We use cookies to allow us and selected partners to improve your experience and our advertising. By continuing to browse you consent to our use of cookies. You can understand more and change your cookies preferences here.

Endorsed by Which? Trusted Traders

City Removals Ltd

Profile thumb city removals awesomefinal logocity
4.9

50 Reviews

Opening Hours
Today - 08:00–19:00
  • Monday 08:00–19:00
  • Tuesday 08:00–19:00
  • Wednesday 08:00–19:00
  • Thursday 08:00–19:00
  • Friday 08:00–19:00
  • Saturday 08:00–19:00
  • Sunday - Closed

What makes our traders different?

Removals is an industry that Which? Trusted Traders has a strong focus on reducing consumer detriment in, due to the nature of it's work / audience of customers. Which? Trusted Traders carries out due diligence on all our endorsed businesses, and we want our consumers to continue to make the right choices about the companies they choose to carry out jobs, especially with removal businesses. We have a useful article to let you know exactly what you can expect from our traders, find it under the 'advice' section of our website. Did you know Which? Trusted Traders work with a number of competent persons schemes to help raise standards within the home improvement and motoring sectors. For more information please check out our relationships page.

Organisations and Awards

Mar 2020

About

City-Removals Ltd is a London based domestic and office removal company.
A family-business with a passion for customer service, for fifteen years our highly trained and experienced staff have helped people move into their dream home as well as move their businesses seamlessly too, and we offer a full range of relocation, storage and packing solutions.
We are also proud members of the British Association of Removers.We stand by these hard won accreditations as well as by the hundreds of positive online reviews from customers who testify to our ongoing commitment to service excellence and customer service.
For more information, give us a call or visit our website for a free no obligation home survey. Or connect with us online.

What we do

  • Removals

    • Home removals
    • Storage services
    • International removals
  • More Services

