Clockwork Removals Ltd

Really happy with the team both pn the packing and on the moving day Attention to detail, proactively spotting things we hadn’t thought about. Thoroughly trustworthy and efficient. Only small area for improvement at HQ: I’d booked a good few weeks ahead and we had a definite completion date but, after booking and paying, we didn’t hear anything…I had to call the day before our packing was due to make sure it was still going ahead. It was all fine…but a reassuring even automated email or text wouldn’t go amiss

We were very lucky to get a moving team able to sort out the move from Scotland to England and get it in before Christmas. The team on the Edinburgh end was a bit disjointed as there were two teams. As a result, we had to go through the house and double-check as some drawers were packed and others were not. But they packed well and were professional, and fairly quick. They then managed the storage drive and arrival as expected, arriving early to the London location. At London, the team were very good, quick and organised. Even items we thought might be a challenge to move were done easily. We were moved in before dinner!

Thoroughly professional service. The hard-working and polite team arrived punctually on both days and packed/moved with a minimum of fuss and no breakages. Also willingly helped dismantle some shelves in the new house despite not being their responsibility. They are not the cheapest but, in this case, you get what you pay for. Would have no hesitation recommending it.

Unnecessarily rude and impolite receptionist. I was threatened over the phone that I will be charged for empty boxes if they are not around when they come for collection the following week. I have no issue with this being clarified to me but certainly did not appreciate being reprimanded three times over the phone as a customer. Very unfortunate experience - the movers themselves were great but you have to deal with the reception team throughout the organisation of your move and this has left a very bad aftertaste. I will not be using this company again.

Avoid this company. They moved our furniture in October 2020. They damaged our dinning table due to not having the correct allen key. Instead of taking it apart, they chose to take it out of the property via a narrow back alley. In doing so, they scraped the top of the dining table to "a state of disrepair," by the company's own admission. They refused to take the sofa down the stairs, deciding instead to push it through the window of the top floor flat. They didn't have the correct equipment to do this, so 'balanced' the sofa on top of our extended hoover. This caused the frame of the sofa to crack and scratched the leather. They also didn't cover the large furniture items, resulting with further damage to the dinning table and a trunk. We have photographs of their actions on the day of removal and the damage done to our furniture. The company admitted they had been negligent and provided a terrible service, and would be 'retraining their staff on how to move furniture.' However, they did not apologise and refused to give a refund or pay for the replacement of the items. The only action the company would take was to take out an insurance claim for our items, which only covered less than half the value of the items. A disgustingly bad company to deal with.

We used Clockwork Removals to move us literally up the road, 3 miles. The move went "like Clockwork" the guys were polite, professional and super quick, thank you so much. I would thoroughly recommend Clockwork, they did a fantastic job.

I recently used Clockwork Removals to move from Bromley to Bicester and couldn't be more satisfied. The team that executed the removal was outstanding, caring and very efficient. The customer service was also great and I was kept informed at all times. Can't recommend enough this company! 5 stars