Endorsed by Which?

Computer Repair Herts

5.0

76 Reviews

What is a Which? Trusted Traders Hertfordshire Trading Standards Approved Endorsement?

Which? Trusted Traders has partnered with Hertfordshire Trading Standards to create a Hertfordshire Trading Standards Approved endorsement. In addition to our standard trading standards assessment, this trader has had a DBS check and is subject to a Trading Standards intelligence check

About

Located in Ware Hertfordshire, Computer Repair Herts is a full-service computer repair organization, an expert in data recovery, laptop repair, computer repair, MacBook repair, and virus removal. With almost 10 years of experience, Computer Repair Herts has become the most popular choice among hundreds of people living in Hertfordshire. For computer or laptop repair, we believe in quality customer service by providing totally free estimates on every repair service. when you encounter a tech issue.you might sometimes get puzzled how to pack up your PC and take it to a computer repair shop,
Well, we are here to solve this problem totally. If you find your PC experiencing an issue you can benefit from our on-site computer repair service .We provide reliable computer repair services to homeowners and business's.

What we do

  • Computer Repairs

    • Apple Mac Repairs
    • Cloud based services
    • Data backup
    • Data recovery
    • Hardware Installation
  • More Services

    • laptop repair
    • tablet repair
    • pc repair
    • virus removal

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

5.0
76 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Excellent Service in Every Respect.
Customer Service
Quality
Value
I had a virus cleared and a new graphics card and power supply installed. On initially experiencing problems I contacted Computer Repairs Herts and very quickly Mark visited me at home and checked my desktop computer. He then took it away for further examination and contacted me the next day to explain the problems they had found. We agreed the work that was to be carried out and I received regular updates on progress. Within a matter of days Mark personally returned my computer and we tested it. It worked perfectly. My whole experience was first class and it was a pleasure to deal with such a friendly and helpful company. In short, the customer service I received was excellent and I will have no hesitation in using them again should the need arise.
Alan Posted on 04/12/2017 , work completed 04/12/2017
Amazingly Quick
Customer Service
Quality
Value
I found them amazingly quick, helpful and brilliant value for money. No job is too small for them to help and advise on.
Elaine, Hertfordshire Posted on 10/02/2018 , work completed 10/02/2018
Prompt and Professional
Customer Service
Quality
Value
He has produced several actions that met with our approval and thanks every occasion. The service was excellent and the products 1st class. Excellent after sales service.
David, Hertfordshire Posted on 02/03/2018 , work completed 02/03/2018
Very good job.
Customer Service
Quality
Value
Item collected as arranged. Problems sorted and returned as expected. Very efficient.
Harry, Hertfordshire Posted on 19/03/2018 , work completed 19/03/2018
MAC & PC Saved
Customer Service
Quality
Value
A fantastic service from Mark and his team. They recovered all my data from a dead Laptop onto an external drive so I could use it on a new Laptop. They then backed up (Cloned) my old iMac, repairing its dying hard drive in the process, then replaced the drive and supplied me with a bootable external drive as a backup. I cannot fault the service I received, the work was done to time and within budget and I was kept informed at every stage so there were no unpleasant surprises!
Customer in Hertfordshire Posted on 22/11/2018 , work completed 08/11/2018
The trader replied (on 19/12/2018)
Dear Mr Starling. Many thanks for taking the time to leave your feedback, we appreciate your comments. Seasons greetings from all at Computer Repair Herts
Fast professional efficient service
Customer Service
Quality
Value
Phoned regarding start up problem with computer. Mark Burgess answered the phone in a polite and professional manner. Was happy to come out the following morning. Arrived on time and not only fixed the problem but also took the time to explain what the problem had been and suggestions that may resolve the issue if reoccurred. A very speedy and efficient service and would 100% recommend this trader to others.
Customer in Hertfordshire Posted on 04/12/2018 , work completed 04/12/2018
The trader replied (on 19/12/2018)
Dear Sir Thank you for taking the time to leave some feed back we really value your comments. Seasons greetings from all at Computer Repair Herts
1st Class service
Customer Service
Quality
Value
