Endorsed by Which?

Cherry Carpets Ltd

4.9

170 Reviews

Opening Hours
Today - 09:30–16:30
  • Monday 09:30–16:30
  • Tuesday 09:30–16:30
  • Wednesday 09:30–16:30
  • Thursday 09:30–16:30
  • Friday 09:30–16:30
  • Saturday - Closed
  • Sunday - Closed

About

Cherry Carpets are a well-established supplier of commercial and domestic flooring across London, Kent and Surrey. We offer a 2 year fitting guarantee on all fitting plus you will get all manufacturer guarantees which we will deal with on your behalf. We are approved contractors for Hamptons International and various other estate agents. We are members of both Checkatrade and Which Trusted Traders which confirms our reputation as a well established business. We pride ourselves on our personal touch, in contrast to the often faceless and nondescript suppliers that are found in our industry.

We have a shop where you can visit but also we can come to you. Without the overheads of big showrooms, we can afford to offer the most competitive quotes on the market. Our products are mostly next day delivery meaning we can meet tight timescales if required

What we do

  • Carpets and flooring

    • Carpet fitting
    • Carpet showrooms and shops
    • Flooring showrooms and shops
  • Flooring services

    • Floor laying
    • Carpet fitting
    • Vinyl Flooring
    • Laminate Flooring
  • More Services

