Endorsed by Which?

Cherry Carpets Ltd

4.9

165 Reviews

Opening Hours
Today - 09:30–16:30
  • Monday 09:30–16:30
  • Tuesday 09:30–16:30
  • Wednesday 09:30–16:30
  • Thursday 09:30–16:30
  • Friday 09:30–16:30
  • Saturday - Closed
  • Sunday - Closed

About

Cherry Carpets are a well-established supplier of commercial and domestic flooring across London, Kent and Surrey. We offer a 2 year fitting guarantee on all fitting plus you will get all manufacturer guarantees which we will deal with on your behalf. We are approved contractors for Hamptons International and various other estate agents. We are members of both Checkatrade and Which Trusted Traders which confirms our reputation as a well established business. We pride ourselves on our personal touch, in contrast to the often faceless and nondescript suppliers that are found in our industry.

We have a shop where you can visit but also we can come to you. Without the overheads of big showrooms, we can afford to offer the most competitive quotes on the market. Our products are mostly next day delivery meaning we can meet tight timescales if required

What we do

  • Carpets and flooring

    • Carpet fitting
    • Carpet showrooms and shops
    • Flooring showrooms and shops
  • Flooring services

    • Floor laying
    • Carpet fitting
    • Vinyl Flooring
    • Laminate Flooring
  • More Services

