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Chiltern Plumbing & Heating

4.9

60 Reviews

Organisations and Awards

Apr 2020

About

Chiltern Plumbing, Heating and Electrical was established in 1978, and has been providing Buckinghamshire with friendly and professional water, oil and gas services ever since

We cover all aspects of central heating, plumbing, drainage and electrical work, and pride ourselves on our efficient same day service and 12 month guarantee for peace of mind for all of our customers. Whether you need a boiler service or a blocked sink cleared fast, Chiltern Plumbing, Heating and Electrical have the skills and experience to solve your everyday household problems in no time at all

Please check out some of our work at https://www.facebook.com/Chilternplumbing/

What we do

  • Heating contractors

    • Central heating systems (installation and servicing)
    • Oil fired heating equipment
  • Plumbers

    • Emergency plumbing services
    • Unvented cylinder installation and maintenance
    • Water softener installation and maintenance
  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Gas emergencies
    • Radiators and central heating
  • More Services

    • gas fire

Customer reviews

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4.9
60 reviews
Customer Service
5.0
Quality
4.9
Value
4.8
Sort by
Let down twice - unreliable with poor communication
Booked a boiler service, the appointment day came and went with no show from this company. Eventually, I managed to contact them and the appointment was rebooked for the following Friday. Friday came and went and again no show, no phone call, no apology, nothing. Total waste of time. This company used to be great but alas no longer. Very poor customer service shall now go elsewhere.
Customer in Buckinghamshire Posted on 18/02/2023 (Reviewer did not use service)
Unreliable
I called Chiltern Plumbing on 31 August to request a quote to replace a couple of shower pumps. I was impressed when Louis said he would come round at 1.00pm on the following Tuesday 7 September. However, when he had not shown up or contacted me by 3.00pm on the Tuesday I called him and was told he would be round later that day. Another 90 minutes later he appeared, looked at the work required and said he'd let me have a quote the next day. A week later I had still not received anything, so called him to be told the same thing - a quote would follow the following day. Again, nothing appeared. I then texted him a couple of times in the following week but did not receive a response. Having waited 3+ weeks for a quote, which has still not appeared, I am looking elsewhere, but am annoyed that a month has been wasted.
Customer in Buckinghamshire Posted on 26/09/2021 (Reviewer did not use service)
Replacement Boiler
Customer Service
Quality
Value
Having contacted other companies to no avail I gave Louis a call. I was answered immediately which was a great relief, he was helpful, polite and promptly gave us a quotation and a date to start the work. This was during the freezing weather, he quickly slotted us in as we had no heating or hot water. He arrived as scheduled with everything he needed to hand. Louis and Neil both worked on removing the old boiler and installing the new one with great care and efficiency, keeping us informed as things progressed. The work was excellent and to a high standard and when they had finished they cleaned up what little mess they had made and left the area spotless. I do not hesitate in recommending this company to anyone, you will get a first-class job. I am pleased to have found a company I can trust and will be using them in the future for any further plumbing works.
Customer in Buckinghamshire Posted on 22/02/2021 , work completed 16/02/2021
New boiler
Customer Service
Quality
Value
I can not recommend Chiltern Heating & Aerials Ltd enough especially in this difficult time of living with the risk of Coronavirus. When my boiler could not be coaxed into keeping going I contacted Chiltern Heating. Louis promptly came, assessed the problem & a new boiler was ordered. Just four days later he fitted this, working alone in gloves and mask as we were self isolating. His approach was exemplary as he even used his phone to stay in contact with me in another room. A thoroughly professional job from a first rate company. I have already recommended Louis to a friend who was equally delighted with his work.
Customer in Buckinghamshire Posted on 09/04/2020 , work completed 31/03/2020
Great job on boiler repair
Customer Service
Quality
Value
I used Chiltern Plumbing to repair a failed gas boiler. They were easy to contact and arranged appointments at convenient times. The engineer was helpful, very experienced and completed quite a major repair on an awkwardly-situated boiler. He clearly explained what needed to be done. The price was reasonable for the work that was required. I would certainly use this company again and happy to recommend to others.
Customer in Oxfordshire Posted on 28/01/2020 , work completed 21/01/2020
Excellent job
Customer Service
Quality
Value
This company is brilliant. They responded immediately when I left a message on the website. Louis came round the next day and actually listened to what I wanted. He was able to fit my new boiler on a day that best suited me. They arrived when they said they would and stayed till the job was done. A tidy and efficient job all round. Very pleased with the work and aftercare. Really recommend a local company like this.
Customer in Buckinghamshire Posted on 25/10/2019 , work completed 23/10/2019
Excellent & professional.
Customer Service
Quality
Value
Very professional & excellent customer service. Rectified problems very quickly.
Raymond, Buckinghamshire Posted on 21/10/2019 , work completed 21/10/2019
Always professional & efficient
Customer Service
Quality
Value
Louis has always been very reliable. He has fitted a new gas boiler for us and serviced it efficiently ever since. We would recommend him to anyone.
Gwyneth, Oxfordshire Posted on 17/09/2019 , work completed 17/09/2019
Prompt, courteous and competent service
Customer Service
Quality
Value
I used this plumber twice recently: once to fit a replacement electric shower and once to replace two taps in the garage. On both occasions I was able to book an appointment only a couple of days later, and the plumber arrived on time, was friendly and courteous and did a thoroughly professional job for a reasonable price.
Chris, Buckinghamshire Posted on 17/09/2019 , work completed 17/09/2019
Blocked pipe.
Customer Service
Quality
Value
Very good.
Max, Buckinghamshire Posted on 24/08/2019 , work completed 24/08/2019