    • fibre shield
    • luxury vinyl tile

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
170 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
Bedroom carpet
Customer Service
Quality
Value
Cherry carpets were excellent from start to finish. We have a bedroom with an unusual shape and they could not have been more helpful with advice as to what carpet to use with the least wastage. The fitters did an excellent job and we are delighted with the new carpet. I would thoroughly recommend this company
Customer in Greater London Posted on 18/06/2024 , work completed 11/06/2024
The trader replied (on 17/10/2024)
Thank you for your wonderful review of Cherry Carpets! We're thrilled to hear about your positive experience with our services for your uniquely shaped bedroom. Your feedback highlights several aspects of our service that we take great pride in: Excellent service from start to finish Helpful advice on carpet selection to minimize wastage Expert fitting, especially in a challenging space High customer satisfaction with the final result We're particularly pleased that our team was able to provide valuable guidance on choosing the right carpet for your unusually shaped bedroom. Our goal is always to find the best solution for each customer's specific needs while ensuring efficiency and quality. Your appreciation of our customer service, quality of work, and value means a great deal to us. We strive to maintain these high standards for all our customers in Greater London and beyond. Thank you for choosing Cherry Carpets for your bedroom flooring needs. Your recommendation is incredibly valuable to us, and we're grateful that you took the time to share your positive experience. Should you require any further flooring services in the future, we'll be more than happy to assist you with the same level of dedication and expertise. Best regards, The Cherry Carpets Team
Amtico flooring
Customer Service
Quality
Value
Cherry Carpets supplied and installed new amtico throughout my whole ground floor and removed the existing floor. I went with them after they was recommended via social media. I read thier Which reviews in advance to get a feel for the company. The estinmator arrived on time and I found their quote to be thorough & more comprehensive than the other 3 quotes I had obtained with no room for confusion about who was doing what. The fitters arrived on time and were very helpful in explaining the process. The men were very pleasant and I had complete trust in them. The rubbish was removed as they went along and the place was always left as cleana dn tidy as possible whilst the works were carried out. Cherry Carpet's office kept in constant touch with me and the job was completed on time and to my satisfaction. A special thanks to Terry, Kerry, Mark, Matt and all the team.
Customer in Greater London Posted on 11/06/2024 , work completed 25/05/2024
The trader replied (on 17/10/2024)
We're absolutely thrilled to receive your glowing review of Cherry Carpets! It's wonderful to hear about your positive experience with our Amtico flooring installation throughout your ground floor. Your feedback highlights several key aspects of our service that we take great pride in: Timely and thorough estimation process Comprehensive and clear quoting Punctual and helpful fitters Clean and tidy work environment throughout the project Constant communication from our office Timely completion of the job to your satisfaction We're particularly pleased that you found our quote to be more comprehensive than others you received, leaving no room for confusion. This is exactly the level of clarity and professionalism we strive for with every client. Your appreciation of our customer service, quality of work, and value means a great deal to us. We're glad that our team - Terry, Kerry, Mark, Matt, and all others involved - met your expectations and provided a trustworthy and pleasant experience. Thank you for choosing Cherry Carpets for your Amtico flooring needs, and for taking the time to share your positive experience. Your recommendation, both on social media and through this review, is incredibly valuable to us. Should you require any further flooring services in the future, we'll be more than happy to assist you with the same level of dedication and expertise. Best regards, The Cherry Carpets Team
Great service
Customer Service
Quality
Value
Hi really friendly staff . Great welcome. Happy and helpful. Left a message and they returned my call.
Customer in Greater London Posted on 06/06/2024 , work completed 30/05/2024
The trader replied (on 18/10/2024)
Thank you for your kind words about Cherry Carpets! We're delighted to hear about your positive experience with our team. Your feedback highlights several aspects of our service that we take great pride in: Friendly staff Warm welcome Happy and helpful attitude Prompt follow-up on messages We're particularly pleased that our team was responsive to your needs, returning your call promptly. This level of attentiveness is something we strive to maintain for all our customers. Your appreciation of our customer service, quality, and value means a great deal to us. We aim to consistently deliver this level of service to all our customers in Greater London and beyond. Thank you for choosing Cherry Carpets and for taking the time to share your positive experience. Your recommendation is incredibly valuable to us. Should you require any flooring services in the future, we'll be more than happy to assist you with the same level of dedication and friendliness. Best regards, The Cherry Carpets Team
Professional, efficient and excellent value
Customer Service
Quality
Value
Extremely efficient, professional and friendly team who measured up straight away, carpeted within a couple of weeks, repositioned all the furniture afterwards and left the property immaculate. The new carpet in hallway and living room looks fantastic. Wouldn't hesitate to recommend Cherry Carpets to anyone. Thank you to the whole team.
Customer in Greater London Posted on 21/05/2024 , work completed 17/05/2024
The trader replied (on 28/10/2024)
Thank you for your glowing review of Cherry Carpets! We're thrilled to hear about your positive experience with our team and services. Your feedback highlights several key aspects of our service that we take great pride in: Efficiency and professionalism of our team Prompt measurement and quick turnaround for installation Careful handling of furniture Thorough clean-up, leaving the property immaculate High-quality carpet installation in your hallway and living room We're particularly pleased that our team met your expectations in every aspect, from the initial measurement to the final clean-up. It's wonderful to know that the new carpet in your hallway and living room looks fantastic. Your willingness to recommend Cherry Carpets is the highest compliment we could receive. We strive to maintain this level of service for all our customers in Greater London and beyond. Thank you for choosing Cherry Carpets for your flooring needs and for taking the time to share your experience. We appreciate your business and look forward to serving you again in the future if you have any additional flooring requirements. Best regards, The Cherry Carpets Team