    • free disposal

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
50 reviews
Customer Service
4.9
Quality
4.9
Value
4.9
Sort by
Amazing service
Customer Service
Quality
Value
The three man team that did my packing and removal service worked harder than I’ve ever seen people work. They were also kind, patient, friendly and thoughtful. I was on my own and found the moving process quite overwhelming but they were supportive and incredibly efficient. Nothing was a drama. We had storms, difficult access, awkward stairs but they worked as a close team and were very calm. Highly recommended.
Customer in Greater London Posted on 11/06/2022 , work completed 31/05/2022
Wonderfully stress-free move
Customer Service
Quality
Value
We hired City Removals to take care of our move from a 2-bedroom flat on the 2nd floor (no lift) to a 3-bedroom house (2 storeys). We got a total of 8 quotes, some of which were in person, while others were via video call or over the phone. City Removals gave a great first impression: they seemed efficient, professional and attentive. Unlike other companies, they did not try to overcharge us or, conversely, to lure us in with a underquote (followed by a nasty surprise on the day!). They were very quick to answer follow-up queries, and accommodating with slight changes in plans. They sent one man for the packing, and 4 men for the actual move the following day. We were so impressed with the service, from the impeccable packing (so quick, and so well done!), the speedy and careful removal, and the outstanding dismantling & reassembling. The movers were very nice, and clearly very good at their jobs. Thank you so much for a wonderfully stress-free move. I didn’t know it could be so smooth and easy!
Customer in Greater London Posted on 28/11/2021 , work completed 21/11/2021
Stress free Removal!
Customer Service
Quality
Value
I was very impressed how well organised and the delivery of a very professional service towards our removal. The company on the whole delivers a respectful manner towards delivering their customer service of what the customer wants. Thank you.
Customer in Medway Posted on 19/08/2021 , work completed 13/08/2021
Poor packing, Not collect cartons
Customer Service
Quality
Value
This is my second time to use City Removals. I was happy for their service before, but not this time. They packed roughly on 1 Sep 2020. All stuff fell off during my unpack. Moved on 2 Sep 2020. They broke one of my wall lamps and my mirror. They will contribute good will gesture for this. But I have not yet received. We requested collection of cartons on 14 Sep. They agreed to collect on 19 Oct. But no one showed. The next collection of cartons is 1 Oct. I need to keep the cartons for 2 weeks. Too late! They asked me to recycle the cartons by myself if I can't wait. Collection of cartons included in the packing service price. They are responsible on this, but they failed. Updated on 15/10/2020 According to the reply of City Removals on 14/10/2020, I had never received £50 that they agreed to pay me. They cannot keep what they promised. I do not find them to be a reliable company.
Customer in Windsor and Maidenhead Posted on 22/09/2020 , work completed 02/09/2020
The trader replied (on 14/10/2020)
We will always do what is right for the customers but what is fair on us too. We are family owned and nothing is more important than great customer service.Testament to this are 100’s of positive reviews.Your removal has been completed without issues apart from the breakage of the lamp and a mirrorThere were no other issues and everything went well.As we did not want to cause any issues we have offered you £50 which you accepted.So this issue was sorted in your favour and should not negatively impact your feedback as even tough there was a problem we sorted it out.As for the empty boxes collection which we were unable to do even tough we tried,we offer an empty boxes collection IF and WHERE possible. This is a free service and we do not charge for it. But in order for us to be able to collect the boxes we need to have a team in your area.We do not have a dedicated boxes collection team.This is not doable cost wise. We cannot send a team from Lnd to SL to collect empty boxes.For us to collect we need to have a removal near you and we did not have one at the time you asked for the collection.The service of boxes collection is free , has not been charged and although we try our best to collect this time we simply could not.You claim that this is part of the service and that you paid for it but this is not true.You only have to read through your quote and emails from us where we clearly mention that this is a good will gesture we try to do to help our customers.
Stress-free removal
Customer Service
Quality
Value
All of our household goods were in a storage facility in SE London. City removals provided a very reasonable quotation without any fuss and organised the pick-up of our things at quite short notice. There were no problems and the job was completed quickly and efficiently without any supervision. The delivery was made the next day to our new house in the Lake District again without any fuss or problems. The guys who did the work were polite, good natured and efficient.and very, very hard-working. They were quick but the care they took with our things was exemplary and faultless. I cannot praise them enough, nor the people I dealt with in the office.and in my view they all undoubtedly deserve this five star rating. I would definitely recommend others to use this company.
Customer in Cumbria Posted on 04/02/2020 , work completed 04/02/2020
Removal
Customer Service
Quality
Value
