Endorsed by Which?

Cherry Carpets Ltd

4.9

165 Reviews

Opening Hours
Today - 09:30–16:30
  • Monday 09:30–16:30
  • Tuesday 09:30–16:30
  • Wednesday 09:30–16:30
  • Thursday 09:30–16:30
  • Friday 09:30–16:30
  • Saturday - Closed
  • Sunday - Closed

About

Cherry Carpets are a well-established supplier of commercial and domestic flooring across London, Kent and Surrey. We offer a 2 year fitting guarantee on all fitting plus you will get all manufacturer guarantees which we will deal with on your behalf. We are approved contractors for Hamptons International and various other estate agents. We are members of both Checkatrade and Which Trusted Traders which confirms our reputation as a well established business. We pride ourselves on our personal touch, in contrast to the often faceless and nondescript suppliers that are found in our industry.

We have a shop where you can visit but also we can come to you. Without the overheads of big showrooms, we can afford to offer the most competitive quotes on the market. Our products are mostly next day delivery meaning we can meet tight timescales if required

What we do

  • Carpets and flooring

    • Carpet fitting
    • Carpet showrooms and shops
    • Flooring showrooms and shops
  • Flooring services

    • Floor laying
    • Carpet fitting
    • Vinyl Flooring
    • Laminate Flooring
  • More Services

