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Trusted Traders

City Removals Ltd

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4.9

47 Reviews

Opening Hours
Today - 08:00–19:00
  • Monday 08:00–19:00
  • Tuesday 08:00–19:00
  • Wednesday 08:00–19:00
  • Thursday 08:00–19:00
  • Friday 08:00–19:00
  • Saturday 08:00–19:00
  • Sunday - Closed

Organisations and Awards

Mar 2020

About

City-Removals Ltd is a London based domestic and office removal company.
A family-business with a passion for customer service, for fifteen years our highly trained and experienced staff have helped people move into their dream home as well as move their businesses seamlessly too, and we offer a full range of relocation, storage and packing solutions.
We are also proud members of the British Association of Removers.We stand by these hard won accreditations as well as by the hundreds of positive online reviews from customers who testify to our ongoing commitment to service excellence and customer service.
For more information, give us a call or visit our website for a free no obligation home survey. Or connect with us online.

What we do

  • Removals

    • Home removals
    • Storage services
    • International removals
  • More Services

    • free disposal

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
47 reviews
Customer Service
4.9
Quality
4.9
Value
4.9
Sort by
Poor packing, Not collect cartons
Customer Service
Quality
Value
This is my second time to use City Removals. I was happy for their service before, but not this time. They packed roughly on 1 Sep 2020. All stuff fell off during my unpack. Moved on 2 Sep 2020. They broke one of my wall lamps and my mirror. They will contribute good will gesture for this. But I have not yet received. We requested collection of cartons on 14 Sep. They agreed to collect on 19 Oct. But no one showed. The next collection of cartons is 1 Oct. I need to keep the cartons for 2 weeks. Too late! They asked me to recycle the cartons by myself if I can't wait. Collection of cartons included in the packing service price. They are responsible on this, but they failed. Updated on 15/10/2020 According to the reply of City Removals on 14/10/2020, I had never received £50 that they agreed to pay me. They cannot keep what they promised. I do not find them to be a reliable company.
Customer in Windsor and Maidenhead Posted on 22/09/2020 , work completed 02/09/2020
The trader replied (on 14/10/2020)
We will always do what is right for the customers but what is fair on us too. We are family owned and nothing is more important than great customer service.Testament to this are 100’s of positive reviews.Your removal has been completed without issues apart from the breakage of the lamp and a mirrorThere were no other issues and everything went well.As we did not want to cause any issues we have offered you £50 which you accepted.So this issue was sorted in your favour and should not negatively impact your feedback as even tough there was a problem we sorted it out.As for the empty boxes collection which we were unable to do even tough we tried,we offer an empty boxes collection IF and WHERE possible. This is a free service and we do not charge for it. But in order for us to be able to collect the boxes we need to have a team in your area.We do not have a dedicated boxes collection team.This is not doable cost wise. We cannot send a team from Lnd to SL to collect empty boxes.For us to collect we need to have a removal near you and we did not have one at the time you asked for the collection.The service of boxes collection is free , has not been charged and although we try our best to collect this time we simply could not.You claim that this is part of the service and that you paid for it but this is not true.You only have to read through your quote and emails from us where we clearly mention that this is a good will gesture we try to do to help our customers.
Stress-free removal
Customer Service
Quality
Value
All of our household goods were in a storage facility in SE London. City removals provided a very reasonable quotation without any fuss and organised the pick-up of our things at quite short notice. There were no problems and the job was completed quickly and efficiently without any supervision. The delivery was made the next day to our new house in the Lake District again without any fuss or problems. The guys who did the work were polite, good natured and efficient.and very, very hard-working. They were quick but the care they took with our things was exemplary and faultless. I cannot praise them enough, nor the people I dealt with in the office.and in my view they all undoubtedly deserve this five star rating. I would definitely recommend others to use this company.
Customer in Cumbria Posted on 04/02/2020 , work completed 04/02/2020
Removal
Customer Service
Quality
Value
Every step was made easy from the first contact, a quote, questions answered, advice given delivery of boxes & finally packing, pick up and delivery if my furniture and boxes. This company are efficient, professional, friendly and made me feel at ease, would highly recommend
Customer in Greater London Posted on 29/01/2020 , work completed 23/01/2020
An outstanding removal experience with City
Customer Service
Quality
Value