Every step was made easy from the first contact, a quote, questions answered, advice given delivery of boxes & finally packing, pick up and delivery if my furniture and boxes. This company are efficient, professional, friendly and made me feel at ease, would highly recommend
Customer in Greater London Posted on 29/01/2020 , work completed 23/01/2020
An outstanding removal experience with City
Customer Service
Quality
Value
City began by offering a very competitive quote for the move from our 2 bedroom house to a 3 bedroom house. Following their home survey I contacted them several times by phone and found their customer service excellent. We engaged City for packing and removal. Their staff were experienced and thorough. They took time and trouble to ensure all fragile objects were carefully wrapped, even individual glasses. On the day of the move 4 men loaded our possessions onto 3 vans. Most things had been boxed up beforehand apart from large and unusual objects as furniture and houseplants. In addition an outside workshop, which was packed with stuff, was carefully boxed and loaded as well as many outdoor plants, a large wooden planter and garden furniture. The team worked enthusiastically and needed persuading to take a coffee break. At our new property, a 2 and a half hour drive from London, it was beginning to get dark when we arrived with the keys. The team had already begun unloading the vans and placing the outdoor items in place. The team again worked enthusiastically. All boxes and furniture were placed in the correct room according to their labels. We were asked where to put items of furniture and everything including 2 double wardrobes were placed in our chosen positions even though it was necessary dismantle and reassemble a wardrobe. City managed our move confidently and patiently. Nothing was broken. We were really impressed and grateful. We highly recommend them.
Customer in East Sussex Posted on 21/11/2019 , work completed 06/11/2019
Fantastic removal company
Customer Service
Quality
Value
Could not have wished for a better moving experience. Everything went according to plan and they were bang on time. All the removal men were friendly and helpful in every way. Everything was handled and wrapped with perfection. Nothing was damaged. Price was very good. What was offered was far more than the other 4 quotes we received. Moving is generally very stressful but our move went very smoothly indeed. Would recommend this company to everyone we know. They are great.
Customer in East Sussex Posted on 10/09/2019 , work completed 26/08/2019
Fantastic Removal Company HIGHLY recommended
Customer Service
Quality
Value
We received 3 quotes from different companies. City Removals were the middle priced quote and their service stood out from the initial consultation. We used their packing service as well which was worth every penny. We had 2 completion days cancelled at very short notice and City Removals did all they could to find another suitable date for us. On the day of packing they were waiting ready outside early and also on removal day, they started 30 minutes early which was just excellent. The staff we met (5 different) for packing and removal were extremely quick, efficient, incredibly hard working, polite and very careful with our home and contents. We would not hesitate to recommend City Removals to anyone looking for a good, reliable removals company who offer their customers a fantastic service.
Simone, Portsmouth Posted on 27/07/2019 , work completed 25/07/2019
Excellent service
Customer Service
Quality
Value
City Removals were efficient, friendly and very professional. We used their packing service and removal service. They were flexible and did a fantastic job. Would highly recommend them to anyone.
Customer in Greater London Posted on 11/06/2019 , work completed 31/05/2019
Highly recommended
Customer Service
Quality
Value
We had a fantastic experience with City Removals. We moved from a 3-bedroom flat (with a lot of stuff) to a house. City removals both packed and moved us. Their service was great from start to end. They accommodated special requests we had whenever we called with changes to the booking. Nick, Vlad and their team were very efficient and professional while packing and unpacking, and overall the moving experience was not stressful. Their quote was very competitive. I highly recommend them.
Customer in Greater London Posted on 03/04/2019 , work completed 28/02/2019
Your One Stop Removals Company
Customer Service
Quality
Value
I was apprehensive about moving home especially when my wife was away overseas visiting our daughter and granddaughter. Everyone said I was mad to move when my wife was away. I was moving from a 5 bedroomed home to a 3 bed flat. But I need not have worried. Right from the time Nicola came over to see what was involved to giving me the quote and arranging the packing and moving over a weekend, everything was just perfectly sorted out! The team that came on Saturday and then again on Sunday were just amazing. Nothing was too much for them. If I had forgotten to give them something to pack they would happily unseal the box and pack again.They helped to disconnect my electrical appliances etc. The move into my new temporary home was just as smooth. All the boxes were put exactly where I asked them. My precious home shrine was moved the utmost care and attention.I would recommend City Removals to anyone who is contemplating using a removals company. Thank you City Removals. see you in January 2020 to help me move back to my refurbished home!!!! Read more: https://www.removalreviews.co.uk/reviews.php?action=add&step=fillform&rating_value=5