Great service, wonderful carpet
Customer Service
Quality
Value
Very professional from start to finish. From quotation to fitting really helpful and thorough. Really pleased with our new carpet, it looks amazing and wonderful quality. We will definitely use cherry carpets when we look to change other carpets in the house. Thank you so much! Would highly recommend. :)
Customer in Greater London Posted on 19/04/2024 , work completed 26/03/2024
The trader replied (on 18/10/2024)
We're absolutely thrilled to receive your glowing review of Cherry Carpets! Your feedback highlights the key aspects of our service that we consistently strive to deliver: Efficiency and professionalism Friendly customer service Quick turnaround from measurement to installation Careful handling of furniture Thorough clean-up post-installation High-quality carpeting results We're particularly pleased that you found our team to be both professional and friendly, and that we were able to complete your hallway and living room carpeting within a couple of weeks of measurement. It's wonderful to hear that the new carpet looks fantastic and that we left your property immaculate after repositioning all the furniture. Your appreciation of our customer service, quality of work, and value means a great deal to us. We aim to maintain these high standards for all our customers in Greater London and beyond. Thank you for choosing Cherry Carpets for your carpeting needs and for taking the time to share your positive experience. Your recommendation is incredibly valuable to us. Should you require any further flooring services in the future, we'll be more than happy to assist you with the same level of dedication and expertise. Best regards, The Cherry Carpets Team
Excellent service
Customer Service
Quality
Value
Cherry carpets were very professional and a pleasure to deal with. Communication was excellent, firstly with Jordan and then Dan, and it was no problem for them to delay the installation until after our re decoration was finished. We had a new carpet in the bedroom, landing and on the stairs. Closer to the installation date they called and were able to bring the date forward by 5 days, which worked out very well for us. The quality of the underlay and carpet is outstanding, and the installer was friendly, professional, and tidied up brilliantly before leaving. I would not hesitate to recommend them to anyone who wants new carpets :)
Customer in Greater London Posted on 20/03/2024 , work completed 18/03/2024
The trader replied (on 18/10/2024)
Thank you for your wonderful review of Cherry Carpets! We're thrilled to hear about your positive experience with our services for your bedroom, landing, and stairs carpeting. Your feedback highlights several key aspects of our service that we take great pride in: Professional and pleasant customer interactions Excellent communication throughout the process Flexibility in scheduling to accommodate your needs High-quality materials (underlay and carpet) Friendly and professional installation Thorough clean-up post-installation We're particularly pleased that our team, including Jordan and Dan, maintained excellent communication with you throughout the project. Our ability to accommodate your redecoration schedule and even bring the installation date forward demonstrates our commitment to customer satisfaction. Your appreciation of the quality of our materials and installation work is gratifying. We always aim to provide top-notch products and craftsmanship to ensure our customers' complete satisfaction. Thank you for choosing Cherry Carpets for your carpeting needs and for taking the time to share your positive experience. Your recommendation is incredibly valuable to us. Should you require any further flooring services in the future, we'll be more than happy to assist you with the same level of dedication and expertise. Best regards, The Cherry Carpets Team
Friendly efficient service
Customer Service
Quality
Value
We were extremely happy with the service we received from Cherry Carpets from start to finish. Helpful in showroom, offering detailed product information to make choices easier, accessible on the phone to answer any queries and an excellent fitting service with polite, careful fitters leaving everything clean and tidy. Every member of staff was friendly and knowledgeable and we are delighted with the finished job : master bedroom including dressing room, upstairs hall and landing, tricky staircase and extremely large open plan sitting room/dining room
Customer in Greater London Posted on 18/03/2024 , work completed 06/03/2024
The trader replied (on 18/10/2024)
We're absolutely delighted to receive your glowing review of Cherry Carpets! Your feedback highlights the key aspects of our service that we consistently strive to deliver: Helpful and informative showroom experience Detailed product information to aid decision-making Accessible and responsive customer support Excellent fitting service Polite and careful fitters Thorough clean-up post-installation Friendly and knowledgeable staff throughout the process We're particularly pleased that you found our team helpful in the showroom, providing detailed product information to make your choices easier. It's wonderful to hear that we were accessible by phone to answer your queries, demonstrating our commitment to customer support. Your appreciation of our fitting service is gratifying. We always aim to ensure our fitters are polite, careful, and leave everything clean and tidy after the job is done. We're thrilled that you're delighted with the finished job, especially given the variety and complexity of the areas covered - master bedroom including dressing room, upstairs hall and landing, tricky staircase, and the extremely large open plan sitting room/dining room. It's a testament to our team's expertise and attention to detail. Thank you for choosing Cherry Carpets for your extensive carpeting needs and for taking the time to share your positive experience. Your recommendation is incredibly valuable to us. Should you require any further flooring services in the future, we'll be
Excellent Carpet Supplier and Fitter
Customer Service
Quality
Value
