Computer Problem Solution Ltd

The service i received from this company was out standing. Phoenix was Polite very good at explaining things to me,he got on with the job and still had time to explain....i would recommend this company to my friends and family...Excellant service..Thank you Mrs Heather Warren

My computer had years of accumulated dross and ancient security. I contacted Neil Buzzard and he immediately offer to visit the same day but on reflection thought it could be dealt with remotely. Within minutes I received a telephone call from the engineer in his office who then spent two hours sorting out the issues and installing new security. Everything sorted within 2-3 hours of my initial call and I now have a properly functioning computer again with ongoing monitoring. A real pleasure to deal with individuals and a company who provides such prompt and first-class service and I have no hesitation in recommending Computer Problem Solutions.

Found that my computer wouldn't run Windows 11. Emailed Neil ( outside business Hrs!) and received a reply straight away . Booked me in for a home visit so no need to dismantle my computer & lug it to a shop. The technician on the day was very professional and friendly, explaining in detail what he would be doing. The issue was fixed within the hour I was told it would take. I am extremely pleased with the service I have received, and also by the fact that I have saved the cost of having to buy a new computer

Very punctual, efficient and excellent service again from Neil Buzzard. I have no hesitation in highly recommending him.

I was browsing on the internet for a gift and series of warnings came up and was recommended to call Microsoft. I called the number on the screen presuming I was talking to Microsoft. The operator was very polite and patient and asked me to give her access to my system. She proceeded to reassure me that she was removing a Trojan bug. However at the end of the call, something did not feel quite right. I was worried all night so decided to contact a local IT specialist the next day. I came across Computer Problem Solutions in the Local Pages. I rang the company and spoke to Neil. He said that the "Microsoft Help" was a scam and came out immediately. Neil reset the computer to a fortnight before and cleared a couple of viruses. He was very reassuring and professional, keeping us informed at all times. I have no hesitation in recommending him to anyone who has IT problems and we will certainly be using him again.

I had been putting off doing something about my elderly laptop. Along with being slow , it was developing worrying problems and I was pretending it wasn't happening. My concern was the transfer of my many music playlists, which I had lost on a previous laptop update. Local journal provided advert for CPS and my goodness did Neil deliver. Came in ten minutes after call and fixed everything by cloning my data, plus playlists onto new computer. Nothing was a problem and all completed in amazing time and reasonably priced. Details now on my fridge for service updates etc.

I have been using this company for some time, and Neil and the team have been exceptional in delivering their service. Prompt response in all their communication and a brilliant service. I am not particularly IT savvy and Neil provided a new laptop, transferred all the data from my old one to the replacement and made the whole process easy. I would not use any other company and highly recommend them.

CPS Ltd not only came well recommended by a good friend who actually did work in IT, so I had high hopes of getting a good service. I was not disappointed, I had a number of problems that needed resolving, not only to work from home in the future but to also work from my Garden Office. From the installation of a new system to extending the WiFi and improving it drastically, not only throughout my home, but now extended to the end of the garden and most importantly in the Garden Office. What I enjoyed most, that Phoenix the IT expert, explained everything throughout the process in basic terms, that my ageing less than IT savvy brain could fully understand and more importantly take in. This was done without any pressure and always taking into account what was in my best interest not just for now but in the longer term future. I now for the first time in a long time, have everything I need to work comfortably from home and most importantly everything is all connected up with no stone left unturned. I highly recommend CPS Ltd and will certainly remaining with them for all future IT requirements.

I was experiencing some Outlook email issues and contacted CPS having seen Neil’s articles in my local community magazine. He called the following day and soon remedied the problems. As my laptop was running slowly, following a discussion, I asked Neil to replace the hard drive with a solid state drive and increase the RAM by 50%. This has effectively future proofed it and it is significantly quicker. After the visit I realised I had lost my email contacts but this was quickly rectified remotely. Very happy to recommend and I’m pleased to know I have a local specialist should I need assistance in the future.

This company is completely reliable, competent, polite and trustworthy. I had no concerns about allowing them into my home, I remembered the engineer anyway from a previous visit some months ago ref a different (not recurring) home computer issue. This company was recommended to me by my neighbours who were equally completely satisfied.