My MacBook Air was plagued with adware viruses and a local computer superstore wanted to wipe my hard drive and 10 -14 days to do it. Computer Repair Herts responded within one working day of my email, Mark came to my home, he patiently discussed the problem with me, took my laptop back to the workshop and delivered it back the before the end of the next day. No hard drive wipe, no data loss, and my machine is faster than I can remember! Excellent personal service. Highly recommended.
Julia Posted on 07/10/2019 , work completed 17/09/2019
Very professional
Customer Service
Quality
Value
Cannot fault service and speed of delivery. Would certainly use again.
David, Hertfordshire Posted on 04/10/2018 , work completed 04/10/2018
The trader replied (on 19/12/2018)
Dear David Many thanks for taking the time to leave your feedback, we really value your comments. Seasons greetings from all at Computer Repair Herts
No complaints at all, very good.
Customer Service
Quality
Value
The engineers were prompt, very professional and clean. No mess to clear up, no fuss, just a job well done. Prices half of a larger national company.
Christine, Worcestershire Posted on 15/10/2018 , work completed 15/10/2018
The trader replied (on 19/12/2018)
Dear Christine Many thanks for taking the time to leave your feedback, we really value your comments. Seasons greetings from all at Computer Repair Herts
Efficient, Friendly service - no complaints!
Customer Service
Quality
Value
My laptop suddenly stopped working; found these guys through google and don't regret it!! Can't fault the service or the speedy pick-up & delivery! My laptop is fixed and I'm a very happy customer!
lhmunn Posted on 27/10/2018 , work completed 27/10/2018
The trader replied (on 19/12/2018)
Hi. Many thanks for taking the time to leave your feedback, we really value your comments. Seasons greetings from all at Computer Repair Herts
Laptop repair
Customer Service
Quality
Value
When my laptop case needed repair, I received excellent service. The computer was collected from home within a few hours of my calling, the next day I was contacted with a price for the repair (which I accepted) and the repair was carried out that day. Once it had been fixed, the computer was returned to me at home, and it's working well. First-class service, at a sensible price. What more can I say.
Customer in Hertfordshire Posted on 16/02/2019 , work completed 09/02/2019
The trader replied (on 19/02/2019)
Hi,thank you for finding the time to leave your feedback , we are happy to help. All at CRH
Faulty laptop
Customer Service
Quality
Value
Having been frustrated by my laptop, I finally decided to get it fixed. Handing over your pc equipment to an unknown is a real worry in this day-and-age so I started searching for repairers in my local area. It didn't take me long to find details for Computer Repairs Herts. Local to me AND a Which? Trusted Trader. I contacted CRH and left a voicemail. Mark called me back directly and we chatted through the issue briefly. Mark arranged to collect the laptop later the same day. I was called as soon as CRH had identified the problem (faulty mousepad), I was told a new pad could be sourced and was given a price (not an estimate and included fitting). Mark updated me every step of the way and when there was an unforeseen delay, Mark kindly provided a temporary solution. Had the delay not occurred the turnaround time would have been totally acceptable. I am extremely happy with the totally trustworthy, efficient service CRH provide and would have no hesitation should I need their help again. I have rated the Value as 5/5 purely based on the trustworthy factor and cost of replacement, I did not compare the costs with other repairers.
Customer in Ware Posted on 01/07/2019 , work completed 01/07/2019
Excellent service
Customer Service
Quality
Value
5 star service! Thank you so much to Mark & his team, you have gone above & beyond to get my sons pc up and running. Would not hesitate to use your company again & 100% recommend.
Customer in Hertfordshire Posted on 12/12/2020 , work completed 28/11/2020
Exceptional service. Highly recommended
Customer Service
Quality
Value
If you are unsure of a company to turn to when you need help and guidance, choose Computer Repairs Herts. Having previously paid and failed to repair my laptop with another company, Mark was exceptional in getting the job done. I would recommend him and the team without question. Honest, trustworthy, committed, incredible service - my experience with Computer Repair Herts means I would go straight to them in the future if I needed another repair.
Customer in Hertfordshire Posted on 01/05/2021 , work completed 08/04/2021
The trader replied (on 10/05/2021)
Hi Many thanks for your kind words, we all appreciate it. Best regards All @ Computer Repairs Herts
Mark is a life saver
Customer Service
Quality
Value
Managed to quite excellently to get an entire mug of coffee within the confines of my pc case. Mark and the team had it stripped, backed up, pets cleaned and tested and working perfectly again the next day. Was very much in a bad situation so really appreciate the service. Thanks again mark
