CleanDay London Ltd

We booked CleanDay London to complete an end of tenancy clean on a 3 bed flat. Upfront communication was prompt and clear and I was quoted £230 for a full clean of the property (excluding carpets) - which felt expensive, but having had a good experience previously, paid up-front. The day before the scheduled clean, we were contacted to ask whether we could shift our slot to the afternoon due to one of their cleaners being off due to possible Covid which was not possible due to our check-out report being booked for the afternoon, and the last day of the tenancy. Therefore, on the day of the clean, a single cleaner turned up. She was in the property for 4 and a half hours and whilst she did an average job for a standard clean, it was nowhere near the standard you would expect for an end of tenancy clean - and £230!! After she left, I noticed a number of things which had been missed (a recycling bin which still had food spilt in it, carpets that had not been hoovered, skirting boards which were thick with dust and a dirty microwave, amongst about 20 or so other things). I immediately emailed a list of these, along with pictures - who requested I send the check-out report. After several painful emails, they offered a re-clean or a £20 refund (supposedly the 1 hour it would have taken to remediate). Despite the many reasonable points that made on email to CleanDay, including the fact I effectively paid £45 per hour - they did not offer more than this. DO NOT USE THEM FOR ANY WORK.

Very disappointed at the service received. The floor of the kitchen still has food on it and sticky with residue! The bathroom and toilet on the first floor are nearly as dirty as before they came. Seems all these floors have just been given a quick wipe. They rang the bell at 8.30 a.m. on a Saturday morning waking everyone up in my household despite my giving clear instructions that the key to the property to be cleaned was on the chair in the porch They turned the freezer off. A puddle of water resulted on the kitchen floor which I had to clear up myself! They write in their terms that 'they do not give a refund'. This is illegal if work is not satisfactory. They do write that they will come back if needed but so far not heard anything back. They insist on payment immediately after doing the work which is unreasonable if you have not had a chance to look at what they have done. I paid £94 for 4 hours work. They have replied back denying any responsibility. They have sent back pictures which have been edited removing the food which is on the floor! Absolutely no contrition at all. They say somebody else turned the freezer off before they came. There would have been a puddle there already if that was the case. The kitchen floor remains dirty and the bathroom and toilet floors on the first floor are the same. They have not offered to come back and re-clean as stated in their terms. This company should not be a Trusted Trader. DO NOT USE THIS COMPANY

We used this cleaner for a couple of months without cause for any major complaints. However, they recently caused thousands of pounds of damage to furniture. Cleaners are not always faultless and accidents happen but despite being 'professional and fully insured' they have failed to provide any remedy or compensation at all, showing complete disregard for customers.

Following the which reviews, I engaged this company to carry out a deep clean of certain rooms in my new house. In particular, kitchen (including oven and fridge), windows, and bathrooms. The cleaners were very pleasant, professional, and they worked for the agreed time, and worked hard, in the rooms we asked them to clean. They seemed very rushed! If I had booked a surface clean, I would have been content, however, I paid for a deep clean as it was a new house, with other people’s grime etc. I’m really disappointed to say that areas were missed and the grime was not totally removed. I spent an additional 7 hours of my own time going back over those rooms. I would not recommend them for deep cleans.

Clean Day London provided a very efficient service, cleaning the carpets on the stairs and landings in about three quarters of an hour. The results are excellent, and I was impressed with the cleaner's politeness and hard work.

Fabulous cleaning service - speedy, timely, efficient, very friendly. I will definitely be using this company again. Thank you!

I booked end of tenancy cleaning with carpet. Very polite and helpful customer service. The lady asked me a few questions about the property and then explained in details the services that they offer. The cleaning team did excellent job Will use their services in future

I use Clean Day every week and they do fantastic job! They are always on time and if I need to change the time they are very flexible which is highly appreciated. Very friendly and accomodating people looking after their clients! The office team is very responsive and if my cleaner is not available for the time slots they will immediately find someone else who is as good! I would definately recommend them