Customer in Hertfordshire Posted on 29/03/2019 , work completed 17/03/2019
City Removals Were All That They Promised They Would Be
Customer Service
Quality
Value
Sebastian and his team did a first-class job in moving us from a five-bedroomed house to a flat a few miles away in London. They were efficient and hard-working, good at the heavy lifting but with a delicate touch whenever called for. The price was competitive, with no hidden extras, and no complaint when there was a delay. The move was just as painless and well-handled as the City Removals assessor had assured us it would be. They are so good at what they do that they deserve to be regarded as the market leaders in their field.
Customer in Greater London Posted on 27/03/2019 , work completed 15/03/2019
Quick and efficient
Customer Service
Quality
Value
Quick and efficient move, with good customer service. They moved some stuff out of storage for me across London, a pleasure to deal with them.
Customer in Greater London Posted on 22/03/2019 , work completed 04/03/2019
Moving
Customer Service
Quality
Value
Highly recommend this company, the guy's that moved us were friendly and nothing was too much trouble,moved us out of a 1 bedroom first floor flat into a 1 bedroom bungalow in just over 2 hours without damaging any item or paintwork very professional.
Customer in Surrey Posted on 04/03/2019 , work completed 24/02/2019
Excellent house move
Customer Service
Quality
Value
I was very impressed at the outset with the professional manner of the assessor who came to size up our things. He was very clear about what was provided, making our lives very easy. These guys packed efficiently and well, working industriously for two whole days. When it became clear an extra man would be needed, they were at pains to keep the additional charge to cost. Everything was moved extremely well and quickly, enabling us to settle in to the new home rapidly - all we had to worry about was unpacking! They also came to collect the boxes very promptly, a few days later, upon request.
Customer in Greater London Posted on 08/01/2019 , work completed 13/12/2018
Amazing service
Customer Service
Quality
Value
The price given was really competitive - much less than other quotes. On the move day, the two men arrived early and made sure the property was protected from their footprints. All items were placed carefully and protected as necessary in the van. They were super careful with some antique furniture too. They unloaded efficiently and cheerfully too, again protecting the property from their shoes. Overall, a brilliant service. I'd recommend.
Customer in Essex Posted on 05/01/2019 , work completed 18/12/2018
Excellent service and price
Customer Service
Quality
Value
We were very impressed with the professionalism and 'can do' attitude of the removal team and everyone we had contact with. This together with a very competitive charge for the move. I will definitely recommend to anyone else I know who is planning a move.
Jacqui C Posted on 05/11/2018 , work completed 05/11/2018
could not be better
Customer Service
Quality
Value
My home move was made easy by the crews willingness to do whatever we needed. incredibly hard working, all this at a very fair price. This is the company to use, a true 5 star experience.
theMac Posted on 13/10/2018 , work completed 13/10/2018
Not bad at all
Customer Service
Quality
Value
Moved from London to Birmingham, they arrived on time with two vans to move all our stuff. They took care with every item, wrapped properly when necessary, had a perfect large tv cover, other materials to pack pretty much everything. At the other end they unloaded and place all items in the requested rooms. Overall very pleased and all at the very good price.
Guido L Posted on 22/05/2018 , work completed 22/05/2018
Efficient, friendly and competent
Customer Service
Quality
Value
This was a complex move involving moving one property into storage and then moving another property along with the stuff in storage across country. The team were efficient, friendly, very polite and remarkably good at both packing, loading and unloading. They worked extremely hard, dismantled some items of furniture and put them back together again. They also dismantled and re-installed white goods. There were no breakages. We would recommend them highly and the prices charged were fair and competitive
Williams Posted on 16/03/2018 , work completed 16/03/2018
Exceptional service
Customer Service
Quality
Value
We recently moved from London to York and City completely took the stress out of the physical move. Prompt, polite and wonderfully efficient, they had everything from our sizeable 2-bed flat packed and loaded on to their vans within a few hours on Day 1. They arrived ahead of us at the new property on Day 2 and had us unloaded in no time. When we discovered that our big sofa wouldn't fit (entirely our fault), they also took it to a storage facility without fuss and at no extra charge. You simply won't find a more accommodating and efficient team - and in terms of value they put their London competitors to shame. Out of 12 quotes, theirs was up to 50% lower than 10. We can't recommend City Removals highly enough.
H420224659 Posted on 16/02/2018 , work completed 16/02/2018
Very happy customers.
Customer Service
Quality
Value
The staff was very pleasant and took good care of our belongings. They worked fast and efficiently and ensure all boxes and furniture was taken to the right rooms. Very happy with their services.
Perla Farfan Posted on 22/12/2017 , work completed 22/12/2017
Professional and Couteous
Customer Service
Quality
Value
