Endorsed by Which?

Cherry Carpets Ltd

4.9

164 Reviews

Opening Hours
Today - 09:30–16:30
  • Monday 09:30–16:30
  • Tuesday 09:30–16:30
  • Wednesday 09:30–16:30
  • Thursday 09:30–16:30
  • Friday 09:30–16:30
  • Saturday - Closed
  • Sunday - Closed

About

Cherry Carpets are a well-established supplier of commercial and domestic flooring across London, Kent and Surrey. We offer a 2 year fitting guarantee on all fitting plus you will get all manufacturer guarantees which we will deal with on your behalf. We are approved contractors for Hamptons International and various other estate agents. We are members of both Checkatrade and Which Trusted Traders which confirms our reputation as a well established business. We pride ourselves on our personal touch, in contrast to the often faceless and nondescript suppliers that are found in our industry.

We have a shop where you can visit but also we can come to you. Without the overheads of big showrooms, we can afford to offer the most competitive quotes on the market. Our products are mostly next day delivery meaning we can meet tight timescales if required

What we do

  • Carpets and flooring

    • Carpet fitting
    • Carpet showrooms and shops
    • Flooring showrooms and shops
  • Flooring services

    • Floor laying
    • Carpet fitting
    • Vinyl Flooring
    • Laminate Flooring
  • More Services

