Computer Problem Solution Ltd

Excellent service as always. A new PC was required and all action was very prompt, efficient and great value. Neil was very helpful. A first class, very reliable firm who can be always be relied upon. We are lucky to have then in Congresbury.

After far too long suffering the frustration of a painfully slow Laptop, constantly watching "the Circle of Doom", I finally decided to do something about it. Thanks to Which Trusted Trader I found CPS Ltd. I phoned CPS on Monday and a home visit was arranged for 10am on Tuesday. Phoenix arrived punctually and within minutes diagnosed my laptop had a faulty SSD. After further investigation he identified the HDD I required to replace the faulty part. Phoenix knowledge was exceptional. He kept me informed throughout of his findings, my options, and costs involved. I decided to have a new HDD fitted, which Phoenix had in his vehicle. Within 2 hours he had diagnosed, repaired and transferred everything onto the new HDD, leaving me with what feels like a brand new Laptop. I can't thank CPS enough for the service they have provided and won't hesitate to use them again, should I ever require them. Thank you.

We had advised BT that we were moving but had also advised them in good time that the move wasn't going to happen. On the morning of the 17th October we found that everything had been disconnected - phone, Broadband etc. As we are both elderly and my hearing isn't good we contacted Neil Buzzard who came out very promptly and took over the phoning to BT and generally helping us out. Between then and the 31st he was in contact with us and also had visits from Phoenix. We are so grateful that they helped us out in such a friendly and professional manner and I would highly recommend them..

The service i received from this company was out standing. Phoenix was Polite very good at explaining things to me,he got on with the job and still had time to explain....i would recommend this company to my friends and family...Excellant service..Thank you Mrs Heather Warren

My computer had years of accumulated dross and ancient security. I contacted Neil Buzzard and he immediately offer to visit the same day but on reflection thought it could be dealt with remotely. Within minutes I received a telephone call from the engineer in his office who then spent two hours sorting out the issues and installing new security. Everything sorted within 2-3 hours of my initial call and I now have a properly functioning computer again with ongoing monitoring. A real pleasure to deal with individuals and a company who provides such prompt and first-class service and I have no hesitation in recommending Computer Problem Solutions.

Found that my computer wouldn't run Windows 11. Emailed Neil ( outside business Hrs!) and received a reply straight away . Booked me in for a home visit so no need to dismantle my computer & lug it to a shop. The technician on the day was very professional and friendly, explaining in detail what he would be doing. The issue was fixed within the hour I was told it would take. I am extremely pleased with the service I have received, and also by the fact that I have saved the cost of having to buy a new computer

Very punctual, efficient and excellent service again from Neil Buzzard. I have no hesitation in highly recommending him.

I was browsing on the internet for a gift and series of warnings came up and was recommended to call Microsoft. I called the number on the screen presuming I was talking to Microsoft. The operator was very polite and patient and asked me to give her access to my system. She proceeded to reassure me that she was removing a Trojan bug. However at the end of the call, something did not feel quite right. I was worried all night so decided to contact a local IT specialist the next day. I came across Computer Problem Solutions in the Local Pages. I rang the company and spoke to Neil. He said that the "Microsoft Help" was a scam and came out immediately. Neil reset the computer to a fortnight before and cleared a couple of viruses. He was very reassuring and professional, keeping us informed at all times. I have no hesitation in recommending him to anyone who has IT problems and we will certainly be using him again.

I had been putting off doing something about my elderly laptop. Along with being slow , it was developing worrying problems and I was pretending it wasn't happening. My concern was the transfer of my many music playlists, which I had lost on a previous laptop update. Local journal provided advert for CPS and my goodness did Neil deliver. Came in ten minutes after call and fixed everything by cloning my data, plus playlists onto new computer. Nothing was a problem and all completed in amazing time and reasonably priced. Details now on my fridge for service updates etc.

I have been using this company for some time, and Neil and the team have been exceptional in delivering their service. Prompt response in all their communication and a brilliant service. I am not particularly IT savvy and Neil provided a new laptop, transferred all the data from my old one to the replacement and made the whole process easy. I would not use any other company and highly recommend them.