and helped sort things out for you. Clear communication is crucial to ensuring a smooth experience for our customers. It's fantastic to hear that Terry did a wonderful job fitting your stair runner and that you're so pleased with the result. We always aim to deliver outcomes that exceed our customers' expectations. Thank you for choosing Cherry Carpets for your stair runner needs and for taking the time to share your experience. We appreciate your business and look forward to serving you again in the future for any additional flooring requirements you may have. Best regards, The Cherry Carpets Team
Consistently reliable carpet fitting firm
Customer Service
Quality
Value
I have used Cherry Carpets three times now and every time they came round promptly, gave us clear estimates, did the work fast and well, left everything tidy, invoiced us clearly and were a pleasure to work with. Highly recommended.
BromleyG Posted on 13/03/2015 , work completed 13/03/2015
happy customer
Customer Service
Quality
Value
help to choose the carpet and flooring in the first place , when the time came the carpet and flooring was laid to a high standard by David the carpet fitter , very helpful and friendly and in good humour - a minor problem sorted quickly with no fuss by Cherry , happy customer - and they used a spray with a 10 year guarentee to protect the carpet - was on 3rd floor no lift so difficult job , clean and tidy afterwards so all good
londonlass Posted on 27/03/2015 , work completed 27/03/2015
Brilliant job
Customer Service
Quality
Value
Worked very hard and did an amazing job.
Kathleen, Berkshire Posted on 23/12/2015 , work completed 23/12/2015
Really professional, great job
Customer Service
Quality
Value
After being let down several times by other carpet fitters we finally found Cherry Carpets. Great find! The guys were really helpful & professional. We are really happy with the results.
Barry, London Posted on 12/12/2015 , work completed 12/12/2015
Great job
Customer Service
Quality
Value
The workman gave me an efficient and professional service. They were courtesy & considerate. I would highly recommend the company to family & friends.
Eric, London Posted on 09/07/2016 , work completed 09/07/2016
Brilliant job
Customer Service
Quality
Value
Very helpful. Polite. Efficient.
Ed, London Posted on 14/07/2016 , work completed 14/07/2016