    • fibre shield
    • luxury vinyl tile

Customer reviews

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4.9
164 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
Friendly efficient service
Customer Service
Quality
Value
We were extremely happy with the service we received from Cherry Carpets from start to finish. Helpful in showroom, offering detailed product information to make choices easier, accessible on the phone to answer any queries and an excellent fitting service with polite, careful fitters leaving everything clean and tidy. Every member of staff was friendly and knowledgeable and we are delighted with the finished job : master bedroom including dressing room, upstairs hall and landing, tricky staircase and extremely large open plan sitting room/dining room
Customer in Greater London Posted on 18/03/2024 , work completed 06/03/2024
The trader replied (on 18/10/2024)
We're absolutely delighted to receive your glowing review of Cherry Carpets! Your feedback highlights the key aspects of our service that we consistently strive to deliver: Helpful and informative showroom experience Detailed product information to aid decision-making Accessible and responsive customer support Excellent fitting service Polite and careful fitters Thorough clean-up post-installation Friendly and knowledgeable staff throughout the process We're particularly pleased that you found our team helpful in the showroom, providing detailed product information to make your choices easier. It's wonderful to hear that we were accessible by phone to answer your queries, demonstrating our commitment to customer support. Your appreciation of our fitting service is gratifying. We always aim to ensure our fitters are polite, careful, and leave everything clean and tidy after the job is done. We're thrilled that you're delighted with the finished job, especially given the variety and complexity of the areas covered - master bedroom including dressing room, upstairs hall and landing, tricky staircase, and the extremely large open plan sitting room/dining room. It's a testament to our team's expertise and attention to detail. Thank you for choosing Cherry Carpets for your extensive carpeting needs and for taking the time to share your positive experience. Your recommendation is incredibly valuable to us. Should you require any further flooring services in the future, we'll be
Excellent Carpet Supplier and Fitter
Customer Service
Quality
Value
So pleased with our beautiful carpet which Cherry Carpets Ltd laid in our new loft bedroom. The team were very patient with us as we found it difficult to decide on the type & colour of the carpet we wanted. The team arrived on time to quote and then lay the carpet - they were very efficient and communication with us during the whole process was excellent. We want to especially thank the following members of the team: - Jordan (Sales/Office) - Who patiently helped us through the process of choosing and purchasing. Matt (Carpet Layer) Who did an excellent job laying the carpet and very carefully trimming the bottom of the bedroom door to just clear the height of the carpet. Dan (Sales/Office) Who was very helpful on more than several occasions when we called for additional advice, and for coordinating/arranging delivery and fitting times etc. A final thank you to Terry and all of his team at Cherry Carpets for a very professional service. We will definitely be using their services again.
Customer in Greater London Posted on 13/03/2024 , work completed 06/02/2024
The trader replied (on 18/10/2024)
Thank you for your glowing review of Cherry Carpets! We're thrilled to hear about your positive experience with our services for your new loft bedroom carpeting. Your feedback highlights several key aspects of our service that we take great pride in: Beautiful carpet quality Patient and helpful team during the decision-making process Punctual and efficient service Excellent communication throughout the project Skilled and careful installation We're particularly pleased that our team, especially Jordan, Matt, and Dan, provided you with exceptional service: Jordan's patience in helping you choose the right carpet Matt's excellent work in laying the carpet and carefully trimming the bedroom door Dan's helpfulness in providing additional advice and coordinating delivery and fitting times Your appreciation of our customer service, quality of work, and value means a great deal to us. We always aim to provide a professional and satisfying experience for all our customers in Greater London and beyond. Thank you for choosing Cherry Carpets for your loft bedroom carpeting needs and for taking the time to share your positive experience. Your recommendation and intention to use our services again are incredibly valuable to us. We look forward to assisting you with any future flooring projects, maintaining the same level of dedication and expertise. Best regards, Terry and the entire Cherry Carpets Team
Bedroom carpet laid.
Customer Service
Quality
Value
Needed a bedroom carpet laid and was concerned about furniture removal difficulties but Cherry Carpets assured us this wouldn’t be a problem. Their friendly fitters arrived and removed remaining furniture and siting our bed so that the old carpet could be removed. Everything was done underlay fitted, carpet laid and door expertly shaved to ensure perfect fit. They replaced furniture they had removed and left everything tidy taking away all the old carpet. This is the second time we have used Cherry Carpets and would highly recommend them to anyone wanting new flooring and a friendly, efficient and knowledgeable firm.
Customer in Greater London Posted on 22/02/2024 , work completed 19/02/2024
The trader replied (on 18/10/2024)
Thank you for your wonderful review of Cherry Carpets! We're delighted to hear about your positive experience with our bedroom carpet installation service. Your feedback highlights several key aspects of our service that we take great pride in: Reassuring customer concerns about furniture removal Friendly and efficient fitters Comprehensive service including furniture removal and replacement Expert installation, including underlay fitting and door adjustment Thorough clean-up, including removal of old carpet Consistent quality service across multiple engagements We're particularly pleased that we were able to address your concerns about furniture removal difficulties. Our team's ability to handle the entire process - from removing and replacing furniture to expertly shaving the door for a perfect fit - demonstrates our commitment to providing a hassle-free experience for our customers. Your appreciation of our customer service, quality of work, and value means a great deal to us. We always aim to deliver friendly, efficient, and knowledgeable service to all our customers in Greater London and beyond. The fact that this is the second time you've used our services and would highly recommend us is the highest compliment we could receive. It's a testament to our consistent quality and customer-focused approach. Thank you for choosing Cherry Carpets for your bedroom carpeting needs and for taking the time to share your positive experience.
A pleasure to place our formal order with a nice family firm.
Customer Service
Quality
Value
My wife and I are delighted that Cherry Carpets have completed our order to a very high standard and on time. This was due to the excellent planning by Dan in the front office and the two operatives Matt & Max all of whom carried out their respective tasks in a friendly, very efficient and highly professional way. I am also extremely pleased to mention that this is the second contract Cherry Carpets have undertaken for us and on each occasion it has been a pleasure to place our orders with such a good family company because they are nice people to work with and their charges are fair & reasonable. Consequently, we have no hesitation whatsoever in recommending Cherry Carpets to prospective clients. In closing we also confirm this Review is confirmed without reservation. E.W. and F.P. RICHARDS
Customer in Greater London Posted on 14/02/2024 , work completed 10/02/2024
The trader replied (on 28/10/2024)