City began by offering a very competitive quote for the move from our 2 bedroom house to a 3 bedroom house. Following their home survey I contacted them several times by phone and found their customer service excellent. We engaged City for packing and removal. Their staff were experienced and thorough. They took time and trouble to ensure all fragile objects were carefully wrapped, even individual glasses. On the day of the move 4 men loaded our possessions onto 3 vans. Most things had been boxed up beforehand apart from large and unusual objects as furniture and houseplants. In addition an outside workshop, which was packed with stuff, was carefully boxed and loaded as well as many outdoor plants, a large wooden planter and garden furniture. The team worked enthusiastically and needed persuading to take a coffee break. At our new property, a 2 and a half hour drive from London, it was beginning to get dark when we arrived with the keys. The team had already begun unloading the vans and placing the outdoor items in place. The team again worked enthusiastically. All boxes and furniture were placed in the correct room according to their labels. We were asked where to put items of furniture and everything including 2 double wardrobes were placed in our chosen positions even though it was necessary dismantle and reassemble a wardrobe. City managed our move confidently and patiently. Nothing was broken. We were really impressed and grateful. We highly recommend them.
Customer in East Sussex Posted on 21/11/2019 , work completed 06/11/2019
Fantastic removal company
Customer Service
Quality
Value
Could not have wished for a better moving experience. Everything went according to plan and they were bang on time. All the removal men were friendly and helpful in every way. Everything was handled and wrapped with perfection. Nothing was damaged. Price was very good. What was offered was far more than the other 4 quotes we received. Moving is generally very stressful but our move went very smoothly indeed. Would recommend this company to everyone we know. They are great.
Customer in East Sussex Posted on 10/09/2019 , work completed 26/08/2019
Fantastic Removal Company HIGHLY recommended
Customer Service
Quality
Value
We received 3 quotes from different companies. City Removals were the middle priced quote and their service stood out from the initial consultation. We used their packing service as well which was worth every penny. We had 2 completion days cancelled at very short notice and City Removals did all they could to find another suitable date for us. On the day of packing they were waiting ready outside early and also on removal day, they started 30 minutes early which was just excellent. The staff we met (5 different) for packing and removal were extremely quick, efficient, incredibly hard working, polite and very careful with our home and contents. We would not hesitate to recommend City Removals to anyone looking for a good, reliable removals company who offer their customers a fantastic service.
Simone, Portsmouth Posted on 27/07/2019 , work completed 25/07/2019
Excellent service
Customer Service
Quality
Value
City Removals were efficient, friendly and very professional. We used their packing service and removal service. They were flexible and did a fantastic job. Would highly recommend them to anyone.
Customer in Greater London Posted on 11/06/2019 , work completed 31/05/2019
Highly recommended
Customer Service
Quality
Value
We had a fantastic experience with City Removals. We moved from a 3-bedroom flat (with a lot of stuff) to a house. City removals both packed and moved us. Their service was great from start to end. They accommodated special requests we had whenever we called with changes to the booking. Nick, Vlad and their team were very efficient and professional while packing and unpacking, and overall the moving experience was not stressful. Their quote was very competitive. I highly recommend them.
Customer in Greater London Posted on 03/04/2019 , work completed 28/02/2019
Your One Stop Removals Company
Customer Service
Quality
Value
I was apprehensive about moving home especially when my wife was away overseas visiting our daughter and granddaughter. Everyone said I was mad to move when my wife was away. I was moving from a 5 bedroomed home to a 3 bed flat. But I need not have worried. Right from the time Nicola came over to see what was involved to giving me the quote and arranging the packing and moving over a weekend, everything was just perfectly sorted out! The team that came on Saturday and then again on Sunday were just amazing. Nothing was too much for them. If I had forgotten to give them something to pack they would happily unseal the box and pack again.They helped to disconnect my electrical appliances etc. The move into my new temporary home was just as smooth. All the boxes were put exactly where I asked them. My precious home shrine was moved the utmost care and attention.I would recommend City Removals to anyone who is contemplating using a removals company. Thank you City Removals. see you in January 2020 to help me move back to my refurbished home!!!! Read more: https://www.removalreviews.co.uk/reviews.php?action=add&step=fillform&rating_value=5
Customer in Hertfordshire Posted on 29/03/2019 , work completed 17/03/2019
City Removals Were All That They Promised They Would Be
Customer Service
Quality
Value
Sebastian and his team did a first-class job in moving us from a five-bedroomed house to a flat a few miles away in London. They were efficient and hard-working, good at the heavy lifting but with a delicate touch whenever called for. The price was competitive, with no hidden extras, and no complaint when there was a delay. The move was just as painless and well-handled as the City Removals assessor had assured us it would be. They are so good at what they do that they deserve to be regarded as the market leaders in their field.
Customer in Greater London Posted on 27/03/2019 , work completed 15/03/2019