Connect Security (Burglar Alarms & Security)

Nick and Tom (his son) upgraded our alarm and security lighting. Nick carried out a very thorough review and sent a clear breakdown of the work to be done and the price. The job was completed very efficiently (including tidying up some messy old wiring) and we're very pleased with the outcome. We've been provided with clear and comprehensive literature, showing what has been done and summarising how to operate the new devices.

Nick and his team did a great job installing a new system as part of a house property refurbishment. A personal service delivered by a family-owned business, for whom it felt like it mattered, unlike the much larger firm that we got fed up with and replaced when we had the chance. I would recommend them for this type of work.

When quoting, Nick gave careful consideration about the best option for us. Then clearly explained his proposal that covered the best security for our situation. He came back speedily with his quote and fitted the whole system less than three weeks later. He fitted a full intruder alarm system comprising infra red detectors, keypad, control panel to the appropriate rooms, and electric external siren. When he turned up he double checked our order with us. Any change in position of an item was discussed with us before going ahead. He and his partner fitted everything in one day as quoted, cleaned up and tidied up to a very high standard. Before leaving they demonstrated how to operate the system with patience, and left a clear instruction sheet. Very happy to recommend him

I agree with all that has been said in the five star reviews below. Following your template: What work did they do? [Fit an alarm in a detached house.] Was it done to the agreed schedule and budget? [Yes.] What made the trader stand out? Consider first impressions, helpfulness, ongoing communication and aftercare. [Ten on ten in all categories.] If something went wrong, was it resolved satisfactorily? [All went to plan and they have the maintenance contract too.]

I could not be more effusive of Connect Security; trustworthy and highly capable workmen seem to be increasingly elusive these days, so with the help of Which Trusted Trader reviews and recommendations, I picked this father and son team out and I am very glad I did. From the first contact, the team helped me through the design of the system and were always on hand to answer and questions right through to install and handover. You simply can’t afford to take chances with security, and honestly and integrity go a long way. Further, the alarm and CCTV systems installed were exactly what we wanted and good value for money. Many thanks to Connect Security.

My insurer insisted that I had an intruder alarm fitted so I found this company through Which? and was pleasantly surprised by how efficient they were and how little disruption or mess was involved. Unfortunately the number of burglaries locally has been rising and the alarm gives me greater peace of mind when I am away or out. In addition it is reassuring to set the alarms in the downstairs of the house when I go to bed and to know they will be triggered if there is an intruder. I equipped the work people and neighbours who have keys with which to turn off the alarm and all has gone smoothly.

Our wireless security system failed at a critical time, and, because it was old, it needed replacing. We approached several security firms of which Connect Security was one. Nick was able to visit at short notice and conducted a thorough security survey. Our house had certain security related aspects which Nick thoughtfully considered. He involved us in planning a proposed solution. Within 24 hours we received and had accepted a quotation for the proposed work. A week later Nick and his son Tom arrived dead on time at 1000AM to start work. While Nick started fitting the system Tom carefully stripped out the old system filling in holes so practically no trace was left of the old system. They both were neat and tidy workers even equipped with their own vacuum cleaner. By 4pm the system was installed, and we had received a comprehensive briefing. We were very impressed with Nick and his Tom’s work ethic and attention to detail and would thoroughly recommend Connect Security to our friends and neighbours.

We are delighted with the very thorough and professional job carried out by Nick and Tom of Connect Security. For the initial quote, Nick visited us and spent time understanding our requirements (replacing an old alarm system) and then recommending a number of options that could give us what we wanted at competitive prices. A very favourable first impression. When it came to installation, they both went the extra mile in customer service, explaining what they were doing and giving us a lot of additional confidence in the replacement system and its significant capabilities. During the install, Nick and Tom were very organised and tidied up/hoovered as they went. They spent time thoroughly testing the installed alarm system then explained the operation of the system including the use of the mobile app. Tom let us confirm our understanding of his guidance by watching us set/unset and add new users to the system, also setup and use the app. We were left with a full set of instructions and have no hesitation in highly recommending Nick and Tom of Connect Security.

We have been very pleased with the way Connect Security have maintained our alarm system for many years and so recently engaged them to install a domestic CCTV system. The work was completed on time and in a professional and friendly manner. We were particularly impressed by their ability to discretely route the cabling in difficult locations. Nick and Tom have done a great job and we can thoroughly recommend them.

I have used Connect Security for many years, because their work is neat and Nick is very easy to deal with and reliable. The system is easy to operate and unobtrusive. I have no complaints.