    • fibre shield
    • luxury vinyl tile

Customer reviews

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4.9
165 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
Efficient, courteous and lovely result
Customer Service
Quality
Value
We recarpeted my entire flat and I can't fault the product and the service. Would recommend Cherry Carpets to everyone.
Customer in Greater London Posted on 09/01/2024 , work completed 09/12/2023
The trader replied (on 28/10/2024)
Thank you for your fantastic review of Cherry Carpets! We're delighted to hear that you're completely satisfied with both our product and service for your entire flat recarpeting project. Your endorsement means a great deal to us. We always strive to provide top-quality carpets and exceptional service to all our customers in Greater London and beyond. We're particularly pleased that you would recommend Cherry Carpets to everyone. This kind of recommendation is the highest compliment we could receive and motivates us to maintain our high standards. Thank you for choosing Cherry Carpets for your flooring needs and for taking the time to share your positive experience. We appreciate your business and look forward to serving you again should you have any future flooring requirements. Best regards, The Cherry Carpets Team
Excellent service
Customer Service
Quality
Value
Cherry carpets were very professional and a pleasure to deal with. Communication was excellent, firstly with Jordan and then Dan, and it was no problem for them to delay the installation until after our re decoration was finished. We had a new carpet in the bedroom, landing and on the stairs. Closer to the installation date they called and were able to bring the date forward by 5 days, which worked out very well for us. The quality of the underlay and carpet is outstanding, and the installer was friendly, professional, and tidied up brilliantly before leaving. I would not hesitate to recommend them to anyone who wants new carpets :)
Customer in Greater London Posted on 20/03/2024 , work completed 18/03/2024
The trader replied (on 18/10/2024)
Thank you for your wonderful review of Cherry Carpets! We're thrilled to hear about your positive experience with our services for your bedroom, landing, and stairs carpeting. Your feedback highlights several key aspects of our service that we take great pride in: Professional and pleasant customer interactions Excellent communication throughout the process Flexibility in scheduling to accommodate your needs High-quality materials (underlay and carpet) Friendly and professional installation Thorough clean-up post-installation We're particularly pleased that our team, including Jordan and Dan, maintained excellent communication with you throughout the project. Our ability to accommodate your redecoration schedule and even bring the installation date forward demonstrates our commitment to customer satisfaction. Your appreciation of the quality of our materials and installation work is gratifying. We always aim to provide top-notch products and craftsmanship to ensure our customers' complete satisfaction. Thank you for choosing Cherry Carpets for your carpeting needs and for taking the time to share your positive experience. Your recommendation is incredibly valuable to us. Should you require any further flooring services in the future, we'll be more than happy to assist you with the same level of dedication and expertise. Best regards, The Cherry Carpets Team
Great service
Customer Service
Quality
Value
Hi really friendly staff . Great welcome. Happy and helpful. Left a message and they returned my call.
Customer in Greater London Posted on 06/06/2024 , work completed 30/05/2024
The trader replied (on 18/10/2024)
Thank you for your kind words about Cherry Carpets! We're delighted to hear about your positive experience with our team. Your feedback highlights several aspects of our service that we take great pride in: Friendly staff Warm welcome Happy and helpful attitude Prompt follow-up on messages We're particularly pleased that our team was responsive to your needs, returning your call promptly. This level of attentiveness is something we strive to maintain for all our customers. Your appreciation of our customer service, quality, and value means a great deal to us. We aim to consistently deliver this level of service to all our customers in Greater London and beyond. Thank you for choosing Cherry Carpets and for taking the time to share your positive experience. Your recommendation is incredibly valuable to us. Should you require any flooring services in the future, we'll be more than happy to assist you with the same level of dedication and friendliness. Best regards, The Cherry Carpets Team
Bedroom carpet
Customer Service
Quality
Value
Cherry carpets were excellent from start to finish. We have a bedroom with an unusual shape and they could not have been more helpful with advice as to what carpet to use with the least wastage. The fitters did an excellent job and we are delighted with the new carpet. I would thoroughly recommend this company
Customer in Greater London Posted on 18/06/2024 , work completed 11/06/2024
The trader replied (on 17/10/2024)
Thank you for your wonderful review of Cherry Carpets! We're thrilled to hear about your positive experience with our services for your uniquely shaped bedroom. Your feedback highlights several aspects of our service that we take great pride in: Excellent service from start to finish Helpful advice on carpet selection to minimize wastage Expert fitting, especially in a challenging space High customer satisfaction with the final result We're particularly pleased that our team was able to provide valuable guidance on choosing the right carpet for your unusually shaped bedroom. Our goal is always to find the best solution for each customer's specific needs while ensuring efficiency and quality. Your appreciation of our customer service, quality of work, and value means a great deal to us. We strive to maintain these high standards for all our customers in Greater London and beyond. Thank you for choosing Cherry Carpets for your bedroom flooring needs. Your recommendation is incredibly valuable to us, and we're grateful that you took the time to share your positive experience. Should you require any further flooring services in the future, we'll be more than happy to assist you with the same level of dedication and expertise. Best regards, The Cherry Carpets Team
Excellent
Customer Service
Quality
Value
From start to finish I cannot fault the Cherry Carpet company. The shop staff were helpful and happily let us take home samples of flooring and carpet. Terry kept in touch with delivery which was very quick. Matt and Max the fitter did a wonderful job and nothing was too much trouble for them. They were polite and friendly and left everything neat and tidy. I would certainly use them again and have no hesitation in recommending the company.
Customer in Greater London Posted on 27/10/2024 , work completed 25/10/2024
The trader replied (on 30/10/2024)
Thank you for your excellent review of Cherry Carpets! We're thrilled to hear about your positive experience with our company from start to finish. Your feedback highlights several key aspects of our service that we take great pride in: Helpful shop staff Convenience of taking home flooring and carpet samples Excellent communication from Terry regarding delivery Quick delivery times Exceptional installation work by Matt and Max Politeness and friendliness of our fitters Thorough clean-up after installation We're particularly pleased that you found our fitters, Matt and Max, to be wonderful in their work, accommodating, and tidy. It's great to know that they left everything neat and tidy after the installation. Your willingness to use our services again and recommend us without hesitation is the highest compliment we could receive. We strive to maintain this level of customer service, quality, and value for all our customers in Greater London and beyond. Thank you for choosing Cherry Carpets for your flooring needs and for taking the time to share your experience. We appreciate your business and look forward to serving you again in the future should you have any additional flooring requirements. Best regards, The Cherry Carpets Team
Herringbone LVT perfection
Customer Service
Quality
Value
Kerry who fitted the LVT, was extremely professional. The end result was flawless. I enjoyed communicating with Terry and Will in the shop, who were very helpful and the entire experience was fantastic. Cherry Carpets carpeted and supplied and fitted stick-down LVT. On both counts, the work was exceptionally good. Punctual, pleasant and efficient from start to finish.
Customer in Greater London Posted on 16/09/2024 , work completed 21/08/2024
The trader replied (on 16/10/2024)
We're absolutely thrilled to receive your glowing review of Cherry Carpets! It's wonderful to hear about your fantastic experience with our team and services. Your feedback highlights several key aspects of our service that we take great pride in: Kerry's exceptional professionalism and flawless LVT fitting Helpful communication with Terry and Will in the shop High-quality carpeting and LVT installation Punctuality, pleasantness, and efficiency throughout the process We're particularly pleased that you found the herringbone LVT installation to be perfect. This pattern can be challenging to execute, so it's gratifying to know that Kerry delivered such outstanding results. Your appreciation of our customer service, quality of work, and value is incredibly important to us. We strive to maintain these high standards for all our customers in Greater London and beyond. Thank you for choosing Cherry Carpets for both your carpeting and LVT needs. Your recommendation means a great deal to us, and we're grateful that you took the time to share your positive experience. Should you require any further flooring services in the future, we'll be more than happy to assist you with the same level of dedication and quality. Best regards, The Cherry Carpets Team
Great service much better than the big firms
Customer Service
Quality
Value
Very good customer service, high quality workmanship and high quality product.
martin S Posted on 18/03/2016 , work completed 18/03/2016
Brilliant and efficient
Customer Service
Quality
Value
Arrived early and worked efficiently. Very pleased
Mary, Kent Posted on 29/01/2016 , work completed 29/01/2016
Professional and reliable
Customer Service
Quality
Value
Very good service, start to finish. Good contact before job. Prompt and professional on the job.
Simon, London Posted on 06/04/2016 , work completed 06/04/2016
First Class job
Customer Service
Quality
Value
The two fitters turned up promptly. They were very efficient and helpful. The service was friendly and professional.
Richard, London Posted on 18/07/2016 , work completed 18/07/2016