Endorsed by Which?

Cherry Carpets Ltd

4.9

164 Reviews

Opening Hours
Today -
  • Monday 09:30–16:30
  • Tuesday 09:30–16:30
  • Wednesday 09:30–16:30
  • Thursday 09:30–16:30
  • Friday 09:30–16:30
  • Saturday - Closed
  • Sunday - Closed

About

Cherry Carpets are a well-established supplier of commercial and domestic flooring across London, Kent and Surrey. We offer a 2 year fitting guarantee on all fitting plus you will get all manufacturer guarantees which we will deal with on your behalf. We are approved contractors for Hamptons International and various other estate agents. We are members of both Checkatrade and Which Trusted Traders which confirms our reputation as a well established business. We pride ourselves on our personal touch, in contrast to the often faceless and nondescript suppliers that are found in our industry.

We have a shop where you can visit but also we can come to you. Without the overheads of big showrooms, we can afford to offer the most competitive quotes on the market. Our products are mostly next day delivery meaning we can meet tight timescales if required

What we do

  • Carpets and flooring

    • Carpet fitting
    • Carpet showrooms and shops
    • Flooring showrooms and shops
  • Flooring services

    • Floor laying
    • Carpet fitting
    • Vinyl Flooring
    • Laminate Flooring
  • More Services