We used City Removals to move from London to Stoke-on-Trent in October 2017. The movers that came to our house were very professional and courteous. They carefully wrapped all of our goods and everything arrived in one piece. We would highly recommend this company.
Alex Cartlidge Posted on 22/11/2017 , work completed 22/11/2017
Very reliable & efficient service
Customer Service
Quality
Value
This is the 2nd time we have used City Removals in the past 15 months and on each occasion the service was extremely efficient and staff very polite & helpful. Both moves went smoothly with virtually no damage to our belongings and we would definitely use this company again and would certainly recommend them to others. Alan 22/10/17
wallace Posted on 22/10/2017 , work completed 22/10/2017
What a company...superb!
Customer Service
Quality
Value
I can honestly say, what a superb company this is, their customer service is second to none. I've used them 3 times in the past year to pack and move myself, my mother-in-law and my son and on each occasion they've been absolutely amazing! In fact, for my Mother-in-law's move, they picked up the keys from the estate agents, packed and travelled from Twickenham, Middx to Alton, Hampshire and didn't meet my wife & her mum until they were at the storage facility!! They're so polite, trustworthy, efficient, careful with our belongings and extremely good value for money compared to some of the other quotes we were given, I'd like to give them at least 10 stars!!
Bails41 Posted on 03/10/2017 , work completed 03/10/2017
Really polite and helpful and thoughtful movers.
Customer Service
Quality
Value
We were very impressed by city removals.
Imogeneyremaunsell Posted on 09/09/2017 , work completed 09/09/2017
Efficient and easy service to use
Customer Service
Quality
Value
I decided to use City Removals after getting several quotes. They were not the cheapest but seemed to promise the best service. This certainly turned out to be the case. They were easy to contact via the phone and email. On the moving day they arrived punctually and loaded the van incredibly quickly. At the other end they unloaded just as quickly, constructed beds and plumbed in the washing machine. Overall a great service and one I would recommend.
Johanna Johansson Posted on 16/07/2017 , work completed 16/07/2017
Excellent job!
Customer Service
Quality
Value
We are very pleased with City Removals. The entire process has been quick, simple and clear: I asked for an estimate online and they immediately arranged a survey with a very nice and professional gentleman. The price was one of the lowest I received. On the day of the moving, a crew of 3 men arrived with a truck: they worked really fast and thoroughly, without any damage or trouble. They were also very polite. I totally recommend this company.
Claudia D. Posted on 10/06/2017 , work completed 10/06/2017
Just great!
Customer Service
Quality
Value
We used City to move our household from Woodford Green to Somerset. They were helpful, punctual and flexible. In fact they were the only non-stressful thing about moving! From the helpfulness on the telephone, to the waiting around for us to get our keys on the day, nothing was too much trouble. NOTHING broken! Would highly recommend.
Which? Trusted Traders Consumer Posted on 26/01/2017 , work completed 26/01/2017
Review of City-Removals and Storage
Customer Service
Quality
Value
Perfect from start to finish. Very competitively priced. Smart, professional, helpful and true to their word. Turned up on time and worked their socks off. Dismantled beds and put them together again in the blink of an eye. Made light work of something that could have been stressful. Really can't fault this company and would highly recommend them. Thank you :-)
Steph Gallagher Posted on 20/08/2016 , work completed 20/08/2016
Brilliant job
Customer Service
Quality
Value
This trader provided me with a top service. No hidden costs, the quote was explained to me in advance and they kept to it. Very hardworking crew with a positive and professional approach.
Maciej, Essex Posted on 03/12/2015 , work completed 03/12/2015
Efficient!
Customer Service
Quality
Value
Hi Just to say a big thank you for being so flexible with us in moving our property from Lalor Street in Fulham to another property in Fulham then down to Chessington. You made what could have been a very stressful day far easier. You are incredibly efficient, easy to deal with and the operatives who came out were spot on. Will be using you again! Edd
Which? Trusted Traders Consumer Posted on 14/10/2015 , work completed 14/10/2015
Excellent
Customer Service
Quality
Value
Excellent service from City Removals from start to finish. Highly recommended. Very prompt response to original query, thorough visit to assess our needs, the team who packed our valuables and loaded the boxes were excellent - very impressive. Speedy unpacking. Everyone was extremely courteous and polite. Everything arrived safely and in one piece, and was delivered into the rooms we wanted. Made moving day very smooth!
ajobson Posted on 10/10/2015 , work completed 10/10/2015
Superb service
Customer Service
Quality
Value
I couldn't recommend this company more. From the initial contact with the sales office through to the moving day itself they were professional, polite and efficient. I was very impressed with how quickly they moved our goods into our new house and they took great care to ensure the boxes were placed into the correct rooms. They took the stress out of moving for us! They were also great value for money. Not only was their service fantastic they were by far the cheapest of the firms that I contacted. I would definitely recommend their services.
Dcg.twick Posted on 18/09/2015 , work completed 18/09/2015
