We picked this supplier to completely refurbish our large main bathroom. We studied reviews and visited their showroom before choosing. Having run out of ideas ourselves we were pleased at the level of design input and the detailed plans and pictures their designers produced. VR is also available. The work was due to start when the COVID lock down came. They kept us informed and at no time pressed for access to do the work until all the restrictions were lifted. They were very conscious of the need for care. The work included compete retiling , new shower , toilet and sink with appropriate units and mirror. The drainage had been an issue for other possible providers but they have resolved this issue. The tiling was done to an immaculate standard and all of the other work is excellent. We were retaining a bath and in the middle of the project it needed to be painted and the legs removed , sandblasted and refinished - all of this was taken care of by them at cost ,and without complaint, although not in the original spec. A month or so after completion we realised that our existing pump was not up to the job, there was no difficulty getting them out to install a new one that we had purchases. indeed there was no sense that once the job was done that they would not be available to sort out any issues.