Jake in Hertfordshire Posted on 16/03/2021 , work completed 18/02/2021
First Class Service
Customer Service
Quality
Value
If I could give 6 stars I would. The service fixing my MacBook couldn't have been better, Mark collected my computer and returned it within 24 hours. Mark did pre-warn me that in fixing my keyboard he may also need to replace the battery at an extra cost of £125.00 (something I wouldn't have known either way), yet was able to save mine and keep my costs down. If anything shows the honesty and professionalism of this company. One very satisfied customer and I will most certainly be using again! Thanks Mark!
Customer in Hertfordshire Posted on 21/04/2021 , work completed 21/04/2021
Superb Service
Customer Service
Quality
Value
Once again superb service from Mark and the team. My computer fan was making a lot of noise so I contacted Mark. He very quickly came to my house and took the computer away. He contacted me the next day to say that the fan should be replaced and I agreed to this. We also agreed that he would conduct a health check and clean the inside. Two days later Mark returned to my house, installed the computer and tested it. All was perfect once again. I am very grateful to Mark and the team for their excellent service and it is a joy to deal with such a friendly and professional company. I have used them before and will continue to do so should the need arise. Highly recommended.
Alan in Hertfordshire Posted on 26/08/2021 , work completed 26/08/2021
Without doubt I highly recommend
Customer Service
Quality
Value
I cannot recommend this company enough: trustworthy, honest, professional, fair and supportive are just some of the words I would use to describe them. This is not the first time I have used this company having previously had money taken and faults not fixed before. Mark and the team are simply exceptional and most importantly, get the job done! Thank you once again. It is really appreciated.
Customer in Hertfordshire Posted on 03/11/2022 , work completed 03/11/2022
First class service
Customer Service
Quality
Value
As a relatively new customer following a glowing recommendation, I received first class help and reassurance to solve a worrying & to me complex problem with my lap top. It was dealt with courtesy & patience. I will not hesitate to effect an introduction to relatives and friends.
Derek, Hertfordshire Posted on 20/02/2018 , work completed 20/02/2018
Friendly and fast
Customer Service
Quality
Value
Excellent service - replied to my email enquiry quickly and with a personal reply rather than a cut and paste standard one. Picked up my laptop from my home the next morning, a Saturday, and had it back to me by lunchtime on Monday, working great. And very reassuring and friendly, too. Highly recommended.
Megan D Posted on 02/06/2018 , work completed 02/06/2018
Great Overall Experience
Customer Service
Quality
Value
Rang Mark on Monday regarding my laptop, said he would visit the following day at 9:30 and he did. Explained that he would need to take machine away and work on it. Rang next morning to say it was fixed & returned machine. That's the experience you want. No fuss - resolved - very reasonable costs.
Jackie, Hertfordshire Posted on 02/05/2018 , work completed 02/05/2018
Polite, prompt and professional
Customer Service
Quality
Value
Phoned explained problems was quoted a price. I agreed. Picked up my laptop on Friday work completed and laptop returned Monday. Replaced broken screen and jack point, did health check and supplied new cable.
Christine, Hertfordshire Posted on 20/07/2018 , work completed 20/07/2018
Super service
Customer Service
Quality
Value
Needed clean up and antivirus put on my laptop. Called Tues, collected at 10am, returned Wed 11am. perfect! Definitely use again.
Which? Trusted Traders Consumer Posted on 18/09/2018 , work completed 18/09/2018
They fixed my daughters Apple MacBook after drink spillage
Customer Service
Quality
Value
I am so pleased with the service we have been given. My daughter spilt lemonade on her Apple MacBook Air. Mark and the team managed to save her laptop. The service has been exceptional from collecting the laptop, communication, excellent value for money and then delivering it to our home. I would definitely use again.
Customer in Hertfordshire Posted on 29/01/2019 , work completed 26/01/2019
The trader replied (on 01/02/2019)
Hi Jayne. Many thanks for taking the time to leave your feedback. we are pleased to be of service to you. Regards All at CRH
Great work and fast
Customer Service
Quality
Value
New hardrive as agreed in quote and budget. Happy I used trusted traders. Mark left clear contact info to speak further if needed . Currently, we would use Mr Casini without hesitation .
Riley Posted on 22/11/2018 , work completed 22/11/2018
The trader replied (on 19/02/2019)
Hi, Mary thanks for for all your kind words. We really welcome your feedback. Warm Regards All at CRH