Outstanding job
Customer Service
Quality
Value
We had a move from a 2nd floor flat with a number of fragile and bulky items. We did the packing ourselves - although they do offer a packing service themselves - and the team arrived in the early morning. They had emptied our 2-bed flat within about 4 hours. The team worked relentlessly. They dismantled all the flat pack furniture and also took a lot of the items in bulk wrapped cellophane. I was also very happy with the overall customer service. They did a site visit prior to the quote and also tried to arrange a parking suspension with the council. They remained in constant communication before the big day. For a house move, being a big stressful event, City Removals were responsible for the least stressful bit. Would recommend highly. They're slightly more pricey but are well worth the extra expense.
Site User Posted on 15/09/2015 , work completed 15/09/2015
Fantastic Service
Customer Service
Quality
Value
I just wanted to thank City Removals and Storage for doing a fantastic job of packing and moving the contents of my flat. Throughout the process from getting the quote to the final move, the staff have been amazing, very friendly, helpful and have made my move across London easy and hassle-free. My move was quite complicated as I had the contents of my place being transported to two different addresses. City removals took this in their stride and could not have been more obliging in all aspects of the move. During the move, there were a number of complications with dismantling my beds but the guys went beyond the call of duty in ensuring that my beds were dismantled and put together appropriately. All the packing was excellent and everything got to its destination intact and labelled. I really can't thank City removals enough for all their help and would have no hesitation in recommending this company. Thank you!
William Posted on 06/09/2015 , work completed 06/09/2015
Exemplary
Customer Service
Quality
Value
We did not have a huge amount of stuff but stil we were quite concerned on finding a good company. The service was very good from start to finish.Emails were always answerred quickly and correctly.They also suspended the parking for us.The moving people were punctual and very polite and hardworking. They did not break anything.they were fast and organized. Also i was impressed by the ease with which they take furniture apart and than put it back together. Many of our pieces were wrapped with blankets and covers. No headache or stress at all on our move day.
Ortiz12 Posted on 01/09/2015 , work completed 01/09/2015
Good job
Customer Service
Quality
Value
I was really impressed with the team from City Removals. They did a fantastic job moving our furniture and really went the extra mile to make sure we had all the pieces where we wanted them, even if it meant a lot more effort to break down and rebuild a cupboard (which I thought was going to be impossible). The guys arrived a little later than the scheduled time, but they called ahead and made me aware of what time they were going to arrive, which was spot-on. Overall, a fantastic, efficient and professional service. They were recommended to us by a friend and I am very happy to recommend them and use their services for future moves.
laura1 Posted on 16/08/2015 , work completed 16/08/2015
As good as it gets
Customer Service
Quality
Value
The van turned up exactly when arranged. The two packers were courteous, listened to my instructions; and explained very clearly the process. They packed efficiently but also with great care, taking time to properly wrap delicate items and labelling boxes logically. Our stuff was taken away for overnight storage and they returned to finish packing the next day - because of the distance involved, it made sense to get an early start. When I met them at the storage unit in Leeds, again exactly at the estimated time, they were again swift, careful and efficient in unloading our things. Now we have finally moved our stuff into our house (there was a delay between moving out and moving in) I can vouch that nothing is broken and everything is there. Having undercut Pickfords by about £1000, I honestly can't imagine what I would have got for the extra money: the move was timely, efficient, hassle-free and undertaken in a friendly, professional manner. As such, I wholeheartedly recommend City Removals.
Luke Andersen Posted on 24/07/2015 , work completed 24/07/2015
Moving
Customer Service
Quality
Value
I booked City Removals to move a large number of bulky items including some antique furniture and boxed china.They also brought all the packing materials they needed to wrap all the furniture as agreed. The company was a pleasure to do bussiness with and from the start they were brilliant. Everyone associated with the company behaved professionaly and were willing to help. They moved everything with relative ease and were very methodical and organized. Price wise they were cheaper than some of the quotes but not the cheapest. They also showed us their insurance policy via email when we asked. Again the whole service was really good and i would use again
natasha Posted on 19/07/2015 , work completed 19/07/2015
Review
Customer Service
Quality
Value
This was only a small move from E1 to the Heron Building.i did all the packing myself so i cannot comment on their ability to pack. I can however comment on their ability to carry things and they were extremely good at it.Two not very big but strong and smart lads helped on the day.They were polite and clean and experienced and helpfull and i could go on and on. Also they recycled a desk i no longer wanted at a very reasonable price. The office people dealt with the parking.As this is always difficult in central london they arranged for suspensions at both my addresses.The council charges I feel are high but not too much choice.Anyway it was very handy they dealt with this. Nothing broken or scratched.All my things arrived perfectly intact. Would be happy to recommend and use again.
