CJ Charles Ltd

We cannot speak highly enough of this company. From the initial enquiry with the office manager Suzanne, then the home visit by Colin, who was extremely approachable and knowledgeable, to the fitters Sam and Karl who were terrific, the standard of work and care was exceptional. C.J. Charles a genuinely, professional company and would recommend to anyone.

They installed a new Worcester Bosch combi boiler to replace our standard boiler. Turned up on time, explained what work they were going to carry out then quickly got started. I am glad I decided on C J Charles as they listened to what I wanted installing and carried this out to a very high standard. We now have the hottest radiators they have ever been and we don't run out of hot water! I would recommend.

New boiler installation and central heating power flush. Turned up on time, explained work to be carried out. Very friendly team. Explained how to use new boiler, sent a link to video instructions as well. Left everything clean and tidy. Really pleased with the work.

Best service I've had from a plumber ever called him due to my boiler not working and he arrived approx 1 hour later. Very knowledgeable, friendly and fixed the problem immediately. Couldn't ask for a better service, highly recommend!

New boiler fitted. Thanks to Colin for his advice and experience. Thanks to Craig, Carl and Will for a professional and neat installation. Thanks to Suzanne for the office communication. It was an excellent job and we are very pleased. We highly recommend this company.

We can not be happier with the work carried out by CJ Charles. From our initial contact to the follow up phone call we were delighted with the communication, speed and quality of work. The team of engineering fitters worked very hard over the two days and caused us minimal interference. The work was carried out efficiently and to the highest of standards. We would have no hesitation in recommending this company to anyone looking at having central heating fitted.

The team that installed the new boiler at our house were both efficient and effective. They arrived in good time and we were able to leave the team to get on with the installation. They were an experienced team who knew what they were doing, and they kept us informed throughout the day on progress. They gave us a run through of the controls and what to do in case of any problems. The added benefit is that they are a local firm (about a mile from our house) who came recommended by Worcester, and they lived up to that recommendation. I would recommend them to anyone looking for similar work.

I am very pleased indeed with CJ Charles. From first contact, through to completion, my experience was absolutely first class. Communication was exemplary throughout, and everything was conducted in a very friendly and timely manner. Guy the engineer has a very professional approach, and he has extensive knowledge. He was able to answer any questions that I had and was very willing to pass on the benefit of his experience. Excellent service, and all to a very high standard. He was very thorough and nothing was too much trouble. I found all the members of staff to be polite, friendly and professional. They were very thorough and did an excellent service on the boiler. Everywhere was left clean and tidy. They were experiencing staffing difficulties at the time due to the coronavirus, but I was treated extremely well. Like a long standing valued customer, despite being a brand new one. Exceptional customer service! I will definitely use them again, and I thoroughly recommend them.

New Worcester- Bosch boiler installed by Craig and Will from C J Charles.Efficiently installed within one day by two very pleasant and extremely hard working engineers.All workings were well explained and everywhere left clean and tidy.I have no reservations in recommending this company and we are very satisfied with this excellent product.

I would highly recommend the guys at CJ Charles! We had a new boiler fitted recently after our old one packed up. Colin arranged for the fitting to be brought forward by 3 weeks as we were completely stuck and panicking with no hot water or heating! I have to say the customer service from the very first contact to finish has been superb. Just so easy and stress free. Not to mention the price, very competitive against other quotes we had. Ben and Will did a great job on the day. Polite, clean & tidy and kept us updated during the install. A couple of weeks since the install now and we are over the moon with it. has made such a huge difference to our home having hot water and heating! We even received a lovely house plant from the team last week which was a lovely surprise and just shows they go out of their way. Good old fashioned customer service at its very best. We wanted a local company to do it and we 100% made the right decision!