Circle Security (Scotland) Limited

Absolutely outstanding service by Grant & Alastair. First class customer care and totally professional from start to finish. Would have no hesitation in recommending this company.

We chose them on the basis that they were the nearest Which Approved Trader. It was a good choice. They were asked to replace our existing alarm system which was 33 years old and beginning to give trouble. They kept to their appointed times both for the initial survey and the installation and were happy to include the late modification I requested. They were all very careful regarding the positioning of the component parts, always consulting us to ensure we were happy. They gathered all the waste material and cleaned up when the work was complete. They were happy to spend as much time as required to demonstrate the system to us before leaving. The work was all done at the agreed price. I would certainly recommend them.

When replacing an old system, we looked at the alarm boxes near us, chose who was being used most and spoke to a couple of neighbours we knew who were very happy with Circle Security. After a long delay on our part, the chosen system was installed by Grant and his assistant, Alastair, both of whom kept us informed of work as it progresed. The job was completed with careful clearing up and the system and app operation explained to both of us. Can't fault the installation.

Circle Security replaced a 30-year-old intruder alarm system in our four bedroom house. Both design and installation were excellent: options clearly explained, questions and requests quickly followed up, and the work itself done quickly and well. Very pleased with the result.

Our home security system had become dated and faulty. Circle Security were highly recommended by some friends and they had excellent online reviews so we asked if they could provide a replacement system for us. Grant visited our home and fully explained all the options that were available to us and what the related costs would be. A few weeks later Grant came and installed our new security system and it has been working perfectly ever since. The service provided to us by Circle / Grant was first class and I'd thoroughly recommend using them if you're thinking of installing a new security system.

We decided to replace our 30 year old house alarm system recently, so canvased friends and neighbours for experience with house alarm installation and support companies. Circle Security was the company that was most recommended. When they visited, they explained the options clearly, gave a clear breakdown of the costs and nothing was a problem. We had to change the installation dates a couple of times and they accommodated our requests without any issues. They arrived when they said they would, were very considerate and cleaned up as they went. They even managed to run the cables in the loft despite all the junk we have stored up there! The real plus is that they are a local firm that is based in our community, so it is easy to drop into the office if you have a question. Would definitely recommend these guys for you home alarm installation and support.

Circle Security were great from start to finish. They were willing to upgrade our old system while others wouldn’t work with us. They did a great job and were accommodating and flexible while we had other work being done in the house. All the work was done thoroughly and Grant did a good job of explaining things. Going forward with a maintenance contract I feel they will give us the personal service we were looking for.

We contacted Circle Security to review our very old alarm, not theirs, following some recent house renovations. Kevin was quick to pick up our enquiry, visit, quote and instal. From start to finish we have been nothing other than IMPRESSED with the quality of service and work undertaken. Grant was our very skilled and impressive engineer who painstakingly reconfigured us to a wireless system and upgrading our options for enhanced security. At every stage we have received notifications of arrival, work to be undertaken and timescales. Professional, polished, helpful and friendly, the level of communication was nothing short of outstanding. As 'old fogies' who can struggle with technology from time to time we found the walk through on how to work our system well explained and given ever so patiently. Well done Circle Security on a first class service - over and above. Thank you. Heather and Alex

Delighted with our new security system. We would highly recommend Circle Security. All work completed to time and as per estimate. Communication excellent and they listened to our needs and gave excellent advice. Many thanks to the team.

Circle Security gave a very professional impression from first contact to the completion of the installation. The work was done according to plan and to budget. The engineers were friendly and went about their business professionally. We have had two issues with the equipment in the three months since installation and they have been prompt and effective in resolving those. The issues were with items of kit not the installation work by Circle. There is reassurance in dealing with a local company. (I waited to submit this review so that I had experience of the systems in operation and of any support needed. The support has been great; if there are further issues with items of kit I will seek to update this review, but we assume that these were one-offs and all now resolved). The app for the video system could be more intuitive to use and/or have better instructions for use; perhaps integration of the alarm and video systems would be useful; but overall the alarm, video system and lighting all operate well and we are very satisfied with them.