Ricky12 Posted on 16/07/2015 , work completed 16/07/2015
South to North
Customer Service
Quality
Value
A complicated house move of a family of five hoarders from the south to the north of England was handled from start to finish with friendly, polite and flexible professionalism. What could have been a nightmare, worked out very smoothly and as a result was very stress free. The only possible negative is that these guys just work SO fast you have to be organised at your end. Nothing was broken, everything was packed beautifully - including my just finished coffee mug! and the team of five were extremely polite and helpful. We also had a second destination, 12 miles from the main relocation site, where we needed four pieces of furniture and a grand piano to be delivered and the packing was handled so well that there was no double handling and everything just ended up in the right places. I would have no hesitation in recommending this company to any one moving house, and in fact have already done so to several of my friends. Oh, they were also less expensive than the two other large companies that I got to quote, and although this was not a deciding factor, it was great to feel so satisfied with the service that we received.
Linda Lynham Posted on 14/07/2015 , work completed 14/07/2015
Excellent service, would recommend City Removals
Customer Service
Quality
Value
We are very happy with the service received from City Removals. The office staff were very helpful over the phone in estimating how much time and what kind of vehicle would be required. The moving crew were extremely polite and professional. The men arrived early and moved the contents of our flat quickly into the Luton van. Good care was taken of all our items and nothing was broken. They did a great job moving everything into the new property as well. We would not hesitate to use City Removals again for any future moves.
silverbirch12 Posted on 09/07/2015 , work completed 09/07/2015
Perfect - moving isn't stressful at all!
Customer Service
Quality
Value
A few weeks after our move, we are still struck by the superb service we got from City Removals. Their estimator was by far the most professional of the estimators we saw, checking every nook and cranny to be sure there would be no surprises on moving day, and giving us plenty of good advice even before we had chosen our preferred removers. This continued through the weeks before exchange of contracts, with plenty of advice and reassurance from whoever happened to answer the phone when we rang. Then when it came to moving day, the four men who came were bang on time, were very polite and friendly, then worked hard throughout the day to move us out (4 bedrooms, fully furnished) and into our new home, with a 3 hour drive in the middle, double-checking with us that everything was in the right room before they left. All in all, City Removals were consistently professional and efficient and we really can't find anything to complain about.
SteveB Posted on 16/06/2015 , work completed 16/06/2015
Stress free move
Customer Service
Quality
Value
We moved from London to Felixstowe. The guys arrived 30 minutes early and got to work at once. The packing was done with great care. Once the van was full they were off without any delay. On arrival, they van was unloaded without any break. Everything arrived intact and was placed where we wanted. The guys did a great job and were very hard working. One very satisfied customer!
CMR403279250 Posted on 10/06/2015 , work completed 10/06/2015
Excellent
Customer Service
Quality
Value
We moved from London to Bristol from a 2 bedroom flat to a 2 bedroom flat.We did the packing ourselves as we had the time but this company supplied the boxes which they delivered to us 3 weeks before the move. They kept to all their promises and delivered a very good and stress free service.They also kept to the price they quoted and we had no other unexpected extra charges on the day. The 2 men we had(i think from Roumania))were the nicest blokes anyone can find.They were polite and hard working and knew exactly what they were doing.They had a can do attitude and worked very hard. Also the company is very well equipped.They came with a new,clean and shiny truck.They had blankets,covers tools.....anything you can imagine that was required they had it in the truck. I would definitely use again and recommend to others.There are more and more good and honest companies out there.It is just a matter of picking the right one.
egladedeu Posted on 09/06/2015 , work completed 09/06/2015
Recommended
Customer Service
Quality
Value
They packed and moved my possesions. I found them to be organised and nothing was broken.
David, London Posted on 10/02/2015 , work completed 10/02/2015
Removal work
Customer Service
Quality
Value
Efficient. responsive, reliable and polite. I used their removal services, not a full packing job, although they did wrap some items. Everything is in storage at the moment so I can't comment on any potential breakages, but at this stage I would recommed them.
Simon, London Posted on 01/02/2015 , work completed 01/02/2015
Removal work
Customer Service
Quality
Value
Trader was on time, knowledgeable, organised, hardworking, and very polite and nothing was broken in the process.
Susan, London Posted on 01/02/2015 , work completed 01/02/2015