CJ Charles Ltd

JOB - To replace and upgrade my old c/heating system to a combi boiler and change some radiators Very competitive quote and the job was completed in the agreed time of 2 days , On the day the foreman kept me fully informed what they were doing ,discussed the way around any unforeseen snags, and at the end he spent half an hour instructing me how to use the system.The whole crew were very friendly and polite and worked extremely hard .Dust sheets were laid everywhere and they left the house very clean. Can't emphasise enough how pleased I am with the work and with this company DEFINITELY RECOMMEND THEM

We had a new boiler fitted last week. We discussed the options with the owner, Colin, who was knowledgeable, and more importantly wasn`t pushy at all which you often find when making a large commitment to purchase something. Communication was excellent and prompt. When the lads turned up to fit the boiler they arrived on time and were very careful not to make any mess. When it was fitted they took the time to explain exactly how the remote system worked. It has only been a week but I was very impressed with all aspects of their service.

Our old Worcester boiler had put in over 20 years of service but was repeatedly failing with parts becoming obsolete so we decided to bite the bullet and change it in the summer. I obtained different quotes for replacement boiler installation and C J Charles was one of the recommendations. In truth all quotes were within a hundred pounds or so of each other for a replacement Worcester but CJC were the most professional, friendly and Colin was great in patiently explaining boiler options, installation etc were others didn’t quite so well. The estimate received the same day by email and contained a fully clear breakdown of total costs and with an early installation date which we accepted. The fitters arrived early and Craig and Les were great- unbelievably knowledgeable, courteous, friendly and hyper efficient getting the job done by late afternoon the same day. Everything was cleared up, taken away leaving just a new working boiler in place. Operating instructions were then clearly explained and demonstrated by Craig including the state of the art WiFi control operated with your mobile option we opted for as an extra. The 10 year Worcester guarantee meant that I could cancel our existing Homecare plan plus CJC provide a free boiler service next year. Brilliant service top to toe and couldn’t recommend higher and totally confident and satisfied with the boiler hopefully for the next 20 years.

We noticed a slight water leak from the central heating boiler and had also been aware on a couple of recent occasions that radiators upstairs had been getting warm when using the shower even though the heating was off. I found CJ Charles details after Googling central heating repairers and installers on Wirral and decided to phone them and explain the problem. I spoke to Colin Charles on the Friday and he arranged to visit us on the Monday morning. He arrived promptly and diagnosed the fault as a heat exchanger problem and recommended a new boiler. This was not exactly a surprise as the existing boiler was 17 years old (and had developed one or two other small faults in the last couple of years). Colin showed us details of suitable Worcester Bosch boilers and recommended one which I had already looked at at on the Worcester website. The price quoted seemed reasonable and the job was booked in for the following Friday. Ben and Craig arrived promptly and the work was done by early afternoon.Cheerful, polite and clean. Would thoroughly recommend this company. Very professional. No ifs and buts. A job well done.

Excellent service from the two engineers. They were very polite and professional, happy to explain everything they were doing. All was cleared as they went while they were happy to do that but extra to give us 'an ideal installation ' - in our case hiding pipework between the ceiling and upstairs floorboards. I would recommend them.

Just converted from a back boiler to a new combi central heating system. The work was done in the time frame allocated. The price payed completely matched the quoted price. All work was done to a really good standard. They even went the extra mile to make sure the tidiness of the house was left exactly the same as when they first entered. The engineers were really polite and very informative! Will definitely continue using this company in future. Thanks again for all the work done!

The support and professionalism of Colins team were beyond expectations, because of the fabric of the building the renovation was delayed time and again but Colins team would come and go doing what they could to keep it moving I'm sure this caused frustrations for work planning but they were always professional and polite on site. Competitively priced and extremely customer focused that many could learn from The final came when Craig installed the internet thermostat and then had to show an old pen and paper merchant how it works, seeing a glazed look he said he could return! Thanks Colin and your team, Great workmanship from a great company Mal.

Professional service from start to finish. The engineers Craig and Carl were friendly and tidy. Really pleased with the work done, would highly recommend.

I cannot speak more highly about the quality of service I have received from this company. From the initial site survey through to job completion they have been excellent. The fitters, Craig and Carl, were brilliant. They were very courteous, kept the fuss and mess down to a minimum and left everything as they found it. They provide a market leading product and were very competitive on price too. I would definitely recommend this firm.

Top-class job. Removed old heating system and installed new combi boiler. Great team, professional, friendly and reassured us every step of the way from initial inspection/quote through to fit and running through how it all works. Punctual and great communications. Highly recommend for any heating and plumbing services.