So pleased with our beautiful carpet which Cherry Carpets Ltd laid in our new loft bedroom. The team were very patient with us as we found it difficult to decide on the type & colour of the carpet we wanted. The team arrived on time to quote and then lay the carpet - they were very efficient and communication with us during the whole process was excellent. We want to especially thank the following members of the team: - Jordan (Sales/Office) - Who patiently helped us through the process of choosing and purchasing. Matt (Carpet Layer) Who did an excellent job laying the carpet and very carefully trimming the bottom of the bedroom door to just clear the height of the carpet. Dan (Sales/Office) Who was very helpful on more than several occasions when we called for additional advice, and for coordinating/arranging delivery and fitting times etc. A final thank you to Terry and all of his team at Cherry Carpets for a very professional service. We will definitely be using their services again.
Customer in Greater London Posted on 13/03/2024 , work completed 06/02/2024
The trader replied (on 18/10/2024)
Thank you for your glowing review of Cherry Carpets! We're thrilled to hear about your positive experience with our services for your new loft bedroom carpeting. Your feedback highlights several key aspects of our service that we take great pride in: Beautiful carpet quality Patient and helpful team during the decision-making process Punctual and efficient service Excellent communication throughout the project Skilled and careful installation We're particularly pleased that our team, especially Jordan, Matt, and Dan, provided you with exceptional service: Jordan's patience in helping you choose the right carpet Matt's excellent work in laying the carpet and carefully trimming the bedroom door Dan's helpfulness in providing additional advice and coordinating delivery and fitting times Your appreciation of our customer service, quality of work, and value means a great deal to us. We always aim to provide a professional and satisfying experience for all our customers in Greater London and beyond. Thank you for choosing Cherry Carpets for your loft bedroom carpeting needs and for taking the time to share your positive experience. Your recommendation and intention to use our services again are incredibly valuable to us. We look forward to assisting you with any future flooring projects, maintaining the same level of dedication and expertise. Best regards, Terry and the entire Cherry Carpets Team
Bedroom carpet laid.
Customer Service
Quality
Value
Needed a bedroom carpet laid and was concerned about furniture removal difficulties but Cherry Carpets assured us this wouldn’t be a problem. Their friendly fitters arrived and removed remaining furniture and siting our bed so that the old carpet could be removed. Everything was done underlay fitted, carpet laid and door expertly shaved to ensure perfect fit. They replaced furniture they had removed and left everything tidy taking away all the old carpet. This is the second time we have used Cherry Carpets and would highly recommend them to anyone wanting new flooring and a friendly, efficient and knowledgeable firm.
Customer in Greater London Posted on 22/02/2024 , work completed 19/02/2024
The trader replied (on 18/10/2024)
Thank you for your wonderful review of Cherry Carpets! We're delighted to hear about your positive experience with our bedroom carpet installation service. Your feedback highlights several key aspects of our service that we take great pride in: Reassuring customer concerns about furniture removal Friendly and efficient fitters Comprehensive service including furniture removal and replacement Expert installation, including underlay fitting and door adjustment Thorough clean-up, including removal of old carpet Consistent quality service across multiple engagements We're particularly pleased that we were able to address your concerns about furniture removal difficulties. Our team's ability to handle the entire process - from removing and replacing furniture to expertly shaving the door for a perfect fit - demonstrates our commitment to providing a hassle-free experience for our customers. Your appreciation of our customer service, quality of work, and value means a great deal to us. We always aim to deliver friendly, efficient, and knowledgeable service to all our customers in Greater London and beyond. The fact that this is the second time you've used our services and would highly recommend us is the highest compliment we could receive. It's a testament to our consistent quality and customer-focused approach. Thank you for choosing Cherry Carpets for your bedroom carpeting needs and for taking the time to share your positive experience.
A pleasure to place our formal order with a nice family firm.
Customer Service
Quality
Value
My wife and I are delighted that Cherry Carpets have completed our order to a very high standard and on time. This was due to the excellent planning by Dan in the front office and the two operatives Matt & Max all of whom carried out their respective tasks in a friendly, very efficient and highly professional way. I am also extremely pleased to mention that this is the second contract Cherry Carpets have undertaken for us and on each occasion it has been a pleasure to place our orders with such a good family company because they are nice people to work with and their charges are fair & reasonable. Consequently, we have no hesitation whatsoever in recommending Cherry Carpets to prospective clients. In closing we also confirm this Review is confirmed without reservation. E.W. and F.P. RICHARDS
Customer in Greater London Posted on 14/02/2024 , work completed 10/02/2024
The trader replied (on 28/10/2024)
We're absolutely thrilled to receive your glowing review of Cherry Carpets! It's wonderful to hear that we've successfully completed your order to a high standard and on time, meeting your expectations once again. Your feedback highlights several key aspects of our service that we take great pride in: Excellent planning and coordination by Dan in the front office Highly professional and efficient installation by Matt and Max Friendly and approachable staff throughout the process Fair and reasonable pricing Consistent quality across multiple projects We're particularly pleased that this is the second time you've chosen Cherry Carpets for your flooring needs. Your continued trust in our services is the highest compliment we could receive. Your appreciation of our family company ethos and the pleasant experience of working with our team means a great deal to us. We strive to maintain these high standards of professionalism, efficiency, and friendliness for all our customers. Thank you for your strong recommendation to prospective clients. Your endorsement, given without reservation, is incredibly valuable to us and motivates us to continue delivering exceptional service. We're grateful for your business and for taking the time to share your positive experience. Should you require any further flooring services in the future, we'll be more than happy to assist you with the same level of dedication and expertise. Best regards, The Cherry Carpets Team