    • fibre shield
    • luxury vinyl tile

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
164 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
Excellent work
Customer Service
Quality
Value
Great carpet installation today by the two young men from the company. The house looks luxury. Thank you
Customer in Greater London Posted on 10/10/2024 , work completed 10/10/2024
The trader replied (on 16/10/2024)
Thank you for your glowing review of our carpet installation service. We're thrilled to hear that you're pleased with the work completed on 10/10/2024. We're particularly delighted that you found: The installation work excellent Our customer service satisfactory The quality of our work high Our service good value for money It's wonderful to know that our team of "two young men" met your expectations and left your house looking luxurious. We take great pride in transforming our customers' homes and enhancing their living spaces. Your feedback is invaluable to us, and we're grateful that you took the time to share your positive experience. We strive to maintain these high standards for all our customers in Greater London and beyond. Thank you once again for choosing our company for your carpet installation needs. We look forward to serving you in the future should you require any further flooring services. Best regards, The Cherry Carpets Team
Herringbone LVT perfection
Customer Service
Quality
Value
Kerry who fitted the LVT, was extremely professional. The end result was flawless. I enjoyed communicating with Terry and Will in the shop, who were very helpful and the entire experience was fantastic. Cherry Carpets carpeted and supplied and fitted stick-down LVT. On both counts, the work was exceptionally good. Punctual, pleasant and efficient from start to finish.
Customer in Greater London Posted on 16/09/2024 , work completed 21/08/2024
The trader replied (on 16/10/2024)
We're absolutely thrilled to receive your glowing review of Cherry Carpets! It's wonderful to hear about your fantastic experience with our team and services. Your feedback highlights several key aspects of our service that we take great pride in: Kerry's exceptional professionalism and flawless LVT fitting Helpful communication with Terry and Will in the shop High-quality carpeting and LVT installation Punctuality, pleasantness, and efficiency throughout the process We're particularly pleased that you found the herringbone LVT installation to be perfect. This pattern can be challenging to execute, so it's gratifying to know that Kerry delivered such outstanding results. Your appreciation of our customer service, quality of work, and value is incredibly important to us. We strive to maintain these high standards for all our customers in Greater London and beyond. Thank you for choosing Cherry Carpets for both your carpeting and LVT needs. Your recommendation means a great deal to us, and we're grateful that you took the time to share your positive experience. Should you require any further flooring services in the future, we'll be more than happy to assist you with the same level of dedication and quality. Best regards, The Cherry Carpets Team
Another great Job
Customer Service
Quality
Value
I have now used Cherry Carpets several times and they never fail to provide a excellent service. They provided very good advice about what sort of base my kitchen floor needed and it took some considerable time for them to remove the old one but always with a cheary smile. They take pride in there work and athough this was a small area nothing was left to chance for it to be absolutey perfect. I would not hesitate in recommending them to anybody it is hard to find such good servive these days and long may it continue
Customer in Greater London Posted on 12/09/2024 , work completed 15/07/2024
The trader replied (on 16/10/2024)
We're absolutely chuffed to bits with your glowing review of Cherry Carpets! It's fantastic to hear that we've consistently met your expectations over multiple projects. Your feedback highlights several aspects of our service that we're particularly proud of: Excellent advice on kitchen flooring requirements Thorough removal of old flooring, despite the time-consuming nature Cheerful attitude throughout the process Attention to detail, even in small areas Pride in our workmanship We're thrilled that you found our service to be top-notch, especially in today's market where quality service can be hard to come by. Your recommendation means the world to us, and we're grateful for your continued trust in Cherry Carpets. Rest assured, we'll continue to strive for excellence in all our future projects. Thank you for being a loyal customer and for taking the time to share your positive experience. Should you need our services again, we'll be more than happy to assist you with the same level of dedication and quality. Best regards, The Cherry Carpets Team
Happy customer!
Customer Service
Quality
Value
I have worked with Cherry Carpets for a number of years. I am a project manager for a property company and I often reach out to cherry carpets to quote for work. I am extremely happy with the level of service I have received to date. Quotes are clear and accurate, with a quick turn around to go to site and measure up. Cherry Carpets offer a good all round service and their general response time to queries and quotes are very good! I am a happy customer.
Customer in Greater London Posted on 29/08/2024 , work completed 28/08/2024
The trader replied (on 16/10/2024)
We're absolutely delighted to receive your fantastic review of Cherry Carpets! It's incredibly rewarding to hear about your long-standing positive experience with our company, especially from the perspective of a project manager in the property industry. Your feedback highlights several key aspects of our service that we strive to excel in: Clear and accurate quotes Quick turnaround for site measurements Excellent all-round service Prompt response times to queries and quote requests We're thrilled that you've consistently found our service to meet your professional needs. Your satisfaction as a repeat customer is a testament to our commitment to maintaining high standards across all our interactions and projects. Your recommendation means a great deal to us, particularly given your experience in the property sector. We're grateful for your continued trust in Cherry Carpets for your flooring needs. Thank you for taking the time to share your positive experience. We look forward to continuing our successful working relationship and supporting your future projects with the same level of dedication and quality. Best regards, The Cherry Carpets Team
Bedroom carpet
Customer Service
Quality
Value
Cherry carpets were excellent from start to finish. We have a bedroom with an unusual shape and they could not have been more helpful with advice as to what carpet to use with the least wastage. The fitters did an excellent job and we are delighted with the new carpet. I would thoroughly recommend this company
Customer in Greater London Posted on 18/06/2024 , work completed 11/06/2024
The trader replied (on 17/10/2024)
Thank you for your wonderful review of Cherry Carpets! We're thrilled to hear about your positive experience with our services for your uniquely shaped bedroom. Your feedback highlights several aspects of our service that we take great pride in: Excellent service from start to finish Helpful advice on carpet selection to minimize wastage Expert fitting, especially in a challenging space High customer satisfaction with the final result We're particularly pleased that our team was able to provide valuable guidance on choosing the right carpet for your unusually shaped bedroom. Our goal is always to find the best solution for each customer's specific needs while ensuring efficiency and quality. Your appreciation of our customer service, quality of work, and value means a great deal to us. We strive to maintain these high standards for all our customers in Greater London and beyond. Thank you for choosing Cherry Carpets for your bedroom flooring needs. Your recommendation is incredibly valuable to us, and we're grateful that you took the time to share your positive experience. Should you require any further flooring services in the future, we'll be more than happy to assist you with the same level of dedication and expertise. Best regards, The Cherry Carpets Team
Amtico flooring
Customer Service
Quality
Value