    • fibre shield
    • luxury vinyl tile

Customer reviews

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4.9
165 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
Great work
Customer Service
Quality
Value
Very pleased with the service and quality of my carpet. Very professional and great customer service. Highly recommended. Definitely will use them again.
Customer in Greater London Posted on 20/11/2021 , work completed 19/11/2021
Great Service when replacing existing floor - Highly recommend
Customer Service
Quality
Value
Cherry Carpets removed the existing flooring, levelled the floor and laid new LVT, throughout our kitchen/diner, hall and WC. They provided a very good service from initial survey to completion of work. Everyone we dealt with was friendly and professional. The fitters went out of their way to fit the work around our family and with the minimum amount of disruption. They also managed to complete the work ahead of schedule. The staff are all in house and this shows in the approach to and quality of the work. We are very happy with the end result and have no hesitation in recommending them.
Matt in Greater London Posted on 22/05/2022 , work completed 20/05/2022
LVT fitted in four rooms
Customer Service
Quality
Value
Really impressed with the service provided by Cherry Carpets. Everything from the initial quote onwards was handled very professionally. Cherry Carpets were polite, punctual, and showed a great amount of attention to detail. The floor looks fantastic and has drawn a lot of compliments!
Customer in Greater London Posted on 29/10/2023 , work completed 17/04/2023
The trader replied (on 27/11/2023)
Thank you for your positive feedback. We are delighted to hear that you were impressed with the service provided. Our team takes pride in delivering professional and polite service from the initial quote to the final installation. We are glad that we could meet your expectations and provide a floor that looks fantastic.
Great carpets at a fair price and the best possible fitters and customer service
Customer Service
Quality
Value
Really impressed with this company. I used them based on the good experience of someone else. A good range of floor covering at a fair price but I must highlight the work of the fitters, which is excellent and their customer service is the best. They recommended a good quality, family and pet proof carpet to me and I can testify that the carpet looks great and is performing well. Their attention to detail during my carpet fitting was a joy to see, they tidied up after themselves and removed all the waste, including the old carpet (such a relief). I asked them to come back and investigate a minor issue, turned out it was nothing to do with them but they fixed it for me anyway. They really do care about their customer experience and I'm so glad I've used them. 10 out of 10 from me. Would not hesitate to recommend them.
Customer in Greater London Posted on 25/11/2023 , work completed 20/11/2023
The trader replied (on 28/10/2024)
Dear valued customer, We are absolutely thrilled to receive your glowing review of Cherry Carpets! Your feedback is incredibly valuable to us, and we're delighted that your experience with our company has been so positive. Your review highlights several key aspects of our service that we take great pride in: Wide range of floor coverings at fair prices Excellent workmanship from our fitters Outstanding customer service Knowledgeable product recommendations Attention to detail during installation Thorough clean-up and waste removal Going above and beyond to address concerns We're particularly pleased that the carpet we recommended is performing well for your family and pets. It's wonderful to know that our team's attention to detail during the fitting process was appreciated and that they left your space clean and tidy. Your experience with our after-sales service, where we addressed a minor issue even though it wasn't related to our work, exemplifies our commitment to customer satisfaction. We believe in building long-lasting relationships with our customers, and we're glad this shone through in your experience. Your perfect 10 out of 10 rating and willingness to recommend us without hesitation is the highest compliment we could receive. We strive to maintain this level of service for all our customers. Thank you for choosing Cherry Carpets and for taking the time to share your experience. We look forward to serving you again should you have any future flooring needs.
New carpet
I use to go carpet right, but not happy with carpet and service I received. I visited Cherry carpets to get my stairs and landing carpet, from the moment I went into the shop I was greeted with a smile, they helped me choose my carpet which looks lovely. The service I received was amazing, Matt came around and laid the carpet, what a perfectionist,he was here quite a while, but what a lovely job. I would definitely recommend Cherry Carpets.
Customer in Greater London Posted on 19/10/2023 (Reviewer did not use service)
The trader replied (on 28/10/2024)
Thank you for your wonderful review of Cherry Carpets! We're delighted to hear about your positive experience with us for your stairs and landing carpet installation. Your feedback highlights several aspects of our service that we take great pride in: Warm and friendly welcome in our shop Helpful guidance in choosing the right carpet Amazing overall service Exceptional installation work by Matt Attention to detail and commitment to quality We're particularly pleased that you found Matt to be a perfectionist in his work. Our team's dedication to ensuring a high-quality installation, even if it takes a bit longer, is a core part of our commitment to customer satisfaction. It's wonderful to know that you're happy with the look of your new carpet. We always aim to help our customers find the perfect flooring solution for their homes. Your recommendation means a great deal to us. We strive to provide a level of service and quality that sets us apart, and it's rewarding to hear that we've achieved this for you. Thank you for choosing Cherry Carpets for your flooring needs and for taking the time to share your experience. We appreciate your business and look forward to serving you again in the future should you have any additional flooring requirements. Best regards, The Cherry Carpets Team
Happy customer!
Customer Service
Quality
Value
I have worked with Cherry Carpets for a number of years. I am a project manager for a property company and I often reach out to cherry carpets to quote for work. I am extremely happy with the level of service I have received to date. Quotes are clear and accurate, with a quick turn around to go to site and measure up. Cherry Carpets offer a good all round service and their general response time to queries and quotes are very good! I am a happy customer.
Customer in Greater London Posted on 29/08/2024 , work completed 28/08/2024
The trader replied (on 16/10/2024)
We're absolutely delighted to receive your fantastic review of Cherry Carpets! It's incredibly rewarding to hear about your long-standing positive experience with our company, especially from the perspective of a project manager in the property industry. Your feedback highlights several key aspects of our service that we strive to excel in: Clear and accurate quotes Quick turnaround for site measurements Excellent all-round service Prompt response times to queries and quote requests We're thrilled that you've consistently found our service to meet your professional needs. Your satisfaction as a repeat customer is a testament to our commitment to maintaining high standards across all our interactions and projects. Your recommendation means a great deal to us, particularly given your experience in the property sector. We're grateful for your continued trust in Cherry Carpets for your flooring needs. Thank you for taking the time to share your positive experience. We look forward to continuing our successful working relationship and supporting your future projects with the same level of dedication and quality. Best regards, The Cherry Carpets Team
Fantastic Service
Customer Service
Quality
Value
Cherry Carpets have just done my stairs. Looks amazing & a very reasonable price too. Everyone I’ve met at Cherry have been great, so friendly, the guys in the shop were very patient with me when I couldn’t make up my mind and at no point did I feel rushed. The fitter that came was lovely too, very polite, courteous, and very clean - he even hoovered my carpet before he left. Couldn’t recommend them more. What a great service from start to finish.
Customer in Greater London Posted on 26/11/2024 , work completed 26/11/2024
The trader replied (on 28/11/2024)
Thank you for your glowing review of Cherry Carpets! We're absolutely delighted to hear about your fantastic experience with our company from start to finish. Your feedback highlights several key aspects of our service that we take great pride in: Amazing results for your stairs Reasonable pricing Friendly and patient staff in our shop No-pressure approach during selection Polite and courteous fitter Thorough clean-up, including hoovering after installation We're particularly pleased that you found our team to be patient and helpful during the decision-making process. We understand that choosing the right carpet is an important decision, and we always aim to provide a relaxed and supportive environment for our customers. It's fantastic to hear that our fitter was not only skilled in their work but also polite, courteous, and tidy. We believe that attention to detail, including cleaning up after the job, is an essential part of providing excellent service. Your strong recommendation is the highest compliment we could receive. We strive to maintain this level of service excellence, quality, and value for all our customers in Greater London and beyond. Thank you for choosing Cherry Carpets for your stair carpeting needs and for taking the time to share your experience. We appreciate your business and look forward to serving you again in the future should you have any additional flooring requirements. Best regards, The Cherry Carpets Team
Great job
Customer Service
Quality
Value
Great job, thank you! Terry was really helpful and thought of solutions to achieve the seamless finish that l wanted, whilst other companies simply said they couldn’t do it. Matt was a brilliant fitter: he did a fantastic job with a tricky natural jute carpet.
Customer in Greater London Posted on 05/12/2024 , work completed 05/12/2024
The trader replied (on 29/01/2025)
Thank you for your wonderful feedback about your experience with Cherry Carpets! We're thrilled to hear that Terry and Matt were able to exceed your expectations. It's fantastic that Terry was able to provide helpful solutions to achieve the seamless finish you desired, especially when other companies couldn't. This kind of problem-solving and customer-focused approach is exactly what we strive for at Cherry Carpets. We're equally pleased to hear that Matt did a brilliant job fitting your tricky natural jute carpet. Jute carpets can indeed be challenging to work with, so it's great to know that Matt's skills were up to the task. Your appreciation of both the customer service and the technical expertise provided by our team means a great deal to us. We always aim to go above and beyond for our customers, finding solutions where others see obstacles. Thank you for choosing Cherry Carpets for your flooring needs. We appreciate your business and are delighted that we could meet and exceed your expectations. If you need any further assistance or have any future flooring projects, please don't hesitate to reach out to us. Best regards, The Cherry Carpets Team
Very efficient service.
Customer Service
Quality
Value
I needed an insurance quote for a replacement laminate floor. Cherry Carpets were the only company prepared to visit the site rather than quote from photos they were approved by my insurer and did a great job.
Jane, Kent Posted on 18/02/2016 , work completed 18/02/2016
Brilliant job
Customer Service
Quality
Value
Lloyd did a brilliant job sorting out our kitchen & bathroom flooring. I would definitely recommend Cherry Carpets. Thanks!
Sophie, Kent Posted on 24/02/2016 , work completed 24/02/2016