We're absolutely thrilled to receive your glowing review of Cherry Carpets! It's wonderful to hear that we've successfully completed your order to a high standard and on time, meeting your expectations once again. Your feedback highlights several key aspects of our service that we take great pride in: Excellent planning and coordination by Dan in the front office Highly professional and efficient installation by Matt and Max Friendly and approachable staff throughout the process Fair and reasonable pricing Consistent quality across multiple projects We're particularly pleased that this is the second time you've chosen Cherry Carpets for your flooring needs. Your continued trust in our services is the highest compliment we could receive. Your appreciation of our family company ethos and the pleasant experience of working with our team means a great deal to us. We strive to maintain these high standards of professionalism, efficiency, and friendliness for all our customers. Thank you for your strong recommendation to prospective clients. Your endorsement, given without reservation, is incredibly valuable to us and motivates us to continue delivering exceptional service. We're grateful for your business and for taking the time to share your positive experience. Should you require any further flooring services in the future, we'll be more than happy to assist you with the same level of dedication and expertise. Best regards, The Cherry Carpets Team
Efficient, courteous and lovely result
Customer Service
Quality
Value
We recarpeted my entire flat and I can't fault the product and the service. Would recommend Cherry Carpets to everyone.
Customer in Greater London Posted on 09/01/2024 , work completed 09/12/2023
The trader replied (on 28/10/2024)
Thank you for your fantastic review of Cherry Carpets! We're delighted to hear that you're completely satisfied with both our product and service for your entire flat recarpeting project. Your endorsement means a great deal to us. We always strive to provide top-quality carpets and exceptional service to all our customers in Greater London and beyond. We're particularly pleased that you would recommend Cherry Carpets to everyone. This kind of recommendation is the highest compliment we could receive and motivates us to maintain our high standards. Thank you for choosing Cherry Carpets for your flooring needs and for taking the time to share your positive experience. We appreciate your business and look forward to serving you again should you have any future flooring requirements. Best regards, The Cherry Carpets Team
Great carpets at a fair price and the best possible fitters and customer service
Customer Service
Quality
Value
Really impressed with this company. I used them based on the good experience of someone else. A good range of floor covering at a fair price but I must highlight the work of the fitters, which is excellent and their customer service is the best. They recommended a good quality, family and pet proof carpet to me and I can testify that the carpet looks great and is performing well. Their attention to detail during my carpet fitting was a joy to see, they tidied up after themselves and removed all the waste, including the old carpet (such a relief). I asked them to come back and investigate a minor issue, turned out it was nothing to do with them but they fixed it for me anyway. They really do care about their customer experience and I'm so glad I've used them. 10 out of 10 from me. Would not hesitate to recommend them.
Customer in Greater London Posted on 25/11/2023 , work completed 20/11/2023
The trader replied (on 28/10/2024)
Dear valued customer, We are absolutely thrilled to receive your glowing review of Cherry Carpets! Your feedback is incredibly valuable to us, and we're delighted that your experience with our company has been so positive. Your review highlights several key aspects of our service that we take great pride in: Wide range of floor coverings at fair prices Excellent workmanship from our fitters Outstanding customer service Knowledgeable product recommendations Attention to detail during installation Thorough clean-up and waste removal Going above and beyond to address concerns We're particularly pleased that the carpet we recommended is performing well for your family and pets. It's wonderful to know that our team's attention to detail during the fitting process was appreciated and that they left your space clean and tidy. Your experience with our after-sales service, where we addressed a minor issue even though it wasn't related to our work, exemplifies our commitment to customer satisfaction. We believe in building long-lasting relationships with our customers, and we're glad this shone through in your experience. Your perfect 10 out of 10 rating and willingness to recommend us without hesitation is the highest compliment we could receive. We strive to maintain this level of service for all our customers. Thank you for choosing Cherry Carpets and for taking the time to share your experience. We look forward to serving you again should you have any future flooring needs.
Great service from start to finish.
This was our second order with Cherry Carpets for commercial grade carpet for our office spaces, top quality product, & service. Would highly recommend Cherry Carpets for all my flooring needs.
Customer in Greater London Posted on 08/11/2023 (Reviewer did not use service)
The trader replied (on 27/11/2023)
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with Cherry Carpets for the second time. We take pride in providing top-quality products and excellent service to our customers. It's fantastic to know that you would highly recommend us for all your flooring needs. We appreciate your trust in us and look forward to serving you in the future.
LVT fitted in four rooms
Customer Service
Quality
Value
Really impressed with the service provided by Cherry Carpets. Everything from the initial quote onwards was handled very professionally. Cherry Carpets were polite, punctual, and showed a great amount of attention to detail. The floor looks fantastic and has drawn a lot of compliments!
Customer in Greater London Posted on 29/10/2023 , work completed 17/04/2023
The trader replied (on 27/11/2023)
Thank you for your positive feedback. We are delighted to hear that you were impressed with the service provided. Our team takes pride in delivering professional and polite service from the initial quote to the final installation. We are glad that we could meet your expectations and provide a floor that looks fantastic.
Cherry Carpets
Customer Service
Quality
Value
All of the staff at Cherry Carpets are extremely knowledgable, professional & friendly.I have received great advice for my stairs and bedroom carpet. I have a dog who was taken into consideration with my choice of carpet & the finish. Cherry Carpets delivered and fitted an excellent quality carpet that myself & the dog are delighted with.
Customer in Greater London Posted on 24/10/2023 , work completed 16/10/2023
The trader replied (on 27/11/2023)
Thank you so much for your kind words and excellent rating! We are thrilled to hear that you had a wonderful experience with our team at Cherry Carpets. Our knowledgeable and professional staff takes great pride in providing exceptional service and offering expert advice to our valued customers like yourself. We understand the importance of considering your furry friend when choosing the perfect carpet, and we're glad we could help you make the right choice. It brings us joy to know that both you and your dog are delighted with the excellent quality carpet we delivered and fitted. We truly appreciate your business and the trust you've placed in us.
New carpet
I use to go carpet right, but not happy with carpet and service I received. I visited Cherry carpets to get my stairs and landing carpet, from the moment I went into the shop I was greeted with a smile, they helped me choose my carpet which looks lovely. The service I received was amazing, Matt came around and laid the carpet, what a perfectionist,he was here quite a while, but what a lovely job. I would definitely recommend Cherry Carpets.
Customer in Greater London Posted on 19/10/2023 (Reviewer did not use service)
The trader replied (on 28/10/2024)
Thank you for your wonderful review of Cherry Carpets! We're delighted to hear about your positive experience with us for your stairs and landing carpet installation. Your feedback highlights several aspects of our service that we take great pride in: Warm and friendly welcome in our shop Helpful guidance in choosing the right carpet Amazing overall service Exceptional installation work by Matt Attention to detail and commitment to quality We're particularly pleased that you found Matt to be a perfectionist in his work. Our team's dedication to ensuring a high-quality installation, even if it takes a bit longer, is a core part of our commitment to customer satisfaction. It's wonderful to know that you're happy with the look of your new carpet. We always aim to help our customers find the perfect flooring solution for their homes. Your recommendation means a great deal to us. We strive to provide a level of service and quality that sets us apart, and it's rewarding to hear that we've achieved this for you. Thank you for choosing Cherry Carpets for your flooring needs and for taking the time to share your experience. We appreciate your business and look forward to serving you again in the future should you have any additional flooring requirements. Best regards, The Cherry Carpets Team