Cherry Carpets supplied and installed new amtico throughout my whole ground floor and removed the existing floor. I went with them after they was recommended via social media. I read thier Which reviews in advance to get a feel for the company. The estinmator arrived on time and I found their quote to be thorough & more comprehensive than the other 3 quotes I had obtained with no room for confusion about who was doing what. The fitters arrived on time and were very helpful in explaining the process. The men were very pleasant and I had complete trust in them. The rubbish was removed as they went along and the place was always left as cleana dn tidy as possible whilst the works were carried out. Cherry Carpet's office kept in constant touch with me and the job was completed on time and to my satisfaction. A special thanks to Terry, Kerry, Mark, Matt and all the team.
Customer in Greater London Posted on 11/06/2024 , work completed 25/05/2024
The trader replied (on 17/10/2024)
We're absolutely thrilled to receive your glowing review of Cherry Carpets! It's wonderful to hear about your positive experience with our Amtico flooring installation throughout your ground floor. Your feedback highlights several key aspects of our service that we take great pride in: Timely and thorough estimation process Comprehensive and clear quoting Punctual and helpful fitters Clean and tidy work environment throughout the project Constant communication from our office Timely completion of the job to your satisfaction We're particularly pleased that you found our quote to be more comprehensive than others you received, leaving no room for confusion. This is exactly the level of clarity and professionalism we strive for with every client. Your appreciation of our customer service, quality of work, and value means a great deal to us. We're glad that our team - Terry, Kerry, Mark, Matt, and all others involved - met your expectations and provided a trustworthy and pleasant experience. Thank you for choosing Cherry Carpets for your Amtico flooring needs, and for taking the time to share your positive experience. Your recommendation, both on social media and through this review, is incredibly valuable to us. Should you require any further flooring services in the future, we'll be more than happy to assist you with the same level of dedication and expertise. Best regards, The Cherry Carpets Team
Great service
Customer Service
Quality
Value
Hi really friendly staff . Great welcome. Happy and helpful. Left a message and they returned my call.
Customer in Greater London Posted on 06/06/2024 , work completed 30/05/2024
The trader replied (on 18/10/2024)
Thank you for your kind words about Cherry Carpets! We're delighted to hear about your positive experience with our team. Your feedback highlights several aspects of our service that we take great pride in: Friendly staff Warm welcome Happy and helpful attitude Prompt follow-up on messages We're particularly pleased that our team was responsive to your needs, returning your call promptly. This level of attentiveness is something we strive to maintain for all our customers. Your appreciation of our customer service, quality, and value means a great deal to us. We aim to consistently deliver this level of service to all our customers in Greater London and beyond. Thank you for choosing Cherry Carpets and for taking the time to share your positive experience. Your recommendation is incredibly valuable to us. Should you require any flooring services in the future, we'll be more than happy to assist you with the same level of dedication and friendliness. Best regards, The Cherry Carpets Team
Professional, efficient and excellent value
Customer Service
Quality
Value
Extremely efficient, professional and friendly team who measured up straight away, carpeted within a couple of weeks, repositioned all the furniture afterwards and left the property immaculate. The new carpet in hallway and living room looks fantastic. Wouldn't hesitate to recommend Cherry Carpets to anyone. Thank you to the whole team.
Customer in Greater London Posted on 21/05/2024 , work completed 17/05/2024
The trader replied (on 28/10/2024)
Thank you for your glowing review of Cherry Carpets! We're thrilled to hear about your positive experience with our team and services. Your feedback highlights several key aspects of our service that we take great pride in: Efficiency and professionalism of our team Prompt measurement and quick turnaround for installation Careful handling of furniture Thorough clean-up, leaving the property immaculate High-quality carpet installation in your hallway and living room We're particularly pleased that our team met your expectations in every aspect, from the initial measurement to the final clean-up. It's wonderful to know that the new carpet in your hallway and living room looks fantastic. Your willingness to recommend Cherry Carpets is the highest compliment we could receive. We strive to maintain this level of service for all our customers in Greater London and beyond. Thank you for choosing Cherry Carpets for your flooring needs and for taking the time to share your experience. We appreciate your business and look forward to serving you again in the future if you have any additional flooring requirements. Best regards, The Cherry Carpets Team
Great service, wonderful carpet
Customer Service
Quality
Value
Very professional from start to finish. From quotation to fitting really helpful and thorough. Really pleased with our new carpet, it looks amazing and wonderful quality. We will definitely use cherry carpets when we look to change other carpets in the house. Thank you so much! Would highly recommend. :)
Customer in Greater London Posted on 19/04/2024 , work completed 26/03/2024
The trader replied (on 18/10/2024)
We're absolutely thrilled to receive your glowing review of Cherry Carpets! Your feedback highlights the key aspects of our service that we consistently strive to deliver: Efficiency and professionalism Friendly customer service Quick turnaround from measurement to installation Careful handling of furniture Thorough clean-up post-installation High-quality carpeting results We're particularly pleased that you found our team to be both professional and friendly, and that we were able to complete your hallway and living room carpeting within a couple of weeks of measurement. It's wonderful to hear that the new carpet looks fantastic and that we left your property immaculate after repositioning all the furniture. Your appreciation of our customer service, quality of work, and value means a great deal to us. We aim to maintain these high standards for all our customers in Greater London and beyond. Thank you for choosing Cherry Carpets for your carpeting needs and for taking the time to share your positive experience. Your recommendation is incredibly valuable to us. Should you require any further flooring services in the future, we'll be more than happy to assist you with the same level of dedication and expertise. Best regards, The Cherry Carpets Team
Excellent service
Customer Service
Quality
Value
Cherry carpets were very professional and a pleasure to deal with. Communication was excellent, firstly with Jordan and then Dan, and it was no problem for them to delay the installation until after our re decoration was finished. We had a new carpet in the bedroom, landing and on the stairs. Closer to the installation date they called and were able to bring the date forward by 5 days, which worked out very well for us. The quality of the underlay and carpet is outstanding, and the installer was friendly, professional, and tidied up brilliantly before leaving. I would not hesitate to recommend them to anyone who wants new carpets :)
Customer in Greater London Posted on 20/03/2024 , work completed 18/03/2024
The trader replied (on 18/10/2024)
Thank you for your wonderful review of Cherry Carpets! We're thrilled to hear about your positive experience with our services for your bedroom, landing, and stairs carpeting. Your feedback highlights several key aspects of our service that we take great pride in: Professional and pleasant customer interactions Excellent communication throughout the process Flexibility in scheduling to accommodate your needs High-quality materials (underlay and carpet) Friendly and professional installation Thorough clean-up post-installation We're particularly pleased that our team, including Jordan and Dan, maintained excellent communication with you throughout the project. Our ability to accommodate your redecoration schedule and even bring the installation date forward demonstrates our commitment to customer satisfaction. Your appreciation of the quality of our materials and installation work is gratifying. We always aim to provide top-notch products and craftsmanship to ensure our customers' complete satisfaction. Thank you for choosing Cherry Carpets for your carpeting needs and for taking the time to share your positive experience. Your recommendation is incredibly valuable to us. Should you require any further flooring services in the future, we'll be more than happy to assist you with the same level of dedication and expertise. Best regards, The Cherry Carpets Team