Internal Affairs

Very satisfied with the work done and would recommend Cliff Horst/Internal Affairs. In fact I plan to ask Cliff to carry out further work soon on our bathroom.

I contracted Cliff to replace flooring in my apartment in Liverpool. I live in Ireland and needed someone I could trust. His work is exceptional. There was much more refurbishment needed in the apartment. The kitchen was beyond repair and had to be replaced. Cliff designed and installed the kitchen replaced the bathroom counter, repaired the flush and blinds. He kept in good contact with me throughout and sent plans and quotes as needed. He recommended an electrician. Support small business-the back bone of our economy

Cliff arrived when he said, worked efficiently and went above and beyond. Really happy with the result.

From the first conversation Cliff at Internal Affairs was helpful and accommodating, I have a lot of ideas and opinions and Cliff was able to sift through them using his experience to help us make the right decisions in the design and look of our kitchen. He took complete control of the job, project managing the various trades. The work encompassed removing two structural walls , installing supports and new partitioning. The entire area was re wired and plastered before the new kitchen and flooring was installed. We are very pleased with the result and know that Cliff's high personnel standards and experience are the main reason for that.

Very pleased with our new kitchen. Cliff was able to remove our old kitchen quickly before installing the new one. His excellent joinery skills were needed to overcome the imperfections of our walls, and he made several useful modifications to our original plans. He cleared up well after each day’s work. He also helped us choose the best appliances. Cliff is something of a perfectionist, but he still managed to complete the job in good time. I would not hesitate to recommend Cliff and Internal Affairs to any prospective customer.

We had a new kitchen put in by Cliff in November/December 2022 and we’re really pleased with the result. The discussions started much earlier and Cliff was patient in explaining the options to us. Once we had chosen what we wanted, with some useful advice on maximising space, the installation went relatively smoothly. There were some Brexit-related import delays but nothing that was Cliff’s fault. The big benefit of working with Cliff as a single point of contact is that all the other work – plastering, electrics – is organised by him: there is no need for the client to become a project manager. Cliff has excellent contacts and the other tradesmen he sub-contracted were equally easy to deal with and produced high-quality work. In the end, we asked Cliff to replace a bathroom too, as well as to convert part of the garage into a utility room. Again, we’re very pleased with the result. We feel very happy to have escaped some of the nightmares our friends have had with big companies and strongly recommend Cliff.

Cliff came and fitted an integrated fridge at short notice for me. Quick and efficient, and also took care of disposal of my old fridge. Would recommend.

Internal Affairs and in particular Cliff Hurst were excellent. Good value, on time, and sympathetic to our requests. Good choice of fittings and very well installed showing the many years of experience the company has.

I contacted Mr Hirst on 12 October for a quote for a repair job for a floor board at my rental property and then had to chase him on 27 October when he had not visited my tenant. He promised to follow up and visit the rental property. On 2 November, with the tenant not having had a visit, i messaged Mr Hirst again. With no reply I had to cancel my request on 4 November as there was a complete lack of progress. He had personal reasons for his delay. I presume he is a one man band as otherwise his colleagues would have contacted me to explain the situation. So, having first contacted him on 12 October I was left waiting until 4 November before I was forced to cancel the request for a quote. My main issue was the lack of communication. Had he said he was too busy or not available I could have engaged another contractor rather than wasting several weeks chasing him. His actions demonstrated a complete lack of customer care and it was clear that, due to the small scale nature of the job, he was happy to let me wait until it suited him to do the work, if he intended to do it at all.

Cliff supplied and fitted new floorboards in our daughters bedroom. He was very polite and tidy and used quality products. He was punctual and did a great job of tidying up after himself as well.